Nexus 4 ordering process

darrenkenny · 06-12-2012 12:19PM

harney wrote: »

I just went from a pending order with a shipping time of 5 - 6 weeks last night to a payment taken email and shipping email with tracking number this morning. Happy days.

Interesting, I have a 1-2 weeks delivery, and I've not seen anything about shipping yet... What makes you so special

I ordered at 5.05pm.

/me mutters, but hopes the order doesn't get cancelled...

cfeeneyinterior · 06-12-2012 12:28PM

Anyone get a refund yet who used Visa Debit?

Gran Hermano · 06-12-2012 12:36PM

Incompetent wrote: »

****, I just realised I used parcel motel as my billing address with a debit card. Will they cancel it because of that? Are addresses usually checked?

I used a Visa debit with Parcel Motel as both billing and shipping address last week to order a 32GB N10. Order was succesful and I received it yesterday.

CSSE09 · 06-12-2012 12:36PM

cfeeneyinterior wrote: »

Anyone get a refund yet who used Visa Debit?

Mine was cancelled around 11.30pm last night, they said the usual in the email your card wasn't charged but as far as I can tell they put a hold on the money in your account. As far as aib was concerned it was a pending charge and they deducted it.

I found a link to their play support centre through my tablet (don't have it on me if you can't find it let me know tonight), told them I was charged etc. They sent one back saying if your enquiring about your account being suspended please follow the steps here to retrieve your account.

I sent another one back saying I had emails from google stating my card was not charged however my online banking clearly shows the money was taken, please refund my card or I will report it to my bank and visa. Mailed back a few minutes later saying it was escalated to someone higher up to deal with, woke up this morning and the money was back in my account.

cfeeneyinterior · 06-12-2012 12:46PM

CSSE09 wrote: »

Mine was cancelled around 11.30pm last night, they said the usual in the email your card wasn't charged but as far as I can tell they put a hold on the money in your account. As far as aib was concerned it was a pending charge and they deducted it.

I found a link to their play support centre through my tablet (don't have it on me if you can't find it let me know tonight), told them I was charged etc. They sent one back saying if your enquiring about your account being suspended please follow the steps here to retrieve your account.

I sent another one back saying I had emails from google stating my card was not charged however my online banking clearly shows the money was taken, please refund my card or I will report it to my bank and visa. Mailed back a few minutes later saying it was escalated to someone higher up to deal with, woke up this morning and the money was back in my account.

Yea, can you put up or the email address please as it hasn't been sent back to me either. Although I know these things can take a few days.... Thanks

harney · 06-12-2012 12:53PM

Aw ffs!!!! Last night I was in pending, this morning it was being shipped. A TNT delivery guy just rocked up to my door a few minutes ago with the red card to say he had tried to deliver. I answered the door putting paid to that, so he went back to his truck to find my phone.

He came back about 5 minutes later saying he couldn't find it and promised to come back with it

Fingers crossed I will have a phone in my hands today. I hope he arrives by 17:00 as that will give me time to pop down to carphone warehouse to get my sim cut.

markad1 · 06-12-2012 12:57PM

harney wrote: »

Aw ffs!!!! Last night I was in pending, this morning it was being shipped. A TNT delivery guy just rocked up to my door a few minutes ago with the red card to say he had tried to deliver. I answered the door putting paid to that, so he went back to his truck to find my phone.

He came back about 5 minutes later saying he couldn't find it and promised to come back with it Fingers crossed I will have a phone in my hands today. I hope he arrives by 17:00 as that will give me time to pop down to carphone warehouse to get my sim cut.

