Cancel 3 contract for everyone!

BigCon

As far as I can make out, all of 3's bill pay plans are increasing in price from next month.
This means you can leave your contract if affected, without penalty.
You can check if your plan is increasing here:
http://www.three.ie/customer-agreement/phone/
I'm just off the phone to 1800 818 021 and cancelled my contract (they're a bit pushy but you just have to stick to your guns that you don't agree to the price hike).

GBX

My sim only plan is going up €5 per month. Thats enough to look elsewhere.

dolly16

OP, where did you see the prices for the plans are increasing? I haven't got any notice? on bill pay.

- Never mind I just saw the link. Raging!
You'd think they should notify us of an increase? rather than a general link on their website.

BigCon

You will in the next few days or you can check this link (just select mobile and your current plan) http://www.three.ie/customer-agreement/phone/

GiraffeStyle

Do you think it would be possible to cancel your contract and then rejoin a contract for the purposes of getting a new phone...?

largepants

I took out a two year contract with phone in December. Can I cancel my contract without penalty?

LizardKing

BigCon wrote: »

As far as I can make out, all of 3's bill pay plans are increasing in price from next month.
This means you can leave your contract if affected, without penalty.
You can check if your plan is increasing here:
http://www.three.ie/customer-agreement/phone/
I'm just off the phone to 1800 818 021 and cancelled my contract (they're a bit pushy but you just have to stick to your guns that you don't agree to the price hike).

So my wife has about a year left on her contract. She is on 25 euro amonth and its going up to 30 a month. She just needs to call them up and cancel over the phone? Then move to new sim only plan? No catches or extra payments etc??

grahamor

largepants wrote: »

I took out a two year contract with phone in December. Can I cancel my contract without penalty?

Interested to know this too. i.e. if i cancel my contract with a year remaining can i keep phone and get it unlocked ?

beamer-89

I signed up to a 24 month contract in September.

Am I able to cancel the contract and keep the phone without paying another cent over to three?

Gamebred

How does this work? ive 6 months left on the contract, can I cancel and keep the phone with penalties.

robyntmorton

largepants wrote: »

I took out a two year contract with phone in December. Can I cancel my contract without penalty?

As I would see it:

• You signed a contract on particular terms in December. This was the agreement between both parties.
• One party is now giving notice of varying the terms of the contract. The other party is materially affected by it.
• The second party is entitled to say no, and exit the contract without penalty.

The main question is whether three can demand payment for the phone which would have been paid for over 18/24 months, and does this count as penalty?

IP freely

GiraffeStyle wrote: »

Do you think it would be possible to cancel your contract and then rejoin a contract for the purposes of getting a new phone...?

I would imagine that 3's billpay decision team would see you broke contract at the time on t&c change. Then decline any further contract applications youll submit.

Possibly (not sure if this is the case) but other networks might also see this as part of their credit checks and also decline an application based on that.

It's my first price increase in 5 years with three so I think it's fair enough personally I'll be staying put.

largepants

robyntmorton wrote: »

As I would see it:

• You signed a contract on particular terms in December. This was the agreement between both parties.
• One party is now giving notice of varying the terms of the contract. The other party is materially affected by it.
• The second party is entitled to say no, and exit the contract without penalty.

The main question is whether three can demand payment for the phone which would have been paid for over 18/24 months, and does this count as penalty?

I spotted on comreg website that any changes to the contract would mean I can withdraw from contact without penalty. Not sure what happens with phone however I'd hand it back if necessary.

I don't want to pay an extra €4 per month.

IP freely

largepants wrote: »

I spotted on comreg website that any changes to the contract would mean I can withdraw from contact without penalty. Not sure what happens with phone however I'd hand it back if necessary.

I don't want to pay an extra €4 per month.

I know someone who just cancelled.

3 have to unlock the device and you are free to do as you see fit with it as the device formed part of the original contract.

They did have a bit of bother getting it cancelled you have to really stick to your guns but they have to let you leave and keep the device if you wish.

DuffleBag

IP freely wrote: »

I would imagine that 3's billpay decision team would see you broke contract at the time on t&c change. Then decline any further contract applications youll submit.

Possibly (not sure if this is the case) but other networks might also see this as part of their credit checks and also decline an application based on that.

It's my first price increase in 5 years with three so I think it's fair enough personally I'll be staying put.

Likewise. I'd be happy enough. In the grand scheme of things the increase is not outlandish.

DuffleBag

largepants wrote: »

I spotted on comreg website that any changes to the contract would mean I can withdraw from contact without penalty. Not sure what happens with phone however I'd hand it back if necessary.

I don't want to pay an extra €4 per month.

You'd probably lose the equivalent of €4 in loose change in a month... FFS

robyntmorton

IP freely wrote: »

I know someone who just cancelled.

3 have to unlock the device and you are free to do as you see fit with it as the device formed part of the original contract.

They did have a bit of bother getting it cancelled you have to really stick to your guns but they have to let you leave and keep the device if you wish.

