UTV Launch Flat-Rate Internet Package

OHP

Thanks ando im still lost Maby it's becaouse I dont have the gameing programme. Oh well thanks any way


OHP

El_MUERkO

You can download it from here http://www.udpsoft.com/eye

Martin-UTVi

My pings are really bad to i'm getting an average of 130 on most servers i play on

Guys - could you email me (martin@u.tv) with a list of some of the game servers you play on? I'm guessing most of these servers are Irish servers currently hanging off the Eircom network. Currently I can't seem to find any issues to the likes of Jolt or Barrysworld. With the info, we'll be able to do a bit of digging and then put some pressure on Nevada.

When i connect i usually connect at 49333bps, 50666bps or 52000bps. This usually give an average download of 4.7KBs to 5.1KBs. However i find that after and hour or two the connection will suddenly dip, always to a level giving about 3.7KBs

Ok, we're not imposing any sort of throttle, and this certainly isn't something that is initiated from our end. The only thing I can think of is that for some reason the modem has renegotiated the speed due to line quality.......If possible could you enable full modem/dialup logging and see if the modem log shows a drop in speed due to a renegotiated connection? Back in the early days of K56flex etc. we got awful problems where modems would just start dropping down their speeds until they hit 9600.....but this was generally due to poor implementation of the conflicting 56k standards at the time.

Dotsie~tmp

The only thing I can think of is that for some reason the modem has renegotiated the speed due to line quality..

Thats what i thought. There is always a few second delay while this happens, i thought it was some sort or re-negotiaton.

http://www.iol.ie/~dotsie/download.jpg
http://www.boards.ie/vbulletin/attachment.php?s=&postid=669607

These are pretty identical eh?

If possible could you enable full modem/dialup logging and see if the modem log shows a drop in speed due to a renegotiated connection?

Sure. Can someone tell me how to enable full modem logging and where the log file saves to? Is there a specific logging preogram i need?

pencil

Hello,

I'm having problems accessing certain page when I diallup through UTV.

The link which I cannot access can be found at the bottom of this page: http://www.hosting365.ie/

And is labelled 'Click to Log In'

I have been in contact with http://www.hosting365.ie/ and they have suggested that 'perhaps your ISP is caching or proxy'ing your connection'.


I deleted my 'temporary internet files' & cleared my history twice - but still cannot access this site.

If I immediatly hangup from UTV, and dial in through eircom or oceanfree I can access my this page no problem.


What may be causing some page to be unreachable when using UTV?

pork99

I deleted my 'temporary internet files' & cleared my history twice - but still cannot access this site.

I think they mean a server cache

try deleting cookies?

just that as far as I know cookies are the only way there could be a link between your browser and the server cache

(but my knowledge of web servers not advanced extends to right click -> Default Website -> Properties on IIS and mutilating the httpd.conf until its f-ed up beyond recognition on Apache. I've never seen any configuration in either for server cache - probably there just too lazy to look)

dood

The only thing I can think of is that for some reason the modem has renegotiated the speed due to line quality

I doubt its the line quality as my line is about a year old - also if it was the line how come it doesnt affect me when I use other ISPs???
I think modem logging is enabled by going into the properties of your modem, then the diagnostic tab and ticking the "Append to Log" box.

flamegrill

Originally posted by pork99
I think they mean a server cache

try deleting cookies?

just that as far as I know cookies are the only way there could be a link between your browser and the server cache

(but my knowledge of web servers not advanced extends to right click -> Default Website -> Properties on IIS and mutilating the httpd.conf until its f-ed up beyond recognition on Apache. I've never seen any configuration in either for server cache - probably there just too lazy to look)

UTV have in place a transparent proxy, there is no way to get around this without some fancy sort of routing on your own behalf.

usually hitting F5 a few times does the trick thou.

sceptre

Originally posted by pencil
What may be causing some page to be unreachable when using UTV?

If you're using IE 6, it's probably a setting in your privacy policy rather than anything UTV are doing.

TomF

For the past three or four days I've found my UTVip dial-up has been quicker and seems to be more stable. I only do email and Internet surfing, not games, so I don't know anything about "pings" and "pongs". I also can get through to a recorded message when I dial 0111222333, so I am hoping things are in better condition now.:)

Dotsie~tmp

May be obvious but have you tried this pencil?

Tools -> Internet Options -> Connections -> Settings ->
->Untick the 'Use proxy server' box. It comes auto enabled with UTV proxy as i remember when u download thier configuration file.



