Reduced Broadband Speeds in Tramore

sparkling sea

Sully wrote: »

You must have some connection with this company, seeing as you keep going on about it.

I'm not contradicting your personal experience, and I don't think I have ever really spoken about Wireless Broadband online. I do have a bit of experience with selling fixed line services and I have done rural where people use wireless solutions. I have spoken with them about their experiences and I know from my own knowledge. Even Sky TV is impacted by the weather. Nothing to do with the company you use, there are hundreds who do the same thing. Many implement their technologies different to respond to poor weather. Weather can and does impact on wireless solutions to many customers. Many customers swear by it.

I'm not ruling it out as a solution completely. It's not for everybody and it has it's limitations. That's all I am saying.

And as for mobile phone operators 3G broadband - I come across this on an almost daily basis. Most people openly admit the service is poor and is even worse during poor weather. Again, location depending. One lad in Tramore gets great service because he is within a short distance from the mast.

Sully thats a stupid arguement by anyones standards. Your deflecting away from the info I was told and and trying to argue some technical point relating to your expericences and different types of broadband provision and fixed line phones, it doesn't pertain to anything I said.

Your wrong although I know your not the type of poster to admit that. You don't have any experience of the broadband I was recommending and you know nothing about but yet you can point out negatives, when there isn't any in this case, I have been assured of this.

It makes no odds to me if your internet is rubbish, when I find something that works I have no problem recommending or promoting it - why would I.

But you are right when you say its not for everybody, but I can't think of much that is. If I lived in Waterford City I would never even consider it.

sparkling sea

gary_walsh17 wrote: »

Not a moaning session at all Sparkling Sea. As I said the reason I started this thread was to raise awareness of the issues in the system here. Up to about October/November-ish my broadband was absolutely fine, and had been for the last 10 years, getting the maximum 3Mbps, then 8Mbps, then 12Mbps (current) speeds that were available to my landline from Eircom/BT/Vodafone (current).

Since the issues began I have kept note and from speaking to other users it became apparrent that it wasn't just my line that was suffering issues with speed which suggested it was a congestion isssue. The only reason I would not consider moving to a Wireless Provider is as I said; the capital outlay.

eFibre should be available soon and I feel it is worth the wait til March/April rather than moving and signing a 12 month contract with a Wireless Provider. Should the speeds not be satisfactory with eFibre and the speeds still suffer dreadfully (i.e. unable to load videos/pictures) then I would consider moving to Wireless.

Thanks very much for the advice on an alternate solution but as you (Sparking Sea) said, you get €30 for each referral you get. This thread is not here to help you line your pocket, it is here to try to raise awareness and assist locals in knowing issues and making a complaint about inadequate landline services in the area connected to Tramore Telephone Exchange. I have no problem with referrals and advice on other services, just do it in another thread or a Bargain Alerts thread or something. I'm sure the Mods will agree with me on this on.

I Sparkling Sea do not get €30 because they wouldn't know who Sparkling Sea was, so this thread in no way helps me line my pockets, I and I would imagine every other customer received cards in the post to give to people looking for the interent, if they sign up its 30 euro because you ID is on the back of the cards, thats it.

Everyone in Tramore and the surronding area knows there is a terrible problem with the internet, and there wouldn't be that much of a shortage of people in Tramore who now where to complain to. Its is almost impossible to find info on a decent provider, but you seem know the way the minds of the Mods work, so I
trust the Mods would agree with as you.

Sully

sparkling sea wrote: »

Sully thats a stupid arguement by anyones standards. Your deflecting away from the info I was told and and trying to argue some technical point relating to your expericences and different types of broadband provision and fixed line phones, it doesn't pertain to anything I said.

Your wrong although I know your not the type of poster to admit that. You don't have any experience of the broadband I was recommending and you know nothing about but yet you can point out negatives .

It makes no odds to me if your internet is rubbish, when I find something that works I have no problem recommending or promoting it - why would I.

Fair enough, my own personal experience doesn't count in actually dealing with customers who have wireless broadband solutions. Ill accept that, their own findings with the service means nothing. But any bit of research I have done has proven that weather can impact it - plus, you need to be in Line of Sight of the mast, walls and trees can't block the signal and so on and so forth. I can only go by this research and personal experience.

I am open to correction as always, but someone is going to have to point me in the direction of a credible source.

It is Affected by Physical and Climatic Conditions
Another major disadvantage of a wireless broadband internet is that it is also highly dependent on and influenced by physical conditions and this has a great effect on the quality of service you get. Since it is a wireless technology it is affected by barriers and weather conditions (if you’re outdoor) and the only way to prevent this is by being close to the main network base.

http://www.techgainer.com/pros-and-cons-of-a-wireless-broadband-internet/

The weather affects the signal path. During bad wind or rain storms you should expect poor quality internet, assuming you have internet at all.

http://www.plugthingsin.com/internet/guide/what-is-satellite-internet/

A high risk of signal drop-out in bad weather

http://www.cable.co.uk/guides/is-satellite-broadband-any-good/

So there you have it. Independent reviews, all saying that weather impacts wireless broadband services. They don't say that for the craic, or to target you. I genuinely can only point in the direction of various reviews that back up my long thought understanding that there are numerous factors including weather that impact this type of service.

