Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Deals On Sky TV Service - (Mostly Cancellation deals)

1…8182848687…128

Comments

  • #4152
    Senna
    Registered Users, Registered Users 2 Posts: 8,800 ✭✭✭Senna


    Has anyone who has been on a previous 50% off deal been offered another?
    When I called to see what deal was available he said "wait to I check if you have had a price freeze before" got the impression he could only offer 25% off because I had 50% off before.
    So 50% deals might be available to some but not all.


  • #4153
    TimHorton
    Registered Users, Registered Users 2 Posts: 1,066 ✭✭✭TimHorton


    Plascebo wrote: »
    Due to be cut off in 13 days after 15 years, I got no offers when I rang to cancel (last offer ran out mid Sept., 1/2 price variety and half price multi-room). Hopefully I get a call with some decent offer before kids disown me.

    (ps., do they show offers when you sign-in to your account on-line)

    Wait until the viewing is switched off then phone them , You will be offered 12 months half price for being a loyal customer ,
    I have been with them for about 8 years and on a half price deal for the last 5 years. Every year I let it run down then call them back ,
    I just got the latest deal last Monday Evening as my viewing was turned off last Sunday.


  • #4154
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    So I spent €4 on a phone call w sky over a month ago, agreed to a deal for €42.50pm and turns out they're dipping my account for €78pm plus they never credited me €50 that they said they would

    They are accountable to no regulatory authorities for this theft

    My next call will be a proper cancellation

    They're not the only offering


  • #4155
    Senna
    Registered Users, Registered Users 2 Posts: 8,800 ✭✭✭Senna


    Does the National Consumer Agency not cover it


  • #4156
    flangemeistro
    Registered Users, Registered Users 2 Posts: 1,695 ✭✭✭flangemeistro


    my friend wrote: »
    So I spent €4 on a phone call w sky over a month ago, agreed to a deal for €42.50pm and turns out they're dipping my account for €78pm plus they never credited me €50 that they said they would

    They are accountable to no regulatory authorities for this theft

    My next call will be a proper cancellation

    They're not the only offering
    Just make sure that the €78 isn't your first payment because if you rejoined mid payment cycle then your first payment with be more than €42.


  • #4157
    nc6000
    Registered Users, Registered Users 2 Posts: 3,335 ✭✭✭nc6000


    my friend wrote: »
    So I spent €4 on a phone call w sky over a month ago, agreed to a deal for €42.50pm and turns out they're dipping my account for €78pm plus they never credited me €50 that they said they would

    They are accountable to no regulatory authorities for this theft

    My next call will be a proper cancellation

    They're not the only offering

    Maybe ring them and ask why you were charged €78 or look at your account online?


  • #4158
    forumuser
    Registered Users Posts: 104 ✭✭forumuser


    I had a billing query yesterday and pm'ed the sky reps here on boards, had a call back about 2 hours later and issue resolved. I was very impressed so maybe give them a shout.


  • #4159
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    nc6000 wrote: »
    Maybe ring them and ask why you were charged €78 or look at your account online?

    My point was that I spent >40 minutes plus >€4 on a phone call and that should have resolved the matter but no, they have (deliberately?) made a mistake that results in me being out of pocket almost €80 in 1 month plus the fact that I now have to initiate contact that will involve another + 30 minutes on the phone plus the cost of the charges for the phone call


  • #4160
    dinneenp
    Registered Users, Registered Users 2 Posts: 8,153 ✭✭✭dinneenp


    MDwyer wrote: »
    i cancelled and played the waiting game and got offer of half price sports for 6 months, thats all and im with them a couple years, its hardly worth it, i mean should i wait longer and see, im in no real rush tbh

    did they call you or you called them?
    I had Sky Sports for only 1 month & cancelled the Sports.. Could I get a call from them, I'd be happy to sign up if I got a deal on the Sports price.


  • #4161
    muffler
    Registered Users, Registered Users 2 Posts: 46,305 ✭✭✭✭muffler


    my friend wrote: »
    My point was that I spent >40 minutes plus >€4 on a phone call and that should have resolved the matter but no, they have (deliberately?) made a mistake that results in me being out of pocket almost €80 in 1 month plus the fact that I now have to initiate contact that will involve another + 30 minutes on the phone plus the cost of the charges for the phone call
    You're not really heeding the advice you were given here and instead of looking at resolving your issue you're just giving out more about it...I mean that in a nice way. :)

    Go to the Sky Talk To forum, post your query and ask for them to call you back. Alternatively you can PM Sky Reps directly with your name, account number and a phone number and ask for a call back. Simples!

