E global central

tedpan

mic2727 wrote:

Hahaha yes I just got that, you foresaw it, so isnt unforeseen after all!

masterboy123 wrote:

Let us know how you get on with eglobal. And if you end up paying custom charges. Thank you and good luck

Any word on delivery?

corks finest

masterboy123 wrote: »

Thanks everyone. I gave up the idea of ordering from them now.

Yeah they're a disaster

mic2727

corks finest wrote: »

Yeah they're a disaster

This is the craic now, ordered a DJI Mavic Mini

https://imgur.com/CDc5U3k

masterboy123

I was going to consider ordering a mobile phone from them pending your review. But I think I have my answer available now.

mic2727 wrote: »

This is the craic now, ordered a DJI Mavic Mini

https://imgur.com/CDc5U3k

tedpan

mic2727 wrote:

This is the craic now, ordered a DJI Mavic Mini

Yeah, always the same. No point in looking at tracking, it's all made up until it reaches Ireland. It's definitely stuck in an EU warehouse somewhere, definitely slowed down due to the current world situation!

wersal gummage

mic2727 wrote: »

I ordered a mavic mini drone on march 21st. Tonight the tracking updates to ....
"Processing delay, your parcel will be out for delivery shortly"

But I gather these are auto generated just to keep people at bay from looking for updates.

Hope I havent been shafted and it actually arrives����

I ordered 9 days ago (calendar days, not working days), current auto generated tracking says "Shipment further connected".!

Their website says up to 8 working days for delivery, a. D their dispatch email said 4 extra days due to current situation.... Guess we'll see in another week or so... Hopefully I'll have some recourse with PayPal if needs be

geotrig

wersal gummage wrote: »

I ordered 9 days ago (calendar days, not working days), current auto generated tracking says "Shipment further connected".!

Their website says up to 8 working days for delivery, a. D their dispatch email said 4 extra days due to current situation.... Guess we'll see in another week or so... Hopefully I'll have some recourse with PayPal if needs be

I'm on day "16" of the "tracking" not working days , so may 10/12 of those, Ive ordered 3 times before with varying delivery times from 7-8 days to 2-3 weeks, I was expecting delays this time so not worried at all yet so if you takethe 2-3 weeks and add a bit of delay due to current situation might be realistic for all.

I've looked at a few things on Amazon and even their deliveries seem further out than normal.

Heebie

geotrig wrote:

I've looked at a few things on Amazon and even their deliveries seem further out than normal.

Definitely true. The fastest delivery I could find on respirator masks (just a fancy surgical mask, but since I have two separate high-risk factors, I'm getting the extra-effective ones) was 20th April to 5th May. Something like that would normally be like a week... next day on prime if you have it.
I think the speed of most deliveries is slowed due to prioritisation of "essential" goods over "luxury items"

abcCORK87

I did notice that if you remove two first and two last digits you will get DPD tracking number. At least in my case.

Company is what it is and what you pay. Its hard to contact in case they don't want.

Placed order and tried to cancel it after two hours (amazon matched their price) and didn't get any respond until i first got email that order is sent (after 4 days) and i need to send it back with 50 euro fee. So they are trying to be as helpless as possible so you stick with them with order.

masterboy123

Any idea if Amazon would match price on mobile phones?

Hope you get sorted soon.

abcCORK87 wrote: »

I did notice that if you remove two first and two last digits you will get DPD tracking number. At least in my case.

Company is what it is and what you pay. Its hard to contact in case they don't want.

Placed order and tried to cancel it after two hours (amazon matched their price) and didn't get any respond until i first got email that order is sent (after 4 days) and i need to send it back with 50 euro fee. So they are trying to be as helpless as possible so you stick with them with order.

abcCORK87

Don't think so. i was buying kindle paperwhite they have it for 103 euro amazon normal price is around 150 and they dropped it to 120.

corks finest

wersal gummage wrote: »

I ordered 9 days ago (calendar days, not working days), current auto generated tracking says "Shipment further connected".!

Their website says up to 8 working days for delivery, a. D their dispatch email said 4 extra days due to current situation.... Guess we'll see in another week or so... Hopefully I'll have some recourse with PayPal if needs be

Yes pay pal will if needs be,I bombarded them with emails until I got satisfaction ( money back) NEVER ever again

wersal gummage

My order has moved over to DPD now, with a tracking number that works on the DPD website, that's 10 days from dispatch (I said order yesterday), 4 days from order to dispatch (despite ordering something in their guaranteed dispatch within 48 hours section *. So 14 days to actually have some tracking commence within the EU, but on the eve of a big holiday weekend.

*even their dispatch within 48 hours is qualified to 48 working hours!

