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XtraVision refuse to Sell to Xbox Ones without purchase of an additional game

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Comments

  • Registered Users, Registered Users 2 Posts: 3,975 ✭✭✭iMuse


    Haven't bought anything in there in years, <snip>. Is it any wonder more and more people are buying online when your treated like this?


  • Registered Users, Registered Users 2 Posts: 1,572 ✭✭✭TheGunns


    Had a bad experience with them a couple years back, tried with them again in September and everything went fine so I thought they might be on to something but this is crazy. Won't be back again, made me sign up for a card last time I wanted to trade a game in (not that it bothered me) so I guess they're not going to give up on this strategy of roping you in.


  • Moderators, Category Moderators, Computer Games Moderators Posts: 52,104 CMod ✭✭✭✭Retr0gamer


    Not sure about the legality of it but this practice was rife during the 360 and PS3 launch. I think there was a discussion back then and it was legal.


  • Registered Users, Registered Users 2 Posts: 1,213 ✭✭✭pm1977x


    Won't be buying anything in there ever again, even if they row back - awful way to treat people, maybe they're going bust again and just looking for a cash grab


  • Registered Users, Registered Users 2 Posts: 927 ✭✭✭Kev.


    I'll never buy a thing off them again..

    This issue doesn't affect me in any way but I find it sickening...


  • Registered Users, Registered Users 2 Posts: 5,063 ✭✭✭Greenmachine


    Glad I don't have a pre-order in. Maybe some people with pre-orders could picket a few store or do a sit-in, in front of the registers.


  • Registered Users, Registered Users 2 Posts: 29,930 ✭✭✭✭Zero-Cool


    Wow, f*cking disgusting behaviour. I was very close to preordering the ps4 with HMV, so glad I didn't now.


  • Registered Users, Registered Users 2 Posts: 721 ✭✭✭Pixelbastardo


    Waste of time store when it comes to anything gaming related, but this takes the cake. Theres no way in hell id leave the store without a console in a situation like this. Bring a cam and record your whole transaction. Threaten them with legal action.


  • Registered Users, Registered Users 2 Posts: 8,052 ✭✭✭Unearthly


    Manach wrote: »
    Not getting into the legal details, but a one-sided changing of the terms of the de-facto sales contract is suspect to say the least. From a business sense, if true then the damage to XV reputation outweights the short-term gain.

    Exactly. Think of it like this. Most people who have viewed this topic will most likely never use xv again. And then we will most likely tell friends and family whowill also never use XV again. Then you have social media spreading the word.

    Their rivals will be delighted


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  • Registered Users, Registered Users 2 Posts: 29,930 ✭✭✭✭Zero-Cool


    It'ss weird, Xtravision wentout of their way to compete with Gamestop in the last few months dragging GS into the mud int their ad campaigns. Yeah, people won't have a choice if they wangt a console before Christmas but you can be sure as $hit people won't forget this. I know most companies will be getting very very little profit from selling consoles so they are pushing games.


  • Registered Users, Registered Users 2 Posts: 11,212 ✭✭✭✭B.A._Baracus


    It's funny.
    People are selling xbox one consoles for €650 on adverts.ie and it's met with remarks that these people are greedy. Personally, i just see it as people trying to make a few quid. It's a buyers choice to pay over the odds.

    But here, we have a retail company ripping you off... that your 500 isnt good enough. Buy an extra game or, as said earlier, holding the console you may have paid in full for 'ransom'


  • Registered Users, Registered Users 2 Posts: 29,930 ✭✭✭✭Zero-Cool


    Yeah but when you preordered a solo console (no game bundle) you agreed on paying a price for that console. Being told buy a game or no console is ransom exactly. Adverts and ebay users aren't hiding anything, they just want more money that RRP cuz they know they can get it and people can decide that or not.


  • Registered Users Posts: 245 ✭✭notuslimited


    Got a refund today from XV for a pre-order as I managed to get one from HMV. XV could not process a refund back onto the credit card I paid with. They gave me €500 cash. Staff were pleasant to deal with.


  • Registered Users, Registered Users 2 Posts: 22,929 ✭✭✭✭ShadowHearth


    Got a refund today from XV for a pre-order as I managed to get one from HMV. XV could not process a refund back onto the credit card I paid with. They gave me €500 cash. Staff were pleasant to deal with.

    Staff is just the messenger and they will get a lot of abuse. It's not like it was their idea in the first place, it all came in from upper management, but hey, who will take all the heat? Staff.

    Still though, if I would in such position and forced to get a game I don't need, then I would put up a show myself.


