An Post Mobile

Flinty997

https://www.boards.ie/discussion/comment/119412442#Comment_119412442

The entire thread is about problems and how to fix them. If anything it's highlighting the problems.

Flinty997

I've under 1mb speeds today and can't make phone calls. The other family member on same network is the same.

big_drive

Is the network down? I can't make any calls at present

Flinty997

I can make whatapp calls only. With the tiny bit of data I do have. So I assume so.

peacock_lane

Same, calls are down for me too. I'm on the free month after porting but between this and the atrocious data speeds I'll be out before the month is up.

v10

https://www.boards.ie/discussion/comment/119420215#Comment_119420215

Same for me, data and SMS ok but can’t make or receive calls

Flinty997

I think it might be a wider issue. Having issus with other sims in the house on other networks.

TheDriver

Same issue here, poor data speeds again lately.

I see lyca now has 5G.

Flinty997

Our voice came back a few hours later. But data still bad. Sent in a few support emails but only one of us got a reply. Time to port again it seems.

TheDriver

My data seems to be back to full speed, getting 60Mb

Flinty997

Mine back also. For how long though.

TheDriver

https://www.boards.ie/discussion/comment/119426788#Comment_119426788

I do notice that I'm getting a lot of 3G today, ironically better speeds than their 4G offering.

I'd move to clear if it was a 10Mb cap at least.

deezell

My last 7 days, all home where the reception is the best of a bad lot. Some indoors. Some out.

deezell

I got a prompt reply, asking me to include my phone no. I kinda forgot, I'd assumed my previous mails would be in a CRM system, with my details to hand. Maybe not. They must be looking at individual records. Screen grabs of a postmobile customer and vodafone customer speedtests, same time and location, would be good ammunition.

XsApollo

Gonna get rid of this and port to someone else.

only ported to an post 2-3 months ago. Not worth the saving.

So I am in Uk and I bought an Irish 3 SIM card. Thinking I could tether on it since I can’t on an post, but that option is also off now on the 3 SIM card too?

it was there before the an Post install, has it got anything to do with that?

how do I roll back in phone settings. to before an post?

or is this a thing on 3 also?

XsApollo

Figured it out,

deezell

Couple more tests, Stillorgan on the 4th, 14Mbs, Castlerroy Limerick just now. 41.8Mbs on 4G+! No throttling here anyway

Flinty997

https://www.boards.ie/discussion/comment/119437942#Comment_119437942

3 bill or prepay

Micky 32

https://www.boards.ie/discussion/comment/119437996#Comment_119437996

I was getting sporadic readings off Vodafone last night. Lowest speed i recorded was 10mbs. Other readings would then jump to 20-30mbs. Up and down. However the an post phone would never go above 1.5 mbs on every test. The same mast single band 4G.

XsApollo

https://www.boards.ie/discussion/comment/119438057#Comment_119438057

Figured it out, PrePay

just changed the APN on personal hotspot to the same as Mobile Data

TheDriver

I'm only getting 3G today in my town which always has 4G

TheDriver

How's it looking for everyone? I'm getting a working/not working situation constantly, could get 50Mb and then barely 1, same location.

Emailed support, got a holding reply and nothing since

deezell

I sent these readings to them an hour ago, asked them whats the story with up and down data speed. I got a virtually instant reply;

"Thank you for contacting AnPost Mobile customer care. We have been advised by our IT department that they are currently doing updates to the network. Unfortunately, this is affecting data speeds for customers. We aim to have the updates completed as soon as possible. Apologies for any inconvenience caused in this matter. 

Kind regards,

Christine

An Post Mobile Customer Services " 

I've no idea what these "updates" are, but we'll see.

TheDriver

https://www.boards.ie/discussion/comment/119464498#Comment_119464498

Cheers deezell, at least they admit there's a problem so I'll happily see if they fix it. Many times with Telcos, it's getting them to admit there's a problem.

Micky 32

https://www.boards.ie/discussion/comment/119464498#Comment_119464498

I wonder if anything to do with this:

https://www.rte.ie/news/2022/0630/1307602-vodafone-3g/

TheDriver

I've a Vodafone phone in the house and no issue with that so I'd suspect it's a routing issue

deezell

You're probably right. Going back to basics, and the old OSI 7 layer model for data comms, while postmobile is sharing the same physical and Data link layer as Vodafone from handset to mast, it's at the next layer, the Network layer, that postmobile traffic probably parts company with Vodafone traffic, and who knows what backroads are used. The speed you see may indeed be a result of this layer, and nothing to do with Vodafone throttling postmobile connections. If your IP route is rubbish even for a local point to point Speedtest, then of course the actual data speed (distinct from the physical phone to mast and 4g data carrier protocol speed) will reflect this. Like posting a letter to Mullingar via Mumbai.

TheDriver

I recall it's a Maltese routing that they use though my IP always shows up as NL.

deezell

It's a bad problem anyway, a mal-teaser even. It's all right, I'm leaving....

TheDriver

https://www.boards.ie/discussion/comment/119465346#Comment_119465346

Where are you off to?