Virgin TV360

Delta2113 · 27-11-2020 12:30PM

You will never be able to watch everything and that's down to the Broadcasters.

califano · 27-11-2020 01:47PM

I thought they raised it to more that 2 devices but may be wrong. Yeah licensing is a pain the way some channels are restricted.

Leroy42 · 27-11-2020 02:01PM

I recently upgraded from Horizon to 360.

The difference is massive. The ease of use, and the speed, of the user system, is, I was going to say incredible, but really it isn't. It is what it should have always been.

But it is a marked improvement on the Horizon box. Having the profiles, sure its a bit of a gimmick but it actually works and makes thing easier. The kids love it as it is now 'their' TV system.

I have found some issues trying to record to the second box, particularly from the app but even directly from the controller.

If you get multi-room it is really odd that they have the exact same remote for all boxes, rather than some difference. A simple colour change, shape change, something, would have made sense. I just put a sticker on mine to mark it out. Not a major issue I agree but should have been done.

Picture quality seems to be a bit better, but that is purely subjective on my part. What does seem better is we are suffering far less digitisation issues. We were having serious issues on the likes of CNN (given the US election we have been watching that quite a lot recently) which seem to have largely disappeared.

Overall, very glad to have upgraded. Yes it costs a bit more, but in reality, the horizon system was not fit for purpose and was not user friendly so in essence it was more a PITA and thus a total waste of money.

califano · 27-11-2020 02:31PM

Leroy42 wrote: »

I recently upgraded from Horizon to 360.

The difference is massive. The ease of use, and the speed, of the user system, is, I was going to say incredible, but really it isn't. It is what it should have always been.

But it is a marked improvement on the Horizon box. Having the profiles, sure its a bit of a gimmick but it actually works and makes thing easier. The kids love it as it is now 'their' TV system.

I have found some issues trying to record to the second box, particularly from the app but even directly from the controller.

If you get multi-room it is really odd that they have the exact same remote for all boxes, rather than some difference. A simple colour change, shape change, something, would have made sense. I just put a sticker on mine to mark it out. Not a major issue I agree but should have been done.

Picture quality seems to be a bit better, but that is purely subjective on my part. What does seem better is we are suffering far less digitisation issues. We were having serious issues on the likes of CNN (given the US election we have been watching that quite a lot recently) which seem to have largely disappeared.

Overall, very glad to have upgraded. Yes it costs a bit more, but in reality, the horizon system was not fit for purpose and was not user friendly so in essence it was more a PITA and thus a total waste of money.

Yeah I agree with you entirely its a breath of frest air compared to Horizon but really what were getting now we should have already in the 20th century!. The main box needs to be powered on to set a recording and not in standby(One thing that Horizon could do that this cant!). There is certain exceptions I think. For instance if the thing you need to record is next week then as long as the main box is switched on before next week then your recording will take effect. If your recording in the 2nd box is in 20 minutes then if your main box is not switched on before this time the recording wont take.

The live pause only works for a few short minutes on the second box its an annoyance but I suppose you can live with that.

Yes it would be a good idea to have a colour code difference at least with the multiroom remote. Most people dont have multiroom so I suppose they cared less about that.

Wabbit Ears · 27-11-2020 03:06PM

That comment about remote is really one of the most bizzare things Ive read today... like, thats not a thing thats done anywhere.. you cant just make up new things and be upset its not a thing that was done...

Leroy42 · 27-11-2020 03:08PM

Wabbit Ears wrote: »

That comment about remote is really one of the most bizzare things Ive read today... like, thats not a thing thats done anywhere.. you cant just make up new things and be upset its not a thing that was done...

exactly, who ever thought that innovation or new ideas were a good thing!

Wabbit Ears · 27-11-2020 03:14PM

Leroy42 wrote: »

exactly, who ever thought that innovation or new ideas were a good thing!

The design, cost, implementation, logistics and distribution for no specific gain that cant be achieved with a sticker or bit of tape is why noone does it.

Delta2113 · 27-11-2020 03:17PM

"The live pause only works for a few short minutes on the second box its an annoyance but I suppose you can live with that."

Press record and then pause it and then it's just like the main box. Not ideal but it works.

Leroy42 · 27-11-2020 03:21PM

Wabbit Ears wrote: »

The design, cost, implementation, logistics and distribution for no specific gain that cant be achieved with a sticker or bit of tape is why noone does it.

I understand why they didn't do it, but they are charging a monthly fee so while I agree they didn't need to do it, it would be helpful and not something too difficult to achieve.

deravarra · 27-11-2020 03:38PM

Delta2113 wrote: »

You will never be able to watch everything and that's down to the Broadcasters.

No issues with any channel watched through the Sky Q app.

Delta2113 · 27-11-2020 04:41PM

deravarra wrote: »

No issues with any channel watched through the Sky Q app.

- You can't stream Itv3 or Itv 4 at all.

CoBo55 · 27-11-2020 05:10PM

Leroy42 wrote: »

I understand why they didn't do it, but they are charging a monthly fee so while I agree they didn't need to do it, it would be helpful and not something too difficult to achieve.

I've had sky multi room for years, both remotes are identical can't say there's ever been a problem. Getting a remote moulded in a different colour would be quite difficult to achieve.

deravarra · 27-11-2020 05:25PM

Delta2113 wrote: »

- You can't stream Itv3 or Itv 4 at all.

Well, I couldn't think of any reason I would want to

Loughc · 27-11-2020 10:09PM

mollser wrote: »

After a reset of the 360 box by switching off at the back, my remote has unpaired itself from Samsung tv. Worked perfectly up to yesterday, have tried holding "OK" and 0 button for 10+ seconds as recommended, and tried the pairing mechanism in settings, just won't work.

