iPhone 4 on Three Ireland Network.

stephenbrow

If the iPhone 3GS dont work on Three, why buy a iPhone 4 ?

I bought an iPhone 3GS and was told if I had internet network issues I could return the phone now after over two months they have Finally agreed there is an issue with the iPhone using internet on Three.

The now won't take it back as my 7day return has passed. Even though I called 2 days after I recieved the phone.

This is part of what I was told...

Three manager "Can you call and send txts, Yes... Well thats what a phone is for, so it's working....
Imagine internet on an iPhone, Actually cant send pic messages too. even with correct setting.

whiterebel

Presumably because they'll be officially carrying it, and would be expected to have it working on their network? My 3G works fine on their network, BTW.

stephenbrow

You never have issue with internet or have to search networks to connect to 3G ?
Did they not officially sell it to me ? I taught they did ?

turbobaby

Did you buy the Iphone 3GS from Three? If so, that's shocking what they've said to you!

whiterebel

stephenbrow wrote: »

You never have issue with internet or have to search networks to connect to 3G ?
Did they not officially sell it to me ? I taught they did ?

Worse that happens sometimes is I have to put it into airplane mode every now and again. And no, Three didn't carry it officially. They sourced unlocked ones and sold them to upgraders only. Never appeared on their website or in adverts, and not offered to new customers. Meteor have done the same.

stephenbrow

whiterebel wrote: »

Worse that happens sometimes is I have to put it into airplane mode every now and again. And no, Three didn't carry it officially. They sourced unlocked ones and sold them to upgraders only. Never appeared on their website or in adverts, and not offered to new customers. Meteor have done the same.

I really dont care how the got sourced the iphone and I paid the same as any network so I should get the same service. Also I had an unlocked iphone already with this issue (only on Three) and was told, well this is a Three iPhone and you won't have these issues....

THEY LIED....

stephenbrow

turbobaby wrote: »

Did you buy the Iphone 3GS from Three? If so, that's shocking what they've said to you!

Yes I got this as an upgrade, Waste of money, Waste of Upgrade as I already had an I phone.
This was said to me on an escalation call by a Manager. Nice

whiterebel

stephenbrow wrote: »

I really dont care how the got sourced the iphone and I paid the same as any network so I should get the same service. Also I had an unlocked iphone already with this issue (only on Three) and was told, well this is a Three iPhone and you won't have these issues....

THEY LIED....

SHOCKER - mobile phone network lies!!!!!!

Well, there's your first lesson - you should care if they are not officially supplying a phone - their "support" will be non-existent.

Elessar

I'm using an iPhone 4 on three right now with no problems at all.

stephenbrow

Three have confirmed to me that there is an Issue with using internet on iphones... So that is fact. I have three broadband which works fine in the same area. the issue is the iphone on three.

Elessar

stephenbrow wrote: »

Three have confirmed to me that there is an Issue with using internet on iphones... So that is fact. I have three broadband which works fine in the same area. the issue is the iphone on three.

What issue? Internet works just fine on the iPhone here.

silvine

Option 1) Demand to speak to someone higher up the food chain, ie that guy's manager.

Option 2) Ring them back, ask for a customer complaint number, phone ComReg and file an official complaint.

Once Three hear what you're doing, they should be more likely to help you.

stephenbrow

Elessar wrote: »

What issue? Internet works just fine on the iPhone here.

It drops network and stays on 3 rather than 3G, So then when you want to use the net, you have to search for networks and select 3G and try get that connected.

stephenbrow

silvine wrote: »

Option 1) Demand to speak to someone higher up the food chain, ie that guy's manager.

Option 2) Ring them back, ask for a customer complaint number, phone ComReg and file an official complaint.

Once Three hear what you're doing, they should be more likely to help you.

Comreg is next on my list tomorrow, I have mailed Three on the 4th July and again tonight as I want their reply in writing for my solicotor.

Anyway Im just warning people thats all, Newspapers next

Thanks for the replys.

drunkmonkey

Where are you using this phone? Mine works perfect in Dublin and most other areas, have to switch from 3 to 3G sometimes if I need to connect to the net but I nearly always had to do that with every 3 phone now and again, the iphone is just a bit worse at holding signal but once your using the data connection it stays there, especially when your tethering.

drunkmonkey

Just thought to something stephen, when I was using a 3G iphone on 3 had terrible reception, the older 3 sim cards have slightly bigger gold contacts, try doing a sim swap tomorrow for one of the new ones, you'll see the difference in the 2 sims if you look at the gold bit on them, try that, made a big difference for me.

stephenbrow

drunkmonkey wrote: »

Just thought to something stephen, when I was using a 3G iphone on 3 had terrible reception, the older 3 sim cards have slightly bigger gold contacts, try doing a sim swap tomorrow for one of the new ones, you'll see the difference in the 2 sims if you look at the gold bit on them, try that, made a big difference for me.

