Eir rural FTTH thread

jamesthepeach

They passed my sister's house with fibre the other day. How long until she can order it now?.
She is on the swords exchange.

Gonzo

spix wrote: »

Why would they do that when they're less likely to be able to overcharge people?

In a perfect world they should scrap the FUP altogether as it makes Eir look better, more customer friendly, more likely hood for customers to stay with Eir. The FUP is petty, especially considering many customers don't go over it, it's just really annoying knowing that the FUP is there, and gives you a reason to check the data allowance.

If another reseller joins the party and offers proper true unlimited usage, many of us here will move to that provider when contracts are up just to have no FUP and Eir would lose out on a certain % of customers because of the FUP.

ACLFC7

jamesthepeach wrote: »

They passed my sister's house with fibre the other day. How long until she can order it now?.
She is on the swords exchange.

The estimated date for the Swords exchange is Winter 2017

jamesthepeach

ACLFC7 wrote: »

The estimated date for the Swords exchange is Winter 2017

So it will be a while yet before I get a go of ftth
Dying to try it out.
How does she find out when it's live?

ACLFC7

jamesthepeach wrote: »

How does she find out when it's live?

Sometimes sales people call to the house. Otherwise you just have to keep looking at the dates on the map here http://fibrerollout.ie/where-and-when/.

Or enter your eircode here: https://www.eir.ie/broadband/1000mb-fibre/

plodder

I noticed today, some work done on the ducts leading up to our local exchange (Oldtown, Co Dublin) from the core network, which is only a couple of hundred metres away. Good news, that gives me more confidence that they will come close to meeting the middle of the year commitment for us.

BorneTobyWilde

Does the phone line change?
Is it still the same phone working the same way.
Are the calls to all Irish and UK landlines and mobiles unlimited

knipex

Gonzo wrote: »

In a perfect world they should scrap the FUP altogether as it makes Eir look better, more customer friendly, more likely hood for customers to stay with Eir. The FUP is petty, especially considering many customers don't go over it, it's just really annoying knowing that the FUP is there, and gives you a reason to check the data allowance.

To be fair that is the point..

Data costs money. By putting in a reasonable FUP they spread the cost across a larger pool of people and 95% of customers are happy. OK 5% heavy users get caught but that data costs money, if they get rid of the FUP then the cost would go up for heavy and light users alike..

knipex

BorneTobyWilde wrote: »

Does the phone line change?
Is it still the same phone working the same way.
Are the calls to all Irish and UK landlines and mobiles unlimited

New fiber line is installed for the FTTH service. Copper lien remains unchanged, whats included in plans depends on what package you order so best people to ask would be sales..

spix

knipex wrote: »

New fiber line is installed for the FTTH service. Copper lien remains unchanged, whats included in plans depends on what package you order so best people to ask would be sales..

I was told by another eir rep that the phone line will not use copper cable, but VOBB. So much conflicting information... anyone who got it installed recently with the broadband/phone package can explain things?

knipex

spix wrote: »

I was told by another eir rep that the phone line will not use copper cable, but VOBB. So much conflicting information... anyone who got it installed recently with the broadband/phone package can explain things?

By VOBB I assume you mean VOIP. ??

Last I heard was eir were not enabling this... yet. All voice is still run over copper lines..

The Cush

spix wrote: »

I was told by another eir rep that the phone line will not use copper cable, but VOBB. So much conflicting information... anyone who got it installed recently with the broadband/phone package can explain things?

Comreg's most recent decision in relation to access at a fixed location (phone line)

https://www.comreg.ie/media/dlm_uploads/2016/07/ComReg-1665.pdf

The Cush

knipex wrote: »

By VOBB I assume you mean VOIP. ??

Last I heard was eir were not enabling this... yet. All voice is still run over copper lines..

eir are referring to it as VOB, Sept is the recent date mentioned for launching the service

spix

knipex wrote: »

By VOBB I assume you mean VOIP. ??

Last I heard was eir were not enabling this... yet. All voice is still run over copper lines..

I asked is it the same as VOIP they said similar but newer. Why would the rep say that then? Basically I tried to order the phone package with a different rep, they said they couldn't do it as my line is deactivated and I could get standalone broadband only. So I asked someone else and they said I would get VOBB phone.

d31b0y

My eircode is now passing at https://www.eir.ie/broadband/1000mb-fibre/ but I have Vodafone (and Imagine but that's an easy break) till the end of the year.
Has anyone had any luck getting the €200 cash back directly from sales or does it have to be the door to door guy?

Johnboy1951

spix wrote: »

I asked is it the same as VOIP they said similar but newer. Why would the rep say that then?

Because sales reps will say anything they think you want to hear?