    Let us know how you get on.


  • Advertisement
  • #4162
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    muffler wrote: »
    You're not really heeding the advice you were given here and instead of looking at resolving your issue you're just giving out more about it...I mean that in a nice way. :)

    Go to the Sky Talk To forum, post your query and ask for them to call you back. Alternatively you can PM Sky Reps directly with your name, account number and a phone number and ask for a call back. Simples!

    Let us know how you get on.

    You're really not listening, my point was my disappointment with their inability to execute that which was previously agreed over an extended period of time and some small resources

    I will engage via the boards rep and let you know


  • #4163
    pyramuid man
    Registered Users, Registered Users 2 Posts: 1,196 ✭✭✭pyramuid man


    With all due respect, is a thread about deals that Sky are giving to its customers really the place to be airing your grievances with the company?


  • #4164
    Del007
    Registered Users, Registered Users 2 Posts: 1,613 ✭✭✭Del007


    pyramuid man wrote: »
    With all due respect, is a thread about deals that Sky are giving to its customers really the place to be airing your grievances with the company?

    Of course it is, it may make people change their mind about joining sky


  • #4165
    Seve OB
    Registered Users, Registered Users 2 Posts: 16,068 ✭✭✭✭Seve OB


    my friend wrote: »
    My point was that I spent >40 minutes plus >€4 on a phone call and that should have resolved the matter but no, they have (deliberately?) made a mistake that results in me being out of pocket almost €80 in 1 month plus the fact that I now have to initiate contact that will involve another + 30 minutes on the phone plus the cost of the charges for the phone call

    I doubt you are out of pocket
    It is usual to pay extra the first month because you always pay your bill in advance, however the first bill only comes after you have been set up........ So the first bill can be nearly double what it will be going forward

    However

    You won't find any answers by coming on here ranting and spouting crap without checking out the facts with Sky first because they are the only ones who can address your issues


  • #4166
    my friend
    Banned (with Prison Access) Posts: 7,129 ✭✭✭my friend


    Seve OB wrote: »

    You won't find any answers by coming on here ranting and spouting crap without checking out the facts with Sky first because they are the only ones who can address your issues

    Care to familiarise with what I actually said? Nah, blabber on foo


  • #4167
    Seve OB
    Registered Users, Registered Users 2 Posts: 16,068 ✭✭✭✭Seve OB


    my friend wrote: »
    Care to familiarise with what I actually said? Nah, blabber on foo

    I read it all.

    Rather than contact sky to find out what was going on, you choose to come on here and rant and give out saying they were dipping your pockets and committing theft.

    If anyone steals of course they are accountable, but they were not stealing..... At worst it was a billing error, which they cannot fix if you don't talk to them about it :rolleyes:


  • #4168
    muffler
    Registered Users, Registered Users 2 Posts: 46,305 ✭✭✭✭muffler


    my friend wrote: »
    Care to familiarise with what I actually said? Nah, blabber on foo
    So, bring us up to speed then. How did it go with Sky?


  • #4169
    Seve OB
    Registered Users, Registered Users 2 Posts: 16,068 ✭✭✭✭Seve OB


    muffler wrote: »
    So, bring us up to speed then. How did it go with Sky?

    I see he has been banned now :rolleyes:


  • #4170
    muffler
    Registered Users, Registered Users 2 Posts: 46,305 ✭✭✭✭muffler


    Seve OB wrote: »
    I see he has been banned now :rolleyes:
    Seen that. I wonder why :P


  • Advertisement
  • #4171
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    My father who's been disconnected since mid November got a letter yesterday offering 50% off any package, pity I can't transfer it to me....


  • #4172
    Seve OB
    Registered Users, Registered Users 2 Posts: 16,068 ✭✭✭✭Seve OB


    Nothing on the sky talk to forum from him anyway.... Unless he was out of line and it got removed! ?


  • #4173
    Seve OB
    Registered Users, Registered Users 2 Posts: 16,068 ✭✭✭✭Seve OB


    jca wrote: »
    My father who's been disconnected since mid November got a letter yesterday offering 50% off any package, pity I can't transfer it to me....

    Why not?

    Get him to sign up but change name on account.

    Then ring them to tell them you are moving house :D


  • #4174
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    Seve OB wrote: »
    Why not?