That is what I needed to hear. I signed up to a new deal in November, 24 months long. I barely use the package I'm on anyway.

Gamebred

Yep I was just on live chat with them on their website, you can cancel and keep the phone unlocked, suits me to go to a sim plan anyways.

largepants

DuffleBag wrote: »

You'd probably lose the equivalent of €4 in loose change in a month... FFS

I didn't feel the need to comment on your decision to stick with three as that's your choice. As it is my choice to not to pay the extra €4. So if you don't mind can you keep your smart arse comments to yourself.

robyntmorton

Gamebred wrote: »

Yep I was just on live chat with them on their website, you can cancel and keep the phone unlocked, suits me to go to a sim plan anyways.

I personally have no problems with Three's service, but, if they are charging €30 for the Mini Flex Max on a 24 month contract, or €30 for an Unlimited Sim Only 30 Day, I know which one I would rather have, even just for the better EU allowances.

machiavellianme

DuffleBag wrote: »

You'd probably lose the equivalent of €4 in loose change in a month...FFS

You might want to repair that hole in your duffle bag if you are losing 4 euro a month.
The boom is back if you think handing over an extra 48 euro per annum for no apparent benefit isn't outlandish!

deep1

Thanks OP, i only have 2 months left on 1 of my contract, can't wait to change.

DuffleBag

machiavellianme wrote: »

You might want to repair that hole in your duffle bag if you are losing 4 euro a month.
The boom is back if you think handing over an extra 48 euro per annum for no apparent benefit isn't outlandish!

Over reaction much?? The recession must be back if "handing over an extra 48 euro per annum for no apparent benefit" is now seen as outlandish. :rolleyes:

it's called a price hike. You're not being robbed.

Gamebred

robyntmorton wrote: »

I personally have no problems with Three's service, but, if they are charging €30 for the Mini Flex Max on a 24 month contract, or €30 for an Unlimited Sim Only 30 Day, I know which one I would rather have, even just for the better EU allowances.

Yeah I can just change to to the very same plan on pay as you go and get the exact same for 20e instead of 30,

http://www.three.ie/online/voice/prepay/3pay-trio-sim/

If i cancel my bill pay contract will 3 unlock my phone so I can join Vodafone?

Gamebred

zorro2566 wrote: »

If i cancel my bill pay contract will 3 unlock my phone so I can join Vodafone?

Yes,according to their live chat person 10 minutes to me.

largepants

DuffleBag wrote: »

Over reaction much?? The recession must be back if "handing over an extra 48 euro per annum for no apparent benefit" is now seen as outlandish. :rolleyes:

it's called a price hike. You're not being robbed.

A price hike I don't have to accept.

You don't know my circumstances.

cullenswood

Whats a better plan for all you can eat Data, and calls then?

UsedToWait

On Pat Kenny earlier, they were saying 3 are pulling a fast one over the EU roaming agreement due to come in this summer..

Apparently they (and other operators except Vodafone if I picked it up right) have found a loophole that means they won't be allowing data roaming like home as had been expected..

Per the correspondent, (Adrian Weckler iirc - was half listening as at work) this is a material change in your contract, allowing you to cancel, so if data roaming is important to you, time to switch...

largepants

I was informed that I'd have to wait for a letter before I could go about cancelling my contract. I'm sure that's bs as I don't need a letter to inform me that their prices are increasing.

BlinkingLights

IP freely wrote: »

I would imagine that 3's billpay decision team would see you broke contract at the time on t&c change. Then decline any further contract applications youll submit.

But, you didn't break the contract, they changed it and you didn't agree to the new terms. You effectively did nothing.

shanef84

Here is the info - re: changing the Roaming bundles
The real reason for the contract changes

http://www.independent.ie/business/technology/adrian-weckler-the-giant-loophole-that-is-making-a-joke-of-eus-roaming-law-35491608.html

Donutz

I signed a new contract with them only yesterday. Do you think I'd get away with cancelling and then keeping the phone?

jcd5971

I only upgraded a few months back to a new 24 month 60 euro ( i think) package and got the new iPhone 7, if I cancel now what happens the iPhone, I mean there's no way it's paid fully yet, plus I sold it and kept my own phone so I don't want to screw the guy who bought the phone.

I'd be looking to get out not so much as to screw three or get a new phone again, but as the reception in my area is so so so bad

nhunter100

IP freely wrote:

I would imagine that 3's billpay decision team would see you broke contract at the time on t&c change. Then decline any further contract applications youll submit.

Incorrect, if a provider changes the T & C's, a subscriber is entitled to exit the contract without penalty. The rest of your post if I were cynical would suggest you work for 3 but I'm not a cynic. :-)

niall5098

UsedToWait wrote: »

On Pat Kenny earlier, they were saying 3 are pulling a fast one over the EU roaming agreement due to come in this summer..

Apparently they (and other operators except Vodafone if I picked it up right) have found a loophole that means they won't be allowing data roaming like home as had been expected..

