Cancel 3 contract for everyone!

Areas

I would check my My3 account if it worked for once! It never lets me log in. I am now chatting to a very unhelpful agent.

SteM

Award for most annoying hold music goes to......

HONKEY TONK

Areas wrote: »

I would check my My3 account if it worked for once! It never lets me log in. I am now chatting to a very unhelpful agent.

I did Chat and saw an Indian name show up.

Cancelled Chat and Called.

SteM

Areas wrote: »

I would check my My3 account if it worked for once! It never lets me log in. I am now chatting to a very unhelpful agent.

I'm just off live chat with a very helpful agent who told me that my contract would increase in April but I would have to phone to change to 30 rolling contract. Currently on hold for the last 15 minutes......

Triangla

This comes up less than a week before the end of my 24 month contract - groan!
I checked the website to see could you game the system by signing up for new contract now, before the price change kicks in. When you go to sign up to a new contract now the below message appears:
* I accept that certain changes to my agreement with Three, including but not limited to price plan changes, available at three.ie/customer-agreement will be effective from my first billing date falling after 3rd April 2017. By ticking the box I confirm this communication constitutes notice of these changes

Tzardine

Waiting about 30 mins on hold but just sorted. Very helpful and efficient guy.

Phone and broadband account both terminated in 30 days. Was over a year left on both.

Cheers OP

SteM

Just off the phone with them - moved to 30 day contract for €30pm which I'm happy enough with. Very helpful once I finally got through.

Areas

I got this answer when i asked about the price change to my plan "I really understand your concern, but as per the EU law we are change the pricing plan." So he's telling me that the EU law is directing them to increase my plan.

WeleaseWoderick

On hold for the last 10 mins but contract isn't due to be up until December so will be definitely getting out if I can!

SweetCaliber

WeleaseWoderick wrote: »

On hold for the last 10 mins but contract isn't due to be up until December so will be definitely getting out if I can!

Was on hold for 20 minutes, and then they answered and hung up on me, hah, joke of a network, two can play at that game. Had enough of these ****.

robbe

After spending around 15 mins on hold spoke to a helpful guy who knew the score, didn't even bother trying to dissuade me from moving €30 sim only, whole process took about 2 mins once I had gotten through. Thanks op for the steer!

Areas

I've now been told that all customers will be receiving a text about this by the end of today.

noble00

If they send the text at least everyone will know who is affected cause I can't get anywhere with webchat

HONKEY TONK

noble00 wrote: »

If they send the text at least everyone will know who is affected cause I can't get anywhere with webchat

What plan are you on

noble00

Three open 700 extra 24 month its 35 a month

SteM

noble00 wrote: »

If they send the text at least everyone will know who is affected cause I can't get anywhere with webchat

It's in the OP. Go here and you can find out.

http://www.three.ie/customer-agreement/phone/

my3cents

SteM wrote: »

It's in the OP. Go here and you can find out.

http://www.three.ie/customer-agreement/phone/

And very fishy that its not here http://www.three.ie/customer-notification/ where three are supposed to put their customer notifications :rolleyes:

Diego Murphy

15 mins on hold. Call itself lasted a minute. Very pleasant and quick. All sorted. Contract canceled and had 14 months left @55 a month! Thanks OP

Parchment

JCX BXC wrote: »

Going by a per day charge, 365 days on 3pay prepay will cost €260.71 assuming you top up on the day your benefits expire, compared to €243.33 currently for the same.creiteria.

It's €17 per year, nothing too bad. What really gets me is losing the free weekend calls.

What will make up for this is not having to buy a SIM card in Spain in order to use data.

I've faced more extreme price increases than this.

same - its not a huge price increase really but for me its the weekend calls that i really used. I think i will move to Virgin Mobile, their unlimited plan 25e a month, unlimited calls/texts/data suits me!

SteM

noble00 wrote: »

Three open 700 extra 24 month its 35 a month

Are you one of former the o2 customers?

Bargain_Hound

Diego Murphy wrote: »

15 mins on hold. Call itself lasted a minute. Very pleasant and quick. All sorted. Contract canceled and had 14 months left @55 a month! Thanks OP

I had the same experience. 15 mins hold, 1 minute phone call. No hassle.


I was very firm and didn't accept the offer to move to sim-only 30-day contract, based on the poor coverage in my area. Otherwise I would have accepted.

Ave Sodalis

Just to confirm, this is only mobile? Has it affected the home internet?

Parchment

I am 3 Pay as you go and so is my boyfriend. I got the text informing me of the changes - he didnt. So maybe not everyone is being told about this?!

noble00

Yeah I have been with them a few years

JCX BXC

sup_dude wrote: »

Just to confirm, this is only mobile? Has it affected the home internet?

Home internet?

Three only offer mobile services, are you sure you don't mean mobile broadband? In which case you are affected.

Tzardine

sup_dude wrote: »

Just to confirm, this is only mobile? Has it affected the home internet?

I have mobile broadband with them, 250gb a month plan, and I cancelled it no problem. I said that the removal of roaming from the plan meant it was no longer suitable. No problem at all with them. Cancelled without question.

JCX BXC

Parchment wrote: »

I am 3 Pay as you go and so is my boyfriend. I got the text informing me of the changes - he didnt. So maybe not everyone is being told about this?!

My friend got the text and forwarded it to me, I haven't got it yet, so it appears not everyone has been told yet.

Ave Sodalis

JCX BXC wrote:

Three only offer mobile services, are you sure you don't mean mobile broadband? In which case you are affected.

Yeah it's mobile broadband, through a dongle. I thought home internet would make it more distinctive than phone plans as it's not a phone.

Bargain_Hound

JCX BXC wrote: »

My friend got the text and forwarded it to me, I haven't got it yet, so it appears not everyone has been told yet.

I never got any text/notice but I still cancelled. When asked, I just said I read my contract will increase on your website.

my3cents

sup_dude wrote: »

Just to confirm, this is only mobile? Has it affected the home internet?

One poster reported that he canceled both phone and home internet, sorry can't find the post now.

Here #260 just back a page.