Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

* Ryanair * Ryanair * Ryanair *

1118119120121122124»

Comments

  • Registered Users, Registered Users 2 Posts: 48 Rolling Stone


    Thanks for the reply Rock Steady Edy. Yes, in hindsight waiting might have been the prudent thing to do but I just didn't want to run the risk of the flight to Shannon becoming fully booked. The price for that flight had already started to increase, fuelling my concerns which were already heightened by the fact that (a) I was unable to contact Ryanair, and (b) their online facility to change the booking didn't work.

    Yes, you are right that I now have to deal with an added stress, which is dealing with Ryanair. They are totally unaccommodating and it is simply impossible to get anywhere with them. I will only get a refund for the cost of the cancelled booking, which I understand. However, their means of applying for compensation are so inflexible. I only want to be compensated the difference between the cancelled flight and new flight but there is no platform whatsoever to make such a claim. As soon as I enter the cancelled flight number via their online claim form, a text box stating that the cancelled flight is not covered by EU261 appears, as it was cancelled more than 14 days before departure. If I insert the new booking, I am told that this flight has not been cancelled.

    The 'Lets Chat' option is useless as the agents (if I can get hold of one) juts simply tell me to make a claim online … which I am unable to do. Despite several attempts to contact Ryanair on 01-6917177, I have never actually managed to speak to anyone.

    Does anybody know what is the most effective third party route to lodge a claim … The Irish Aviation Authority, The European Consumer Centre Ireland? Thanks.



  • Registered Users, Registered Users 2 Posts: 3,537 ✭✭✭Masala


    I watched an episode of thet Conor Pope new series on RTE calles THe Complaints Bureau and a they had a case of an Aer Lingus complaint of a cancelled flight etc. Of course - the programme won the case and AL compensated etc…

    Who knows - he might be interested in talking to you…

    https://www.leitrimobserver.ie/news/home/1330519/rte-invites-people-with-consumer-issues-to-take-part-in-new-show.html

    https://www.ccpc.ie/consumers/2024/03/06/the-complaints-bureau/





  • Just want to make a positive statement re Ryanair and disabled assistance. The other evening took a flight home from Kraków and had booked the assistance which is easy enough to do on the app. Got a lift up into the aircraft, and was first to board ahead of everyone else. Brought ahead at check-in and fast tracked through security. Excellent experience in Poland. It’s fine Dublin end too but going out was one of last to board, but all worked out fine.



  • Registered Users, Registered Users 2 Posts: 2,850 ✭✭✭mightyreds


    Anyone have an idea of next steps to take, Ryanair cancelled a flight in December 2022 went through their claims process for expenses and got refused, so took it to the aviation ADR and they ruled in my favour plus compensation in early November 23. The deadline for payment has past about 2 months now and the ADR are chasing them, how long should I wait on this and is next steps just to wait it out? will it be resolved at all



  • Registered Users, Registered Users 2 Posts: 404 ✭✭Rock Steady Edy


    No problem, Rolling Stone.

    They give you 2 choices, a refund or a transfer, so you have to go with one of those. They don't give you the option of fixing it yourself and refunding the difference - if they did you'd have no incentive to keep the additional costs down, knowing they'd be refunded. If they switch you to a new flight, they just charge a higher price to anyone who still wants to book it.

    As you've found out, they can do this right the way to 14 days before travel, so I always try to have possible alternative routes I could utilise if that happens. Going to an island where there's only one airport is more limiting than being able to travel by train or bus to an alternative airport.

    If technology fails, eg rebooking or getting though to them, keep a note of dates and times you try, and keep screenshots - it all adds to your case if you weren't to get your first choice of flight back.

    If you accept Shannon as your new destination, you would be unlikely to have got compensated for onward travel to Cork, might be better to get re-routed via a 3-4 hour stopover but end up in Cork. In future, investigate and find a couple of acceptable options before you speak to them.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 4,043 ✭✭✭Theboinkmaster


    I’ve used the small claims court successfully a few times against Ryanair - just add admin fee to claim and you’ll have cash within a few weeks



  • Registered Users, Registered Users 2 Posts: 2,850 ✭✭✭mightyreds


    Cheers was thinking of doing that, would I have to wait till ADR have exhausted their case or just go ahead with it?



