* Ryanair * Ryanair * Ryanair *

Credit Checker Moose · 05-08-2019 4:13pm

UK licence?

Trick of the Tail · 05-08-2019 4:14pm

Credit Checker Moose wrote: »

UK licence?

Yes.

I know now that it needs to be verified, but my point is that they didn't tell me when I booked it.

killbillvol2 · 05-08-2019 5:39pm

Trick of the Tail wrote: »

Yes.

I know now that it needs to be verified, but my point is that they didn't tell me when I booked it.

I know it's a pain but whenever you book car hire you simply have to wade through the conditions. There are so many sharp practices you need to double check. But having a UK licence verified is pretty standard and you shouldn't have missed it.

satguy · 05-08-2019 5:45pm

I have always found it easier and safer to book direct with car hire firm..

Ryanair is okay for flights, but they are not really a nice gang to deal with, so maybe it's best to book cars and hotels elsewhere.

Rock Steady Edy · 05-08-2019 7:29pm

Trick of the Tail wrote: »

When I went to collect the car from the provider at Birmingham Airport they told me I needed to have my licence verified, but it couldn't be done as it was after 2pm on a Saturday, and that I should have done this online first.

Never heard of having to have your licence verified before in advance. I hired a car from Manchester airport last April. I have an Irish licence (used to have a UK one). I just presented my licence and got the car. Is this validation just done for UK licences? Sounds like a bit of a pain. If it is a standard procedure for UK licences, I think it reasonable that they should have alerted you. I'd hunt on line for similar experiences.

thebiglad · 05-08-2019 9:14pm

I believe it is for UK licences as their points used to be shown on the licence itself (when paper). With change over to the same type of licence we now have, they must obtain a code (I think) from the DVLA which is presented to interested parties to confirm if and how many driving points they have.

https://www.gov.uk/view-driving-licence

It is unique to UK and most of their licence holders (especially those who live there still - which is legally a requirement to hold a UK licence) would be aware of it.

Sure it would be in the T&Cs of the hire agreement too.

redcup342 · 05-08-2019 9:28pm

Rock Steady Edy wrote: »

Never heard of having to have your licence verified before in advance. I hired a car from Manchester airport last April. I have an Irish licence (used to have a UK one). I just presented my licence and got the car. Is this validation just done for UK licences? Sounds like a bit of a pain. If it is a standard procedure for UK licences, I think it reasonable that they should have alerted you. I'd hunt on line for similar experiences.

Yep 100% Normal, it's even normal now in Sixt Germany as well (for UK Licenses)

BarryM · 06-08-2019 8:19am

satguy wrote: »

I have always found it easier and safer to book direct with car hire firm..

Ryanair is okay for flights, but they are not really a nice gang to deal with, so maybe it's best to book cars and hotels elsewhere.

I have found, at BHM for example, NEVER to book car hire except with companies with a desk IN the airport, Avis, Hertz, etc.

I once booked with a crowd who were not at the 'normal' place at arrivals, they were down the stairs and outside.... Chancers, took 20 minutes to get a car delivered, tried to sting me for damage on return, etc.

The competition is such that the 'big boys' are the same price or cheaper than the others.

Trick of the Tail · 06-08-2019 9:12am

Well I know now that the UK licence has to be verified, but my point is that they didn't tell me when I booked.

And as I paid Ryan Air, my contract was with them, not with their provider, so they are responsible for it - I think. Thats the main crux of my point. Who did I have the contract with, so who was responsible for telling me the conditions?

I have learned, I will never book car hire again with a non-direct system, and only with the larger companies. The particular crown that RA are now using are cheapo; The office was away from the terminal, dirty and shabby with staff smoking in their office.

Strange, as RA used too quote Hertz as their partners.

irelandrover · 06-08-2019 9:19am

Trick of the Tail wrote: »

Well I know now that the UK licence has to be verified, but my point is that they didn't tell me when I booked.

And as I paid Ryan Air, my contract was with them, not with their provider, so they are responsible for it - I think. Thats the main crux of my point. Who did I have the contract with, so who was responsible for telling me the conditions?

I have learned, I will never book car hire again with a non-direct system, and only with the larger companies. The particular crown that RA are now using are cheapo; The office was away from the terminal, dirty and shabby with staff smoking in their office.

Strange, as RA used too quote Hertz as their partners.

Ryanair don't use just one car hire company. They are basically a broker and offer you a selection of prices/ companies and you choose who you hire from.

When I go to the important information on the drivers license requirements on their website i see the following.

