Eir rural FTTH thread

spix wrote: »

Yeah Digiweb charge a 200 installation fee which makes it a good bit more expensive.

What I'm saying is Eir Rep #1 told me I'm only eligible for standalone broadband as my line is deactivated. Eir Rep #2 said I'm elegible for broadband + phone bundle and the phone will be VOBB, not copper line.

From what I've read reactivating the line has to be free but why didn't the rep say this was possible. They were pretty adamant I cannot get any kind of phone deal with the ftth which makes zero sense to me. I know for a fact people here have got the ftth/phone bundle and had their line reactivated. So much conflicting info.

eir sales people tend to poorly understand there products.

There is a "talk to eir" forum here. Try there..

I also find their webchat service pretty good.


What are you using for Broadband at teh moment ?? mobile ? Wireless ?

Grumpypants wrote: »

Eir TV just installed, nice system better picture than sky. Better channels, free Eir & BT sports and a multiroom box. Got free home plugs worth €120 too.

Guide isnt great, but does the job, and a much better system for scrolling through channels while watching tv.

Sky box is straight out to the back room as a free to air now.

What are the better channels?

BorneTobyWilde wrote: »

More confused.
I want FTTH Plus Phone package at a set price. Some people make it sound like I will still have my old phone bill on top of the FTTH phone package bill.
I want an all in price for FTTH AND PHONE with the unlimited calls to irish and uk landline and mobiles.

You can get it easily if your phone line is already active. The deal on the website is 30per month first 3 months, 70 for 9 months, 12 month contract. 50 cash back = 56 per month. According to Eirs pricing pdf the full price will be 77 a month after the initial contract although its probably negotiable.

spix wrote: »

Have just cancelled everything for now.

Is it possible to simply reactive the landline now, then down the road reorder FTTH and then combine it with the FTTH bundle?

If the information the reps are giving you is correct and the FTTH bundle is now only VOB phone it would appear they are rolling it already, pre-public launch, and this may be the new policy - beginning the transition from copper to NGA only access.

The current USO requirement for the provision of a telephone service by eir does not apply if

- At premises where affordable voice services are provided on a commercial basis over an alternative wired network, the USO does not apply.
- At premises where affordable mobile voice services are provided with good indoor coverage, the cost threshold for the USO is reduced from €7,000 to €1,000.
- At premises where wholesale broadband connections are available over an alternative network, but affordable voice service is not provided on a commercial basis, the USP need not invest in its own connections but is free to procure a wholesale connection and use voice over internet protocol (“VoIP”) to provide the required voice service.

https://www.comreg.ie/media/dlm_uploads/2016/07/ComReg-1665.pdf

The Cush wrote: »

Is it possible to simply reactive the landline now, then down the road reorder FTTH and then combine it with the FTTH bundle?

If the information the reps are giving you is correct and the FTTH bundle is now only VOB phone it would appear they are rolling it already, pre-public launch, and this may be the new policy - beginning the transition from copper to NGA only access.

The current USO requirement for the provision of a telephone service by eir does not apply if

- At premises where affordable voice services are provided on a commercial basis over an alternative wired network, the USO does not apply.
- At premises where affordable mobile voice services are provided with good indoor coverage, the cost threshold for the USO is reduced from €7,000 to €1,000.
- At premises where wholesale broadband connections are available over an alternative network, but affordable voice service is not provided on a commercial basis, the USP need not invest in its own connections but is free to procure a wholesale connection and use voice over internet protocol (“VoIP”) to provide the required voice service.

https://www.comreg.ie/media/dlm_uploads/2016/07/ComReg-1665.pdf

I don't care if the phone is over landline or voip, just want to order the bundle advertised. Eir making it very confusing for no reason and don't know who to believe. I'd have thought reactivating the phone line would be pretty simple but they're making it sound like a major issue. I'll probably end up ordering from the local rep who said it would be vob. Will call later to confirm since other people here are saying its not until September.

ps - nobody said it is vob only now... the rep in chat let me order a phone bundle, seemed to imply it was a regular landline when answering questions. rep #2 not possible to get phone bundle as line is deactivated. rep #3 said phone line will be vob.

i went with digiweb. got install day took time off work waited for kn guy he rings im here to install the phone line i said what no its fibre ftth your installing he said no i got order to do a phone line install so i quickly ring digiweb and they tell me i need a phone line to get fibre,thats not what the guy said oo phone when i ordered it,, i am now banging my head on table as this is reason i canceled eir, digiweb guy says ring kn guy to come back and install phoneline or else i wont be able to get ftth,and im trying to explain to digiweb its ftth fibre to the home i dont need a "phone socket" to plug the moden into.. now im pulling my hair folicles out of im shaved head,, kn guy arrives i just let him reactivate the phone line he gives me new phone number tells me to ring digiweb with the new number i ring digiweb said then need to wait for report to come back from kn, im still waiting since tuesday no word from digiweb and i went with them because of there customer service,and i see the 150mb package is 10 euro cheaper with siro/digiweb then the 150mb eir/digiweb and digiweb giving siro/digiweb customers better router the 7560 where eir/digiweb getting the 7360
thinking of just scrapping the whole idea of getting fibre and take up yoga or something.

