Sky Unlimited and Sky Talk

BrianHal · 20-01-2013 4:33pm #1

Has anyone signed up recently and received their Sky Hub and have the service up and running?

If so, what was the time between signing up on the phone and actually having BB with Sky. And what sort of speed are you getting relative to what Sky reckoned was available on your line?

PinkFly · 20-01-2013 5:14pm

Probably a bit unhelpful as I don't have it up and running but when I called to sign up on Thursday, the girl told me I'd be waiting at least 2 weeks due to the amount of people signing up!

Barry5714 · 20-01-2013 5:19pm

Not fully set up yet but got the phone call & signed up on Wednesday 9th Jan, received email on Saturday 19th saying sky hub had been dispatched and broadband should be activated on or before the 25th...
So roughly 2 weeks and this is switching over from Vodafone on a non LLU exchange...

amdaley28 · 20-01-2013 6:00pm

Nothing happens for the first six days after signing as that's a cooling off period.

BArra · 20-01-2013 8:27pm

keep us updated to anyones whos order starts progressing

thund3rbird_ · 21-01-2013 2:10am

BArra wrote: »

keep us updated to anyones whos order starts progressing

ordered 7th Jan
under 'my broadband' the activation date was initially showing as 23rd
got an email early AM Fri 18th to say BB was active
on checking the sky site I could see the DPD reference number

a further email early AM Sat 19th to say router was on the way, DPD reference number included

on checking the DPD site (Sat AM), the router arrived at their depot late on Fri night so was hoping it would have arrived Saturday as it showed 'CONTRACT B O'NIGHT' but no delivery

will probably have to wait til about 9am to check the dpd site again to see if it's out for delivery for Monday

luckily vodafone haven't disconnected me yet

haven't had to reboot the router thankfully - afraid to in case I lose my connection
waiting to see if the next forced IP reset will have any effect

Sky Talk Anytime still showing as awaiting activation - this will prob be the 23rd that was referred to on the sky site???

Quin_Dub · 21-01-2013 2:25am

I placed my order on Monday evening (14th Jan) , Router arrived on the Wednesday , Broadband went live on Thursday and the phone service went live on the Friday (18th) - So less than 5 days for me..

I was moving from Vodafone (and was well out of contract), but did not have Broadband service from them, only Phone service , so I think that contributed to the speed for me as there was little paper-work involved in the transition.

I think I was just lucky though - the general consensus from others that have posted here and in the other threads regarding the Sky bundles would appear to be about 10 days or so

lapsed · 21-01-2013 2:47am

A bit OT but as Sky demand a landline for its services ( Tee Vee ) is there any real saving on having their phone and broadband if I still have to pay Eircom for their landline ? Or does taking their Phone + broadband obviate the need for a landline ?

amdaley28 · 21-01-2013 10:10am

lapsed wrote: »

A bit OT but as Sky demand a landline for its services ( Tee Vee ) is there any real saving on having their phone and broadband if I still have to pay Eircom for their landline ? Or does taking their Phone + broadband obviate the need for a landline ?

Sky's Talk & Broadband use a phone line for service. It is not by satellite.
The saving is that you don't pay any line rental for the 1st year.
After that who knows ?

adox · 21-01-2013 11:19am

Registered on the 9th and got two emails this morning to say both Broadband and Phone have gone live.

Havent got my Sky Hub yet though so may be without Broadband until it arrives.
Checked my status online and at least it has changed to ready for dispatch. Hopefully it wont be too long arriving.

Basq · 21-01-2013 11:26am

adox wrote: »

Havent got my Sky Hub yet though so may be without Broadband until it arrives.

..

Hopefully it wont be too long arriving.

Ouch, that's unfortunate!

Wonder if you could configure your existing router's settings with Sky's settings in the meantime?

amdaley28 · 21-01-2013 12:08pm

adox wrote: »

Registered on the 9th and got two emails this morning to say both Broadband and Phone have gone live.

Havent got my Sky Hub yet though so may be without Broadband until it arrives.
Checked my status online and at least it has changed to ready for dispatch. Hopefully it wont be too long arriving.

Has your phone & broadband gone down as according to Sky you shouldn't be without a phone or broadband service during the change over.

adox · 21-01-2013 12:17pm

amdaley28 wrote: »

Has your phone & broadband gone down as according to Sky you shouldn't be without a phone or broadband service during the change over.

Im in work so cant check at the moment.

adox · 21-01-2013 12:17pm

Basq wrote: »

Ouch, that's unfortunate!

Wonder if you could configure your existing router's settings with Sky's settings in the meantime?

