Dell Poweredge Server €149 exVAT

_Kaiser_ · 10-12-2007 4:11pm

Dazzy wrote: »

I ordered two of these on Thursday and received the "Dell Order Acknowledgement" email straight after. Since placing the order I had been trying to get a status from the Dell site but kept getting the "unfortunately your order has not been found" message. I mailed DELL customer service today and the response was "your order was cancelled due to an internal error" and to order again. I just ordered again at the same price. Might be worth emailing customer service if your in the same boat.

Same here...

I just rang to order 3 more for work, and had the girl check my own personal one (that I placed Thursday). She says it was cancelled (by me?) even though I had received a order confirmation email.

She was able to place it again though, so it may be worth checking with them if you haven't gotten any updates guys.

forbairt · 10-12-2007 4:14pm

I'm beginning to see why these machines are so cheap... its all a ploy to test some sort of new ordering system

before it goes live world wide

I ordered with a business name ... for the EPP .. and a personal CC so I don't think thats the problem

Basq · 10-12-2007 4:16pm

TakeTheVeil wrote: »

Bollox.. that could be the problem then. Is the credit card you ordered with a company one? Does it have company details registered with the card?

No, it's a personal card. First time i've ordered through EPP so that might be the problem.

It should appear in the order status area very soon after you order, right? That's normally the way it is, or should i wait 24 hours for it to appear.

forbairt · 10-12-2007 4:22pm

basquille wrote: »

It should appear in the order status area very soon after you order, right? That's normally the way it is, or should i wait 24 hours for it to appear.

It took nearly 24 hours for me to get the payment confirmation email and for me to be able to log into the site to see my order

Basq · 10-12-2007 4:30pm

forbairt wrote: »

It took nearly 24 hours for me to get the payment confirmation email and for me to be able to log into the site to see my order

Whoops.. probably shouldn't have e-mailed them asking about it so!

But in truth.. I also e-mailed them to ask them about a Vostro which has been in pre-production since Thursday.

MayoForSam · 10-12-2007 4:42pm

Well, according to the Dell EMEA status link, mine is out for delivery with Interlink. I too provided my company address in error on the EPP site so in theory my credit card should have been turned down. I emailed customer care and they have since told me to contact them to re-order.

I will laugh if it turns up on my doorstep this evening by the time I get home or tomorrow. Looks like the order was processed before my credit card was verified :rolleyes:.

Raekwon · 10-12-2007 4:53pm

I ordered mine on Friday evening and I got a confirmation on Saturday morning. It says on the website that it should arrvie on or before the 17th (abit long!) and it says to check with interlink for details, but like some others here, I have no tracking number.

Actually now that I am looking at my order they have given me a C2 - Motherboard SATA cabled, 2 Hard Drives connected to onboard SATA controller, no RAID instead of the C5 - Ad-in SAS/SATA cabled, 2 Hard Drives connected to ad-in SAS controller, RAID1 that I ordered. This wouldn't be too bad if I got the Xeon upgrade..........but I didn't

_Kaiser_ · 10-12-2007 5:04pm

By the way, when I talked to the rep she told me it should take no more than 24 hours for the order to be put up on the system and confirmation to be sent.

Supercell · 10-12-2007 5:13pm

Raekwon wrote: »

Actually now that I am looking at my order they have given me a C2 - Motherboard SATA cabled, 2 Hard Drives connected to onboard SATA controller, no RAID instead of the C5 - Ad-in SAS/SATA cabled, 2 Hard Drives connected to ad-in SAS controller, RAID1 that I ordered. This wouldn't be too bad if I got the Xeon upgrade..........but I didn't

Where are you seeing that?, I'm looking at my packing slip online and it does say "C5 SAS/SATA cabled, RAID 1, Add-in SAS5iR Cntrl, 2 Hard Drives " as well as higher up "SAS 5/iR Controller Card for SATA and SAS HDs " which I assume means the controller should be in it.