Cool, Thanks...
Just dont like the way they lie and say they will take the phone back before I bought it.... Then there like You can make calls..... it works

drunkmonkey

yea they would have take it back but distance selling laws means you have to have it returned withing 7 days if buying online or with telesales. You'll always be better off with bricks and mortar as they can swap the phone on the spot if there's a fault. I reckon the sim might help you though, if your in dublin it should nearly be on 3G all the time.

Johnmb

I'm on 3 and have had no problems so far. One thing though, if the phone they sold you was sourced as an unlocked one that they sell unofficially then it will work on any other network. You could move. If they try to enforce their contract, you can point out that since they can't provide a service and won't change the phone for one that works you had no choice but to take your business elsewhere. Just make sure you have every contact you made with them well recorded in case they do try to take it to court!

pyramuid man

whiterebel wrote: »

you should care if they are not officially supplying a phone - their "support" will be non-existent.

I had a couple of issues with it at first. I got a call from an iPhone specialist or so he called himself. He was really helpful and got everything sorted on the first call.

OP - I was told about the issue and it happens from time to time but its not that big a deal. That fella told me that there is a fix on the way also and that it will not be a permenant issue.

I called their Mumbai call center and while they werent great but they arranged a call back for me from that fella and I got it the next day. I use the internet on it alot too.

Its not perfect but it should get better.

pyramuid man

stephenbrow wrote: »

If the iPhone 3GS dont work on Three, why buy a iPhone 4 ?

I bought an iPhone 3GS and was told if I had internet network issues I could return the phone now after over two months they have Finally agreed

Seriously though, If they told you that they should really carry out what they said. Surely they record their calls. Ask them to have it checked and if that was said they should legally have an obligation to take it back.

They cant make promises like that and not keep them.

I would call them tomorrow and ask them politely to listen to the call and have it checked. See if they will do anything for you then.

conolan

I have unlocked iPhone on 3. Internet works once I can get 3G signal.

scottyboy

I have no problems with iPhone 3G on 3 and I even use it as a modem using iPhoneModem app and it gives me upto 2Mb connection.

I understand where you are coming from with regard to Customer Service, they are awful but they might be getting better now that the Waterford office has opened.

Good luck but don't give up on the phone, just move network!

Wats_in_a_name

Been using iPhones on 3 for around 2 years. Starting of with the 3G then 3Gs. Never had any problems with internet connection. In fact I was getting faster download & upload speeds them my home broadband!

stephenbrow

Update.
Still waiting for a reply to a mail I sent on July 4th. Also still waiting for call back from manager in Waterford office.
I called head office today and got a call back about 15mins later. Very nice girl and understood my frustration with all the calls and mails.
When her manager is back on Tuesday I will get an update. Positive call. About time.

Elessar

Does anyone know how to set the iPhone as your phone on my3? Is it possible to get settings sent to it?

drunkmonkey

conolan wrote: »

I have unlocked iPhone on 3. Internet works once I can get 3G signal.

Internet will work on 2G if you've the apn set as 3ireland.ie

drunkmonkey

stephenbrow wrote: »

Update.
Still waiting for a reply to a mail I sent on July 4th. Also still waiting for call back from manager in Waterford office.
I called head office today and got a call back about 15mins later. Very nice girl and understood my frustration with all the calls and mails.
When her manager is back on Tuesday I will get an update. Positive call. About time.

Did you do that sim change today?

culabula

stephenbrow wrote: »

Update.
Still waiting for a reply to a mail I sent on July 4th. Also still waiting for call back from manager in Waterford office.
I called head office today and got a call back about 15mins later. Very nice girl and understood my frustration with all the calls and mails.
When her manager is back on Tuesday I will get an update. Positive call. About time.

Both my iPhones work perfectly on 3 -using 3 Ireland, 3UK and 3 Italy SIMs. There are no problems, as long as the settings are correct (and that includes the CORRECT settings for MMS, often wrong on these forums).

