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    #2102
    Quibbler
    Registered Users Posts: 43 ✭Quibbler


    For some reason my laptop won't let me quote Eircom Alan's post but he had said that emojis are charged as mms...... WHAT?!?!?! How the heck is that true?! And if so why on earth are we not warned about this?! 


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    #2103
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Quibbler wrote: »
    For some reason my laptop won't let me quote Eircom Alan's post but he had said that emojis are charged as mms...... WHAT?!?!?! How the heck is that true?! And if so why on earth are we not warned about this?! 
    Hi there

    Thank you so much for getting in touch.

    All emoji's are charged as MMS.  The only ones that don't get charged are iPhone users.

    If you google "emoji charges" you'll find various articles about this

    -Al


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    #2104
    ScouseMouse
    Closed Accounts Posts: 5,070 ✭✭✭ScouseMouse


    Hiya folks.

    Any way I can get my pin sent to me.  I am with you a couple of years now, I cannot log into the website as I dont know the pin.

    Sending my details by PM.

    Thanks

    scousemouse


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    #2105
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ScouseMouse wrote: »
    Hiya folks.

    Any way I can get my pin sent to me.  I am with you a couple of years now, I cannot log into the website as I dont know the pin.

    Sending my details by PM.

    Thanks

    scousemouse
    Morning scousemouse

    Thanks for getting in touch again.  Are you talking about your MyeMobile pin?  If so, you can just PM me here with your number, date of birth, email & full address.

    Once I get this, I will recover your pin for you

    Al


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    #2106
    ScouseMouse
    Closed Accounts Posts: 5,070 ✭✭✭ScouseMouse


    eircom: Alan wrote: »
    ScouseMouse wrote: »
    Hiya folks.

    Any way I can get my pin sent to me.  I am with you a couple of years now, I cannot log into the website as I dont know the pin.

    Sending my details by PM.

    Thanks

    scousemouse
    Morning scousemouse

    Thanks for getting in touch again.  Are you talking about your MyeMobile pin?  If so, you can just PM me here with your number, date of birth, email & full address.

    Once I get this, I will recover your pin for you

    Al
    Sent. 

    Thanks


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    #2107
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    ScouseMouse wrote: »
    eircom: Alan wrote: »
    ScouseMouse wrote: »
    Hiya folks.

    Any way I can get my pin sent to me.  I am with you a couple of years now, I cannot log into the website as I dont know the pin.

    Sending my details by PM.

    Thanks

    scousemouse
    Morning scousemouse

    Thanks for getting in touch again.  Are you talking about your MyeMobile pin?  If so, you can just PM me here with your number, date of birth, email & full address.

    Once I get this, I will recover your pin for you

    Al
    Sent. 

    Thanks
    Just replied to your PM there now

    -Al


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    #2108
    Emm511
    Registered Users Posts: 46 ✭Emm511


    I sent an email to customer care on the 31st and got an email saying that they would reply in 48 hours. I still haven't got a reply is there somebody I should specificly email?


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    #2109
    gingernut79
    Registered Users Posts: 961 ✭✭✭gingernut79


    Hi there, I have an E5832s emobile branded dongle that hasnt been used for a couple of years and the sim is no longer valid - will I be able to re-activate it and what would I need to bring to the store with me to get it up and running? Thanks.


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    #2110
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    gingernut79 wrote: »
    Hi there, I have an E5832s emobile branded dongle that hasnt been used for a couple of years and the sim is no longer valid - will I be able to re-activate it and what would I need to bring to the store with me to get it up and running? Thanks.
    Good morning

    You'll need to ring Customer Care to see if this number is still in circulation, if you so just pop into your nearest store and ask for a replacement broadband sim. They will then transfer your original number over

    -Al


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    #2111
    bappelbe
    Registered Users Posts: 283 ✭✭bappelbe


    Hi
    I was in West Cork (Schull) at the weekend and my emobile phone decided it was roaming, I had no data (even when I turned on data roaming). Why did this happen?


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    #2112
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    bappelbe wrote: »
    Hi
    I was in West Cork (Schull) at the weekend and my emobile phone decided it was roaming, I had no data (even when I turned on data roaming). Why did this happen?
    Hi there bappelbe

    Thank you so much for getting in touch.

    This just means that the signal to the mast wasn't strong and you "piggy backed" off another network's mast.  There are no additional charges for this.

    -Al


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    #2113
    Emm511
    Registered Users Posts: 46 ✭Emm511


    quote="Emm511;94944452"]I sent an email to customer care on the 31st and got an email saying that they would reply in 48 hours. I still haven't got a reply is there somebody I should specificly email?[/quote]


    Any chance on getting an answer to this?