Basq · 10-12-2007 5:15pm

Kaiser2000 wrote: »

By the way, when I talked to the rep she told me it should take no more than 24 hours for the order to be put up on the system and confirmation to be sent.

Cheers Kaiser. Much appreciated for letting us know.

Longfield wrote:

Where are you seeing that?, I'm looking at my packing slip online and it does say "C5 SAS/SATA cabled, RAID 1, Add-in SAS5iR Cntrl, 2 Hard Drives " as well as higher up "SAS 5/iR Controller Card for SATA and SAS HDs " which I assume means the controller should be in it.

Mine has "C2 - Motherboard SATA cabled, 2 Hard Drives connected to onboard SATA controller, no RAID" too.

EDIT: The EPP link gives the "C2 - Motherboard SATA cabled, 2 Hard Drives connected to onboard SATA controller, no RAID" whereas the link the original post for it (€149 excl VAT) has "C5 SAS/SATA cabled, RAID 1, Add-in SAS5iR Cntrl, 2 Hard Drives" so that's why obviously.

Supercell · 10-12-2007 5:19pm

Hmm, will believe it when I see it so, might be like those vanishing Xeons others were seeing earlier.

Raekwon · 10-12-2007 5:55pm

Longfield wrote: »

Where are you seeing that?, I'm looking at my packing slip online and it does say "C5 SAS/SATA cabled, RAID 1, Add-in SAS5iR Cntrl, 2 Hard Drives " as well as higher up "SAS 5/iR Controller Card for SATA and SAS HDs " which I assume means the controller should be in it.

It was on the packing slip.

It says that a 'C2 - Motherboard SATA cabled, 2 Hard Drives connected to onboard SATA controller, no RAID' has been shipped to me but I ordered a 'C5 - Ad-in SAS/SATA cabled, 2 Hard Drives connected to ad-in SAS controller, RAID1' and the original order acknowledgement has confirmed that I actually ordered that latter of the two.

Damn!

Basq · 10-12-2007 6:08pm

Uh oh.. any truth to this that Dell won't honour business orders through EPP? Just realised when i sent them an e-mail regarding the status of the server and laptop - I mentioned delivery to "my business address", I meant "work address"!

Bollocks - cancellation ahoy?

zod · 10-12-2007 7:14pm

basquille wrote: »

Uh oh.. any truth to this that Dell won't honour business orders through EPP? Just realised when i sent them an e-mail regarding the status of the server and laptop - I mentioned delivery to "my business address", I meant "work address"!

Bollocks - cancellation ahoy?

I've ordered off of epp lots of times .. with different work / business / personal addresses .. business credit cards / personal credit cards ... and never been questioned once.. all you have to do is wait.

jahalpin · 10-12-2007 7:32pm

Mine says that it's with Interlink, but detailed information will follow soon.

I ordered a second one when I didn't recieve a confirmation for my original order, so hopefully they'll just ignore the second order

_Kaiser_ · 10-12-2007 7:32pm

Well when I spoke to DELL earlier (and discovered my original order had been cancelled for some reason), she had no problem placing it again for me, and even changed the delivery address to the office for me (which I couldn't do online) - charged to my personal CC

I ordered a 2nd online this morning for one of the guys I work with but haven't received a confirmation yet. She told me to give it till the morning and let her know if I don't get anything back about it.

I also ordered 3 more for work this afternoon, using the company address and CC, and again, no issues with this.

All that said though, we are already registered for their EPP offers (I buy a lot of Optiplexes and laptops for the company from them), but regardless of this, I think if anyone is having problems or concerns the best thing is to just ring them and you'll get a lot further in my experience.

Do-more · 10-12-2007 7:57pm

I ordered using epp and a company name (non epp qualifying) with a personal CC and home delivery address. That order is now being prepared for shipment. The second order, at the full(er) price I cancelled by email last night. When I checked this morning it was shown as being "in production" however I am now getting the "cannot advise status, please contact Customer service" message so I presume it has been cancelled OK.