Heres the log form my logon martin, will post anything else if connection changes. Btw '12-09-2002 20:50:47.95 - Recv: <cr><lf>CONNECT 50666 V42bis<cr><lf>'. I thought v44bis was v.92 standard? Am i conected with v.92 or not do you know? Not all modems enabled yet?

12-09-2002 20:50:02.98 - Lucent Win Modem in use.
12-09-2002 20:50:03.03 - Modem type: Lucent Win Modem
12-09-2002 20:50:03.03 - Modem inf path: LTMODEM.INF
12-09-2002 20:50:03.03 - Modem inf section: Modem_PNP_DF
12-09-2002 20:50:03.30 - 115200,N,8,1
12-09-2002 20:50:03.30 - 115200,N,8,1
12-09-2002 20:50:19.99 - Initializing modem.
12-09-2002 20:50:19.99 - Send: AT<cr>
12-09-2002 20:50:19.99 - Recv: AT<cr>
12-09-2002 20:50:19.99 - Recv: <cr><lf>OK<cr><lf>
12-09-2002 20:50:19.99 - Interpreted response: Ok
12-09-2002 20:50:19.99 - Send: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>
12-09-2002 20:50:20.07 - Recv: AT &F E0 &C1 &D2 V1 S0=0\V1<cr>
12-09-2002 20:50:20.07 - Recv: <cr><lf>OK<cr><lf>
12-09-2002 20:50:20.07 - Interpreted response: Ok
12-09-2002 20:50:20.07 - Send: ATS7=60S30=0L2M1\N3%C1&K3B0B15B2X4<cr>
12-09-2002 20:50:20.08 - Recv: <cr><lf>OK<cr><lf>
12-09-2002 20:50:20.08 - Interpreted response: Ok
12-09-2002 20:50:20.08 - Dialing.
12-09-2002 20:50:20.08 - Send: ATDT;<cr>
12-09-2002 20:50:20.51 - Recv: <cr><lf>OK<cr><lf>
12-09-2002 20:50:20.51 - Interpreted response: Ok
12-09-2002 20:50:20.51 - Dialing.
12-09-2002 20:50:20.51 - Send: ATDT##########<cr>
12-09-2002 20:50:47.95 - Recv: <cr><lf>CONNECT 50666 V42bis<cr><lf>
12-09-2002 20:50:47.95 - Interpreted response: Connect
12-09-2002 20:50:47.95 - Connection established at 50666bps.
12-09-2002 20:50:47.95 - Error-control on.
12-09-2002 20:50:47.95 - Data compression on.

Tellox

-
Pinging login.legendofmir.net [217.65.66.10] with 32 bytes of data:

Reply from 217.65.66.10: bytes=32 time=417ms TTL=111
Reply from 217.65.66.10: bytes=32 time=296ms TTL=111
Reply from 217.65.66.10: bytes=32 time=295ms TTL=111
Reply from 217.65.66.10: bytes=32 time=294ms TTL=111

Ping statistics for 217.65.66.10:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 294ms, Maximum = 417ms, Average = 325ms


-
Pinging www.boards.ie [195.218.115.65] with 32 bytes of data:

Reply from 195.218.115.65: bytes=32 time=257ms TTL=59
Reply from 195.218.115.65: bytes=32 time=256ms TTL=59
Reply from 195.218.115.65: bytes=32 time=255ms TTL=59
Reply from 195.218.115.65: bytes=32 time=234ms TTL=59

Ping statistics for 195.218.115.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 234ms, Maximum = 257ms, Average = 250ms



-
Im going to have to go on netsmart if this stays this way..
Martin,I cant send you any of the q3 servers i play on, I dont stay on one, I just join the lowest ping one I see, and my ping ranges from 600 - 999..

Dotsie~tmp

Tizlox. Enable logging. Go to.

Control Panel->Modems->Properties->Connections->Advanced->Here turn on append to log. The connect, copy and paste the log results here.

Also i found a proggie that will analyze your last connection to net and give the results. (Modem Chk)You can find it here. http://www.utilitysoft.co.nz. Only run it AFTER u disconnect.

Dotsie~tmp

Martin i left the computer connect for about 3 hours tonight and while the connection did slow down (connected at 50666 & was d/l at 5KBs, then was 3.5KBs later) no re-negotiaton was show in the log. Using hyper terminal i was able to see the stats from my previous connection.