"UK driving licence holders must present their photocard when hiring a vehicle within the UK or the Republic of Ireland. Customers must go to https://www.gov.uk/view-driving-licence to create a one-time passcode. This passcode is valid for 21 days and must be presented when picking up your rental vehicle."

deezell · 06-08-2019 9:19am

If the price is too good to be true, then it's not true. I got a cheap one day quote for Manchester via RA partners, but they required 1600 pre authorisation on my credit card for possible excess. We all know whats going to happen next on return.

Trick of the Tail · 06-08-2019 9:20am

Thats not what happened with me. I booked the car hire, paid RA, got a receipt from RA and an email with a link telling me where to go to pick it up.

Rock Steady Edy · 06-08-2019 9:21pm

BarryM wrote: »

I have found, at BHM for example, NEVER to book car hire except with companies with a desk IN the airport, Avis, Hertz, etc.

I once booked with a crowd who were not at the 'normal' place at arrivals, they were down the stairs and outside.... Chancers, took 20 minutes to get a car delivered, tried to sting me for damage on return, etc.

The competition is such that the 'big boys' are the same price or cheaper than the others.

About 3 years ago we booked a car with exactly who you are talking about in BHX. €50 for a Fiat 500XL for 4 days - I assumed it was a very good sale. Between booking the car and picking it up I read some reviews about the company - any tiny little mark would be charged hundreds for and they'd do it again and again with subsequent customers.

As we went to pick up the car, the person ahead of us was being surcharged for a mark. I was getting nervous, and my wife was asking why we hadn't just booked a normal hire car company.

As I passed them the rental agreement, I asked them if I was likely to be charged and they probably said only if it was returned damaged.

I insisted on the guy coming out with me and marking down every tiny mark before I took the car.

They didn't try it on with me when I returned it, but I have never used them again. Last time I used Alamo and they said they don't charge for any scratch that's smaller than roughly the size of a (UK) 2p piece. Still worth checking the car over before you take it, but what a difference, and great peace of mind for an extra few €.

joeysoap · 07-08-2019 12:52am

Slightly off topic but there’s a company at Faro that just mark. ‘Scratches’ on the form if you ask them before taking it. Only charge if you ‘break the paint’ (quoting them)

I’d never book through RY.

03-11-2019 12:06pm

SURPRISED that I'm the first poster to post this today.

FR treating passengers like children just the other day

https://www.rte.ie/news/connacht/2019/1102/1088264-ryanair/

This kind of Public Relations might be fine for a Toy Store to its own target audience but come on, don't be as hard nosed as that just because you can be.

I've never flown RYANAIR and never will. What happened to their "business class" anyway??? anyways, I've unfollowed this thread.

billie1b · 03-11-2019 12:20pm

[Deleted User] wrote: »

SURPRISED that I'm the first poster to post this today.

FR treating passengers like children just the other day

https://www.rte.ie/news/connacht/2019/1102/1088264-ryanair/

This kind of Public Relations might be fine for a Toy Store to its own target audience but come on, don't be as hard nosed as that just because you can be.

I don’t see the problem, they tried hard to accommodate the pax, the flight was delayed whilst waiting on the fog to lift (as in the weather report) but it never lifted, the people were then bused to Katowice airport to be put on a flight there but the weather came down in Katowice too and was cancelled, so they were brought back to Krakow as the weather was again supposed to lift but it didn’t and then the flight was cancelled and the pax put into hotels for the night whilst being re-accommodated onto other flights. You can’t stop the weather

killbillvol2 · 03-11-2019 6:49pm

[Deleted User] wrote: »

SURPRISED that I'm the first poster to post this today.

FR treating passengers like children just the other day

https://www.rte.ie/news/connacht/2019/1102/1088264-ryanair/

This kind of Public Relations might be fine for a Toy Store to its own target audience but come on, don't be as hard nosed as that just because you can be.

Nobody posted it because it's a non story.

seagull · 07-11-2019 2:48pm

We were flying back from Copenhagen on Sunday. Flight was supposed to leave at 21:20. Finally left at about 23:45. I got a text after 22:00 for a 25DKK snack coupon. Great. Only three issues with that. Firstly, that won't even buy a coffee. Secondly, all the places that take it were at least a 10 minute walk away back in the main building. Thirdly, you have to go through passport control leaving Denmark flying to Ireland, a number of passengers had already gone through, and once you're through, that's it. I'd be very surprised if any of those vouchers were used. A brilliant way of complying with the technicalities of the law.

