Virgin TV360

Kurn · 06-11-2020 12:48PM

Does anyone know what way the subscription rights works on 360 box?

For example on demand tells me I'm not subscribed to programs on demand for the Drama channel - even though I can watch the channel live, and on alibi I can watch the channel live, but catchup tells me I'm not subscribed. Is this a mistake or do you need a higher level package, does anyone know?

Shamrock 64 · 06-11-2020 03:12PM

Does anyone know how you can watch the various Europa League games as advertised, when they promote them on tv they say all matches available but if I go to the VM sports channels list there is normally only maybe one or two extra,yet they advertise all games available live.I have the VM TV app and media player on my phone and they aren't there either, thanks.

Delta2113 · 06-11-2020 03:52PM

@Shamrock64 - Do you have Tv with Virgin?

- Do you have Broadband with Virgin?

Shamrock 64 · 06-11-2020 04:26PM

Delta2113 wrote: »

@Shamrock64 - Do you have Tv with Virgin?

- Do you have Broadband with Virgin?

Yes,TV, broadband and phone with them.

mackersdublin · 06-11-2020 04:31PM

When Virgin Media say "all games" what they really mean is all Irish and UK teams' matches, not every single game. They only have 6 Extra Sport channels. But I do agree it's false advertising

Delta2113 · 06-11-2020 05:10PM

Virgin Media Sports do show every single UEFA Champions League and UEFA Europa League match. They don't show all UEFA Nations League matches.

Grand total off 7 but Extra 6 is not used much.

Shamrock 64 · 06-11-2020 05:14PM

Delta2113 wrote: »

Virgin Media Sports do show every single UEFA Champions League and UEFA Europa League match. They don't show all UEFA Nations League matches.

Grand total off 7 but Extra 6 is not used much.

Yeah, it's a shame the other channels aren't used for the best of the other games.Thanks.

Delta2113 · 06-11-2020 05:27PM

Kurn wrote: »

Does anyone know what way the subscription rights works on 360 box?

For example on demand tells me I'm not subscribed to programs on demand for the Drama channel - even though I can watch the channel live, and on alibi I can watch the channel live, but catchup tells me I'm not subscribed. Is this a mistake or do you need a higher level package, does anyone know?

- Does your replay tv function work?

- Sounds like your full entitlements are not set up on your account. You don't need a Technician out to your home.

mackersdublin · 06-11-2020 05:48PM

Delta2113 wrote: »

Virgin Media Sports do show every single UEFA Champions League and UEFA Europa League match. They don't show all UEFA Nations League matches.

Grand total off 7 but Extra 6 is not used much.

There was 24 Europa League matches yesterday and every other Thursday in the Group stages

Delta2113 · 06-11-2020 11:53PM

Apologies -your correct mackersdublin - just show's you I fell for the false advertising.

Kurn · 10-11-2020 10:58AM

Delta2113 wrote: »

- Does your replay tv function work?

- Sounds like your full entitlements are not set up on your account. You don't need a Technician out to your home.

Yes, everything else works, replay on all other channels. Just wanted to see if it was just me

mollser · 11-11-2020 09:39PM

After a reset of the 360 box by switching off at the back, my remote has unpaired itself from Samsung tv. Worked perfectly up to yesterday, have tried holding "OK" and 0 button for 10+ seconds as recommended, and tried the pairing mechanism in settings, just won't work.

This is for volume and on/off.

Any other tips?

Thx!

Delta2113 · 11-11-2020 09:50PM

Take batteries out off remote for 30 seconds and put back in.

mollser · 11-11-2020 11:16PM

Delta2113 wrote: »

Take batteries out off remote for 30 seconds and put back in.

Thanks, but still not happening. Have disconnected scart, unplugged box, batteries out. Waited a couple of minutes. Booted it all back up and nothing, so frustrating!

Delta2113 · 11-11-2020 11:34PM

Scart -you mean HDMI?

Wabbit Ears · 12-11-2020 08:35AM

Delta2113 wrote: »

Scart -you mean HDMI?

The Remote uses HDMI manufacturer signalling to set the TV codes. Scart doesnt carry this info so good call!!

CoBo55 · 12-11-2020 11:04AM

The tv box actually has a scart connection? I haven’t seen one in years.

Wabbit Ears · 12-11-2020 11:36AM

CoBo55 wrote: »

The tv box actually has a scart connection? I haven’t seen one in years.

A 9 pin DIN, which makes it even more obscure! smaller form factor but hardly what people have lying around.