    Get him to sign up but change name on account.

    Then ring them to tell them you are moving house :D

    Mmmmm that's clever...


  • #4175
    Avada
    Closed Accounts Posts: 3,411 ✭✭✭Avada


    Seve OB wrote: »
    Why not?

    Get him to sign up but change name on account.

    Then ring them to tell them you are moving house :D

    You can't change the name on the account. You can however set a password so you can access it. But he would still be the account holder and he would need to cancel products or cancel the full account (You can upgrade/downgrade the likes of Movies and Sports, just not HD, Multiscreen or Broadband )


  • #4176
    Seve OB
    Registered Users, Registered Users 2 Posts: 16,068 ✭✭✭✭Seve OB


    Avada wrote: »
    You can't change the name on the account. You can however set a password so you can access it. But he would still be the account holder and he would need to cancel products or cancel the full account (You can upgrade/downgrade the likes of Movies and Sports, just not HD, Multiscreen or Broadband )

    Add the new name then to make it a joint account.

    I did that before with my dad's account with UPC so I could deal with them and they did it no problem


  • Advertisement
  • #4177
    Avada
    Closed Accounts Posts: 3,411 ✭✭✭Avada


    Seve OB wrote: »
    Add the new name then to make it a joint account.

    I did that before with my dad's account with UPC so I could deal with them and they did it no problem

    Can't do that either with Sky. Name on account should be one name only and should never change (There are a few exceptions where someone has power of attorney or where the sales person was an idiot).


  • #4178
    Seve OB
    Registered Users, Registered Users 2 Posts: 16,068 ✭✭✭✭Seve OB


    Avada wrote: »
    Can't do that either with Sky. Name on account should be one name only and should never change (There are a few exceptions where someone has power of attorney or where the sales person was an idiot).

    Myself and the wife are both named on our joint account with sky


  • #4179
    Avada
    Closed Accounts Posts: 3,411 ✭✭✭Avada


    Seve OB wrote: »
    Myself and the wife are both named on our joint account with sky

    See my last bit about salesperson being an idiot ;) Sky's internal quality & compliance procedures prevent this, but it happens occasionally. It's a compliance fail from the staff member.


  • #4180
    Seve OB
    Registered Users, Registered Users 2 Posts: 16,068 ✭✭✭✭Seve OB


    Avada wrote: »
    See my last bit about salesperson being an idiot ;) Sky's internal quality & compliance procedures prevent this, but it happens occasionally. It's a compliance fail from the staff member.

    Can't say you make any sense there. It would be common practice for utility bills to be issued in names of both spouses. In UK, my cousin has sky with his gf and they are both on their bill as account holders.

    Rather than idiots, I would think that it is common sense to allow both partners names as joint account holders


  • #4181
    Avada
    Closed Accounts Posts: 3,411 ✭✭✭Avada


    Seve OB wrote: »
    Can't say you make any sense there. It would be common practice for utility bills to be issued in names of both spouses. In UK, my cousin has sky with his gf and they are both on their bill as account holders.

    Rather than idiots, I would think that it is common sense to allow both partners names as joint account holders

    I'm not saying it makes sense. I'm saying Sky don't allow it, when you work for them that's day 1 of training.


  • Advertisement
  • #4182
    Furzy
    Registered Users, Registered Users 2 Posts: 285 ✭✭Furzy


    Cancelled Sky end of October - just got an email offering any package half price for 12m. Would have taken that if offered it before cancelling but happy without them now so not tempted.


  • #4183
    nava
    Registered Users, Registered Users 2 Posts: 4,739 ✭✭✭nava


    Furzy wrote: »
    Cancelled Sky end of October - just got an email offering any package half price for 12m. Would have taken that if offered it before cancelling but happy without them now so not tempted.


    I left in Feb I got a call once per month to offer me to go back, most of the time was half price for 12 months.

    if anyone wants to try to get the offer the link is http://www.sky.com/ireland/offers/come-back-to-sky


  • #4184
    MarkAnthony
    Closed Accounts Posts: 6,934 ✭✭✭MarkAnthony


    nava wrote: »
    I left in Feb I got a call once per month to offer me to go back, most of the time was half price for 12 months.

    if anyone wants to try to get the offer the link is http://www.sky.com/ireland/offers/come-back-to-sky

    Need to be less than 12 months gone by the looks of it :( And still have the kit


  • #4185
    JIdontknow
    Registered Users, Registered Users 2 Posts: 728 ✭✭✭JIdontknow


    Called to cancel the weekend after about 5 years, offered me 10% discount..... Was told if I do go ahead with request to cancel that any offers won't be available or else any on my account will be lost? (if I understood correctly) so awaiting another person to call over the next day or two or else I'll go ahead and request cancellation, at least I'll get Christmas out of it!! 10%, even though the come back to sky get 50% off...


