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UPC 12mb/25mb/50mb/100mb BB confirmed.

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    #452
    iMADEtheBBC
    Registered Users Posts: 297 ✭✭iMADEtheBBC


    me: "Hello I'd like to upgrade my current package to the 50meg or 100meg package please"

    UPC: "Let me check. Sorry sir that is not available in your area"

    me: "Fair enough. So my 30meg package will be downgraded to 25meg. What will the price be? including the phone service"

    UPC: "42 euro plus the standalone charge "

    me: "What about the package advertised on UPC.ie?"

    UPC: "That's only for new customers."

    me: "Doesn't that appear a little silly to you ? I'm out of contract, you're downgrading my service and there is nothing on the website that indicates any standalone charge."

    UPC: "I'm sorry sir that's the way it's set up"

    me: "Fine. Put me through to customer loyalty"

    Customer loyalty in their generosity gave me a new contract waiving the standalone charge. :rolleyes: I should feel lucky.... right?

    What a way to run a business.

    Suits me: I get a lower bill saving me €14 a month & I really won't notice the slightly slower speed.


    Now, so long as I don't need their tech support all should be fine and dandy...


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    #453
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    fionny wrote: »
    and if you move out of upc coverage the contract is waived anyway (or so they told me a few years ago)

    Unless you have that in writing, then I wouldn't count on it. UPC have never waived a contract, that I've heard of, instead they make you pay a cancellation fee. If you move, then you are breaking the contract, and a penalty will apply.
    ttcomet wrote: »
    So do I need to cancel nothing or just the broadband?

    I wouldn't cancel anything, as it may delay the number porting. When the number is ported, eircom will have no choice but to cancel your phone line (which will terminate the broadband too).
    Cork24 wrote: »
    Dad was paying 60.69 euro for 20mb Bb world anytime phone so rang them got 50mb and down grade phone for 47 a month is that total or do you pay other fees that they don't show on their site

    That's all you pay. The stand alone charge of €7.75 is actually now a stand alone charge. If you get more than one product (like broadband and phone) then you don't pay it at all.


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    #454
    WalterMitty
    Registered Users Posts: 1,582 ✭✭✭WalterMitty


    If i am to switch from vodafone broadband to UPC can I use my vodafone wireless modem ?? How do i go about cancelling vodafone and ensuring UPC broadband is switched on around same time that vodafone is switched off?


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    #455
    fionny
    Registered Users Posts: 2,367 ✭✭✭fionny


    @Jor_el ya I dont, not worried about it anyway not planning on moving anywhere and the max cancellation fee is 200euro, Which is way better then eircom who years ago told me id have to pay the full remaining tarrif came to like 500euro!!


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    #456
    M.J.M.C
    Registered Users Posts: 949 ✭✭✭M.J.M.C


    WalterMitty wrote: »
    If i am to switch from vodafone broadband to UPC can I use my vodafone wireless modem ?? How do i go about cancelling vodafone and ensuring UPC broadband is switched on around same time that vodafone is switched off?

    Vodaphone use phone lines

    UPC use cable


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    #457
    Simon201
    Registered Users Posts: 851 ✭✭✭Simon201


    Crackity Jones wrote: »
    Cheers. Do you actually get sent a copy of the contract? Something to sign?

    Don't know about a copy of the contract but I think you sign for the new contract when you sign the couriers PDA cos in the top of the window was a check box with 'agree to UPC's terms and conditions' or something.


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    #458
    WalterMitty
    Registered Users Posts: 1,582 ✭✭✭WalterMitty


    M.J.M.C wrote: »
    Vodaphone use phone lines

    UPC use cable
    but wireless modem can be connected to UPC box by ethernet cable no?


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    #459
    serarra
    Registered Users Posts: 109 ✭✭serarra


    jor el wrote: »
    Unless you have that in writing, then I wouldn't count on it. UPC have never waived a contract, that I've heard of, instead they make you pay a cancellation fee. If you move, then you are breaking the contract, and a penalty will apply.
    To my understanding,if you move, you are not breaking the contract, only if you did not try to move the line with you.
    Now, if the new address have coverage, you have to transfer it to the new address (if not, yes, it would be breaking your contract).
    But if there is no coverage, you are not breaking the contract, they are not providing a service you are paying, so the contract is automatically cancelled.