ATI11
Description

---

Status

---

Last Connection

---

V.90
Initial Transmit Carrier Rate

---

31200
Initial Receive Carrier Rate

---

49333
Final Transmit Carrier Rate

---

28800
Final Receive Carrier Rate

---

28800
Protocol Negotiation Result

---

LAPM
Data Compression Result

---

V42bis
Estimated Noise Level

---

394
Receive Signal Power Level (-dBm)---10
Transmit Signal Power Level (-dBm)---14
Round Trip Delay (msec)

---

12
Press any key to continue; ESC to quit.

Description

---

Status

---

---

Near Echo Level (-dBm)

---

NA
Far Echo Level (-dBm)

---

NA
Transmit Frame Count

---

57209
Transmit Frame Error Count

---

4
Receive Frame Count

---

44647
Receive Frame Error Count

---

17
Retrain by Local Modem

---

1
Retrain by Remote Modem

---

2
Call Termination Cause

---

0
Robbed-Bit Signaling

---

00
Digital Loss (dB)

---

0
Remote Server ID

---

NA

OK

ATI3LT V.92 Data+Fax Modem Version 8.22

OK

As can be seen there was one retrain/re-negotiation from my end and two from the remote UTV modems. By the end the connection had shifted down to 28000bps.

From here http://www.nethelper.com/tricks/lucent_diags.html.

The "Initial Transmit Carrier Rate" shows the speed your modem was able to establish at the time of connection for uploading.

The "Initial Receive Carrier Rate" shows the speed your modem was able to establish at the time of connecting for downloading. This speed will match the protocol type your modem was able to establish. For example, if your "Last Connection" line shows V.90 then your "Initial Receive Carrier Rate" will be somewhere in the range of 33,333 to 53,000 depending on factors such as telephone line conditions, modem type, etc...

The "Final Transmit Carrier Rate" shows the speed in which your modem was connected at the time you disconnected from the server. This will normally be either the same as the "Initial Transmit Carrier Rate" or possibly one or two speeds higher or lower due to upshifting or downshifting.

The "Final Receive Carrier Rate" shows the speed in which your modem was connected at the time you disconnected from the server. This will normally be either the same as the "Initial Receive Carrier Rate" or possibly one or two speeds higher or lower due to upshifting or downshifting.

The "Retrain by Local Modem" refers to the number of times your modem had to "retrain" during your connection to the server. This should normally be zero or, at most, one. Any more than one usually would indicate a problem with your modem or telephone line.

The "Retrain by Remote Modem" refers to the number of times the servers modem had to "retrain" during your connection to you. As with the "Retrain by Local Modem", this number should normally be zero or, at most, one.

If your modem is required to "retrain" during your connection, you will not hear it due to the modems speaker being muted. An example of retraining would be an "initial Receive Carrier Rate" of 48,000 and an "Final Receive Carrier Rate" of 28,800. This would indicate that your modem retrained from the V.90 protocol to the V.34 protocol.

I think the problem is in the line quality. Three retrains down to 28000 in 3 hours is very poor and not acceptable. Martin do you think you can look into this or is it up to us to contact Eircom? What should we say to them?

timod

Originally posted by Dotsie~tmp

I think the problem is in the line quality. Three retrains down to 28000 in 3 hours is very poor and not acceptable. Martin do you think you can look into this or is it up to us to contact Eircom? What should we say to them?

It could also quite possible that conditions in your house/premises/whatever are causing poor line quality...

Possible causes:
- phones between your computer and the outside world.
- poorly fitting telephone cable
- bad connectors
- etc, etc...

I had a problem recently where my connection was dropping very frequently. turned out there was some corrosion in my wallbox where I plug my computer in. I just scrapped it off with a screwdriver, and no problem since.

Might be worth checking out this kinda stuff before calling Eircom.

pencil

Cheers - Dotsie~tmp

May be obvious but have you tried this pencil?

Tools -> Internet Options -> Connections -> Settings ->
->Untick the 'Use proxy server' box. It comes auto enabled with UTV proxy as i remember when u download thier configuration file.

That did it.

Malcolm

Christmas Cheer

Please note that Christmas Day, Boxing Day and New Years Day will be treated as off-peak periods for the full 24 hours.

ando

*does voice like mr burns* .... 'excellent'

MDR

> Boxing Day

Would that be St Steven's Day ...

*get hit with a shovel*

El_MUERkO

Martin i left the computer connect for about 3 hours tonight and while the connection did slow down (connected at 50666 & was d/l at 5KBs, then was 3.5KBs later) no re-negotiaton was show in the log. Using hyper terminal i was able to see the stats from my previous connection....