Basically I tried to order the phone package with a different rep, they said they couldn't do it as my line is deactivated and I could get standalone broadband only. So I asked someone else and they said I would get VOBB phone.

Presumably VOBB is Voice Over BroadBand ...... maybe they want to use a new name for the same thing to differentiate their service?
It is VOIP from what I can tell.

There are hundreds (probably more) providers of VOIP services available to you. There is little or no advantage in using your ISP's service (if they have one, and eir do not yet have one).

I have been using VOIP / VOBB for years ..... and my broadband is provided over copper line.
I do so because the cost of calls is considerably cheaper using VOIP from my chosen provider.

There is a Boards section for VOIP queries
http://www.boards.ie/vbulletin/forumdisplay.php?f=542

You would be best advised to do some research on providers of VOIP services and what their 'plans' are. You would surely find an offer that suits your needs.

knipex

d31b0y wrote: »

My eircode is now passing at https://www.eir.ie/broadband/1000mb-fibre/ but I have Vodafone (and Imagine but that's an easy break) till the end of the year.
Has anyone had any luck getting the €200 cash back directly from sales or does it have to be the door to door guy?

No you can get it from sales but its not €200 cash.

Once you get the closeout invoice from Vodafone with the early termination charge, you send it to eir an they credit your account to the value of the termination charge to a max of €200

spix

Johnboy1951 wrote: »

Because sales reps will say anything they think you want to hear?



Presumably VOBB is Voice Over BroadBand ...... maybe they want to use a new name for the same thing to differentiate their service?
It is VOIP from what I can tell.

There are hundreds (probably more) providers of VOIP services available to you. There is little or no advantage in using your ISP's service (if they have one, and eir do not yet have one).

I have been using VOIP / VOBB for years ..... and my broadband is provided over copper line.
I do so because the cost of calls is considerably cheaper using VOIP from my chosen provider.

There is a Boards section for VOIP queries
http://www.boards.ie/vbulletin/forumdisplay.php?f=542

You would be best advised to do some research on providers of VOIP services and what their 'plans' are. You would surely find an offer that suits your needs.

Well the other sales rep didn't want to tell me anything I wanted to hear. I was arguing for ages as to why its impossible for me to get a bundle with phone. They said its only available to people with a phone line that's already active. Didn't make sense at all to me, how can it be impossible when the line is already pyhsically installed.

The rep which told me about the VOBB said I could get the broadband + phone service without any arguing. Then I asked if it would use the copper cable, they said no, its VOBB.

I already use a VOIP service but its a disaster. Sometimes can't hear anything at all (or the other person can't hear anything) phone rings by itself sometimes. Just doesn't seem to work right.

chewed

Finally my contract has been cancelled and I can now order again. Took over 4 weeks to resolve, but at least I had time to think about the bundles again.

I'm watching feck all TV these days so I'm thinking of ditching Sky and going for the eir TV, 300mb fibre and pay as you use phone bundle.

What do people think? The only reason I was going for the 300mb option was in case the TV was using too much bandwidth when others were using it.

Johnboy1951

spix wrote: »

Well the other sales rep didn't want to tell me anything I wanted to hear. I was arguing for ages as to why its impossible for me to get a bundle with phone. They said its only available to people with a phone line that's already active. Didn't make sense at all to me, how can it be impossible when the line is already pyhsically installed.

You need an active phone to get a telephone package because eir do not yet have their own VOIP packages available, as previously posted.

So the only phone package available via eir (at present) is the legacy POTS service on the copper line.

So you can get a phone line activated; pay the monthly cost and get a phone call package for that (I guess eir still provide phone lines as they are legally required to do).

The rep which told me about the VOBB said I could get the broadband + phone service without any arguing. Then I asked if it would use the copper cable, they said no, its VOBB.

I already use a VOIP service but its a disaster. Sometimes can't hear anything at all (or the other person can't hear anything) phone rings by itself sometimes. Just doesn't seem to work right.

It appears you have a disaster of a VOIP provider or else your present broadband/hardware is not sufficiently capable of holding a good connection.
You do not need fast broadband, but you do need a solid and consistent one.
If the BB and your hardware are good then the problem is with your provider ..... and there are hundreds of those available to you.

In the future all telephone services will be of the VOIP type. Even now a lot of the phone calls are carried partly via VOIP.

spix

Johnboy1951 wrote: »

You need an active phone to get a telephone package because eir do not yet have their own VOIP packages available, as previously posted.

So the only phone package available via eir (at present) is the legacy POTS service on the copper line.

So you can get a phone line activated; pay the monthly cost and get a phone call package for that (I guess eir still provide phone lines as they are legally required to do).