  • Banned (with Prison Access) Posts: 2,833 ✭✭✭Vinz Mesrine


    As a staff member, I can tell you this is NOTHING to do with Microsoft. Absolutely 100% NOTHING.


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  • Registered Users, Registered Users 2 Posts: 8,435 ✭✭✭wandatowell


    It's funny.
    People are selling xbox one consoles for €650 on adverts.ie and it's met with remarks that these people are greedy.

    €900 asking price at the mo.

    http://www.adverts.ie/xbox/new-xbox-one-500gb-day-one-edition-console-with-forza-motorsport-5/4289056#comment_20978187


  • Registered Users Posts: 1,204 ✭✭✭elfy4eva


    Wow what a scummy thing to do. That's really gonna win future purchases. Shocking


  • Registered Users, Registered Users 2 Posts: 6,515 ✭✭✭tupac_healy


    As a staff member, I can tell you this is NOTHING to do with Microsoft. Absolutely 100% NOTHING.

    What kind of a day did you have today? Guessing there was a fair bit of abuse :eek:


  • Banned (with Prison Access) Posts: 2,833 ✭✭✭Vinz Mesrine


    What kind of a day did you have today? Guessing there was a fair bit of abuse :eek:

    Today was fine because we had no consoles for sale. I am not looking forward to next Friday though. Believe me, nothing will change their minds about this ridiculous rule.


  • Registered Users Posts: 770 ✭✭✭Dublindude69


    I don't really blame them TBH. Companies like Xtra Vision make next to nothing on console sales then make a profit on games and accessories. If I ran Xtra Vision and came onto boards.ie and saw people boasting about how they plan to buy the console at Xtra Vision then buy everything else online I'd be very unhappy, that's a profit loss.
    People only have themselves to blame on this one.


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  • Registered Users, Registered Users 2 Posts: 4,394 ✭✭✭Pac1Man




  • Registered Users Posts: 1,602 ✭✭✭jaffusmax


    I don't really blame them TBH. Companies like Xtra Vision make next to nothing on console sales then make a profit on games and accessories. If I ran Xtra Vision and came onto boards.ie and saw people boasting about how they plan to buy the console at Xtra Vision then buy everything else online I'd be very unhappy, that's a profit loss.
    People only have themselves to blame on this one.

    :confused::confused::confused:

    If companies like Xtravision cannot attract customers other than using underhanded tactics then they are not going to last very long.
    If they had of used their imagination they could have used more pro active tactics and promotions rather then blackmail! We are doing THEM a service by spending our money at their stores and WE deserve their respect!


  • Posts: 15,814 ✭✭✭✭ [Deleted User]


    I don't really blame them TBH. Companies like Xtra Vision make next to nothing on console sales then make a profit on games and accessories. If I ran Xtra Vision and came onto boards.ie and saw people boasting about how they plan to buy the console at Xtra Vision then buy everything else online I'd be very unhappy, that's a profit loss.
    People only have themselves to blame on this one.

    Absolute nonsense. Christ, it's ridiculous how fast people are to defend underhanded and disgusting policies by big businesses. Look if Xtravision offered a decent bundle or knocked 10 euro off a game then you'd find people buying a lot more from them. But to expect people who have paid off close to 600 euro for a console and a game to have to fork out an additional 70 euro before they get their goods is daylight robbery. I love to support local businesses but if I can get something online for half what my local Xtravision wants, well I'm always going to pick the online option.


  • Registered Users, Registered Users 2 Posts: 34,788 ✭✭✭✭krudler


    I don't really blame them TBH. Companies like Xtra Vision make next to nothing on console sales then make a profit on games and accessories. If I ran Xtra Vision and came onto boards.ie and saw people boasting about how they plan to buy the console at Xtra Vision then buy everything else online I'd be very unhappy, that's a profit loss.
    People only have themselves to blame on this one.

    It's not Xtravisions business where or how people buy a game after the fact. also Xtravision do tradeins, that's pure profit for them and none of the money sold on 2nd hand games goes to the game developer, they don't seem them whinging about profit there.

    It's te equivalent of renting you a dvd but refusing to give it to you until you spent a tenner more on sweets with it before you can leave the shop, it's utter nonsense.


  • Registered Users, Registered Users 2 Posts: 8,052 ✭✭✭Unearthly


    krudler wrote: »

    It's te equivalent of renting you a dvd but refusing to give it to you until you spent a tenner more on sweets with it before you can leave the shop, it's utter nonsense.

    but people buy sweets for cheaper elsewhere so they only have themselves to blame :rolleyes:


  • Registered Users Posts: 3,158 ✭✭✭Arawn


    Only xtra Vision can make gamestop look reasonable when it comes to prices and marketing!