However, both 3UK and 3Italy have issued official carrier settings for their services, and as such, the phone tends to perform better with these than with manual settings, to the clear detriment of 3IRL performance, with all its added topographical issues.

It is my understanding that these settings were made available yesterday and should cure any issues,

stephenbrow

****OK I was about to post the update below and 3G dropped and server stopped responding, i tried twice and nothing, now im using wifi...
Has the Carrier update not worked....

______________________
There was a carrier update msg on my phone this morning.
Maybe connection issue resolved. Well 3G just dropped as I'm typing so we will see. Too early to tell.
Also I still got duped into buying an iPhone while they didn't have the settings so I ain't dropping that. Hope to hear back from three on Tuesday.

Heliosvector

stephenbrow wrote: »

If the iPhone 3GS dont work on Three, why buy a iPhone 4 ?

I bought an iPhone 3GS and was told if I had internet network issues I could return the phone now after over two months they have Finally agreed there is an issue with the iPhone using internet on Three.

The now won't take it back as my 7day return has passed. Even though I called 2 days after I recieved the phone.

This is part of what I was told...

Three manager "Can you call and send txts, Yes... Well thats what a phone is for, so it's working....
Imagine internet on an iPhone, Actually cant send pic messages too. even with correct setting.

stephen, 3G and GSM are features that they say the iphone has. if they are selling it on their network and its not working, then it was misrepresented advertising and you are entitled to a full refund. Also, their 7 day return policy cannot effect your statutory rights. these are that you can return any item if its in a suitable condition 28 days after purchase evfen if its simply a change of mind.

culabula

stephenbrow wrote: »

****OK I was about to post the update below and 3G dropped and server stopped responding, i tried twice and nothing, now im using wifi...
Has the Carrier update not worked....

______________________
There was a carrier update msg on my phone this morning.
Maybe connection issue resolved. Well 3G just dropped as I'm typing so we will see. Too early to tell.
Also I still got duped into buying an iPhone while they didn't have the settings so I ain't dropping that. Hope to hear back from three on Tuesday.

Again, the iPhone performs perfectly well on 3IRL, having the carrier settings just automates the process. But I have been using an iPhone with 3IRL for 2 years without problems. You may not have input some settings correctly, especially since you mention that you were unable to send MMS.

stephenbrow

culabula wrote: »

Again, the iPhone performs perfectly well on 3IRL, having the carrier settings just automates the process. But I have been using an iPhone with 3IRL for 2 years without problems. You may not have input some settings correctly, especially since you mention that you were unable to send MMS.

Again Three said there was an issue as many people have said it here.. because your works fine doesnt mean anything to me. The settings are correct. I have an iphone on Three for nearly 2 years so I know what im talking about.

On the MMS they magicaly work today since the carrier update.

culabula

stephenbrow wrote: »

Again Three said there was an issue as many people have said it here.. because your works fine doesnt mean anything to me. The settings are correct. I have an iphone on Three for nearly 2 years so I know what im talking about.

On the MMS they magicaly work today since the carrier update.

I regret, but if MMS only started working for you today, then your settings were not correct.

Besides, you have now got an brand-new unlocked iPhone from 3 for a relatively small outlay -no? That's a highly sellable item on Twitter and eBay.

sigfridb

FYI Some info about Three and the iPhone.

1 - Loss or no 3G connection it's a recent issue since the iOS4 upgrade, it can affect ALL carrier. Try to upgrade to iOS 4.0.1. released 2 days ago.

2 - Since today you CANNOT change the APN settings on the iphone for 3G and MMS on Three. Three now blocks it and push the settings to your phone.

3 - I had an iPhone 3GS for 3 months with 3 (provided by Three themselves) and never had any issues.

Any question, let me know

stephenbrow

from above
1 - Loss or no 3G connection it's a recent issue since the iOS4 upgrade..

this is not true in my case, I am using three a long time before OS4 and always had this issue, on two different iPhones.

sigfridb

stephenbrow wrote: »

from above
1 - Loss or no 3G connection it's a recent issue since the iOS4 upgrade..

this is not true in my case, I am using three a long time before OS4 and always had this issue, on two different iPhones.

I see, well then either your SIM is faulty or something on you account on the Three side sin't right.

Also did you update to 4.0.1?

culabula

sigfridb wrote: »

FYI Some info about Three and the iPhone.

