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    #2192
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    Siamsa Sessions wrote: »
    eircom: Alan wrote: »
    Hi Siamsa Sessions

    Ultimately you will need to request this by contacting accounts on 1800690000 however I have been informed that the contract must be complete before an upgrade can be arranged.

    I'm sorry I can't do more

    Thanks
    AL

    Ok, thanks for info. Been trying to call into a shop for weeks but couldn't seem to get around to it.
    No problem Siamsa Sessions - I can fully relate to that :)

    AL


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    #2193
    crasy dash
    Registered Users Posts: 1,598 ✭✭✭crasy dash


    Hi there

    I am a current emobile customer wishing to give my 30days notice to cancel my contract.

    Have been on hold for twenty minutes waiting to speak to someone in the cancellation team.


    As well as the phonecall i wish to send a registered letter to confirm my 30 days notice.
    Can you please just inform me as to which department to send my cancellation letter to

    Thanks
    Gearoid


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    #2194
    eircom: Alan
    Closed Accounts Posts: 6,831 ✭✭✭eircom: Alan


    crasy dash wrote: »
    Hi there

    I am a current emobile customer wishing to give my 30days notice to cancel my contract.

    Have been on hold for twenty minutes waiting to speak to someone in the cancellation team.


    As well as the phonecall i wish to send a registered letter to confirm my 30 days notice.
    Can you please just inform me as to which department to send my cancellation letter to

    Thanks
    Gearoid
    Hi there crasy dash

    Unfortunately you will have to speak to the Retention Team personally so they can go through the cancellation process, last bill & charges.

    They will then provide an email address to send your cancellation confirmation to.

    -Al


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    #2195
    Kazbah
    Registered Users Posts: 764 ✭✭✭Kazbah


    Hi,

    I am moving from eMobile. I have been a billpay customer on paperless billing. How would I find out my account number? I can't see it when I log on to eMobile online?

    Thanks


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    #2196
    Gon10
    Registered Users Posts: 49 ✭Gon10


    Hi is there a problem with the network at the moment cannot make or receive calls


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    #2197
    Tenger
    Moderators, Motoring & Transport Moderators Posts: 9,743 Mod ✭✭✭✭Tenger


    Good evening,
    I've just used the live chat option in Support from the emobile.ie.

    I have issue's with my phone which I was upgraded to on 22 July. It has been an issue since early August, but I discounted it at first as I thought I was still getting used to the options. About a week ago I got feed up and decided to go into a store tomorrow. (first day off with no kids)
    I decided to try emobile.ie to look at my options.
    I explained the 2 (seperate) problems to Livechat and was told that I would have to go into the store to check their policy. Apparently the person on chat was unable to advise me on store policy. 
    How can the stores have a policy on repair/replacement that the emobile live chat cannot explain? 

    XXXX: The stores would have the one policy, we wouldn't deal with it here so I can't comment what they can do.


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    #2198
    cork2013
    Registered Users Posts: 36 ✭cork2013


    Hi,
    Just wondering if and when the 6s will be available on EMobile? Thanks


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    #2199
    ellen mcdonagh
    Registered Users Posts: 1 ✭ellen mcdonagh


    I am an eir customer and I ordered 2 mobile phones around 3 weeks ago and still no show can you sort this for me thanks


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    #2200
    eir: Alan
    Closed Accounts Posts: 1,305 ✭✭✭eir: Alan


    ellen mcdonagh wrote: »
    I am an eir customer and I ordered 2 mobile phones around 3 weeks ago and still no show can you sort this for me thanks
    Hi ellen mcdonagh

    I'm sorry, the best advice we can offer is to contact eir accounts on free phone 1901 or 1800690000

    Thanks
    AL


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