Fatcheese.ie

uck51js9zml2yt

Has anyone had any problem getting a response from Fatcheese in the last few weeks.

I'm overdue a payment of €90 and raised a ticket last week.

I also bought car hire and it wasnt allocated to my account and raised a claim.


I've had no response from them.

Is there an email address/phone number I can contact them on ?

Pretty Polly

This is their postal address. They have a phone number but thats just for business users so doubt that would be of any use. I'm still waiting on cashback from Justeat and Pigsback...only minor amounts compared to yourself though.

Fatcheese Limited (Company Number: 481966)
Blair House
Upper O'Connell Street
Ennis
Co Clare

Good luck:)

dudara

It is summer - so maybe people are on holidays (especially important when something is a small enterprise).

Anyway - I know that they engage a lot on Twitter, so maybe a message to them via that channel might get you somewhere.

uck51js9zml2yt

thanks for the replies.
I tried them on twitter but probably wont get any response until tomorrow.

Mimikyu

This post has been deleted.

bigwillie

You can contact them on their Facebook page . i have a problem about their superquinn- movie promotion , still waiting for the 10e. they were very prompt with their reply.

Bambaata

Due about 100 quid myself through claims and not yet approved amounts. One goes back to March and has had a ticket open since May!!

Padraig Mor

Owed a tenner from a Travelodge transaction, due to be paid June but nada yet. Raised a ticket but was simply told to.....wait longer.

dareden

I am due someone money back from hotels.ie also. I raised a few tickets months ago re meteor and pigsback and today I was notified that they have now lodged them with the suppliers to check the details. So they are slow but they are working on it. So I wouldn't worry if your ticket is only a week old.

Can't wait *rubs hands* I've already got €60 cash back - amazing stuff.

Funkstard

Bought a meteor phone through fatcheese but there's nothing on my account about it - should be due €40 back. Wondering if I did something wrong as I never received any confirmation from fatcheese or saw anything on the payment process referring to them. Just clicked the link on fatcheese which brought me to the meteor store.

Any ideas?

Cheers

PeterDuggan

Always save a screenshot of their "My Clicks" screen to prove that you actually went through their site properly.

It's very unreasonable that they offer no email or phone contact and have now even removed their live online chat support.

dareden

Just today I got credit from some pigsback transactions. I submitted the claims on 19 April and 24 June. I got a reply back 17 Aug asking for further information and today I got the money. So it is a long wait. But its worth it. Free money.

Padraig Mor

Have raised several tickets re my issue above - all with no response. I'd remove any balance you may have from Fatcheese ASAP.....

ejmaztec

Fatcheese should change its name to Long-finger.

PeterDuggan

Fatcheese seem to be getting worse - especially for dealing with missed or mistracked transactions. But they do publish a phone number on their facebook page...

01-254-2441

Good luck.

Padraig Mor

Still being completely ignored by Fatcheese.......

fifth

Am waiting on €111 cashback for about 5 months now, raised tickets months ago nothing happened..very frustrating.

Ideo

similar - booked accomodation through fatcheese and due back over 100 quid but they havent responded to my last 3 messages. very disappointed!

caster

I'm also getting a bit fed up with the lack of response to claims / tickets / suggestions / everything really. The concept is brilliant but either they're either under resourced or totally disorganised....

Padraig Mor

Padraig Mor wrote: »

Still being completely ignored by Fatcheese.......

And still being ignored......

caster wrote: »

they're either under resourced or totally disorganised....

or about to go under......

Ruby_Woo

"About to go under"

I've got ~E150 awarded to me - was gonna let it build up coming up to Christmas and wait til it hit E200 before withdrawing - perhaps I should withdraw it now however?

orchidsrpretty

Has anyone got cashback from Hotels.ie in the last couple of months. I have a pending one that says "following stay" but have not recievd the money yet. On the fatchesse site the last payment made for Hotels .ie was in July or thereabouts. I have also submitted a ticket at the begining of September but have heard nothing back. I know its free money and all that, but they shouldn't have the options for contacting them etc.. if they have no intention of replying to them. I am not on Twitter so can't contact there. Any other way of a fast response?

fifth

orchidsrpretty wrote: »

Has anyone got cashback from Hotels.ie in the last couple of months. I have a pending one that says "following stay" but have not recievd the money yet. On the fatchesse site the last payment made for Hotels .ie was in July or thereabouts. I have also submitted a ticket at the begining of September but have heard nothing back. I know its free money and all that, but they shouldn't have the options for contacting them etc.. if they have no intention of replying to them. I am not on Twitter so can't contact there. Any other way of a fast response?

90% of my €111 is from hotels.com going back to june this year, one in september aswell. Have raised tickets etc to no avail.

Skid

Ruby_Woo wrote: »

"About to go under"

I've got ~E150 awarded to me - was gonna let it build up coming up to Christmas and wait til it hit E200 before withdrawing - perhaps I should withdraw it now however?