1 - Loss or no 3G connection it's a recent issue since the iOS4 upgrade, it can affect ALL carrier. Try to upgrade to iOS 4.0.1. released 2 days ago.

2 - Since today you CANNOT change the APN settings on the iphone for 3G and MMS on Three. Three now blocks it and push the settings to your phone.

3 - I had an iPhone 3GS for 3 months with 3 (provided by Three themselves) and never had any issues.

Any question, let me know

You can no longer change APN on any network that is an official carrier but more than likely, the APN included with the carrier files is 3internet in the case of 3ireland. You could change them manually by inserting it in a MiFi or maybe another handset, or in an iPad.

sigfridb

culabula wrote: »

You can no longer change APN on any network that is an official carrier but more than likely, the APN included with the carrier files is 3internet in the case of 3ireland. You could change them manually by inserting it in a MiFi or maybe another handset, or in an iPad.

Well, i don't really see the point of changing it as i believe Three is pushing the right settings (for me at least), so I don't think the settings are something to worry about anymore.

guil

culabula wrote: »

You can no longer change APN on any network that is an official carrier .

i have always bein able to edit the apn, i'm with o2 and have 4.0.1

sigfridb

guil wrote: »

i have always bein able to edit the apn, i'm with o2 and have 4.0.1

It's a carrier feature, some allow it, some others don't. Until today we were able to edit the APN on Three, but not anymore.

guil

sigfridb wrote: »

It's a carrier feature, some allow it, some others don't. Until today we were able to edit the APN on Three, but not anymore.

i know what it is, vodafone did the same

culabula

guil wrote: »

i have always bein able to edit the apn, i'm with o2 and have 4.0.1

yes, I noticed this yesterday. Odd.

Johnmb

How do I avoid the carrier update? So far, I can still edit the APN settings, and I want to keep it that way! I don't like the idea of anyone being able to mess with my phone settings without my go-ahead, so I'm hoping that I'll get asked before my phone accepts any such update!

culabula

sigfridb wrote: »

Well, i don't really see the point of changing it as i believe Three is pushing the right settings (for me at least), so I don't think the settings are something to worry about anymore.

Agreed and probably 3internet is now (hopefully) their default one but....

When you're on the move it is oftimes necessary to change the APN: 3ireland.ie is a hoor and often won't let you do the simplest things - like use JellySMS To send web texts via Vodafone.ie. But sometimes is works better then 3internet in certain parts of the country. Also, 3 Italia's APN, tre.it is far superior to both of them -and works.

guil

ya have to accept the carrier update in itunes

sigfridb

Johnmb wrote: »

How do I avoid the carrier update? So far, I can still edit the APN settings, and I want to keep it that way! I don't like the idea of anyone being able to mess with my phone settings without my go-ahead, so I'm hoping that I'll get asked before my phone accepts any such update!

You can just say no, but why would you avoid having all the right settings for your carrier?

Carriers do so to make sure all their users use the right settings on their phone.

culabula

Johnmb wrote: »

How do I avoid the carrier update? So far, I can still edit the APN settings, and I want to keep it that way! I don't like the idea of anyone being able to mess with my phone settings without my go-ahead, so I'm hoping that I'll get asked before my phone accepts any such update!

Only you can accept it: I personally don't mind as I have so many other means of editing should it become necessary.

Johnmb

Good to know I have to accept it, thanks. I wasn't asked earlier when I hooked up the phone to iTunes, that's why I was getting a little worried that it might happen in the background somewhere!

To sigfridb, I have the correct settings on my phone, if it ain't broke don't fix it is my motto Plus, as another poster mentioned, sometimes it is good to be able to switch the settings...

sigfridb

Johnmb wrote: »

To sigfridb, I have the correct settings on my phone, if it ain't broke don't fix it is my motto Plus, as another poster mentioned, sometimes it is good to be able to switch the settings...

True!!

culabula

Johnmb wrote: »

Good to know I have to accept it, thanks. I wasn't asked earlier when I hooked up the phone to iTunes, that's why I was getting a little worried that it might happen in the background somewhere!

To sigfridb, I have the correct settings on my phone, if it ain't broke don't fix it is my motto Plus, as another poster mentioned, sometimes it is good to be able to switch the settings...

Well, a lot of Irish people have consistently used the wrong settings for MMS, and this cures it. It is tiresome too, forever inputting them.

Note that from 4.0, carrier settings will be offered OTA, but you still do not have to accept them.