PM me nudes · 08-11-2019 7:41pm

seagull wrote: »

We were flying back from Copenhagen on Sunday. Flight was supposed to leave at 21:20. Finally left at about 23:45. I got a text after 22:00 for a 25DKK snack coupon. Great. Only three issues with that. Firstly, that won't even buy a coffee. Secondly, all the places that take it were at least a 10 minute walk away back in the main building. Thirdly, you have to go through passport control leaving Denmark flying to Ireland, a number of passengers had already gone through, and once you're through, that's it. I'd be very surprised if any of those vouchers were used. A brilliant way of complying with the technicalities of the law.

Delay is Ryanair's fault, the layout of an airport is not Ryanair's fault.

seagull · 14-11-2019 2:23pm

PM me nudes wrote: »

Delay is Ryanair's fault, the layout of an airport is not Ryanair's fault.

Perhaps not, but they should be aware that they are taking the piss by giving an inadequate voucher that people can't/won't use. They should have had someone on the other side of passport control sorting out the people there.

joeysoap · 15-11-2019 2:25am

Ryanair don’t care. Full stop.

They sold us transfers from the airport to central Rome a few years ago. When we arrived in Rome there was some dispute between the bus operator and the authorities. Not Ryanair’s fault or problem. They area point to point airline. I wouldn’t buy an hotel room, hire a car, book a transfer of them since. Simples.

I see your point of view but your dealing with people who simply don’t care.

Wheety · 20-11-2019 6:14pm

See a Spanish court has ruled their cabin baggage fees illegal?

https://www.rte.ie/news/business/2019/1120/1094121-ryanair-hand-luggage-fee/

I also like this

The court ordered Ryanair to refund her the €20 plus interest, but rejected her demand for compensation of a further €10 for the suffering she experienced, according to court documents.

...

She rejected the demand for compensation, however, saying that while doubtless "the passenger suffered rage and powerlessness in having to pay the extra unforeseen cost at the time of boarding" the discomfort did not reach a level that would justify compensation.

If only a few of our own judges had that attitude towards compensation.

RoYoBo · 20-11-2019 9:24pm

Wheety wrote: »

See a Spanish court has ruled their cabin baggage fees illegal?

https://www.rte.ie/news/business/2019/1120/1094121-ryanair-hand-luggage-fee/

Will this mean that Ryanair can no longer charge extra for cabin baggage flying out of Spain? Or are there more hoops that need to be jumped through before then? It will be interesting to see how this pans out. Probably just higher ticket prices from Spanish airports ...

Masala · 20-11-2019 10:44pm

RoYoBo wrote: »

Will this mean that Ryanair can no longer charge extra for cabin baggage flying out of Spain? Or are there more hoops that need to be jumped through before then? It will be interesting to see how this pans out. Probably just higher ticket prices from Spanish airports ...

Ya... Mick coukd get the hump at the Spanish and decide to charge EVERYONE a new Spanish Tax to recoup his lost baggage revenue. !!

Anyone remember the 'wheelchair charge' many years ago when €2-50 went on every fare to pay for carrying wheelchairs free of charged when he got pulled for charging poor wheelchair users extra for bringing a wheelchair on the flight... the cheek of them !!!

ohnonotgmail · 21-11-2019 10:59am

RoYoBo wrote: »

Will this mean that Ryanair can no longer charge extra for cabin baggage flying out of Spain? Or are there more hoops that need to be jumped through before then? It will be interesting to see how this pans out. Probably just higher ticket prices from Spanish airports ...

Mick will just up the base price for flights out of spain so everybody pays.

joeysoap · 21-11-2019 1:30pm

And you definitely want to be in the first 50 on board to get overhead locker space. expect priority to go up substantially in price. Or first bag reduced to 8 kg and pay for 2nd bag,
They’ll appeal it anyway. Added: I sew the Spanish court saiid it can’t be appealed. Odd.

redcup342 · 22-11-2019 11:52am

RoYoBo wrote: »

Will this mean that Ryanair can no longer charge extra for cabin baggage flying out of Spain? Or are there more hoops that need to be jumped through before then? It will be interesting to see how this pans out. Probably just higher ticket prices from Spanish airports ...

It just means Ryanair will now charge everyone for everyone to bring luggage on board.

It's pretty stupid actually, Ryanairs motivation is to speed up boarding and have faster turnaround, they aren't interested in charging for bags, it's just a way of controlling how much carry on sh*t people bring.

Locker10a · 22-11-2019 1:05pm

redcup342 wrote: »

It just means Ryanair will now charge everyone for everyone to bring luggage on board.

It's pretty stupid actually, Ryanairs motivation is to speed up boarding and have faster turnaround, they aren't interested in charging for bags, it's just a way of controlling how much carry on sh*t people bring.