WTF was he at

CSSE09 · 06-12-2012 12:59PM

cfeeneyinterior wrote: »

Yea, can you put up or the email address please as it hasn't been sent back to me either. Although I know these things can take a few days.... Thanks

It's a web contact form somewhere in here http://support.google.com/googleplay/?hl=en

I can look through my tabs history tonight, the site looks different on my web browser (I think)

user1842 · 06-12-2012 01:00PM

harney wrote: »

Aw ffs!!!! Last night I was in pending, this morning it was being shipped. A TNT delivery guy just rocked up to my door a few minutes ago with the red card to say he had tried to deliver. I answered the door putting paid to that, so he went back to his truck to find my phone.

He came back about 5 minutes later saying he couldn't find it and promised to come back with it Fingers crossed I will have a phone in my hands today. I hope he arrives by 17:00 as that will give me time to pop down to carphone warehouse to get my sim cut.

So you are not using Parcel Motel, I assume you dont live in the Republic then?

CSSE09 · 06-12-2012 01:04PM

user1842 wrote: »

So you are not using Parcel Motel, I assume you dont live in the Republic then?

He used a UK card and address. Dam him :P

harney · 06-12-2012 01:05PM

user1842 wrote: »

So you are not using Parcel Motel, I assume you dont live in the Republic then?

No, living just outside London these days. I guess they are being delivered from the UK then rather than Ireland if they could attempt to deliver so quickly.

Atomic Pineapple · 06-12-2012 01:13PM

harney wrote: »

No, living just outside London these days. I guess they are being delivered from the UK then rather than Ireland if they could attempt to deliver so quickly.

Of course they are, the Dublin address you receive on payment is Google's European head quarters, everything in Europe is processed through there, devices are not shipped from there.

Hurricane Carter · 06-12-2012 06:11PM

Sorry for the stoopid question;

Which proxy are you guys using? I don't seem to be getting anywhere with them!

Gran Hermano · 06-12-2012 06:14PM

I Am Kong! wrote: »

Sorry for the stoopid question;

Which proxy are you guys using? I don't seem to be getting anywhere with them!

TunnelBear

talking_walnut · 06-12-2012 06:33PM

I decided to put in another order using my real Google Account. Could be the other one raised a flag because it was a new account trying to spend a lot of money with billing address not matching the real one. Lost my original place in the queue so now I've a 6-7 week wait. I guess patients is a virtue, etc.

I'll post back with updates as it goes.

positron · 06-12-2012 06:44PM

Do they always take payment at night? I submitted my updated payment details this AM, and I dont' see anything taken out of the bank account (or could it be that Ulster bank's online system is only updated at midnight or something?).

Anyway, I guess I will know soon.

Hurricane Carter · 06-12-2012 06:48PM

Just put in an order there and got email confirmation.

5-6 weeks until it ships.

I never clicked 'By clicking "Proceed," you agree to the Devices Terms of Sale' but I got a confirmation email....

My cart is still showing as having an item in it though..?

Is this normal...seems a bit strange..

Edit: It brought me back to the beginning and there was no confirmation as such on the browser, but got the mail as I said. Status - pre-ordered.

Not a person · 06-12-2012 07:28PM

talking_walnut wrote: »

I decided to put in another order using my real Google Account. Could be the other one raised a flag because it was a new account trying to spend a lot of money with billing address not matching the real one. Lost my original place in the queue so now I've a 6-7 week wait. I guess patients is a virtue, etc.

I'll post back with updates as it goes.

Just tried the same thing. Waiting for the cancellation email about 2 hours later.......

Not checking or signing into gmail without tunnelbear /VPN as a precaution.. sync turned off on phone.

Salesman81 · 06-12-2012 07:34PM

I just got my shipping email about Bumper I ordered on the 18 Nov but N4 16Gb still pending.

Not a person · 06-12-2012 07:48PM

Salesman81 wrote: »

I just got my shipping email about Bumper I ordered on the 18 Nov but N4 16Gb still pending.

When did you order N4? 18 November too?

Salesman81 · 06-12-2012 08:09PM

No I ordered N 16GB - 4 December 5 pm

Check this link

and this link

user1842 · 06-12-2012 08:42PM

Ok my order has changed status on the Google Play webpage from "Pre-ordered" to "Pending"

The Google Wallet webpage seems to have totally crashed so cant see status.