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    #460
    fionny
    Registered Users Posts: 2,367 ✭✭✭fionny


    WalterMitty wrote: »
    but wireless modem can be connected to UPC box by ethernet cable no?

    Yes but Im guessing what you currently have is an ADSL Modem + Router in one?

    UPC will provide you with a Cable Router / Router.


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    #461
    fionny
    Registered Users Posts: 2,367 ✭✭✭fionny


    serarra wrote: »
    To my understanding,if you move, you are not breaking the contract, only if you did not try to move the line with you.
    Now, if the new address have coverage, you have to transfer it to the new address (if not, yes, it would be breaking your contract).
    But if there is no coverage, you are not breaking the contract, they are not providing a service you are paying, so the contract is automatically cancelled.


    That sounds like what they told me all those years ago.


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    #462
    Cork24
    Closed Accounts Posts: 2,663 ✭✭✭Cork24


    jor el wrote: »
    Unless you have that in writing, then I wouldn't count on it. UPC have never waived a contract, that I've heard of, instead they make you pay a cancellation fee. If you move, then you are breaking the contract, and a penalty will apply.



    I wouldn't cancel anything, as it may delay the number porting. When the number is ported, eircom will have no choice but to cancel your phone line (which will terminate the broadband too).



    That's all you pay. The stand alone charge of €7.75 is actually now a stand alone charge. If you get more than one product (like broadband and phone) then you don't pay it at all.

    That's good news as the Bb and phone with stand alone charge. Is a joke


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    #463
    Tusky
    Registered Users Posts: 17,056 ✭✭✭✭Tusky


    I'm on the Fibre ultimate bundle which is about 86 quid per month (30mb broadband + HD digital +)

    I still have 3 months left on my contract, which is free due to a student offer when signing up. Rang up there to try upgrade from 30mb-50mb but got nowhere. Would have had to sign up to a new 12 month contract (thus losing the 3 free months) to get the new speed.


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    #464
    fionny
    Registered Users Posts: 2,367 ✭✭✭fionny


    Tusky wrote: »
    I'm on the Fibre ultimate bundle which is about 86 quid per month (30mb broadband + HD digital +)

    I still have 3 months left on my contract, which is free due to a student offer when signing up. Rang up there to try upgrade from 30mb-50mb but got nowhere. Would have had to sign up to a new 12 month contract (thus losing the 3 free months) to get the new speed.

    thats fair enough I would have to say.


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    #465
    Tusky
    Registered Users Posts: 17,056 ✭✭✭✭Tusky


    fionny wrote: »
    thats fair enough I would have to say.

    Yep - was chancing my arm.


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    #466
    Kotek Besar
    Registered Users Posts: 3,601 ✭✭✭Kotek Besar


    Damn it, 100mb not available in Waterford (I just called up).


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    #467
    Appleblossom42
    Registered Users Posts: 533 ✭✭✭Appleblossom42


    Kotek Besar wrote: »
    Damn it, 100mb not available in Waterford (I just called up).

    Yep I got told the same, I was more than surprised as it doesn't seem that long ago they dug up the roads. Got a very helpful lady in the loyalty department though who did her very best to make sure I was happy.


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    #468
    fionny
    Registered Users Posts: 2,367 ✭✭✭fionny


    Its probably nothing to do with the cableing, I understand the base-stations around the place need upgrading, the probably just prioritised dublin and cork first being the biggest cities.. hopefully ye wont have to wait long.


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    #469
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    serarra wrote: »
    To my understanding,if you move, you are not breaking the contract, only if you did not try to move the line with you.
    Now, if the new address have coverage, you have to transfer it to the new address (if not, yes, it would be breaking your contract).
    But if there is no coverage, you are not breaking the contract, they are not providing a service you are paying, so the contract is automatically cancelled.

    That's not how it works. They are contracted to provide the service at your specific address. If you move, then you are breaking that contract. The only way out of a contract when moving is if they chose to let you out, which they may well do.
    WalterMitty wrote: »
    but wireless modem can be connected to UPC box by ethernet cable no?

    No, you need a wireless router, not a wireless modem. Irrelevant anyway as UPC will provide a cable modem that has a wireless router built in, so there's no need of an external router except if you have specific requirements that the UPC router can't handle.