  • Registered Users, Registered Users 2 Posts: 34,477 ✭✭✭✭Penn


    I don't really blame them TBH. Companies like Xtra Vision make next to nothing on console sales then make a profit on games and accessories. If I ran Xtra Vision and came onto boards.ie and saw people boasting about how they plan to buy the console at Xtra Vision then buy everything else online I'd be very unhappy, that's a profit loss.
    People only have themselves to blame on this one.

    As others have said, pure nonsense. What XV have done is implemented this idea to screw over customers, lied to them by saying it was Microsoft's orders, and whatever profit they make by doing this, they'll lose a lot more in the future as it'll put a lot of people off buying from them again. In days where their business is on the ropes anyway, they're now f*cking over customers.

    Regardless of if or where customers have said they're buying games elsewhere, that is no excuse to engage in this sort of behaviour. The damage this has and will do to XV... they only have themselves to blame.


  • Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    I don't really blame them TBH. Companies like Xtra Vision make next to nothing on console sales then make a profit on games and accessories. If I ran Xtra Vision and came onto boards.ie and saw people boasting about how they plan to buy the console at Xtra Vision then buy everything else online I'd be very unhappy, that's a profit loss.
    People only have themselves to blame on this one.

    You can't force someone to shop at your store. They're acting in completely bad faith. Fair enough if they said it at the very start that they will be only selling the consoles as part of a bundle. However, phoning people when they've already put up their hard earned cash and saying "hold on there... pay up or take your money back" is completely wrong.


  • Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    As a staff member, I can tell you this is NOTHING to do with Microsoft. Absolutely 100% NOTHING.

    It's coming from the suits in XV?

    Funny how they have refused to answer anyone on facebook. It's like the comments aren't there :rolleyes:


  • Registered Users, Registered Users 2 Posts: 34,477 ✭✭✭✭Penn


    It can't be coming from MS considering they haven't given the same order to any other company... anywhere. Not even in the UK or US, I don't remember hearing of any similar circumstances. And it definitely can't be coming from MS if staff have already been saying that the same thing will be happening next weekend when the PS4 is released. Microsoft and Sony both coming together to make only one chain in the world implement these measures... I fail to see how XV thought they could try and pass that off as the excuse. Shows the level of contempt head office have for gamers.


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  • Closed Accounts Posts: 5,139 ✭✭✭Red Crow


    gavmcg92 wrote: »
    It's coming from the suits in XV?

    Funny how they have refused to answer anyone on facebook. It's like the comments aren't there :rolleyes:

    What do you expect? Surely they know now that the whole thing is a PR disaster. They must think that gamers are stupid and that the demand for the console would allow them to make such a move. It's disgraceful and they're going to bury their heads in the sand over this. As usual it'll be blamed on some lesser manager and the real culprit will remain within the company.

    I feel sorry for the XV staff. What a mess this is. I imagine that they have burned a lot of bridges with gamers with this move. It's hard to believe that a struggling company would make such a stupid move to alienate themselves out of the market further.


  • Registered Users Posts: 337 ✭✭glorified g


    Removing information


  • Registered Users, Registered Users 2 Posts: 11,212 ✭✭✭✭B.A._Baracus



    €900 is taking the piss alright.

    But the seller will make money. Someone offered €650. Already a €150 profit if they accept and i'm sure as Christmas comes closer, providing its still hard to get a console in shops, someone would offer more.


  • Closed Accounts Posts: 1,990 ✭✭✭JustAddWater


    While I fully sympathise with the OP and think its a shady practice and certainly not upfront or honest, however, am I missing something here? GameStop did this to me in 2006 with the wii

    Smyths told me the other day that I MUST buy the knack bundle for PS4 next week at a €40 extra cost. No consoles only are being sold, even though it was only a console I put a deposit on. If I argue and take a stand, it's ME who loses as I've probably no chance of a PS4 for Christmas. Young children dont understand either. Pressure to get a console means retailers will chance it more and hope people will pony up

    So, it's not just XV and it's being done a long time!

    XV deserve to be called up on it yes, but the whole lot of them need to be called to account. Singling XV out and driving custom to other retailers is not going to stop the practice. NCA needs to protect us on this


  • Registered Users, Registered Users 2 Posts: 802 ✭✭✭KingJamsie


    Bought a Blu ray with a MASSIVE 9.99 sticker on it, they charged me 10.99€ and said I could return it if I came back when the manager was in, but no way I'd be getting the €1


  • Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    Red Crow wrote: »
    What do you expect? Surely they know now that the whole thing is a PR disaster. They must think that gamers are stupid and that the demand for the console would allow them to make such a move. It's disgraceful and they're going to bury their heads in the sand over this. As usual it'll be blamed on some lesser manager and the real culprit will remain within the company.