This is for volume and on/off.

Any other tips?

Thx!

This is happening to me now. Tried taking the batteries out for 30 seconds no luck. Any ideas?

highpath · 27-11-2020 11:00PM

Hi All

Got the 360 box yesterday. Just one but very major issue. The red colours are not right. I have tried changing all the resolution settings on the box and played around with the tv settings but cant get to anywhere near the quality on the old horizon box. Any ideas...would reboot help?

TIA

Highpath

mollser · 28-11-2020 11:38AM

Loughc wrote: »

This is happening to me now. Tried taking the batteries out for 30 seconds no luck. Any ideas?

Hi Loughc, no we haven't been able to resolve this, factory reset didn't work either. I thought it was just us. I was going to contact them but need to build up my patience for that!

Wabbit Ears · 28-11-2020 11:31PM

TV manufacturer info gets passed down through the HDMI.

Is there anything in your setup like old HDMI cables or plugging into something else etc that may be stopping the manufacturer code from being passed correctly?

Loughc · 29-11-2020 12:26AM

mollser wrote: »

Hi Loughc, no we haven't been able to resolve this, factory reset didn't work either. I thought it was just us. I was going to contact them but need to build up my patience for that!

I was able to fix mine. I had a Christmas decoration blocking the TV signal :O

Polar101 · 30-11-2020 01:11AM

So.. does anyone know what the deal is with Discovery HD (channel 208?)? I'm on the "bigger" bundle with 50 channels, and according to the website I'm supposed to have it in the bundle, but I don't.

So far I've contacted VM support 3 times about it

1) It should be included, "refreshed entitlements" (nothing happened)
2) A technician will be sent out (never arrived)
3) Not sure if it should be included, but Discovery SD works (700-series channel) and they'll find out about Discovery HD (never heard back)

After so many hours I just gave up, but would have been nice to get it sorted out.

Kurn · 30-11-2020 11:00AM

Polar101 wrote: »

So.. does anyone know what the deal is with Discovery HD (channel 208?)? I'm on the "bigger" bundle with 50 channels, and according to the website I'm supposed to have it in the bundle, but I don't.

So far I've contacted VM support 3 times about it

1) It should be included, "refreshed entitlements" (nothing happened)
2) A technician will be sent out (never arrived)
3) Not sure if it should be included, but Discovery SD works (700-series channel) and they'll find out about Discovery HD (never heard back)

After so many hours I just gave up, but would have been nice to get it sorted out.

Yes, I have the exact same issue.

Can you try Drama channel catch up - go back on the guide and try and watch something. For me that does not work either.

For me to fix this issue they:

1. Resent the signal and booked a tech- failed
2. Called me over video to fix - failed
3. Sent me out a new box - failed
4. New box reboots if I want to use wifi - so have to use a cable. - failed
5. Tried some "high level stuff" - failed.
6. Booked a second tech to call out - but was not "entered correctly" so he never turned up. - failed
7. Called again and was told "he has to go for lunch now - do I want to speak to someone else".
8. Booked another tech - which I am waiting for. - PENDING

Advised, this is an issue on their end as it's subscription and it also does not work on tablet. Advised there are complaints online - not interested.

I'll let you know if they ever fix it.

Wabbit Ears · 30-11-2020 11:53AM

Polar101 wrote: »

So.. does anyone know what the deal is with Discovery HD (channel 208?)? I'm on the "bigger" bundle with 50 channels, and according to the website I'm supposed to have it in the bundle, but I don't.

So far I've contacted VM support 3 times about it

1) It should be included, "refreshed entitlements" (nothing happened)
2) A technician will be sent out (never arrived)
3) Not sure if it should be included, but Discovery SD works (700-series channel) and they'll find out about Discovery HD (never heard back)

After so many hours I just gave up, but would have been nice to get it sorted out.

Does Nat Geo HD and History HD work also?

Arnold Layne · 30-11-2020 12:55PM

What is the difference between the Full House Bundle and the Bigger Than Big Bundle? Are there more channels? I can't find anything on the VM Website

Delta2113 · 30-11-2020 03:17PM

No difference as far as I know channel wise.

Arnold Layne · 30-11-2020 03:47PM

Delta2113 wrote: »

No difference as far as I know channel wise.

Its difficult to understand what the differences are between both

Delta2113 · 30-11-2020 04:39PM

Full house is old Horizon box and now it's called Bigger than big for 360 box.

Wabbit Ears · 03-12-2020 10:10PM

Just noticed that Film 4 HD has replay now, just watched Taken 3 that was on last night.
Also SKY 1 seems to have replay now also.

deravarra · 04-12-2020 10:45AM

Delta2113 wrote: »

Full house is old Horizon box and now it's called Bigger than big for 360 box.

And yet much much smaller than their UK counterparts.

Why do we have to take the crumbs while paying considerably more than they do?

05-12-2020 10:23PM

I tried the upgrade link again and this time there was a "one off activation fee" of €0 listed at checkout instead of €50. I went ahead and ordered it. Hope it's not some kind of trick. Currently paying €99 a month but the new package will be €104.

icdg · 11-12-2020 08:42PM

Just to note, it seems Virgin Media U.K. are now also issuing Virgin 360 boxes with the Horizon 4 platform, so both countries are now aligned STB-wise. Seems to be the end of their long-standing relationship with TiVo.

Doomofman · 12-12-2020 12:57PM

Anyone know if Sky Sports Box Office is in HD on 360 or is it still stuck in SD? Virgin's chat was less than useless

Virgin TV360

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