Ps, I've used them before over the years, mixed experience so knew what I was likely getting in for. I'm quite happy so far with a 2 week and a bit delivery looking possible

Agent_47

Watch out. I had a delivery by GLS returned to E Global. They never attempted to deliver it and now E Global won't refund it for weeks until they receive it back. The clowns in Pay Pal found in their favour because E Global provided tracking information that it had been delivered (but back to them!) . The item was send back to the Netherlands. So I don't know where I stand now so I put through a chargeback against PayPal with Mastercard.

geotrig

Agent_47 wrote: »

Watch out. I had a delivery by GLS returned to E Global. They never attempted to deliver it and now E Global won't refund it for weeks until they receive it back. The clowns in Pay Pal found in their favour because E Global provided tracking information that it had been delivered (but back to them!) . The item was send back to the Netherlands. So I don't know where I stand now so I put through a chargeback against PayPal with Mastercard.

to be fair that looks to be more of an issue with gls than anyone, my" tracking no" is with them also all other shipments I've had from eglobal have come with dpd

geotrig

Even my patience is wearing thin now.

Agent_47

geotrig wrote: »

Even my patience is wearing thin now.

Emailed them Thursday and yesterday, no response, initiated a charge back, never again, at least Amazon deliver.

MugMugs

For camera gear, if Einfinity stock it, they're the better call. Eglobal are too hit and miss.

tedpan

mic2727 wrote:

This is the craic now, ordered a DJI Mavic Mini

Any word on the mavic?

geotrig

Initiated my charge back also through PayPal , at a month now and item was showing as in stock and dispatched in 24/48hrs or whatever it is.
I'd probably chance them again on another order but at this point I'm calling it quits on this one.

My other orders were no issue

mic2727

Chase3 wrote: »

Just a quick update, my order was 'Packing and Delivering soon' on Friday but then nothing happened over the weekend which is to be expected. This morning it was shipped and is now with DHL, I can track it online with them and the last update has it leaving Hong Kong this afternoon, hopefully bound for somewhere in Europe. I'm optimistic!

Update, the drone ordered on march 21st arrived april 13th. No issues.

Gatster

Ordered a phone 31/3...nothing for 9 days then 'tracking' started. Now just getting 'We apologise for the delay, we are following up your order to get it delivered to you as soon as possible' for the past two days.

Managed to find it on DPD.com but that only lists 'Order information has been transmitted to DPD.' as the status which makes me think it was never actually shipped. Not sure whether to give it a week or just start a case with Paypal now.

My luck with eglobal had to run out sooner or later

tedpan

The biggest issue here is lack of patience. Tracking and customer service is crap, but the products are great value and decent. I know I've said this many times, don't bother trying to track, it always gets there in the end. Expect a month in these times, it could be faster..

Gatster

In the interests of transparency, I've never had an issue before with stuff arriving from them within a week (twice). Phones always seem to take longer but usually a couple of weeks.

Weirdly about 20 mins after I posted I had a reply from their customer service saying they are checking into it.

tedpan

Gatster wrote:

Managed to find it on DPD.com but that only lists 'Order information has been transmitted to DPD.' as the status which makes me think it was never actually shipped. Not sure whether to give it a week or just start a case with Paypal now.

The process for most shipments from Asia is,
China ships to a European warehouse.
The sender organises a postal service, dpd, dhl etc.
Once the item reaches the EU warehouse, the postal/courier company collect it.
Then the item takes a few days to get to you.

I'm guessing your order hasn't got to the European warehouse yet.

tedpan

Gatster wrote:

Weirdly about 20 mins after I posted I had a reply from their customer service saying they are checking into it.

Yeah, I wouldn't hold your breath, their CS is the worst. They'll fob you off with some rubbish.. finger's crossed it gets to dpd this week.

geotrig

If I had even got a response that would have been something.l'm over 30 days now and have escalated to paypal so my order shows as "PayPal reversed" now on the eglobal site ,so I presume the order won't be fulfilled at this point.
I personally didn't mind waiting but my current phone is on its last legs and with how long it takes to get PayPal refunded needed to start now.

tedpan

geotrig wrote:

If I had even got a response that would have been something.l'm over 30 days now and have escalated to paypal so my order shows as "PayPal reversed" now on the eglobal site ,so I presume the order won't be fulfilled at this point. I personally didn't mind waiting but my current phone is on its last legs and with how long it takes to get PayPal refunded needed to start now.

That's really annoying. Once you get the confirmation of reversal, the money is returned pretty quickly. Login to PayPal to check your status.

mic2727

tedpan wrote: »

Any word on the mavic?

Yes it arroved, ordered on march 21st arrived april 13th. No issues 🎄ðŸ‘

tedpan

mic2727 wrote:

Yes it arroved, ordered on march 21st arrived april 13th. No issues 🎄ðŸ‘

Nice one! There's a drone forum now on boards, hopefully you get some decent footage to share!