    I feel sorry for the XV staff. What a mess this is. I imagine that they have burned a lot of bridges with gamers with this move. It's hard to believe that a struggling company would make such a stupid move to alienate themselves out of the market further.

    Saying nothing is worse that telling people that you're not making any adjustments to the policy. There's nothing more infuriating than talking to someone who won't listen.


  • Registered Users, Registered Users 2 Posts: 5,317 ✭✭✭gavmcg92


    KingJamsie wrote: »
    Bought a Blu ray with a MASSIVE 9.99 sticker on it, they charged me 10.99€ and said I could return it if I came back when the manager was in, but no way I'd be getting the €1

    That's a bit of a different story. A price sticker is an invitation to purchase and isn't binding.


  • Registered Users, Registered Users 2 Posts: 29,930 ✭✭✭✭Zero-Cool


    Jaysus, really feel bad for anyone who went to get their console and couldnt afford an extra game (console is expensive enough and maybe already ordered a, game online) and was just refused. Surely putting a preorder for a console entitles you to just that. Hope someone sues the absolute balls off them.


  • Registered Users, Registered Users 2 Posts: 802 ✭✭✭KingJamsie


    gavmcg92 wrote: »
    That's a bit of a different story. A price sticker is an invitation to purchase and isn't binding.

    True but they are meant to acknowledge the change pre-purchase, they didn't. But personally believe it was done on purpose.


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  • Banned (with Prison Access) Posts: 2,833 ✭✭✭Vinz Mesrine


    I work there myself. I only found out about it today. Asked the manager whats the plan if a customer refuses. I was simply told to offer a refund on the pre book and ring next in line. I had one customer understandably flip out at me over it as he didnt have the extra 65quid to pay for a game.

    I was told that the company make little to no profit on a console and that the accessories are where they make money. We have instore documentation that tells us to try sell an extra controller or power pack too.

    No idea if its being planned with the PS4. The manager hadn't a clue.

    I have spoke to our dm about it, it will be the same with the ps4 next week.


  • Registered Users, Registered Users 2 Posts: 8,202 ✭✭✭Guffy


    Everyone should be filling this out.


    http://www.consumerhelp.ie/contact-form


  • Registered Users, Registered Users 2 Posts: 5,575 ✭✭✭Slutmonkey57b


    Clearly no point complaining to xtra vision, if they cared they wouldn't have done it in the first place.

    Someone should put Microsoft's feet in the fire. If XV staff are on record claiming this is ms policy, and it's not then they're lying, and if I were ms' lawyers I wouldn't look too kindly on it...


  • Registered Users, Registered Users 2 Posts: 14,149 ✭✭✭✭Lemming


    If I argue and take a stand, it's ME who loses as I've probably no chance of a PS4 for Christmas. Young children dont understand either. Pressure to get a console means retailers will chance it more and hope people will pony up

    "Sorry kids, but Santa couldn't get [insert whatever here] in time for Christmas."

    That's what I got told on a couple of occasions as a young lad and it didn't do me any harm. You'll pick one up in January without any hassle if it comes to that, and the kids might just have a bit more appreciation for how "difficult" it was for Santa to get them an XBox One.

    In any case; appalling behaviour by Xtra Vision, and I'm quite glad I haven't passed any custom to them in years if this is the carry-on they resort to. Very much an act of bad faith on their part.


  • Registered Users, Registered Users 2 Posts: 14,321 ✭✭✭✭Cienciano


    Jasus, that's low from xtravision. Even if you preordered a game they're doing it? The sad thing is, if you don't take your peorder, you know someone else will. Just remember this next time you're deciding where to get a game.

    Lemming wrote: »
    "Sorry kids, but Santa couldn't get [insert whatever here] in time for Christmas."

    That's what I got told on a couple of occasions as a young lad and it didn't do me any harm. You'll pick one up in January without any hassle if it comes to that, and the kids might just have a bit more appreciation for how "difficult" it was for Santa to get them an XBox One.

    In any case; appalling behaviour by Xtra Vision, and I'm quite glad I haven't passed any custom to them in years if this is the carry-on they resort to. Very much an act of bad faith on their part.