....I think the problem is in the line quality. Three retrains down to 28000 in 3 hours is very poor and not acceptable. Martin do you think you can look into this or is it up to us to contact Eircom? What should we say to them?

The exact same thing is happening to me This house I'm living in has fairly old wiring so that could be the cause of it. Is there any way I could boost the strenght of the signal or clean up the line without rewiring my (rented) house?

sirpsycho

Wot are the ping times like for utv??

Do you get much lag/regular lag for playing games???

ozt9vdujny3srf

Originally posted by sirpsycho
Wot are the ping times like for utv??

Do you get much lag/regular lag for playing games???

isdn pings 100-130 on good server, pretty bad tbh

PiE

Pinging boards.ie [195.218.115.65] with 32 bytes of data:

Reply from 195.218.115.65: bytes=32 time=145ms TTL=59
Reply from 195.218.115.65: bytes=32 time=150ms TTL=59
Reply from 195.218.115.65: bytes=32 time=160ms TTL=59
Reply from 195.218.115.65: bytes=32 time=150ms TTL=59

Ping statistics for 195.218.115.65:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 145ms, Maximum = 160ms, Average = 151ms

---

Pinging barrysworld.co.uk [212.67.202.241] with 32 bytes of data:

Reply from 212.67.202.241: bytes=32 time=173ms TTL=243
Reply from 212.67.202.241: bytes=32 time=170ms TTL=243
Reply from 212.67.202.241: bytes=32 time=200ms TTL=243
Reply from 212.67.202.241: bytes=32 time=190ms TTL=243

Ping statistics for 212.67.202.241:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 170ms, Maximum = 200ms, Average = 183ms

---

Pinging games1.iol.ie [194.145.128.130] with 32 bytes of data:

Reply from 194.145.128.130: bytes=32 time=158ms TTL=119
Reply from 194.145.128.130: bytes=32 time=160ms TTL=119
Reply from 194.145.128.130: bytes=32 time=160ms TTL=119
Reply from 194.145.128.130: bytes=32 time=170ms TTL=119

Ping statistics for 194.145.128.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 158ms, Maximum = 170ms, Average = 162ms

Not that bad for 56k.

Valentia

I don't know if anyone would agree with me but I think a new thread should be set up in Nets/Comms on this ping stuff. It isn't an issue for me and the topic doesn't really cover it.

Just my opinion.

Ishindar

hi Martin,
I play Age of Mythology on the games ESO server, its not particularly ping sensative but i disconnect from the internet in about 30% of games whereas i can surf for a few hrs drop free, im just wondering if there is anything i can do as i dont drop that much using other isps. I really wana stay with UTV but if this continues i will have to change. Its not my modem and its not the server Any ideas would be appreciated.

ando

Originally posted by Ishindar
hi Martin,
I play Age of Mythology on the games ESO server, its not particularly ping sensative but i disconnect from the internet in about 30% of games whereas i can surf for a few hrs drop free

What you need is a small free program that 'pings' an internet address every few seconds

VeeEmmy

Is anyone else beginning to receive spam in their new utvinternet.com mailbox??

I have NEVER given this address to any organisation of any kind, and even have my utv bills going to my yahoo mailbox. If the spam is generated by utv, it should be going to the address I gave them! I never have gotten spam in my personal e-mail in the last 5 years because I do not **EVER** give out my personal address to any business/organisation-related entity.

Just wondering if anyone else has begun to get junk. I find this wholly unacceptable, and I have been on soapboxes with my friends, etc, extolling the virtues, courage and heroism of utv-internet. I am tickled pink with my low phone bills. My connection is great for my needs, etc. It's great. But spam... no no no NO!

Martin? Scott? anyone?

eth0_

Yeah I got a spam off some phone company which looked as if it had come from UTV....I don't mind if this is a once off...but I never give out my utv address

Malcolm

Originally posted by eth0_
Yeah I got a spam off some phone company which looked as if it had come from UTV....I don't mind if this is a once off...but I never give out my utv address

To clarify, under no circumstances would UTV Internet give out or release our customer details to a third party for spam.
Internally we have received the same junk/spam mail and are currently trying to investigate how they achieved this and how we can prevent it happening again.
You can see from the type of e-mails that UTV Internet, as a reputable company offering similar services, has been specifically and deliberately targeted.

eth0_

Thanks for the info Malcolm