Has anyone actually received a machine yet? Figure I won't get mine until Weds or Thursday (assuming I do get it....)

floydmoon1 · 10-12-2007 8:06pm

basquille wrote: »

Christ, that was quick.

My boss ordered one on Thursday afternoon and it just arrived this morning.

I ordered a laptop a week ago and that's still in 'Phase 2: Pre-Production' with an estimated delivery date of Wednesday!

looks like someone got theres.i think basquilles boss is registered for epp

Basq · 10-12-2007 8:22pm

floydmoon1 wrote: »

looks like someone got theres.i think basquilles boss is registered for epp

No, he didn't order through the EPP link actually.

But yeah, it arrived this morning. We didn't even open it yet though.. still in it's box.

Hoping i get mine!

Gambra · 10-12-2007 10:54pm

I do believe the EEP code on Pg. 1 is no longer valid. It's coming up at 233 all in. Which is pretty damn good. How easy is it to upgrade the interal Hard Drives? And how many spaces are there for extra drives? I'd be looking to max out the storage..

_Kaiser_ · 10-12-2007 11:56pm

Gambra wrote: »

I do believe the EEP code on Pg. 1 is no longer valid. It's coming up at 233 all in. Which is pretty damn good. How easy is it to upgrade the interal Hard Drives? And how many spaces are there for extra drives? I'd be looking to max out the storage..

I just checked now and its still showing at €188 for me

RE: the hard drives. Very easy to change (have a look at the review I linked to a few pages back for pictures) but there's only space for 2 of them - although the motherboard will support 4 SATA devices.

You might get another 2 into the 3.5" floppy bay and spare 5.25" slot (with adapter) but I'm not sure on this. Anyone?

Basq · 11-12-2007 9:51am

The Vostro i ordered is now showing pre-production as of 11/12/2007.

No chance of me getting it before Christmas at this point..!

LawnMower Man · 11-12-2007 10:24am

Just got this from Dell after querying the two servers I ordered on Friday.
Shame on Dell and now they are sending me to the UK sales team.

Dear Santa Claus,

Thank you for contacting Dell online customer care.

According to our records your Dell order [order number IE0666-6666-6666] has been cancelled due to technical error in our system.

If you would like to reinstate your order please go to www.dell.co.uk and place the order again or call our Sales team on 0870 907 4000.

Regards,
Rubeena
UKI Customer Support Expert.

MayoForSam · 11-12-2007 10:33am

LawnMower Man wrote: »

According to our records your Dell order [order number IE0666-6666-6666] has been cancelled due to technical error in our system.

With an order number like that, maybe just as well (possible satanic implications

)

LawnMower Man · 11-12-2007 10:35am

Forgot to Mention name and Order number were changed to protect my identity! Bit of a Bummer was looking forward to playing around with it over the xmas, lucky I held off on ordering graphic cards.

Basq · 11-12-2007 10:40am

Dell just e-mailed me to say my laptop (ordered December 4th) with an estimated delivery date of December 12th has a new estimated delivery date of December 31st.

That's gonna make a great Christmas present - pissed off!

LawnMower Man · 11-12-2007 10:45am

An Xmas miracle might happen and you could get it before xmas!

Any ideas what I do about my dell order? Don't want to be ringing across the pond, probably end up in a call centre in India anyway.

Basq · 11-12-2007 10:54am

LawnMower Man wrote: »

An Xmas miracle might happen and you could get it before xmas!

It'd want to be quite a miracle.. getting it delivered to my work address which is closing on December 21st!

Thinking of cancelling it to be honest!

_Kaiser_ · 11-12-2007 10:56am

LawnMower Man wrote: »

An Xmas miracle might happen and you could get it before xmas!

Any ideas what I do about my dell order? Don't want to be ringing across the pond, probably end up in a call centre in India anyway.

Ring the number on the EPP site and you'll probably get through to the centre in Cherrywood, Shankhill.

forbairt · 11-12-2007 12:07pm

My Personal CC has been charged for the EPP machine having given a business name ... I'm breathing easier

Dell Poweredge Server €149 exVAT

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