Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

mendo wrote: »

Guys, please make sure that your account has all the premium SMS and premium call services blocked.

I have deactivated the Premium SMS and calls by sending the PRSMSBAR SMS to 50104, the day my number was activated the 24th of October, yet I was charged for Premium SMS on the 31st of October.

I have received my first bill and to my surprise, I have been charged for three Premium SMS messages on the 31st of October, despite the fact that I have disabled Premium SMS and calls on my account, the first day my SIM card was activated the 24th of October.

I have not subscribed to any premium service paid by premium SMS and I would have expected the block I've put on my account to stop this from happening.

The charge incurred on my account was from a Premium SMS number 57976, 3 x 2.5 euro, for a total of 7.5 euro and this charge is bogus and should have never happened or been allowed to happen.

I am going to make a complain to ComReg about this incident and also complained to complaints@gomo.ie

To anyone who mentioned me "subscribing unknowingly" to any premium SMS service, all I can say is that if it hasn't happened to you yet, don't be so sure it won't happen in the future.

As I've mentioned in my initial post, I have deactivated the Premium SMS and calls by sending the PRSMSBAR SMS to 50104, the day my number was activated the 24th of October, so no one should have been able to charge me.

The issue looks to be with GoMo as it doesn't look that they can block premium SMS and call services properly.

The other issue is the Payforit.
The mobile operators "leak" your number to "third parties" via Payforit and the third parties use a Javascript exploit.

The networks claim that you must have consented to the charges by “clicking on a link”.
In reality, javacript exploits known as clickjacking and iFraming auto-subscribe you.
Just closing a popup can initiate a subscription.

The networks usually refuse to offer any help to victims of these scams.
They tell the victims to send a STOP message to the shortcode associated with the service.
Incredibly they actually expect you to PAY to send this text!
If you want a refund, the network will usually expect you to negotiate directly with the scammers.

Under the Payforit rules, networks are supposed to help you once you have attempted and failed to get a refund from the scammers.
However, the networks usually attempt to shirk these responsibilities.

Will see what I'll be getting back from GoMo regarding the Premium SMS/calls service access deactivation, but I plan to report them to the ComReg if this hasn't worked and still doesn't work on their side.


More details on the issue below:
https://payforitsucks.co.uk/

BowWow wrote: »

Comreg have said that they are to be free BY December 1st. So might not yet be included.

Don’t have it to hand but there was a PDF on the gomo website which listed 1800,1890 etc as included in the minutes

mendo wrote: »

To anyone who mentioned me "subscribing unknowingly" to any premium SMS service, all I can say is that if it hasn't happened to you yet, don't be so sure it won't happen in the future.

As I've mentioned in my initial post, I have deactivated the Premium SMS and calls by sending the PRSMSBAR SMS to 50104, the day my number was activated the 24th of October, so no one should have been able to charge me.

The issue looks to be with GoMo as it doesn't look that they can block premium SMS and call services properly.

The other issue is the Payforit.
The mobile operators "leak" your number to "third parties" via Payforit and the third parties use a Javascript exploit.

The networks claim that you must have consented to the charges by “clicking on a link”.
In reality, javacript exploits known as clickjacking and iFraming auto-subscribe you.
Just closing a popup can initiate a subscription.

The networks usually refuse to offer any help to victims of these scams.
They tell the victims to send a STOP message to the shortcode associated with the service.
Incredibly they actually expect you to PAY to send this text!
If you want a refund, the network will usually expect you to negotiate directly with the scammers.

Under the Payforit rules, networks are supposed to help you once you have attempted and failed to get a refund from the scammers.
However, the networks usually attempt to shirk these responsibilities.

Will see what I'll be getting back from GoMo regarding the Premium SMS/calls service access deactivation, but I plan to report them to the ComReg if this hasn't worked and still doesn't work on their side.


More details on the issue below:
https://payforitsucks.co.uk/

Sounds like you have history with this.

Like others mentioned I've never received a premium rate text. Probably because I've never opened an unsolicited message and blocked the number. And pop ups? What are you doing to be getting pop ups on your phone?

When you sent your message to 50104 did you get a response?

mendo wrote: »

Nope, no history with this before.

Just to clarify the issue, I did not receive any SMS as such, I've just seen the Premium SMS charge on my first bill.

Also I've received no SMS confirmation messages of any premium service or any kind of subscription.

It sounds like trying to opt out actually signed you up for something. Which would be ridiculous you would think. But this lot are connected to Eir so nothing is impossible.

Don’t have it to hand but there was a PDF on the gomo website which listed 1800,1890 etc as included in the minutes

This is how they word it...

Out Of Plan Call charges
*National calls include calls to Irish Mobiles and Landlines, 0818, 076, 1850 and 1890 numbers and calls to Northern Ireland landlines using the 048 prefix (in place of 004428)

...which reads as the definition of national calls "out of plan"

However the plan minutes included are...

Unlimited calls to Irish mobiles and landlines

...but doesn't mention 1890 etc

The confusion is in the fact that Irish landlines & mobiles are included but they have to quote them in out of plan charges because the limit is 45000 (which is effectively irrelevant since it's practically impossible to spend a full month continuously making phone calls).

So 1890 etc is extra until end of November, thereafter it's included in the 45000 minutes.

Quick question. Sim card arrived today. I'm not at home to check it. However, my online account on GoMo still shows no phone number allocated to me. This means i can't initiate a port.

Will activating the sim in a phone automatically allocate the sim to my account so i can attempt a port?

If you ordered a SIM and it was activated in October, you will be charged for the full calendar month of November, even if you haven’t received the SIM.

When I ordered my SIM, I didn’t know I’d have to sign for it. After an attempted delivery on Monday last week, I used An Post’s redelivery service but still haven’t got it and they have no idea where it is. Also, I put a port date of 15/11/19 but this has no impact on billing. Basically, you get billed regardless of whether you use the service or not.

I realise that An Post have f***ed up here but if it was made obvious that I’d have to sign for it, I would have got it delivered to work first day. Also, activating the SIM three weeks before the requested port date is shady from GoMo imo.

My advice, as others have said, order at the start of a month to get the best value. And if you are under contract and can’t port until Dec, Jan, whenever, don’t place an order unless you don’t mind getting charged €9.99 a month for something you won’t be using.

mydiscworld wrote: »

Received my sim card today, 4 days after the date I had selected to start my activation.

Inserted sim card but network not active. Do I need to contact GoMo to get them to activate it now?

I have the same, no number/info on MyAccount, webchat made me put it into second phone (pita, had to find old one and charge up, lol) but the same. Been trying to contact webchat again but no go. Send a message, allegedly they contact me in 24 hours.
Not impressed so far.

The comments re problems with activation have put me off changing to them.
Will wait & watch...

Disaster . Never received sim . Took 10 euro on 15th and got an email today to say they were taking another bill on the 10th . Also no service now on my Eir sim ?

Never replied to my email and chat got cut off yesterday after an hour waiting .

How do you cancel this crap ?