If I was you, I would definitely withdraw it now.

I have no idea how Fatcheese are doing, but you would feel like a tit if they went under and you had that much in your account unclaimed.

If you want to leave it as 'savings' for Christmas, maybe leave it in your Paypal account for now.

Padraig Mor

orchidsrpretty wrote: »

Has anyone got cashback from Hotels.ie in the last couple of months. I have a pending one that says "following stay" but have not recievd the money yet. On the fatchesse site the last payment made for Hotels .ie was in July or thereabouts. I have also submitted a ticket at the begining of September but have heard nothing back. I know its free money and all that, but they shouldn't have the options for contacting them etc.. if they have no intention of replying to them. I am not on Twitter so can't contact there. Any other way of a fast response?

Is this "following stay" a new thing? I bought a (pretty expensive) gift voucher from Lastminute via Fatcheese last week and it says the cashback will be awarded 'following stay'. But, y'know, it's already paid for in full and can't be cancelled guys!

angryInch

orchidsrpretty wrote: »

Has anyone got cashback from Hotels.ie in the last couple of months. I have a pending one that says "following stay" but have not recievd the money yet. On the fatchesse site the last payment made for Hotels .ie was in July or thereabouts. I have also submitted a ticket at the begining of September but have heard nothing back. I know its free money and all that, but they shouldn't have the options for contacting them etc.. if they have no intention of replying to them. I am not on Twitter so can't contact there. Any other way of a fast response?

I have 75 owing to me from Hotels.ie with 6 months, still showing up as PENDING, tried to contact FatCheese multiple times, no response.
They are really starting to look like a company on the way out.

Lenny

I'ma lso waiting on €172 from hotels.com too.
it stills shows up "following stay" which was back in september, raised a ticket on october 1st.. no update
so it seems this may be the main one not paying out?
hotels.com are a nightmare to get a refund off, I had a problem with the place I stayed in, and it must of taken about 25 calls to them & hours on the phone to get some sort of refund off them

Skid

Lenny wrote: »

I'ma lso waiting on €172 from hotels.com too.
it stills shows up "following stay" which was back in september, raised a ticket on october 1st.. no update
so it seems this may be the main one not paying out?
hotels.com are a nightmare to get a refund off, I had a problem with the place I stayed in, and it must of taken about 25 calls to them & hours on the phone to get some sort of refund off them

If you got a refund from Hotels.com, you will be doing well if Fatcheese pay out to you.

Pretty Polly

I'm waiting cashback from a megadeal i bought off Pigsback. Still waiting and i think i'll have to raise another ticket! At least i am getting the money from the just-eat transactions!

Irishchick

have ye heard anything yet. I was considering joining fatcheese but if this is how they work then I wont bother!!

fifth

Does anyone know if we have any kind of rights whatsoever, or have any ideas as to how best to pursue this (getting long overdue cashback).

According to their facebook page:

Two items of big news... firstly, Hotels.com transactions should all be resolved very shortly

and

Hopefully issues should be resolved within a couple of weeks. Just waiting for a very large payment to come through!

Fingers crossed..

PeterDuggan

Fatcheese seem to have stopped responding to customers' payment requests. They ignore emails, tickets, and claims on their website and their online chat service has been turned off for months. However they are still taking/referring orders as though they were still in business. This could be seen as fraudulent behaviour.

This is a public call to Fatcheese to confirm that they will pay monies due to customers.

If they fail to do so, are people interested in taking a mass-action claim or series of claims in the courts?

jor el

There is no class action law suit in Irish law, so forget it. If you have a case then take it.

dudara

As said above, there is no such thing as a class action under Irish law.

Threads merged.

dudara

PeterDuggan

I said mass action not class action.

Padraig Mor

PeterDuggan wrote: »

Fatcheese seem to have stopped responding to customers' payment requests. They ignore emails, tickets, and claims on their website and their online chat service has been turned off for months. ?

This is true. They now seem to have decided not to reply to ANY queries. Yet their Facebook page trumpets their success at a recent awards......

jor el

PeterDuggan wrote: »

I said mass action not class action.

Which also doesn't exist.

PeterDuggan

Let's not go off on a tangent about legal procedure.

First let's hear from Fatcheese...

jor el

Well, you're not going to hear from them here. You need to put your own case to them, in writing first. List all monies owed to you by them, and demand that they pay them without delay. Give them some time to respond (10 to 14 days would be the norm).

If they don't respond, take a small claims case for your money, if that's actually possible. I'm not sure because small claims cannot be used in respect of a debt, which this could be seen as. If so, you'll need a solicitor, which maybe end up costing more than you're owed.

In any event, grouping together is probably not going to get you anywhere, except that you'll know you're not alone. You already know this though, as there's been plenty of people saying the same thing; owed money and not getting paid.