yammagamma wrote: »

i went with digiweb. got install day took time off work waited for kn guy he rings im here to install the phone line i said what no its fibre ftth your installing he said no i got order to do a phone line install so i quickly ring digiweb and they tell me i need a phone line to get fibre,thats not what the guy said oo phone when i ordered it,, i am now banging my head on table as this is reason i canceled eir, digiweb guy says ring kn guy to come back and install phoneline or else i wont be able to get ftth,and im trying to explain to digiweb its ftth fibre to the home i dont need a "phone socket" to plug the moden into.. now im pulling my hair folicles out of im shaved head,, kn guy arrives i just let him reactivate the phone line he gives me new phone number tells me to ring digiweb with the new number i ring digiweb said then need to wait for report to come back from kn, im still waiting since tuesday no word from digiweb and i went with them because of there customer service,and i see the 150mb package is 10 euro cheaper with siro/digiweb then the 150mb eir/digiweb and digiweb giving siro/digiweb customers better router the 7560 where eir/digiweb getting the 7360
thinking of just scrapping the whole idea of getting fibre and take up yoga or something.

amen to that haha ive had my ftth upgrade 1000mbs package on order since the start of march, first techie came out, asked me to dig up the underground ducting for him (concrete slab job) and hed be back the week after. waited for him to come back so i could tell him to put in an overhead instead...never came back. tried to put in a new installation appointment only to be told my ftth had been already installed :rolleyes: got that misunderstanding corrected and had a new appointment back in april, date came no techie, it was canceled by eir. put in new appointment for today, techie comes out says we have to put in a new pole, doesnt give me a date or time for this, says he'll call it in and off he trots. i presume even after the pole gets planted (next year maybe) ill have to ring in a new techie appointment.

getting internet is a damn joke in this country, i spend more time worrying about broadband installation than nearly anything else ffs

Icyseanfitz wrote: »

amen to that haha ive had my ftth upgrade 1000mbs package on order since the start of march, first techie came out, asked me to dig up the underground ducting for him (concrete slab job) and hed be back the week after. waited for him to come back so i could tell him to put in an overhead instead...never came back. tried to put in a new installation appointment only to be told my ftth had been already installed :rolleyes: got that misunderstanding corrected and had a new appointment back in april, date came no techie, it was canceled by eir. put in new appointment for today, techie comes out says we have to put in a new pole, doesnt give me a date or time for this, says he'll call it in and off he trots. i presume even after the pole gets planted (next year maybe) ill have to ring in a new techie appointment.

getting internet is a damn joke in this country, i spend more time worrying about broadband installation than nearly anything else ffs

New poles were put up on my street a few weeks ago, but we had just put down new tarmac so said to leave the old one. No mention it was required for the new broadband, the fibre cable is installed on the old pole already. More trouble to look forward to I guess...

Icyseanfitz wrote: »

we need a new pole due to trees blocking the run of the cable to the house from the old pole, a-b-c as opposed to a-c. So your probably grand.

I got some tree tops in the way but theres a telephone line going straight through them, hopefully the fibre can just follow the same route

yammagamma wrote: »

got install day took time off work waited for kn guy he rings im here to install the phone line i said what no its fibre ftth your installing he said no i got order to do a phone line install so i quickly ring digiweb and they tell me i need a phone line to get fibre,thats not what the guy said oo phone when i ordered it,, i am now banging my head on table as this is reason i canceled eir, digiweb guy says ring kn guy to come back and install phoneline or else i wont be able to get ftth,and im trying to explain to digiweb its ftth fibre to the home i dont need a "phone socket" to plug the moden into.. now im pulling my hair folicles out of im shaved head,, kn guy arrives i just let him reactivate the phone line he gives me new phone number tells me to ring digiweb with the new number i ring digiweb said then need to wait for report to come back from kn, im still waiting since tuesday no word from digiweb and i went with them because of there customer service,and i see the 150mb package is 10 euro cheaper with siro/digiweb then the 150mb eir/digiweb and digiweb giving siro/digiweb customers better router the 7560 where eir/digiweb getting the 7360
thinking of just scrapping the whole idea of getting fibre and take up yoga or something.

I think that's the longest single sentence I've ever seen. Sorry for going off topic but I'm in awe that one sentence can be so long.

Sky telling a neighbour they'll be reselling Eir FTTH "when it goes live in our area" (it's been live weeks already).
i take it this is porkies (in the short term anyways) ?
How long till they will resell it I wonder ?

Was thinking of ordering Ftth with Eir the 150 package with landline as I already have the landline and broadband with eir. However the best they can do for me is 55e for 6 months and then 75e thereafter. Was wondering is that what everyone else is paying or are there better deals out there.

Thanks for that.