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There is an issue with role permissions that is being worked on at the moment.
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Where to spend excess Credit [Vodafone&Three on Android + iOS]
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I *finally* got this to work with 3. Firstly, don't even think about using Firefox to use Threes amazing new website, it just does not work and randomly spits out 400 errors. They seem to have borrowed the same idea from Virgin Media..
Use Chrome to register for the new My 3 account. Then go into the Playstore app on the phone and under: Hamburger menu -> Payment Methods choose More Payment Methods. Delete the Three payment method in here (It says something like "Account closed"). You might need to switch to your Credit card for subscriptions you have which are currently active. I just cancelled the subscriptions before doing this. If you don't do this your card will probably be charged for any overdue ones!
After deleting the Pay with 3 option I restarted the phone (although I imagine toggling airplane mode on and off should have same effect). Go back into Playstore -> Payment methods and there is an option to setup carrier billing with 3. Voila I can now pay again with 3 credit!
Btw Threes comical Live chat support yesterday got me absolutely no where. I don't think the chap understood me and just closed the chat after 5 minutes!! 0 -
I couldn't login and was getting the "...after 5 attempts your account will be locked..." message on login.three.ie.
I was using my phone number to login.
But then I tried logging into 3Community instead: https://community.three.ie/t5/notes/v1_1/privatenotespage
I got in there no problems. Once there I clicked "My3" at the top and was able to get into the main account Customer Dashboard.
Give that a shot.
I had re-registered last week, but could not seem to log in afterwards (kept saying my username or password was incorrect). An agent I spoke to today reset my password (even though it was fine), but that still didn't work. So I tried your link above, with her password and magically, it got me to reset my password and I could log in to the My3 dashboard!
However, I went to log in again a short while later and just kept getting the same endless loop about getting an email and validating it (which I did last week).
What a mess!I *finally* got this to work with 3. Firstly, don't even think about using Firefox to use Threes amazing new website, it just does not work and randomly spits out 400 errors. They seem to have borrowed the same idea from Virgin Media..
Use Chrome to register for the new My 3 account. Then go into the Playstore app on the phone and under: Hamburger menu -> Payment Methods choose More Payment Methods. Delete the Three payment method in here (It says something like "Account closed"). You might need to switch to your Credit card for subscriptions you have which are currently active. I just cancelled the subscriptions before doing this.
After deleting the Pay with 3 option I restarted the phone (although I imagine toggling airplane mode on and off should have same effect). Go back into Playstore -> Payment methods and there is an option to setup carrier billing with 3. Voila I can now pay again with 3 credit! Btw Threes comical Live chat support yesterday got me absolutely no where. I don't think the chap understood me and just closed the chat after 5 minutes!!
My 3 billing account has been marked as "closed" ever since 3 did their upgrade back on the 3rd. I was terrified about deleting my 3 billing option on the Play Store, in case it wouldn't let me add it in as an option again.
But I followed your instructions and it was there straight away (even before restarting my phone). I confirmed it there by spending some credit!
I still don't think I'll be able to log back into My3 any time soon, but I don't care as long as I can spend credit (and top up when I need to).
Thanks to all the folks who posted here over the past while. 3 are obviously in a bit of a mess at the moment.0 -
Full circle, Yoyo! Could one of ye please try and sign up for Stadia and see if carrier billing is an option?
You don't need to go through with the sale, just get the app on the play store and sign up to the trial to where it allows you to pick a payment type! You can back out after that, unless you want to try it free for 2 months
"3" disappeared from my billing options, but only for Stadia, and I've so many subs on it already, I don't want to delete unless I know it will actually work
Thanks a million!0 -
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Not an option for me.
I have Deezer + Shudder as carrier billing, so I know it works.Me either.
To double check I still have 3 billing I went to update my current Shudder payment method and 3 still showing in available payment methods.
Thank guys!
Yeah, it's really weird!
Only Stadia doesn't work, but they say they aren't the problem!
I gave google pay on DM and am going to check with them!
I thought 3 might be the issue, but not so sure!
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I *finally* got this to work with 3. Firstly, don't even think about using Firefox to use Threes amazing new website, it just does not work and randomly spits out 400 errors. They seem to have borrowed the same idea from Virgin Media..
Use Chrome to register for the new My 3 account. Then go into the Playstore app on the phone and under: Hamburger menu -> Payment Methods choose More Payment Methods. Delete the Three payment method in here (It says something like "Account closed"). You might need to switch to your Credit card for subscriptions you have which are currently active. I just cancelled the subscriptions before doing this.
After deleting the Pay with 3 option I restarted the phone (although I imagine toggling airplane mode on and off should have same effect). Go back into Playstore -> Payment methods and there is an option to setup carrier billing with 3. Voila I can now pay again with 3 credit! Btw Threes comical Live chat support yesterday got me absolutely no where. I don't think the chap understood me and just closed the chat after 5 minutes!!
Make sure you cancel any overdue subscriptions before deleting carrier billing, they charged my credit card straight away! :mad:0 -
Make sure you cancel any overdue subscriptions before deleting carrier billing, they charged my credit card straight away! :mad:
I have just made this clearer in my post!
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marcbrophy wrote: »Thank guys!
Yeah, it's really weird!
Only Stadia doesn't work, but they say they aren't the problem!
I gave google pay on DM and am going to check with them!
I thought 3 might be the issue, but not so sure!
Any update? Google Pay still haven't replied to my tweet.0 -
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