That’s definitely not true, they can now sell and headline fare and basically the majority of passengers now have to add on some form of extra unless they are traveling with a laptop bag.
They have you over a barrel and you’re paying extra either for priority or a check in bag.

antix80 · 22-11-2019 1:28pm

Ryanair could fix it by changing the boarding order to favour priority boarding.
1. Priority with trolley case
2. Non priority with small luggage
3. Non priority with trolley case. if there's no space in the overhead bins the passenger could pay to check a bag .. Or reschedule their flight to the next available flight after paying fare difference.
Check mate.

Another option, clearly mark overhead cabin spaces and assign them to seats. So a seat with storage is more expensive than a seat without. People who don't pay for seat selection can only board with trolleys if there's free space, or risk paying a checked bag fee at the gate.

redcup342 · 22-11-2019 4:13pm

Locker10a wrote: »

That’s definitely not true, they can now sell and headline fare and basically the majority of passengers now have to add on some form of extra unless they are traveling with a laptop bag.
They have you over a barrel and you’re paying extra either for priority or a check in bag.

Rucksack is absolutely fine and it's plenty of clothes for a weekend.

I think it's great, I travel light anyways so don't bring a carry on rolling back and ryanair gives me the option not to have to pay to bring a carry on bag.

joeysoap · 22-11-2019 10:40pm

Ryanair are great for relatively low fares. But you do mental calculations when you book a week or more with them. Do I need a bag? Will priority and two bags on board do? Do I want a middle seat ( I know about checking in late) do I want (guaranteed) to seat beside my partner?
After you do all the sums if the time is right, price is right, than yeah they are ok.
Personally I give AL a €20 head start and work from there. Everyone is different.

Locker10a · 23-11-2019 3:01am

redcup342 wrote: »

Rucksack is absolutely fine and it's plenty of clothes for a weekend.

I think it's great, I travel light anyways so don't bring a carry on rolling back and ryanair gives me the option not to have to pay to bring a carry on bag.

Rucksack as in school bag size that fits under the seat in front of you? Yeah that’s grand for a weekend but for longer it’s not and depends on the person. But the point is you can bring that in any airline anyway! And additional reasonable khans luggage. Yes all bags won’t fit in the cabin but there’s no charge if your hand luggage goes in the hold. I think it’s fair to say Ryanair no longer offer a “reasonable” free personal luggage allowance irregardless of where that ends up, on board or in the hold.

joeysoap · 23-11-2019 1:03pm

Locker10a wrote: »

Rucksack as in school bag size that fits under the seat in front of you? Yeah that’s grand for a weekend but for longer it’s not and depends on the person. But the point is you can bring that in any airline anyway! And additional reasonable khans luggage. Yes all bags won’t fit in the cabin but there’s no charge if your hand luggage goes in the hold. I think it’s fair to say Ryanair no longer offer a “reasonable” free personal luggage allowance irregardless of where that ends up, on board or in the hold.

I didn’t think that it was free at the gate anymore. Think that was the problem with the Spanish case? AL charge €5 to check in your cabin bag at Dublin airport.

Free at European airports. Great service as it means you can take liquids in your cabin size bag, and check it in (desk 32) for €5,

Ry baggage policy now

https://www.ryanair.com/gb/en/useful-info/baggage/bag-policy

And ( from above)
Non-priority customers who have not added a bag to their booking can still purchase a 10kg Check-In Bag at the airport bag drop desk or at the boarding gate for €/£25.

turniton · 17-01-2020 4:11pm

I have seen today news on paper "Ryanair currently has nine bases at 26 airports in Spain and employs around 3,000 people which does not include the bases at Tenerife, Gran Canaria and Lanzarote which were shut down on January 8 because of the problems with the 737 MAX"

What do they mean by bases? ground staff based on the Canary? I should go on Holiday to Lanzarote and flights are still available in March and April 2020

SOrry, it could be a silly question but i have to ask

billie1b · 17-01-2020 4:23pm

turniton wrote: »

I have seen today news on paper "Ryanair currently has nine bases at 26 airports in Spain and employs around 3,000 people which does not include the bases at Tenerife, Gran Canaria and Lanzarote which were shut down on January 8 because of the problems with the 737 MAX"

What do they mean by bases? ground staff based on the Canary? I should go on Holiday to Lanzarote and flights are still available in March and April 2020

SOrry, it could be a silly question but i have to ask

It means the flights that originate from a based airport have Ryanair flight and cabin crew based (living) there, a flight that goes to that airport but doesn’t originate there will have a crew on it that are based in a different airport

So for example, if you have a Dublin - Malaga - Dublin flight thats a Dublin based aircraft and crew,
if its Malaga - Dublin - Malaga thats a Malaga based aircraft and crew

spodoinkle · 28-01-2020 1:00pm

Booked a flight to Edinburgh in Nov, checked in on my laptop last Wednesday flying Saturday. Arrived at airport Saturday morning went to app to get boarding passes, it said I hadnt checked in. It was now less than 2 hours so app check-inn closed. Went to desk, was told no you didnt check in, had to pay 55€ (each for 3) to check-in.