  • #4186
    GY A1
    Registered Users, Registered Users 2 Posts: 2,249 ✭✭✭GY A1


    JIdontknow wrote: »
    Called to cancel the weekend after about 5 years, offered me 10% discount..... Was told if I do go ahead with request to cancel that any offers won't be available or else any on my account will be lost? (if I understood correctly) so awaiting another person to call over the next day or two or else I'll go ahead and request cancellation, at least I'll get Christmas out of it!! 10%, even though the come back to sky get 50% off...

    put thru the cancellation and then they will offer u 50% off for 9 or 12 months


  • #4187
    JIdontknow
    Registered Users, Registered Users 2 Posts: 728 ✭✭✭JIdontknow


    GY A1 wrote: »
    put thru the cancellation and then they will offer u 50% off for 9 or 12 months

    Thanks, that's what I'm going to do, can't justify playing over 80 a month for it. The offer they will counter with is it contract free or signing up for a minimum 12/24 month contract?


  • #4188
    lycan238
    Registered Users, Registered Users 2 Posts: 1,244 ✭✭✭lycan238


    GY A1 wrote: »
    put thru the cancellation and then they will offer u 50% off for 9 or 12 months

    Due to get cut off next Sunday I think would jump at half price everything variety sports movies for even 6 - 9 months as long as there is no contract just gotta wait.


  • #4189
    CJmasgrande
    Registered Users, Registered Users 2 Posts: 480 ✭✭CJmasgrande


    I hsve full sky world packsge half price yil next June. Im avtuslly hoing to close mibe once and for all agter xnas. Im currently monitoring usage i have wife and two teenage biys and none ofvthem use it at all. My youngest prefers watching some soccer matches free streaming on his iphone. My wife snd i are hsppy out watching free tv suvh as channrl 4, utv tv3 etc. I dont need to record soaps anymore as they are all available online on the plsyers etc. Even at 50% off its not eorth it to me anymore.


  • #4190
    muffler
    Registered Users, Registered Users 2 Posts: 46,305 ✭✭✭✭muffler


    JIdontknow wrote: »
    Thanks, that's what I'm going to do, can't justify playing over 80 a month for it. The offer they will counter with is it contract free or signing up for a minimum 12/24 month contract?
    First up any Sky contract is never any longer than 12 months. The offers are usually free from a contract other than the usual 31 days notice you have to give. Hopefully you get a good offer but just make a note of the date it expires and ring in 31 days beforehand to cancel again. Even if you miss the date Sky only charge per day for the service so you wouldn't be at any great loss.

    I have seen an odd post here in the past where someone would get offered half price for 6 months with no contract or 9 / 12 months with a contract but thats a very odd time that would happen and its usually some agent pushing for a bonus.


  • #4191
    muffler
    Registered Users, Registered Users 2 Posts: 46,305 ✭✭✭✭muffler


    lycan238 wrote: »
    Due to get cut off next Sunday I think would jump at half price everything variety sports movies for even 6 - 9 months as long as there is no contract just gotta wait.
    You're on the pigs back so if I'm reading things right. Follow the link provided by Nava a few posts back (I had to click twice on it btw before it worked) and half price is available for some packs up to 24th December for returning customers :)


  • Advertisement
  • #4192
    loopymum
    Registered Users Posts: 1,240 ✭✭✭loopymum


    I got a letter in the post last Thursday saying half price on anything for 12 months and offer only valid till 13 December and got an email this morning with the same offer valid till 24 December. HD half price too.

    I left in September and it was the first offer I have received but I don't think I will bother, will only go for it if they give it to me free again.


  • #4193
    pj12332
    Registered Users Posts: 324 ✭✭pj12332


    loopymum wrote: »
    I got a letter in the post last Thursday saying half price on anything for 12 months and offer only valid till 13 December and got an email this morning with the same offer valid till 24 December. HD half price too.

    I left in September and it was the first offer I have received but I don't think I will bother, will only go for it if they give it to me free again.