It appears you have a disaster of a VOIP provider or else your present broadband/hardware is not sufficiently capable of holding a good connection.
You do not need fast broadband, but you do need a solid and consistent one.
If the BB and your hardware are good then the problem is with your provider ..... and there are hundreds of those available to you.

In the future all telephone services will be of the VOIP type. Even now a lot of the phone calls are carried partly via VOIP.

"pay the monthly cost and get a phone call package for that " What monthly cost are you talking about? I assumed I can just get the line reactivated for free and then get the bundle which is pretty much the only thing advertised on their website/brochure...seems pretty simple but impossible according to that sales rep


A few pages back on this thread someone was in the same situation as me with a deactivated line and said they were able to order the broadband + phone bundle. The KN guys came out first to reactivate the line but then there was some hassle getting the fibre broadband installed as Eir seemed convinced it had already been installed, but they only reactivated the line at the time.

My current connection is 5mb and completely stable, don't know what the issue is with it, seems to have a mind of its own. Btw I contacted digiweb about their phone bundle for ftth and they said its VOIP. Pure Telecom said theirs is on the copper line and a technician will call out to reactivate the line before installing the ftth.

Icyseanfitz

was meant to have another installation today but surprise surprise no call yet, 3 months after ordering. Joke of damn company, Digiweb are reselling the ftth now, is it nationwide? might try them and see if they can actually get someone to install something for me

Johnboy1951

spix wrote: »

"pay the monthly cost and get a phone call package for that " What monthly cost are you talking about? I assumed I can just get the line reactivated for free and then get the bundle which is pretty much the only thing advertised on their website/brochure...seems pretty simple but impossible according to that sales rep


A few pages back on this thread someone was in the same situation as me with a deactivated line and said they were able to order the broadband + phone bundle. The KN guys came out first to reactivate the line but then there was some hassle getting the fibre broadband installed as Eir seemed convinced it had already been installed, but they only reactivated the line at the time.

My current connection is 5mb and completely stable, don't know what the issue is with it, seems to have a mind of its own. Btw I contacted digiweb about their phone bundle for ftth and they said its VOIP. Pure Telecom said theirs is on the copper line and a technician will call out to reactivate the line before installing the ftth.

The phone line and call bundle has absolutely nothing at all to do with FTTH.
It is a separate service, with physically different cable into the home.

FTTC uses the existing copper phone line from the cabinet to the home.
So from what you posted above, Pure Telecom will provide two services ...... FTTH for broadband and a copper phone line activation for your phone service. Why would they need to activate the phone line BEFORE installing FTTH? Technically they wouldn't ... or is this just someone else confused between FTTH & FTTC?

spix

Johnboy1951 wrote: »

The phone line and call bundle has absolutely nothing at all to do with FTTH.
It is a separate service, with physically different cable into the home.

FTTC uses the existing copper phone line from the cabinet to the home.
So from what you posted above, Pure Telecom will provide two services ...... FTTH for broadband and a copper phone line activation for your phone service. Why would they need to activate the phone line BEFORE installing FTTH? Technically they wouldn't ... or is this just someone else confused between FTTH & FTTC?

"The phone line and call bundle has absolutely nothing at all to do with FTTH.
It is a separate service, with physically different cable into the home."

Line rental and unlimited phone calls via landline are included in most of the FTTH bundles on Eir website and in the brochure I got in the post. This is what I'm trying to order but they won't allow me to as my line is currently deactivated.

knipex

spix wrote: »

"pay the monthly cost and get a phone call package for that " What monthly cost are you talking about? I assumed I can just get the line reactivated for free and then get the bundle which is pretty much the only thing advertised on their website/brochure...seems pretty simple but impossible according to that sales rep


A few pages back on this thread someone was in the same situation as me with a deactivated line and said they were able to order the broadband + phone bundle. The KN guys came out first to reactivate the line but then there was some hassle getting the fibre broadband installed as Eir seemed convinced it had already been installed, but they only reactivated the line at the time.

My current connection is 5mb and completely stable, don't know what the issue is with it, seems to have a mind of its own. Btw I contacted digiweb about their phone bundle for ftth and they said its VOIP. Pure Telecom said theirs is on the copper line and a technician will call out to reactivate the line before installing the ftth.

Not sure what you asking ?

If its the cost of a bundle then its on the eir website or talk to Eir sales.
If its the cost of reactivating a copper line then talk to Eir sales.

Are you going Eir, Pure or Digiphone ?

Get prices off all of them. Based on what you are saying Digiweb will not need a copper line so no worries about getting it activated.. BUT AFAIK Digiweb charge an installation fee for the fiber..