PeterDuggan

jor el wrote: »

Well, you're not going to hear from them here.

Let's let Fatcheese decide that ok...

groom

I received a pay out from Fatcheese in October for a Sky sub taken out in July. The estimated date was always October

ixtlan

It took 8 months to award my bookdepository purchase.

It took 10 months for my Vodafone purchase to switch to verified, so I figure another month or two. If it comes through that's likely to be a year for payment.

I have 2 other claims pending since March.

To be fair to Fatcheese, it could be that it's not so much that they are holding money, or failing to act on claims. It could be that the vendors are dragging out payments as much as possible. In reality Fatcheese should say that payment may take 6 months to a year... Of course in that scenario most people will figure that's so far in the future it's not worth bothering with...

Ix.

ScouseMouse

I just got a payment from fatcheese for hotels.com.

I raised two tickets looking for this money and it seems that hotels.com were dragging their heels paying up. They replied to me about a fortnight ago to say is looks like its sorted.

I don't think there is any point in blaming Fatcheese. When they get the money, we get the money.

Maybe a shot at hotels.com or whoever, may give them a giddeee up.


Just re-read the last two pages. has anyone else noticed hotels.com / hotels.ie seems to be popping up again and again and again?

snubbleste

Have receieved all my payments on time except for Superquinn movies, which is outstanding for five months.

Padraig Mor

ixtlan wrote: »

To be fair to Fatcheese, it could be that it's not so much that they are holding money, or failing to act on claims. It could be that the vendors are dragging out payments as much as possible. In reality Fatcheese should say that payment may take 6 months to a year... Of course in that scenario most people will figure that's so far in the future it's not worth bothering with...

Ix.

superscouse wrote: »

I raised two tickets looking for this money and it seems that hotels.com were dragging their heels paying up. They replied to me about a fortnight ago to say is looks like its sorted.

I don't think there is any point in blaming Fatcheese. When they get the money, we get the money.
?

That's all well and good - but there's no reason for Fatcheese to ignore any and all attempts to contact them (as far as I can see). That's just bad business.

ScouseMouse

Very true, but they may just have a pain in their proverbials with the same complaints again and again.

If its out of their control there aint much they can do except wait.

Padraig Mor

superscouse wrote: »

Very true, but they may just have a pain in their proverbials with the same complaints again and again.

If its out of their control there aint much they can do except wait.

Meh. I raised a ticket with them three weeks ago re an 'unusual' issue - i.e. not 'when will I get paid'. No response. I have 'bumped' another ticket eight times in the last three months. No response....

kcb

superscouse wrote: »

Very true, but they may just have a pain in their proverbials with the same complaints again and again.

If its out of their control there aint much they can do except wait.

Rubbish. That's not how to conduct yourself in a business setting.

If they are having trouble getting money from others then they could send a broadcast to all members or something along those lines.

Or even have a Auto reply explaining their situation.

dudara

From my experience

When I make a purchase via their referrals, my Fatcheese account has generally always been credited with the promised amount within the given timeframe. The only exception to this has been a purchase with Hotels.com. I had to open a claim for this purchase and it is still pending. Reading other peoples' responses, it would appears that Hotels.com is a common link.

With regard to withdrawing the funds from my Fatcheese account - I requested a withdrawal to my bank account at the end of last week, and it was paid into my bank account this morning.

Overall, I have no complaints - except with the non-communication on my claim for Hotels.com

noodler

dudara wrote: »

From my experience

When I make a purchase via their referrals, my Fatcheese account has generally always been credited with the promised amount within the given timeframe. The only exception to this has been a purchase with Hotels.com. I had to open a claim for this purchase and it is still pending. Reading other peoples' responses, it would appears that Hotels.com is a common link.

With regard to withdrawing the funds from my Fatcheese account - I requested a withdrawal to my bank account at the end of last week, and it was paid into my bank account this morning.

Overall, I have no complaints - except with the non-communication on my claim for Hotels.com

Silly question maybe?

Is there any danger giving them your bank account details?

(More of a general question here by the way - not specifically suspicious of FatCheese).

ScouseMouse

dudara wrote: »

From my experience

When I make a purchase via their referrals, my Fatcheese account has generally always been credited with the promised amount within the given timeframe. The only exception to this has been a purchase with Hotels.com. I had to open a claim for this purchase and it is still pending. Reading other peoples' responses, it would appears that Hotels.com is a common link.

With regard to withdrawing the funds from my Fatcheese account - I requested a withdrawal to my bank account at the end of last week, and it was paid into my bank account this morning.

Overall, I have no complaints - except with the non-communication on my claim for Hotels.com

Hotels.com again eh? Just as I thought, there must be an issue with them paying up.

I can only imagine the amount of complaints fatcheese must be getting about them. Have they got the manpower to answer them all.

I can only speculate after replying to the first load with the same answer, they just got a pain in the backside. Not condoning it, just pointing out the obvious.