A lot of unhappy Googlers I think.

Hurricane Carter · 06-12-2012 09:14PM

user1842 wrote: »

Ok my order has changed status on the Google Play webpage from "Pre-ordered" to "Pending"

The Google Wallet webpage seems to have totally crashed so cant see status.

I lot of unhappy Googlers I think.

Mine's still pre-ordered but the payment has changed from pending and seems to have gone through.

I did something stupid though - I cancelled the order - but I think they said you've only a small window in which to do so. Now, I don't need to cancel and I never received the confirmation email to say it was cancelled when I did it 45mins ago..

...so as the payment's been taken, hopefully it's still going to go through.

positron · 06-12-2012 09:40PM

Cancelled. Cancelled. Cancelled.

Irish Ulster Bank Debit card, billing address was own address with Parcel Motel PM, Parcel Motel as delivery address - Not a lot of love for Google in this corner of the world tonight, but I will get over it. Poxy Nexus Shmuxus. Meh.

Hurricane Carter · 06-12-2012 09:47PM

positron wrote: »

Cancelled. Cancelled. Cancelled.

Irish Ulster Bank Debit card, billing address was own address with Parcel Motel PM, Parcel Motel as delivery address - Not a lot of love for Google in this corner of the world tonight, but I will get over it. Poxy Nexus Shmuxus. Meh.

I just used my actual address as the billing address and threw in the UK postcode....

They're bound to verify the card and if there inital few fields don't match..

..maybe try again..

user1842 · 06-12-2012 09:53PM

Ok new status on the Google Wallet webpage:

Your order has been sent to Google Commerce Ltd.
Google Commerce Ltd is responsible for charging and shipping your order. Have questions? Contact Google Commerce Ltd.

Dec 6
Google Commerce Ltd received your order.

Dec 4
You placed an order with Google Commerce Ltd on Dec 4. Google Wallet sent a copy of this receipt to

So it has taken 2 days for Google Commerce to receive my order. Im just waiting for the cancellation email now

Hurricane Carter · 06-12-2012 10:06PM

user1842 wrote: »

Ok new status on the Google Wallet webpage:
Your order has been sent to Google Commerce Ltd.
Google Commerce Ltd is responsible for charging and shipping your order. Have questions? Contact Google Commerce Ltd.

Dec 6
Google Commerce Ltd received your order.

Dec 4
You placed an order with Google Commerce Ltd on Dec 4. Google Wallet sent a copy of this receipt to

So it has taken 2 days for Google Commerce to receive my order. Im just waiting for the cancellation email now

I thought once it got to this it won't be cancelled?

I ordered today and it's at this status now..

user1842 · 06-12-2012 10:11PM

I Am Kong! wrote: »

I thought once it got to this it won't be cancelled?

I ordered today and it's at this status now..

God i wish knew, soooo close

vladvek · 06-12-2012 10:30PM

Just discovered this thread and wanted to share how I managed to get one of these through the system.

Just created a new google account and used parcel motel's NI address, a new BOI visa debit card, and left billing address as the parcel motel one. Ordered at about 17:10 on Tuesday.

Maybe I was one of the lucky ones, but just got a shipping confirmation earlier today!

Hurricane Carter · 06-12-2012 10:32PM

vladvek wrote: »

Just discovered this thread and wanted to share how I managed to get one of these through the system.

Just created a new google account and used parcel motel's NI address, a new BOI visa debit card, and left billing address as the parcel motel one. Ordered at about 17:10 on Tuesday.

Maybe I was one of the lucky ones, but just got a shipping confirmation earlier today!

Nice one.

I did what one of the other posters did earlier and just registered my card again while on the VPN (but I'd never used it to purchase anything on the Play store before).

I remain hopeful!

Nexus 4 ordering process

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