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    #2114
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Emm511 wrote: »
    quote="Emm511;94944452"]I sent an email to customer care on the 31st and got an email saying that they would reply in 48 hours. I still haven't got a reply is there  somebody I should specificly email?


    Any chance on getting an answer to this?[/QUOTE]
    **

    Good morning Emm511

    If you'd like to send me your email address in a PM, I'll follow this up with them. 

    -Al


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    #2115
    s15r330
    Closed Accounts Posts: 944 ✭✭✭s15r330


    Any ideas on when the s6 will be in stock?


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    #2116
    bewhiched
    Registered Users Posts: 721 ✭✭✭bewhiched


    s15r330 wrote: »
    Any ideas on when the s6 will be in stock?

    Love to know how it will cost on our plan iv the S5 and adore it...


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    #2117
    s15r330
    Closed Accounts Posts: 944 ✭✭✭s15r330


    bewhiched wrote: »
    Love to know how it will cost on our plan iv the S5 and adore it...

    299 to add the s6 on the unlimited plan. Just waiting for the release now.


  • Options
    #2118
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    s15r330 wrote: »
    Any ideas on when the s6 will be in stock?
    Hi there s15r330

    As far as we were advised, this will be released tomorrow

    -Al


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    #2119
    s15r330
    Closed Accounts Posts: 944 ✭✭✭s15r330


    eircom: Alan wrote: »
    Hi there s15r330

    As far as we were advised, this will be released tomorrow

    -Al

    Thanks for the reply. Will it be on the website or is it pre order only for now?


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    #2120
    bewhiched
    Registered Users Posts: 721 ✭✭✭bewhiched


    s15r330 wrote: »
    299 to add the s6 on the unlimited plan. Just waiting for the release now.

    That's fantastic Is there much of a difference with either s5 s6?? Thanks


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    #2121
    s15r330
    Closed Accounts Posts: 944 ✭✭✭s15r330


    A lot of cosmetic changes, probably faster too. You could probably google a comparison for more detail.


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    #2122
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    bewhiched wrote: »
    s15r330 wrote: »
    299 to add the s6 on the unlimited plan. Just waiting for the release now.

    That's fantastic  Is there much of a difference with either s5 s6?? Thanks
    Hi there bewhiched

    Best to do is to go onto www.gsmarena.com and click on "compare".  Select the 2 phones you want to compare and the specs will tell you the difference.  There isn't much difference but to some "techies", there is

    -Al


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    #2123
    Caovyn Lineah
    Banned (with Prison Access) Posts: 2,839 ✭✭✭Caovyn Lineah


    Is there any update for when the Note 4 will be getting Lollipop? It is ridiculous that a flagship handset has been waiting this long for it. 


  • Options
    #2124
    s15r330
    Closed Accounts Posts: 944 ✭✭✭s15r330


    Caovyn Lineah wrote: »
    Is there any update for when the Note 4 will be getting Lollipop? It is ridiculous that a flagship handset has been waiting this long for it. 

    You can do it yourself through Odin, I did my brothers S4 a few weeks ago. Easy enough when you follow a tutorial.


  • Options
    #2125
    Caovyn Lineah
    Banned (with Prison Access) Posts: 2,839 ✭✭✭Caovyn Lineah


    I realise that but i dont want to root the phone.


  • Options
    #2126
    s15r330
    Closed Accounts Posts: 944 ✭✭✭s15r330


    Caovyn Lineah wrote: »
    I realise that but i dont want to root the phone.

    It isn't rooting. You are just installing the update yourself instead of waiting for ota.


  • Options
    #2127
    roloisking
    Registered Users Posts: 13 ✭roloisking


    Hi I received a text today from emobile today
    'It has come to our attention that we do not have an eircom account or phone number associated with your emobile account'
    Do I need both? As I am a efiber  customer but do not have house phone anymore .                                                                                        


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    #2128
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    roloisking wrote: »
    Hi I received a text today from emobile today
    'It has come to our attention that we do not have an eircom account or phone number associated with your emobile account'
    Do I need both? As I am a efiber  customer but do not have house phone anymore .                                                                                        
    Hi there roloisking

    Did it say to contact anyone?

    -Al


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    #2129
    s15r330
    Closed Accounts Posts: 944 ✭✭✭s15r330


    How can I disable voicemail?


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    #2130
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    s15r330 wrote: »
    How can I disable voicemail?
    Hi there s15r330

    I'd be more than happy to do that for you from here.  PM me your number & pin and I'll deactivate this.

    If this is a business account, I won't be able to access this from here.

    -Al


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    #2131
    Caovyn Lineah
    Banned (with Prison Access) Posts: 2,839 ✭✭✭Caovyn Lineah


    Alan, would it be possible for you to answer my question? 


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