Per the correspondent, (Adrian Weckler iirc - was half listening as at work) this is a material change in your contract, allowing you to cancel, so if data roaming is important to you, time to switch...

an article in the indo explains it:

http://www.independent.ie/business/technology/adrian-weckler-the-giant-loophole-that-is-making-a-joke-of-eus-roaming-law-35491608.html

paidi_ed

Mr.S wrote: »

So what do you actually say when ringing up to cancel? Just that due to the price increase you want to break contract without penalty? What happens to your number, do you lose it?

Has anyone actually rang up today that was in contract and was able to cancel without penalty?

Called 30 mins ago, cancelled contract, switched to sim only for now and requested unlock of iphone SE. All of which was done with no fuss really. Thanks OP

_Kaiser_

I'm assuming this is consumer plans only? I've a SIM only business plan that doesn't seem to be affected?

The problem though is where to go if you want to cancel? Vodafone who are overpriced, have crap data caps, and shockingly bad customer care out of Egypt... or Meteor who have abysmal customer care and backoffice operations at home (source: I've been with both as well in the past!)

The real disgrace here is this line from the Independent link:

Under the benign gaze of the telecoms regulator Comreg, two out of three of Ireland's biggest mobile operators now openly say that their customers won't get the same amount of data when travelling abroad in the EU as they will at home.

If we had a regulator worth its name this (and this price hike) wouldn't be an issue, never mind the fact that they allowed 3 to buy O2 in the first place (and the often terrible coverage as a result)

Subcomandante Marcos

IP freely wrote: »

Possibly (not sure if this is the case) but other networks might also see this as part of their credit checks and also decline an application based on that.

This isn't an issue. Mobile networks don't conduct credit checks, they merely carry out a risk assessment on contract applications. They assign points based on address, employment status and a few other things but they do not access credit ratings like a bank would and they do not share their information in clients with anyone else.

The J Stands for Jay

I got the impression from the indo article that all networks will be increasing prices. Is there any network that will give all you can eat 4g data for €25 a month (and with some calls and texts too).

paidi_ed

Mr.S wrote: »

paidi_ed wrote: »

Called 30 mins ago, cancelled contract, switched to sim only for now and requested unlock of iphone SE. All of which was done with no fuss really. Thanks OP

****, that's amazing!

Do you need to reference the price increase?

Is there a time limit on this?

Yes, I said I saw the prices were going up on the website.

I am looking for anyone that does monthly all you can eat data on bill pay

Hmm_Messiah

I recently went from sim only to contract and got a P9 , did it reluctantly as broadband with three is worse than awful in Kilkenny

I can just cancel (was going to go down the road of complaining of poor service etc) with ths and review options elsewhere ?

nhunter100

McGaggs wrote:

I got the impression from the indo article that all networks will be increasing prices. Is there any network that will give all you can eat 4g data for €25 a month (and with some calls and texts too).

I'm with Vodaphone bill pay. They have no plans to increase their charges. I rang customer care and this was confirmed to me. But I'll be watching, 7 months left of my contract quite happy to get to leave early.

wardides

Got push back to say I'm on Three Open Basic Extra plan. I believe it's a cross over as I'm an ex O2 customer. Any idea on whether these are effected or not? I see no mention of it on the website.

davywalsh7

Donutz wrote: »

I signed a new contract with them only yesterday. Do you think I'd get away with cancelling and then keeping the phone?

Yea couple of my mates got new phones last weekend and successfully cancelled this morning

Donutz

davywalsh7 wrote:

Yea couple of my mates got new phones last weekend and successfully cancelled this morning

Sweet. Gonna give them a buzz later and chance my arm so.

Jrop

Thank you ! Thank you ! Thank you ! to whomever discovered this. My contract is up in June and you have saved me at least €150.

trixiebust

From Three site..

Top ups less than € 20.

All benefits linked to top ups less than € 20 will be retired, effective from 3rd April 2017.

The out of bundle rate for data used within the EU will increase from 24.6c per MB to € 1.01 per MB. The out of bundle rate for calls within the EU will increase by 3c to 38c per minute*.

Out of bundle rate, for data goes up 0.77¢ Why so much. Use data like air my hole, yeah my arsehole.

IP freely

Subcomandante Marcos wrote: »

This isn't an issue. Mobile networks don't conduct credit checks, they merely carry out a risk assessment on contract applications. They assign points based on address, employment status and a few other things but they do not access credit ratings like a bank would and they do not share their information in clients with anyone else.

Ahhh that's different. When I signed up for my contract I think I was told it was a credit check although I could be totally wrong on that as it was 5 years ago :P

fuse

DuffleBag wrote: »

Over reaction much?? The recession must be back if "handing over an extra 48 euro per annum for no apparent benefit" is now seen as outlandish. :rolleyes:

it's called a price hike. You're not being robbed.

Ha. If everybody had the same opinion as you, we'd be a collective bunch of suckers laughing off small price hikes like that.

"4euro? Is that the best you can do?!"