    Hi could you send me on the email please I would really appreciate it. when did you get it for free also? LOL


  • #4194
    Kristopherus
    Registered Users, Registered Users 2 Posts: 11,907 ✭✭✭✭Kristopherus


    CJmasgrande wrote: »
    I hsve full sky world packsge half price yil next June. Im avtuslly hoing to close mibe once and for all agter xnas. Im currently monitoring usage i have wife and two teenage biys and none ofvthem use it at all. My youngest prefers watching some soccer matches free streaming on his iphone. My wife snd i are hsppy out watching free tv suvh as channrl 4, utv tv3 etc. I dont need to record soaps anymore as they are all available online on the plsyers etc. Even at 50% off its not eorth it to me anymore.

    Any chance you could put English on that?:). If I read you right, I think you should get rid of the Sky Box and get a combi FTA receiver. That way you can arrange your channels as you prefer to view them.You may need an aerial for the Irish channels, and depending on your location, an aerial in the attic may suffice.


  • #4195
    loopymum
    Registered Users Posts: 1,240 ✭✭✭loopymum


    pj12332 wrote: »
    Hi could you send me on the email please I would really appreciate it. when did you get it for free also? LOL

    It's the same as the link on the last page. I read through it and it says minimum term applies but it doesn't say what the minimum term is? Sky being as helpful as ever.

    I joined Sky 5 years ago and once the first 12 months were gone, I cancelled and I have never paid more than 50% since, had it free for 6 months once and free for 2 or 3 months another time.


  • #4196
    GY A1
    Registered Users, Registered Users 2 Posts: 2,249 ✭✭✭GY A1


    loopymum wrote: »
    It's the same as the link on the last page. I read through it and it says minimum term applies but it doesn't say what the minimum term is? Sky being as helpful as ever.

    I joined Sky 5 years ago and once the first 12 months were gone, I cancelled and I have never paid more than 50% since, had it free for 6 months once and free for 2 or 3 months another time.

    cancelled few months ago aswell,
    got offered half price a couple times, but doing fine with saorview and freesat,
    not had fone call in a month, was waiting for couple months free too


  • #4197
    Senna
    Registered Users, Registered Users 2 Posts: 8,800 ✭✭✭Senna


    My sky was turned off last week, phoned them to see what deals is available and 25% off is the best they would do.
    I just started a chat with a sky rep and told him I had got the offer that nava posted above, had to play dumb for awhile but he said no problem 50% off for 12 months, happy days, the wife was going to kill me if I kept it turned off over Christmas.


  • #4198
    ablelocks
    Registered Users, Registered Users 2 Posts: 4,798 ✭✭✭ablelocks


    with Sky Q pricing and details coming in Feb/March, it might be an idea to try and find out if you can change to Sky Q without penalty during a 12 month contract. The person you're talking to will probably not know the answer - the last guy I spoke to said they had no info on it yet. That's why I'd be wary of signing a 12 month contract at this time.


  • #4199
    lycan238
    Registered Users, Registered Users 2 Posts: 1,244 ✭✭✭lycan238


    muffler wrote: »
    You're on the pigs back so if I'm reading things right. Follow the link provided by Nava a few posts back (I had to click twice on it btw before it worked) and half price is available for some packs up to 24th December for returning customers :)

    Hello there I did read it last night but my understanding is that the offer is for original only not variety correct me if I am wrong please. TV pretty decent over Christmas anyway so not too bothered about not getting it back until january or even july next year gonna have a busy few months


  • #4200
    muffler
    Registered Users, Registered Users 2 Posts: 46,305 ✭✭✭✭muffler


    lycan238 wrote: »
    Hello there I did read it last night but my understanding is that the offer is for original only not variety correct me if I am wrong please. TV pretty decent over Christmas anyway so not too bothered about not getting it back until january or even july next year gonna have a busy few months
    Variety is there (€19.50 / month) together with the original and movies and / or sports can be added. The link posted previously wouldnt work for me last night but Im after viewing it here a minute ago




    .


  • Advertisement
  • #4201
    lycan238
    Registered Users, Registered Users 2 Posts: 1,244 ✭✭✭lycan238


    muffler wrote: »
    Variety is there (€19.50 / month) together with the original and movies and / or sports can be added. The link posted previously wouldnt work for me last night but Im after viewing it here a minute ago

    fair enough still not going to contact them will let them contact me


Advertisement