I`m sure you could if you had the details but I think they are all included with the hub!

Basq · 21-01-2013 12:18pm

adox wrote: »

I`m sure you could if you had the details but I think they are all included with the hub!

You could probably get them with a quick call to technical support..

adox · 21-01-2013 12:24pm

Just rang the Mrs and Broadband is still working at the moment.

Harry Deerpark · 21-01-2013 12:39pm

adox wrote: »

Registered on the 9th and got two emails this morning to say both Broadband and Phone have gone live.

Havent got my Sky Hub yet though so may be without Broadband until it arrives.
Checked my status online and at least it has changed to ready for dispatch. Hopefully it wont be too long arriving.

Some delivery company should call to your house, shouldn't they? I remember the sales guy mentioning the name of a delivery company and saying something about them delivering my equipment, then I should go live after midnight later that day (following day).

It's not even the afternoon yet, you might get a knock at the door if you're lucky.

thund3rbird_ · 21-01-2013 1:02pm

adox wrote: »

Registered on the 9th and got two emails this morning to say both Broadband and Phone have gone live.

Havent got my Sky Hub yet though so may be without Broadband until it arrives.
Checked my status online and at least it has changed to ready for dispatch. Hopefully it wont be too long arriving.

one of the emails may be entitled "Your Sky Hub is on its way..."
there should be a tracking number on it that you can check on dpd.ie.
the tracking number should also be viewable on the sky site.

further to my earlier post on this thread, my hub is "out for delivery" since just after 9am today. thankfully I just happen to be off work today so can be here for the courier.

also got an email to say sky talk is active

everything up & running 2 days earlier than the initial predicted date of 23rd. that makes it exactly 2 weeks since the order.

you shouldn't lose your current broadband connection - my VF router is still online, hasn't been rebooted in 6 days 1 hours 56 minutes 49 seconds

thund3rbird_ · 21-01-2013 1:41pm

browsing around the sky site waiting for my router to arrive and saw this ...

good news for anyone that got on the trial & who likes a bit of P2P
can't say it applies to me tho, couldn't be bothered with the hassle

adox · 21-01-2013 1:49pm

thund3rbird_ wrote: »

one of the emails may be entitled "Your Sky Hub is on its way..."
there should be a tracking number on it that you can check on dpd.ie.
the tracking number should also be viewable on the sky site.

further to my earlier post on this thread, my hub is "out for delivery" since just after 9am today. thankfully I just happen to be off work today so can be here for the courier.

also got an email to say sky talk is active

everything up & running 2 days earlier than the initial predicted date of 23rd. that makes it exactly 2 weeks since the order.

you shouldn't lose your current broadband connection - my VF router is still online, hasn't been rebooted in 6 days 1 hours 56 minutes 49 seconds

Nothing about a tracking number. In fact it says I should have it already haha.
Got 2 emails, one to notify that my Broadband is active(along with you should have your hub already so set it up etc..) and also one to let me know the phone was live too.

keeping an eye on mysky.com and the order for the hub has been changed to preparing for delivery but no further yet.

Dcully · 21-01-2013 1:49pm

"MYSky page showing service unavailable atm for me.
I ordered on Tuesday the 15th Jan, got my paperwork in the post on Friday, thats as far as things have progressed for me.

adox · 21-01-2013 1:59pm

Dcully wrote: »

"MYSky page showing service unavailable atm for me.
I ordered on Tuesday the 15th Jan, got my paperwork in the post on Friday, thats as far as things have progressed for me.

I had that happen to me a few times while waiting. Also, if you have ordered line rental and phone calls, it just showed constantly in red saying there is a problem processing the order. I rang them about it and they said it was normal and the order was processing. They activate the Broadband first and then it just went from red to active for the phone, if that makes sense.

BArra · 21-01-2013 2:21pm

I'd give sky a call and ask where your router is adox

adox · 21-01-2013 4:54pm

BArra wrote: »

I'd give sky a call and ask where your router is adox

Thanks, did give them a call and there seems to be some sort of mix up their end. Everything is live but for some reason the hub hasnt been sent out. They were on to the couriers and it seems I can expect it on Wednesday.:rolleyes:

Lets hope I dont lose service between now and then but I`m sort of expecting to.

Not a great start but we`ll see how it goes.

Raytown Rocks · 21-01-2013 5:04pm

Ordered on the 17
Just checked my account and see the following

We are sorry there has been a delay with your order. We are working to progress your order however, if you are still seeing this message after five or more days,
please chat to one of our online advisors now. call Sky Customer Services on
0818 762 917.

