Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

muppetkiller · 01-11-2019 01:50PM

So my sim just arrived in the post (No text or email to say it was coming) , yet there's no number associated with my account when I login ?

reg114 · 01-11-2019 01:53PM

Getting the impression that the role out of this service is experiencing all sorts of issues.

tuxy · 01-11-2019 01:54PM

Masala wrote: »

Quick question on changing sims..... would I lose all my WhatsApp conversation etc??? What about my pictures etc.....

What should I do to save my pictures.... I have some special ones I don’t want lost

If you keep the same number whatsapp will be fine just run a manual backup to be sure.

Make sure all your pictures are on goggle photo or icloud.

SeamusFX · 01-11-2019 01:55PM

mydiscworld wrote: »

Spoke to webchat. They are pushing through my port now so up to 48 hours...

I see people talking about webchat, but I can’t find any chat options on their website, other than just to message them. It’s been over 24 hours and no reply to my message, so I’d like to webchat, but I can’t find it.

dfarrelly96 · 01-11-2019 01:56PM

SeamusFX wrote: »

I see people talking about webchat, but I can’t find any chat options on their website, other than just to message them. It’s been over 24 hours and no reply to my message, so I’d like to webchat, but I can’t find it.

It doesn't always show up for some reason, generally it shows for me on the "Our plan" page haha

physioman · 01-11-2019 01:58PM

reg114 wrote: »

Getting the impression that the role out of this service is experiencing all sorts of issues.

What I can't understand is that it is a subsidiary of eir that is managing gomo. Not as if it is a new company with no telecom experience starting up in the market. There should be no teething problems if they use a well established framework. Arguments here like 'sure it's only 10 quid or demand was in precedented' just don't add up. Surely in setting up this company they would anticipated the demand at 10 euro a month.

tuxy · 01-11-2019 02:01PM

physioman wrote: »

What I can't understand is that it is a subsidiary of eir that is managing gomo. Not as if it is a new company with no telecom experience starting up in the market. There should be no teething problems if they use a well established framework. Arguments here like 'sure it's only 10 quid or demand was in precedented' just don't add up. Surely in setting up this company they would anticipated the demand at 10 euro a month.

This is Eir and if you have had to deal with Eir customer service or technical support you would be very surprised it's going as well as it has.

Graham · 01-11-2019 02:04PM

Mezzotint wrote: »

I'd say if you're concerned about 'prematurely porting', just don't put in the request until you get your SIM in your hand.

+1 on this

2 of us here with freshly ported numbers and no SIMs :mad:

Next available custom representative will be with you shortly (20 minutes so far)

SeamusFX · 01-11-2019 02:05PM

dfarrelly96 wrote: »

It doesn't always show up for some reason, generally it shows for me on the "Our plan" page haha

Thanks, but not showing up on the “Our Plan” page, or any page for me. I suspect this is done intentionally, due to the over demand for support.

physioman · 01-11-2019 02:06PM

tuxy wrote: »

This is Eir and if you have had to deal with Eir customer service or technical support you would be very surprised it's going as well as it has.

Fair enough. Good luck keeping their customer base.

Inviere · 01-11-2019 02:08PM

Just ported there. Took but a few mins. Sms, calls, and internet working - between 30 and 50Mb down and 20-30Mb up on 4G....chuffed!

coldfire1x · 01-11-2019 02:12PM

Anyone managed to sign with Revolut card?

Getting the same error every time I am trying: An error occurred, please try again in a few minutes

will_forde · 01-11-2019 02:12PM

muppetkiller wrote: »

So my sim just arrived in the post (No text or email to say it was coming) , yet there's no number associated with my account when I login ?

That's the problem that I had with my first sim. After 48 hours I got them to send a replacement sim but my first sim started working a few hours later.
So best to just wait and hopefully it won't take too long more.

Graham · 01-11-2019 02:14PM

lawred2 wrote: »

How is there no service on your eir sim? They won't start any porting until you account is active which can't happen prior to you receiving your SIM card.

Definitely not the case lawred2, looks like they're porting away regardless.

tuxy · 01-11-2019 02:16PM

physioman wrote: »

Fair enough. Good luck keeping their customer base.

They will do just fine especially if the price is right. The current telecommunications companies tactics is to keep customers, even disgruntled ones to switch back as some point thanks to a new offer.
This seems to be working as these companies are doing just fine when it comes to profit margins.
Customer service is the last thing most people think about when they switch.

inforfun · 01-11-2019 02:17PM

SeamusFX wrote: »

Thanks, but not showing up on the “Our Plan” page, or any page for me. I suspect this is done intentionally, due to the over demand for support.

Logged in with Chrome, i get the chat option.
Not logged in with Internet Explorer, i get the chat option.