Is this a thing, has anyone experienced system issues on checking in but not being checked in before?

Do I have any recourse for a refund in this situation or is it just tough and move on?

I didn't receive a confirmation check-in email, when I checked in originally.

Johnny Sausage · 28-01-2020 1:11pm

did you pay for the seat when checking in on the wednesday?

usually wont complete check in until 48 hours i think it is before flight time unless you choose to pay for a seat

machaseh · 28-01-2020 1:20pm

You probably did it too fast and missed the message that says that check in is only available 48 hours before you flight if you opt for random seat allocation.

I had a similar issue when I flew back from Marrakech; I was in fact checked in, but I missed the message stating 'online check in and mobile boarding passes are not available from this airport, please print out your boarding pass. Woopsie. I sweet talked the check in agent in writing me a MANUALLY WRITTEN (with pen !) boarding pass, though, and thus avoided the 55 euros check in fee. Whoo.

I am pretty sure that this would never work in a western european country like Ireland, though. In third world countries you can have a bit more flexibility in this regard.

28-01-2020 1:30pm

You're not checked in until you have your boarding pass. Can't see you getting anything tbh

spodoinkle · 28-01-2020 1:45pm

Johnny Sausage wrote: »

did you pay for the seat when checking in on the wednesday?

usually wont complete check in until 48 hours i think it is before flight time unless you choose to pay for a seat

Seats, bags and all was selected and paid for in November.

spodoinkle · 28-01-2020 1:47pm

28064212 wrote: »

You're not checked in until you have your boarding pass. Can't see you getting anything tbh

Do you have to click view boarding passes though? I got to the final screen where it says view boarding passes but I didnt click on the link as I had no need to view them as was planning on using the app and not print, is that were I have went wrong?

GG66 · 28-01-2020 1:50pm

I expect regardless of your experience you will be told "Ryanair are a no refund airline".

Speaking from a different experience of "technical issues"

But worth making a formal complaint on their website juat to get it off your chest.

machaseh · 28-01-2020 1:58pm

GG66 wrote: »

I expect regardless of your experience you will be told "Ryanair are a no refund airline".

Speaking from a different experience of "technical issues"

But worth making a formal complaint on their website juat to get it off your chest.

Ryanair has a policy of not responding to individual complaints and claims.

What are their customers going to do, sue the entire airline? That would often cost much more money than the claim is worth.

The best thing you can do is send one of those no cure no pay small claims companies (which specialize in suing ryanair) to them, they will eat 30 % of the fee but at least you'll get some of the money.

This is ryanair's business model.

L1011 · 30-01-2020 11:36am

Merged to Ryanair megathread

Caranica · 30-01-2020 10:15pm

I'm part of a very small group who can claim to have had a zero hassle refund experience with Ryanair. It was even a refund I shouldn't have been entitled to (got email at 2 hour delay to say I could reschedule or cancel for a refund), flight left 2 hours 58 minutes late so just before I would actually have been entitled to a refund. Got on to live chat, sent them a screenshot of email and money was refunded to my PayPal without any hassle. I hadn't even gone to the airport as the weather was so bad.

I think I was extremely lucky to get someone so helpful, it's certainly worth a try

joeysoap · 08-02-2020 2:03pm

Quick question. When you book priority and 2 bags, can you check in you cabin bag at Dublin airport.?
I know AL let you do this for €5. Just wondering do RY allow this too?

Credit Checker Moose · 08-02-2020 2:05pm

No they do not.

You will have to pony up for that.

joeysoap · 08-02-2020 2:56pm

Credit Checker Moose wrote: »

No they do not.

You will have to pony up for that.

Bag already paid for, how much to leave it at gate?

Credit Checker Moose · 08-02-2020 2:58pm

£/€25 to check at the gate.

Kat1170 · 08-02-2020 3:59pm

joeysoap wrote:

Bag already paid for, how much to leave it at gate?

Always cheaper to choose this at the time of booking than afterwards. Normally â‚¬12-15 for a checked in 10kg bag at time of booking depending on destination.

* Ryanair * Ryanair * Ryanair *

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