Delta2113 · 12-11-2020 12:03PM

Virgin won't supply a mini-scart. I wouldn't recommend using one with the box.

lertsnim · 12-11-2020 05:15PM

mackersdublin wrote: »

When Virgin Media say "all games" what they really mean is all Irish and UK teams' matches, not every single game. They only have 6 Extra Sport channels. But I do agree it's false advertising

Channel 450 I think gives an interactive menu of the matches available. It had all the Europa League games on that the last time I looked.

mollser · 12-11-2020 05:25PM

Delta2113 wrote: »

Scart -you mean HDMI?

Sorry - yes HDMI - I'm old skool

Apparantly the box froze a couple of days ago, so the family took it upon themselves to unplug everything at the back, hdmi and all. Since then the remote has been unpaired.

Does a factory reset delete all the recordings on the 360? This is the level of desparation I'm at

Shamrock 64 · 12-11-2020 05:44PM

lertsnim wrote: »

Channel 450 I think gives an interactive menu of the matches available. It had all the Europa League games on that the last time I looked.

Only one or two were in use last time, would like to choose some European games if possible,not just the British teams.

Delta2113 · 12-11-2020 05:50PM

@mollser - you can keep your recordings with factory reset.

That Virgin Media Sport App is pretty useless (remember it on Horizon) - it just changes the channel off your box. It actually switched me to Sky Sports which was not showing the match.

Delta2113 · 12-11-2020 05:59PM

mollser wrote: »

Sorry - yes HDMI - I'm old skool

Apparantly the box froze a couple of days ago, so the family took it upon themselves to unplug everything at the back, hdmi and all. Since then the remote has been unpaired.

Does a factory reset delete all the recordings on the 360? This is the level of desparation I'm at

- Maybe the remote froze? - batteries out for 30 seconds then back in should sort this.

Kurn · 13-11-2020 11:19AM

So I messaged VM on what's app, as the discovery channel is saying not subscribed.

They want to arrange a tech visit at a cost of 50 euro.

Now this channel has never worked. And I just paid them 50 euro a few days ago to "activate" the service. What are they playing at. I guess I can live without discovery, but a terrible way to do business.

lertsnim · 13-11-2020 11:25AM

They want to charge you €50 for something that is their fault? I'd be looking for the cancellation department.

Kurn · 13-11-2020 11:42AM

Delta2113 wrote: »

- There is a big bundle and a bigger bundle (I know stupid names). If you are only on the big bundle then you don't get Discovery. You would have to upgrade for the higher bigger bundle.

No matter what, you don't need a service Tech out but even if they decided to send a Tech it would be free -no charge. Agent hasn't a clue by the sound off it.

Yes. I can tell by the message is a subscription issue. I told her it does not look like an issue that needs a callout... She "sent a signal" to the box, which she said would take 3 minutes but it did nothing.

All bundles seem to include Discovery (the main channel I know there are other branded discovery channels not included) - https://www.virginmedia.ie/bundles/broadband-tv-phone/).

My sub - has 50 channels which clearly has discovery HD listed. I can watch Discovery +1 and Discovery on demand, seems odd, I only noticed this now as it's very far down the EPG.

It's not too much of an issue but it also affects replay on Drama channel.

Delta2113 · 13-11-2020 11:43AM

- There is a big bundle and a bigger bundle. If you are only on the big bundle you should get 3 knowledge channels Discovery,Discovery +1 and DMax. Bigger bundle has 14 knowledge channels.

A friend off mine had this issue with Discovery and it was sorted without a Tech visit.

No matter what, you don't need a service Tech out but even if they decided to send a Tech it would be free -no charge. Agent hasn't a clue by the sound off it.

Kurn · 13-11-2020 11:51AM

No she won't shift on the cost.

As it's been 30 days since I signed up I must have a tech visit, and pay 50 euro. She advised I should have Discovery channel and a tech visit is required.

It's not so much the loss of the channel than the way they treat customers! All this is after waiting 3 days for an activation signal to be sent to my box to enable it, and then an adaptor sent out so I could split my broadband and tv.

Delta2113 · 13-11-2020 11:52AM

Sorry Kurn - you replied to my deleted post - I was correcting myself. I would get back on to them again.

As I said my friend had the same Discovery problem.

Murdoch Mysteries is frozen for weeks and they never had episode 2 off Adult Material on the Channel 4 player (fair enough maybe channel 4 issue but still an issue).

Virgin TV360

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