Dont think it is them.
Tried a different pc, browser, phone, whatever?

reg114 · 01-11-2019 02:17PM

physioman wrote: »

What I can't understand is that it is a subsidiary of eir that is managing gomo. Not as if it is a new company with no telecom experience starting up in the market. There should be no teething problems if they use a well established framework. Arguments here like 'sure it's only 10 quid or demand was in precedented' just don't add up. Surely in setting up this company they would anticipated the demand at 10 euro a month.

Never underestimate peoples' incompetence. Eir didnt exactly have a glowing reputation when it came to customer service before this. My guess is that they totally overestimated their ability to process all the applications from new subscribers, probably because they didnt commit enough staff to the project. Be mindful too that when you port a number, the slowest part of the process is the amount of time it takes for the original network to release the number. If vodafone are tardy (even by a few hours) then it elongates the entire process. Then throw in the time it takes to receive a new sim and the general lack of communication from GOMO about the status of the port and the registration process, multiply this by 1000s of customers all at the same time and you have an omnishambles.

TheDriver · 01-11-2019 02:30PM

and once it works, you don't need to contact CS ever again.

Cathmandooo · 01-11-2019 02:30PM

SeamusFX wrote: »

Thanks, but not showing up on the “Our Plan” page, or any page for me. I suspect this is done intentionally, due to the over demand for support.

I've done a screenshot of the logged in GoMo welcome page, chat comes up on the right hand side. It's been there any time I've gone on. I'm using Chrome

coldfire1x · 01-11-2019 02:30PM

coldfire1x wrote: »

Anyone managed to sign with Revolut card?

Getting the same error every time I am trying: An error occurred, please try again in a few minutes

A quick search reveals that this question has been asked to the death.

Well in my case I tried with both Revolut Visa and MasterCard number of times without any success.

Finally gave up and used Irish bank card.

RJellybean · 01-11-2019 02:32PM

RJellybean wrote: »

I ordered on the 16th as well. sent them another facebook message this morning. I'll see if i get a response. I do have a chat window open but no luck so far getting someone on that.

At least if we receive our sims soon we will get nearly the full month before our 1st bill.

My sim just arrived and like the others who received it today its not active. Hopefully it won't be too long before its activated.

Gadgetman496 · 01-11-2019 02:35PM

Just received notification of my first bill, checked in my account and it's €9.99 as expected.

Happy camper!

Gumbo · 01-11-2019 02:38PM

RJellybean wrote: »

My sim just arrived and like the others who received it today its not active. Hopefully it won't be too long before its activated.

I ordered 2 sims on the 16th October.
One Sim came last week with a different number assigned to me on my GoMo account so I couldn't do anything with it, port etc

I stuck it in my phone for a laugh after telling Customer Care and I was getting some calls and texts for a guy in Galway so this could be a serious breach of privacy / data / GDPR maybe?

I took it out and cut the sim up but I could have done anything with it.

Then today, in the last 30 mins I get a delivery with 2 sims.
Both numbers different to that on my online GoMo account so again, I cant do anything with them. Either way, I cancelled and am awaiting a refund.

Now I have 2 spare sims with 2 numbers that I can use for free

…..until im caught.

physioman · 01-11-2019 02:40PM

reg114 wrote: »

Never underestimate peoples' incompetence. Eir didnt exactly have a glowing reputation when it came to customer service before this. My guess is that they totally overestimated their ability to process all the applications from new subscribers, probably because they didnt commit enough staff to the project. Be mindful too that when you port a number, the slowest part of the process is the amount of time it takes for the original network to release the number. If vodafone are tardy (even by a few hours) then it elongates the entire process. Then throw in the time it takes to receive a new sim and the general lack of communication from GOMO about the status of the port and the registration process, multiply this by 1000s of customers all at the same time and you have an omnishambles.

omnishambles is right

daheff · 01-11-2019 02:50PM

once i figured out the porting process it went through smoothly.

no problems on my side other than I received the SIM yesterday and a monthly bill today

seligehgit · 01-11-2019 02:53PM

Got charged an additional 4.58 for calls to Irish landlines?

I thought all calls were gratis.

Carpentry · 01-11-2019 02:54PM

Only found out now that Gomo has disabled calls through wifi, very handy if you need to call abroad, premium numbers or lo-call 1800. Thats a big dissapointment.

Gadgetman496 · 01-11-2019 02:54PM

daheff wrote: »

once i figured out the porting process it went through smoothly.

no problems on my side other than I received the SIM yesterday and a monthly bill today

Once you are over the startup costs, think of all the months ahead @ 9.99

An excellent package.

Twister2 · 01-11-2019 02:55PM

mad jumping to eir

i wouldn't touch them to save a tenner

that's if u save it at all

Gadgetman496 · 01-11-2019 02:55PM

seligehgit wrote: »

Got charged an additional 4.58 for calls to Irish landlines?

I thought all calls were gratis.

I made plenty of calls to Irish landlines and wasn't charged for them.

Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

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