Masala wrote: » Quick question on changing sims..... would I lose all my WhatsApp conversation etc??? What about my pictures etc..... What should I do to save my pictures.... I have some special ones I don’t want lost
mydiscworld wrote: » Spoke to webchat. They are pushing through my port now so up to 48 hours...
SeamusFX wrote: » I see people talking about webchat, but I can’t find any chat options on their website, other than just to message them. It’s been over 24 hours and no reply to my message, so I’d like to webchat, but I can’t find it.
reg114 wrote: » Getting the impression that the role out of this service is experiencing all sorts of issues.
physioman wrote: » What I can't understand is that it is a subsidiary of eir that is managing gomo. Not as if it is a new company with no telecom experience starting up in the market. There should be no teething problems if they use a well established framework. Arguments here like 'sure it's only 10 quid or demand was in precedented' just don't add up. Surely in setting up this company they would anticipated the demand at 10 euro a month.
Mezzotint wrote: » I'd say if you're concerned about 'prematurely porting', just don't put in the request until you get your SIM in your hand.
dfarrelly96 wrote: » It doesn't always show up for some reason, generally it shows for me on the "Our plan" page haha
tuxy wrote: » This is Eir and if you have had to deal with Eir customer service or technical support you would be very surprised it's going as well as it has.
muppetkiller wrote: » So my sim just arrived in the post (No text or email to say it was coming) , yet there's no number associated with my account when I login ?
lawred2 wrote: » How is there no service on your eir sim? They won't start any porting until you account is active which can't happen prior to you receiving your SIM card.
physioman wrote: » Fair enough. Good luck keeping their customer base.
SeamusFX wrote: » Thanks, but not showing up on the “Our Plan” page, or any page for me. I suspect this is done intentionally, due to the over demand for support.
coldfire1x wrote: » Anyone managed to sign with Revolut card? Getting the same error every time I am trying: An error occurred, please try again in a few minutes
RJellybean wrote: » I ordered on the 16th as well. sent them another facebook message this morning. I'll see if i get a response. I do have a chat window open but no luck so far getting someone on that. At least if we receive our sims soon we will get nearly the full month before our 1st bill.
RJellybean wrote: » My sim just arrived and like the others who received it today its not active. Hopefully it won't be too long before its activated.
reg114 wrote: » Never underestimate peoples' incompetence. Eir didnt exactly have a glowing reputation when it came to customer service before this. My guess is that they totally overestimated their ability to process all the applications from new subscribers, probably because they didnt commit enough staff to the project. Be mindful too that when you port a number, the slowest part of the process is the amount of time it takes for the original network to release the number. If vodafone are tardy (even by a few hours) then it elongates the entire process. Then throw in the time it takes to receive a new sim and the general lack of communication from GOMO about the status of the port and the registration process, multiply this by 1000s of customers all at the same time and you have an omnishambles.
daheff wrote: » once i figured out the porting process it went through smoothly. no problems on my side other than I received the SIM yesterday and a monthly bill today
seligehgit wrote: » Got charged an additional 4.58 for calls to Irish landlines? I thought all calls were gratis.