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    #470
    iMADEtheBBC
    Registered Users Posts: 297 ✭✭iMADEtheBBC


    jor el wrote: »
    The stand alone charge of €7.75 is actually now a stand alone charge. If you get more than one product (like broadband and phone) then you don't pay it at all.

    Do you have a source for this ? When I phoned them today the UPC representative I spoke to insisted that this was not the case. As did the UPC customer loyalty person.

    In order to reduce my bill I have taken out another one year contract.

    If both of the UPC representatives I spoke to were incorrect I want to go back to them with indisputable proof that they were incorrect and have them remove the standalone charge without me having to commit to a one year contract.


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    #471
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Tell them it says so on their web site.
    [sigh] the confusion.
    When are we getting the Talk to UPC forum?


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    #472
    thefinalstage
    Registered Users Posts: 3,502 ✭✭✭thefinalstage


    Got this installed an hour ago. Getting 30-40 mb on what I can only assume is an unbonded line. Thats a pretty good speed for a single line!


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    #473
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Getting steady 49.9 on a wired connection but its struggling to get above 35 on either wireless or Belkin mains adapters.
    Anyone any ideas?
    Upload is steady @ 4.9


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    #474
    stimpson
    Registered Users Posts: 7,815 ✭✭✭stimpson


    KoolKid wrote: »
    Getting steady 49.9 on a wired connection but its struggling to get above 35 on either wireless or Belkin mains adapters.
    Anyone any ideas?
    Upload is steady @ 4.9

    What is your wireless (g or n)?

    What speed is your belkin rated at?


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    #475
    Tony
    Registered Users Posts: 11,325 ✭✭✭✭Tony


    Just got the 100 mb in . Same story as others, guy arrived without router as his paperwork said it was just a phone fit , must be frustrating for the installer.

    I notice though the upload sped is actually lower than what it was, I'll give it a few hours and check back, think someone said earlir it "fixed" itelf.

    Desktop PC Boards discount code on https://www.satellite.ie/ is boards.ie



  • Options
    #476
    Appleblossom42
    Registered Users Posts: 533 ✭✭✭Appleblossom42


    fionny wrote: »
    Its probably nothing to do with the cableing, I understand the base-stations around the place need upgrading, the probably just prioritised dublin and cork first being the biggest cities.. hopefully ye wont have to wait long.

    That makes sense, she said I'd be contacted as soon as it became available.


  • Options
    #477
    Bluesteel7
    Registered Users Posts: 1,050 ✭✭✭Bluesteel7


    Kotek Besar wrote: »
    Damn it, 100mb not available in Waterford (I just called up).

    Yea the 50 MB and 100 MB wont be in waterford until 2012


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    #478
    plumbman
    Registered Users Posts: 32 ✭plumbman


    i have been in contact with upc again , my installer also never had 100 meg modem on board and came back later to install , he also didnt do a speed test as it was on "provision" and said it should come on later and that he would call me , guess what , no call , i am starting to smell a rat , full day later and no 100 meg ahhh me thinks the supply of goods act could be unleashed here with a cancellation and change to something more reliable


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    #479
    Kotek Besar
    Registered Users Posts: 3,601 ✭✭✭Kotek Besar


    Bluesteel7 wrote: »
    Yea the 50 MB and 100 MB wont be in waterford until 2012

    :eek:


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    #480
    Tony
    Registered Users Posts: 11,325 ✭✭✭✭Tony


    provisioning took no more than 15 mins here


    plumbman wrote: »
    i have been in contact with upc again , my installer also never had 100 meg modem on board and came back later to install , he also didnt do a speed test as it was on "provision" and said it should come on later and that he would call me , guess what , no call , i am starting to smell a rat , full day later and no 100 meg ahhh me thinks the supply of goods act could be unleashed here with a cancellation and change to something more reliable

    Desktop PC Boards discount code on https://www.satellite.ie/ is boards.ie



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    #481
    M.J.M.C
    Registered Users Posts: 949 ✭✭✭M.J.M.C


    KoolKid wrote: »
    Getting steady 49.9 on a wired connection but its struggling to get above 35 on either wireless or Belkin mains adapters.
    Anyone any ideas?
    Upload is steady @ 4.9

    Change the wireless channel from Auto to something else,

    Vibe would suggest the same thing, some good advice from him here:
    http://www.boards.ie/vbulletin/showpost.php?p=72156746&postcount=343


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