Gonad wrote: » Hours trying to get someone on the chat . Is there any quicker way to contact this crowd ? Send them and email 2 days ago and no reply
lawred2 wrote: » I've never once got a premium SMS text in over 20 years. They don't happen without you having subscribed for something.
/\/ollog wrote: » Got my first bill today, only ordered a sim on the 16th but they charged me from the first. Seems a bit shady, I expected a 4.50ish charge rather than the full 9.99 like 3 and other operators who do a set billing cycle used to do.
Carpentry wrote: » where is this info coming from ?
DesperateDan wrote: » My missus is in a situation where afaik we did everything right. Eir customer trying to port over, original sim / number now dead. Eir number appears in gomo account and looks like the process has finished, but the number has not actually moved. So now since yesterday morning she has no phone number except the new one gomo gave her. No response on email, no response on chat. Tried for hours and hours. Looks like we would be incredibly lucky to have it sorted by Monday. For someone that needs their phone every day this is a pretty big deal, and / trying to move back to Eir sounds like it would just delay getting the number back even more. I understand what "no frills" actually means in a phone company now - it means no support whatsoever for days on end.
Gadgetman496 wrote: » I fully understand people who have experienced issues being very disappointed, especially those that have not actually messed something up themselves. Some are over reacting too though? Nobody died, you can cancel anytime with very little loss really.
Stevek101 wrote: » Sure I ordered on the 16th and nothing from them yet. It really is the best of luck if something goes wrong with them.
Ten Pin wrote: » What type of number? 1850, 0818, 1890, 076 aren't included until 1st December.
Carpentry wrote: » Still disappointing though.
Twister2 wrote: » mad jumping to eir i wouldn't touch them to save a tenner that's if u save it at all
Gadgetman496 wrote: » That was mentioned here at a very early stage, those following this thread would/should have been aware of it.
Got charged an additional 4.58 for calls to Irish landlines? I thought all calls were gratis.
Carpentry wrote: » Only found out now that Gomo has disabled calls through wifi, very handy if you need to call abroad, premium numbers or lo-call 1800. Thats a big dissapointment.
seligehgit wrote: » Got charged an additional 4.58 for calls to Irish landlines? I thought all calls were gratis.
daheff wrote: » once i figured out the porting process it went through smoothly. no problems on my side other than I received the SIM yesterday and a monthly bill today
reg114 wrote: » Never underestimate peoples' incompetence. Eir didnt exactly have a glowing reputation when it came to customer service before this. My guess is that they totally overestimated their ability to process all the applications from new subscribers, probably because they didnt commit enough staff to the project. Be mindful too that when you port a number, the slowest part of the process is the amount of time it takes for the original network to release the number. If vodafone are tardy (even by a few hours) then it elongates the entire process. Then throw in the time it takes to receive a new sim and the general lack of communication from GOMO about the status of the port and the registration process, multiply this by 1000s of customers all at the same time and you have an omnishambles.
RJellybean wrote: » My sim just arrived and like the others who received it today its not active. Hopefully it won't be too long before its activated.