Gonzo

chewed wrote: »

Finally my contract has been cancelled and I can now order again. Took over 4 weeks to resolve, but at least I had time to think about the bundles again.

I'm watching feck all TV these days so I'm thinking of ditching Sky and going for the eir TV, 300mb fibre and pay as you use phone bundle.

What do people think? The only reason I was going for the 300mb option was in case the TV was using too much bandwidth when others were using it.

i think the 300mb fibre plan is perfect with decent upload.

I am not a fan of Eir's TV service, I find the box annoying to use, i don't like the interface and apart from sports or movies, the channels are mostly standard free to air available elsewhere for free. Eir's TV service is missing many channels such as Sky News, Sky One, Sky Living, Sky Atlantic and lots of other channels, no access to any ITV channels.

As for the service taking away some bandwidth, that wouldn't be too much of a problem on the 300mb plan, instead of a real speed of about 286, your real speed would be about 240.

spix

knipex wrote: »

Not sure what you asking ?

If its the cost of a bundle then its on the eir website or talk to Eir sales.
If its the cost of reactivating a copper line then talk to Eir sales.

Are you going Eir, Pure or Digiphone ?

Get prices off all of them. Based on what you are saying Digiweb will not need a copper line so no worries about getting it activated.. BUT AFAIK Digiweb charge an installation fee for the fiber..

Yeah Digiweb charge a 200 installation fee which makes it a good bit more expensive.

What I'm saying is Eir Rep #1 told me I'm only eligible for standalone broadband as my line is deactivated. Eir Rep #2 said I'm elegible for broadband + phone bundle and the phone will be VOBB, not copper line.

From what I've read reactivating the line has to be free but why didn't the rep say this was possible. They were pretty adamant I cannot get any kind of phone deal with the ftth which makes zero sense to me. I know for a fact people here have got the ftth/phone bundle and had their line reactivated. So much conflicting info.

chewed

Gonzo wrote: »

i think the 300mb fibre plan is perfect with decent upload.

I am not a fan of Eir's TV service, I find the box annoying to use, i don't like the interface and apart from sports or movies, the channels are mostly standard free to air available elsewhere for free. Eir's TV service is missing many channels such as Sky News, Sky One, Sky Living, Sky Atlantic and lots of other channels, no access to any ITV channels.

As for the service taking away some bandwidth, that wouldn't be too much of a problem on the 300mb plan, instead of a real speed of about 286, your real speed would be about 240.

Cheers Gonzo. Yes, I know what I'll be missing when I drop Sky, but as I said, I don't watch much TV anymore and am more into box sets. When I do turn it on, I find myself just clicking around until I decide to watch something I've recorded. The only channels I'd miss would be Sky Atlantic and Viceland. I do find the Sky+ system really easy to use, so would also miss that. I don't think any other provider has come close to the functionality of Sky. My dad recently got Sky Q and he hates it. I don't blame him, as compared to the old Sky+ system, it's totally unintuitive!

Johnboy1951

spix wrote: »

"The phone line and call bundle has absolutely nothing at all to do with FTTH.
It is a separate service, with physically different cable into the home."

Line rental and unlimited phone calls via landline are included in most of the FTTH bundles on Eir website and in the brochure I got in the post. This is what I'm trying to order but they won't allow me to as my line is currently deactivated.

For FTTH? or is that FTTC?

The FTTH bundles on this page mention mobile but not landline

https://www.eir.ie/broadband/1000mb-fibre/


On the other hand, if you are able to get FTTH or not, I see no reason why you cannot separately contract with eir to provide a landline and phone number.
Maybe just order a landline connection and forget about ordering broadband until you have it?

spix

Johnboy1951 wrote: »

For FTTH? or is that FTTC?

The FTTH bundles on this page mention mobile but not landline

https://www.eir.ie/broadband/1000mb-fibre/


On the other hand, if you are able to get FTTH or not, I see no reason why you cannot separately contract with eir to provide a landline and phone number.
Maybe just order a landline connection and forget about ordering broadband until you have it?

You're wrong... and I have the brochure in front of me for fibre to the home and they're here https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/pt4.1.10.pdf And many people have posted on this thread about getting the ftth/phone bundle. No interest in a separate phone bundle its too expensive.

Here's the regular prices for the bundles taken from the pdf pricing
Stanalone broadband 150mb is 55euro (was offered 50 for 12 months)
+ pay as you go landline 57 euro (again offered 50 for 12 months)
+ unlimited calls 77 euro (the 12 month deal below, 35 for first 3, then 70 for 9 which works out to be 57 euro per month after the 50 cashback) Or 61 per month fixed for 12 months. I assume this goes back to 77 euro per month after initial contract term.