  • Registered Users, Registered Users 2 Posts: 852 ✭✭✭what the hell!


    Just had the same issue with a diverted flight and expenses to get home. Ryanair wouldn't refund me the money that I had spent to get back to Cork from Shannon even though I had my receipt for the taxi. Went to the ADR and they ruled in my favour and said Ryanair have to refund me. Ryanair have refused and said that because the flight didn't originate or depart UK airport, the decision isn't legally binding? I'm looking at small claims now too.



  • Registered Users, Registered Users 2 Posts: 4,043 ✭✭✭Theboinkmaster




  • Registered Users, Registered Users 2 Posts: 1,234 ✭✭✭fitzparker


    I booked a flight, then added my child to it a few weeks later.

    To do this (As per Ryanair's rules) I needed to book as an adult then contact them to change to a teen - which they did, so it is all sorted now.

    My query is:
    if booking an adult and child together (for a UK flight) you get a UK ADP discount… flights were still the same price at time of booking child, I did a test and there was a €15 discount if I had booked an adult and a child.

    Anyone know if this can be claimed retrospectively?

    Screenshot below



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 1,763 ✭✭✭ShatterProof


    Ryanair are normally good for these kind of refunds with an administrative charge of about the same value of the refund.



  • Registered Users, Registered Users 2 Posts: 546 ✭✭✭CiboC


    Flying with Ryanair to France and one of my companions is travelling on a non-EU passport with a visa.

    So we can't use the online pass apparently, how long does the visa check in the airport take?

    Early morning flight if that's any help!



  • Registered Users, Registered Users 2 Posts: 29,085 ✭✭✭✭zell12


    When did this bag searching start?

    Passengers on Ryanair flights to Ibiza have their bags searched and all bottles of liquid removed, in a bid to cut down on drunken disruption on board. “On flights to Ibiza, we now search everyone’s bag as they get on board the aircraft. We remove bottles of water, which tend to be full of vodka,”

    “We have cases of our crews being assaulted. There was one nutjob [passenger] coming in to Stansted last weekend and he tried to open the over-wing exit; he was, full of drink. Our crew should not have to deal with that kind of misbehaviour on board, and they do have to deal with it in an increasing number of cases. It does have to be tackled.”



  • Registered Users, Registered Users 2 Posts: 30,709 ✭✭✭✭HeidiHeidi


    They weren't doing it last time I flew there (Easter), but in fairness it's usually a drunken shitshow on the way over (and the whole cabin comatose on the way back!) - I'm surprised their patience lasted this long.



  • Registered Users, Registered Users 2 Posts: 82 ✭✭A350-900


    Ryanair have changed my flights by 1 hour later. They only give the option to accept or rebook a day either side. I was thinking there should be an option to cancel and get a refund. Does anyone know?



  • Registered Users, Registered Users 2 Posts: 1,763 ✭✭✭ShatterProof


    you will if they move it by more than 5 hours.



  • Registered Users, Registered Users 2 Posts: 82 ✭✭A350-900


    What will happen if I ignore their email and refuse to accept the change?



  • Registered Users, Registered Users 2 Posts: 7,127 ✭✭✭Allinall




  • Registered Users, Registered Users 2 Posts: 12,788 ✭✭✭✭bodhrandude


    My problem is using the Ryanair website, most of the booking online works grand, its just when I get to the credit card/debit card info. When adding country of residence to the debit card info I try to scroll to Ireland but as soon as I hit the scroll bar the box disappears, I can't manually type in or add country.

    Its probably down to me using a touchpad rather than a mouse as I presume you can use scroll wheel to get to the country of residence, but alas I don't have a mouse. I was wondering if anyone else has that same problem. I usually use Chrome to book the flight in, was wondering if I should use Firefox or Microsoft Edge to do the booking in.

    If you want to get into it, you got to get out of it. (Hawkwind 1982)



  • Registered Users, Registered Users 2 Posts: 82 ✭✭A350-900


    I don't need the flight any more. I was hoping to cut my loss and get at least a voucher.