DOH

Dcully · 21-01-2013 5:46pm

chef wrote: »

Ordered on the 17
Just checked my account and see the following

We are sorry there has been a delay with your order. We are working to progress your order however, if you are still seeing this message after five or more days,
please chat to one of our online advisors now. call Sky Customer Services on
0818 762 917.

DOH

I think thats just a general message, i had that from day one at times.
I dont think it means a problem with your order.

PinkFly · 21-01-2013 5:51pm

Ordered mine Thursday and received it today!! Not activated until 24th!! Boo! Very quick delivery though.

Dcully · 21-01-2013 5:55pm

PinkFly wrote: »

Ordered mine Thursday and received it today!! Not activated until 24th!! Boo! Very quick delivery though.

Jaysus thats fast, I ordered Tuesday and nothing as of yet.

thund3rbird_ · 21-01-2013 6:28pm

hub arrived a while ago ....

took a quick reading from the voda router before disconnecting ..

Status of DSL Connection
Line Rate - Upstream (Kbps): 384
Line Rate - Downstream (Kbps): 7168
SNR Margin (dB): 10.8 18.0
Attenuation (dB): 13.0 6.0

new sky readings ...

Broadband Link Downstream Upstream
Connection Speed 7168 kbps 384 kbps
Line Attenuation 12.5 dB 7.5 dB
Noise Margin 13.0 dB 19.19 dB

same sync but no surprise as I'm on a non-llu non-adsl2 exchange so profile is set by eircom

speedtest.net
downstream - 6.43M
upstream - 0.31
ping 57ms

speedtest.ie
Download speed 6098 Kbps
Upload speed 323 Kbps
QOS 98 %
RTT 40 ms
Max Delay 27 ms

browsing around the hub pages I like:

ability to change LAN IP range
option to block sites
option to reserve IP addresses for devices based on mac address
option for DDNS
option for wifi mac address filtering
uPnP on by default

PinkFly · 21-01-2013 6:58pm

Dcully wrote: »

Jaysus thats fast, I ordered Tuesday and nothing as of yet.

Yep was really fast. Was expecting it to be two weeks.

adox · 21-01-2013 7:12pm

My Vodafone Broadband still working here at home so happy enough for the time being. Worst case scenario I lose it tomorrow and am without it for one evening.

BrianHal · 21-01-2013 8:20pm

thund3rbird_ wrote: »

browsing around the sky site waiting for my router to arrive and saw this ...

good news for anyone that got on the trial & who likes a bit of P2P
can't say it applies to me tho, couldn't be bothered with the hassle

Ha haa, brilliant

naughto · 22-01-2013 12:51am

ordered the jan the 14th got contracts, letter in the post on fri 18th.sales rep said when i ordered that i should have it by the tuesday the 22nd ,have not got any email of them yet so i doubt ill have the hub tomorrow.

i though i was going to vodafone broadband services as my bband went down on the monday night around 12 for an hour or two.then when it cam back the router kept reseting its self for anothe hour or two.

over the last number of months you can nearly time when vodafone reset the ip,it was a real pain in the balls when you play on line with the xbox and no your going to be disconnected,it used to be only for 10-20 seconds but it was enough to get you kicked off live.

BrianHal · 22-01-2013 11:30am

naughto wrote: »

ordered the jan the 14th got contracts, letter in the post on fri 18th.sales rep said when i ordered that i should have it by the tuesday the 22nd ,have not got any email of them yet so i doubt ill have the hub tomorrow.

i though i was going to vodafone broadband services as my bband went down on the monday night around 12 for an hour or two.then when it cam back the router kept reseting its self for anothe hour or two.

over the last number of months you can nearly time when vodafone reset the ip,it was a real pain in the balls when you play on line with the xbox and no your going to be disconnected,it used to be only for 10-20 seconds but it was enough to get you kicked off live.

I'm in the same boat as you, ordered on Mon 14th, got contract and paperwork on Fri 18th and no status change on anything else yet. I'm hoping that this will all be transferred over by the end of the month and I don't end up in another billing month with VF for the sake of a small few days.
I look at my MySky account and it said my next bill is e35 (up from e33 as per price change for TV) but no mention of adding on the e10 for phone/BB

Lumi · 22-01-2013 12:12pm

BrianHal wrote: »

I'm in the same boat as you, ordered on Mon 14th, got contract and paperwork on Fri 18th and no status change on anything else yet. I'm hoping that this will all be transferred over by the end of the month and I don't end up in another billing month with VF for the sake of a small few days.
I look at my MySky account and it said my next bill is e35 (up from e33 as per price change for TV) but no mention of adding on the e10 for phone/BB