    It clearly did :rolleyes:


  • Registered Users, Registered Users 2 Posts: 8,532 ✭✭✭JohnBoy26


    While I fully sympathise with the OP and think its a shady practice and certainly not upfront or honest, however, am I missing something here? GameStop did this to me in 2006 with the wii

    Smyths told me the other day that I MUST buy the knack bundle for PS4 next week at a €40 extra cost. No consoles only are being sold, even though it was only a console I put a deposit on. If I argue and take a stand, it's ME who loses as I've probably no chance of a PS4 for Christmas. Young children dont understand either. Pressure to get a console means retailers will chance it more and hope people will pony up

    So, it's not just XV and it's being done a long time!

    XV deserve to be called up on it yes, but the whole lot of them need to be called to account. Singling XV out and driving custom to other retailers is not going to stop the practice. NCA needs to protect us on this
    That's a bit different from what xv is doing. Even if you were to get the knack bundle in XV you would still be forced to buy another game on top of that.

    The most probable reason why smyths told you that is because all of the stand alone consoles are most probably sold out.

    I pre ordered not long after E3 and was called by smyths a few months back about the bundles. I was told that as stock was limited I had to choose which console I wanted at launch. I was given the choice of the console by itself for 399 or one of the bundles.

    When did you pre order?


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  • Closed Accounts Posts: 1,990 ✭✭✭JustAddWater


    JohnBoy26 wrote: »
    That's a bit different from what xv is doing. Even if you were to get the knack bundle in XV you would still be forced to buy another game on top of that.

    The most probable reason why smyths told you that is because all of the stand alone consoles are most probably sold out.

    I pre ordered not long after E3 and was called by smyths a few months back about the bundles. I was told that as stock was limited I had to choose which console I wanted at launch. I was given the choice of the console by itself for 399 or one of the bundles.

    When did you pre order?

    I had a standalone console preordered and I had to switch to a bundle to get it at launch. Preordered start of august, a little different but not much, still have to take a knack of all games. I'll be in there tomorrow to switch to a different game if I can at least get a game I'd be buying anyway


  • Registered Users, Registered Users 2 Posts: 4,080 ✭✭✭EoghanIRL


    Clearly no point complaining to xtra vision, if they cared they wouldn't have done it in the first place.

    Someone should put Microsoft's feet in the fire. If XV staff are on record claiming this is ms policy, and it's not then they're lying, and if I were ms' lawyers I wouldn't look too kindly on it...

    It's clearly not Microsoft policy. It's just xtra vision chancing their arms because they know people want it for Christmas .

    I still don't see how they wouldn't give you a console if it was paid for in full.
    Tht would be like buying a car and then the dealer not giving it to you unless you buy alloys are something . Stupid to say the least.


  • Registered Users, Registered Users 2 Posts: 7,593 ✭✭✭theteal


    This has probably been said before, but surely if they've taken payment for the item already, that's their acceptance of your offer. That's the cornerstone of a consumer contract. To withhold the goods at such a point is in contravention with consumer law.

    What can you do though? You can't go to the SCC for compensation for something they wouldn't sell you, can you? An organised boycott is possibly the best bet but you know a decent amount of people won't care as they had planned on getting a separate game anyway


  • Registered Users, Registered Users 2 Posts: 22,929 ✭✭✭✭ShadowHearth


    Its really mind boggling. Simply games tried to pull this **** in UK a d they were shud down faster then they could say "ah bollox".
    Extravison played it smart and kept it silent up until launch. I wonder could anyone try to write to Totalbiscuit maybe? He would memtion it on his daily show and then clearly MS and PS4 would pay some attention. It would spread the word anyway about extravision and their bull**** policies.


  • Registered Users, Registered Users 2 Posts: 8,532 ✭✭✭JohnBoy26


    I had a standalone console preordered and I had to switch to a bundle to get it at launch. Preordered start of august, a little different but not much, still have to take a knack of all games. I'll be in there tomorrow to switch to a different game if I can at least get a game I'd be buying anyway

    I had a stand alone console ordered as well. at the time though and even in august Sony hadn't yet announced bundles so Smyths could only put every one down for a stand alone console.

    Afaik the pre order list goes from top to bottom, so the people who pre ordered the earliest will have been given the choice of console or bundle before people who pre ordered at a later date.

    In your case all of the stand alone consoles must of been allocated to the people that pre ordered before you and all that was left over was knack. Nothing really that Smyths could of done about that to be fair.

    You probably can still get a stand alone console for 399 but not at launch.

    The knack bundle is an official sony bundle afaik so I'm not sure if you will be able to swap the game for another one.


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