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 404 ✭✭Rock Steady Edy


    Go to the Ryanair help centre and look up the section which says "Mr flight has been rescheduled, what are my options?" A refund is listed there. I'd say click on that.

    Even if the flight has only changed by an hour or so, it may render any potential connections useless, so it would be reasonable to allow a refund.



  • Registered Users, Registered Users 2 Posts: 82 ✭✭A350-900


    No dice. No option to refund. Just reschedule or accept the changes.

    Someone said it has to move 5 hours before they will refund. Is this 5 hours law or just Ryanair policy?



  • Registered Users, Registered Users 2 Posts: 404 ✭✭Rock Steady Edy


    I'm sure years ago I had an option to refund on a Ryanair flight that had changed by under an hour.

    Try contacting them through Chat?



  • Registered Users, Registered Users 2 Posts: 82 ✭✭A350-900


    No luck there either. Change flight or accept the change options given.

    Might have to cut my losses with this one.



  • Registered Users, Registered Users 2 Posts: 15,057 ✭✭✭✭callaway92


    That actually sounds like such BS. How it holds up legally I don’t know. Whether it’s a bus/train etc you’d nearly always get your money back surely?



  • Registered Users, Registered Users 2 Posts: 404 ✭✭Rock Steady Edy


    If you really can't get a refund, can you change the flight or reschedule to a time when you might reuse it? Alternatively, you could reschedule to a date so far into the future there's a better chance that it might be rescheduled again with a change that triggers a refund…



  • Registered Users, Registered Users 2 Posts: 82 ✭✭A350-900


    That will cost me the €35 change fee and the difference in fare if any applies.



  • Registered Users, Registered Users 2 Posts: 1,763 ✭✭✭ShatterProof


    it’s buried in their terms and conditions. It’s what you agreed to unfortunately.
    What you can do is wait and see. Dont accept the change yet. It might move again this time pushing it over the 5 hours. If you accept the change now it’s from the new time but if you don’t accept it, it’s from the old time.

    I see you don’t want the flights now anyway so you have nothing to loose by not accepting.



  • Registered Users, Registered Users 2 Posts: 10,200 ✭✭✭✭Caranica


    Anyone else affected by this?

    Had flights booked out of Shannon to London so changed plans to fly from Dublin with AL. Couldn't get through to Ryanair all day yesterday and today they'll refund (eventually) our original flights but still significantly out of pocket. Can't see travel insurance covering a Ryanair balls up either 😭

    https://www.irishtimes.com/business/2024/11/15/ryanair-confusion-as-european-flights-cancelled-and-uncancelled-overnight/



  • Advertisement
  • Registered Users, Registered Users 2 Posts: 9 JSPD


    Hi all,

    just wondering am i entitled to a refund? On sunday 20th October i was to fly from manchester to knock with ryanair. The flight took off as normal but just as we were about to land at knock, the pilot pulled the nose up and informed us that due to the high winds he could not land safely at knock and was bringing us back to manchester. He said at that point that the flight was cancelled and we need to make alternative arrangements. A couple of hours later i got an email confirming the flight had been cancelled. By this stage I had booked an alternative flight for the following day from liverpool. However the link in the email for requesting a refund was not working as it was saying that the flight had operated.

    I have made contact with Ryanair on two seperate occasions about getting a refund for the cancelled flight and they have told me that as the cancellation was outside Ryanairs control, i am not entitled to compensation. I have explained I am not looking for compensation, just a refund of the 162 euro I paid for that cancelled flight. Surely i am entitled to my 162 euro back?



  • Registered Users, Registered Users 2 Posts: 82 ✭✭A350-900


    If the flight was cancelled you are entitled to the cost of the flight back.



  • Registered Users, Registered Users 2 Posts: 404 ✭✭Rock Steady Edy


    They had a contract with you to get you from A to B which they did not fulfil. You're definitely entitled to a refund.

    I presume your correspondence has not yet been in writing. I think that's your next step.

    Post edited by Rock Steady Edy on


Advertisement