You'll get an email/text from Sky when your hub has been dispatched & it usually arrives the same day or the next. Your My status will update shortly after they contact you.
There'll be an activation date on the box and you'll also get separate emails/texts re activation of both your broadband and talk. Thats the way it worked for me anyway
I'd pretty much ignore MySky in relation to your order & activation because it has misleading messages etc & doesn't seem to be working properly. It's grand re billing etc once you're up and running.
Watch out for the emails and texts or you can always give them a ring for an update

keith_d99 · 22-01-2013 12:36pm

BrianHal wrote: »

I'm in the same boat as you, ordered on Mon 14th, got contract and paperwork on Fri 18th and no status change on anything else yet. I'm hoping that this will all be transferred over by the end of the month and I don't end up in another billing month with VF for the sake of a small few days.
I look at my MySky account and it said my next bill is e35 (up from e33 as per price change for TV) but no mention of adding on the e10 for phone/BB

Try the "my broadband" of My Sky
Mine was updated with a date of 29/1 - also ordered on 14/1

BrianHal · 22-01-2013 12:58pm

keith_d99 wrote: »

Try the "my broadband" of My Sky
Mine was updated with a date of 29/1 - also ordered on 14/1

Where do I find the "My Broadband" section? When I look at "View My Packages" it lists BB and Talk but the details of them are only a description of what the service does.

keith_d99 · 22-01-2013 1:01pm

https://my.sky.com/mysky/myaccount/mybroadband/

adox · 22-01-2013 1:08pm

BrianHal wrote: »

Where do I find the "My Broadband" section? When I look at "View My Packages" it lists BB and Talk but the details of them are only a description of what the service does.

Go in to "track your order" although as mentioned earlier the info can be flakey.

naughto · 22-01-2013 1:14pm

keith_d99 wrote: »

Try the "my broadband" of My Sky
Mine was updated with a date of 29/1 - also ordered on 14/1

iam getting this as well

Order in progress

Your order is progressing and we aim to have your Broadband up and running by the end of the day on: 29/01/2013

Dcully · 22-01-2013 1:26pm

Ordered on 15/1 and stuck on "Your order is currently being processed." since, thats a week now.

BArra · 22-01-2013 1:27pm

It does not give any activation date for me in there, argh

BrianHal · 22-01-2013 1:28pm

keith_d99 wrote: »

https://my.sky.com/mysky/myaccount/mybroadband/

Nice one Keith

I'm due for 29th as well.

BArra · 22-01-2013 1:30pm

My mistake, its updated since yesterday, says expected activation by 29-1-13

Vico1612 · 22-01-2013 1:31pm

I gave them a quick call this morning to chase up my order [ from 14/01 ]
Expected connection on 25/01
The agent said they had some delays porting from Vodafone who didn't provide access to their systems.

BrianHal · 22-01-2013 1:37pm

Vico1612 wrote: »

I gave them a quick call this morning to chase up my order [ from 14/01 ]
Expected connection on 25/01
The agent said they had some delays porting from Vodafone who didn't provide access to their systems.

Vodafone dont like the carpet being taken from under them?? A nice BB price war in April would spice things up nicely.

Basq · 22-01-2013 1:41pm

Booo.... moving from Vodafone, so might give them a call in the afternoon!

adox · 22-01-2013 1:46pm

Basq wrote: »

Booo.... moving from Vodafone, so might give them a call in the afternoon!

Thats standard on their page, I had the same. They activate the broadband first and then the phone follows straight afterwards. Your phone status will move straight from red to "the line is active and switched over".

Basq · 22-01-2013 1:58pm

adox wrote: »

Thats standard on their page, I had the same. They activate the broadband first and then the phone follows straight afterwards. Your phone status will move straight from red to "the line is active and switched over".

Should there not be an activation date there somewhere though?

EDIT: Never mind.. I see it.. it says "Awaiting activation"!

naughto · 22-01-2013 2:00pm

did any one else get a phone call from vodafone.they rang me asking was i happy with there phone services and broadband i said no that the problems i have/had where never sorted out so iam moving to sky,he siaid thats fine we just wanted to check.
they must be moving the account to sky as we speak.

Quin_Dub · 22-01-2013 2:18pm

naughto wrote: »

did any one else get a phone call from vodafone.they rang me asking was i happy with there phone services and broadband i said no that the problems i have/had where never sorted out so iam moving to sky,he siaid thats fine we just wanted to check.
they must be moving the account to sky as we speak.

Have yet to hear from Vodafone at all.. Everything transferred to Sky and all up and running , still no contact from Vodafone about Service cancellation or anything else..

Sky Unlimited and Sky Talk

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