It makes absolutely no difference to me if people use your service, a fixed line service, or any other companies service. I just like to understand the pros and cons of the services. I also don't like it when someone portrays a service to be much better than it actually is and insists that it's perfect all the time and certain factors don't impact it.

Fixed line broadband is better than satellite for most but it too has it's drawbacks - we could be living right beside each other and you could get better service than me with the same provider.

Wireless Broadband might be perfect for you but very well may not be perfect for your neighbour and has it's drawbacks in principal. I actually think it's a technology that is a perfect solution for some - in areas where DSL isn't available or wireless is offering a better service (better than nothing, eh?) and technology that is set to improve over time.

Everyone in Tramore and the surronding area knows there is a terrible problem with the internet, and there wouldn't be that much of a shortage of people in Tramore who now where to complain to. Its is almost impossible to find info on a decent provider, but you seem know the way the minds of the Mods work, so I
trust the Mods would agree with as you.

A problem that looks likely to be gone in the next month or so with the launch of fibre. The reason why we can't get an alternative provider is because they all use the same equipment - more or less. There isn't any other provider like UPC in Tramore that has it's own independent network that we can switch too. As for your comment on the minds, I have absolutely no idea what you are getting at.

scout353

Ok So I seem to be back in the Dark Ages again this evening!!!

Sully

scout353 wrote: »

Ok So I seem to be back in the Dark Ages again this evening!!!

I suspect nothing will be done because the vast majority are not complaining to Comreg. Posting online with speed results is all well and good to show the problem to others, but pressure needs to be applied to the regulator and eircom before anything will move.

rasper

I think as it stands now total wireless not a bad option if u just signing up now . I definitely would nt sign into any 12 month contact with anyone without a good discount or gurantee to be released if service is not provide d
Also dont think eberyone is on to comreg yet . Very irish

rasper

I think as it stands now total wireless not a bad option if u just signing up now . I definitely would nt sign into any 12 month contact with anyone without a good discount or gurantee to be released if service is not provide d
Also dont think eberyone is on to comreg yet . Very irish

rasper

I think as it stands now total wireless not a bad option if u just signing up now . I definitely would nt sign into any 12 month contact with anyone without a good discount or gurantee to be released if service is not provide d
Also dont think eberyone is on to comreg yet . Very irish

scout353

Sully wrote: »

I suspect nothing will be done because the vast majority are not complaining to Comreg. Posting online with speed results is all well and good to show the problem to others, but pressure needs to be applied to the regulator and eircom before anything will move.

I have spoken to UTV twice and each time they have said there is nothing wrong with my line. This is probably correct as per your information regarding the issues at the exchange.

My regular speed is around 2.6MBS and if I have speed around that level I can't complain to Comreg!

I posted the last speed check cos it was back down in the dumps again but my speed has returned to my "normal" level so UTV don't want to know!

Hijpo

I was with Vodafone for my broadband and landline for a year and never had any problems connection speed or otherwise, but an eircom rep came to the door saying i could make a saving and that on top of the deal i was already getting with vodafone(free landline calls at any time of the day) i would get an extra allowance of free minutes (cannot remember how much) to any mobile. Seen as Mobile calls were what was adding to my bill i switched to Eircom.
Now I only have a 30GB p/m data allowance which is less than vodafones 50GB, the router has dropped its DSL connection numerous times and i dont seem to be making a saving (which i must check out) that i thought i would be making.

Ill be looking into the contract i have with Eircom and first chance i get ill be going back to vodafone.

Sully

Hijpo wrote: »

I was with Vodafone for my broadband and landline for a year and never had any problems connection speed or otherwise, but an eircom rep came to the door saying i could make a saving and that on top of the deal i was already getting with vodafone(free landline calls at any time of the day) i would get an extra allowance of free minutes (cannot remember how much) to any mobile. Seen as Mobile calls were what was adding to my bill i switched to Eircom.
Now I only have a 30GB p/m data allowance which is less than vodafones 50GB, the router has dropped its DSL connection numerous times and i dont seem to be making a saving (which i must check out) that i thought i would be making.

Ill be looking into the contract i have with Eircom and first chance i get ill be going back to vodafone.

30mins to any Irish Mobile. No international minutes. €45 for evening calls, €50 for all day calls. Add €5 for unlimited broadband to either of the above.

Didn't think Vodafone was cheaper than eircom, in my experience Voda worked out cheaper.

Anyway, Vodafone use the same line as Eircom so switching is unlikely to make any difference to your service (or little). It all comes down to price.

Hijpo

Well, both bills seemed to work out at around €46 per month but the eircom rep made it that it could be as low as €35 per month. Anyway, price is

Congestion on the lines is one thing, but shouldnt my router connect to Eircoms equipment in Eircoms office? That could be where the connection is dropping. Different equipment, different service surely?

Iv also noticed an Eircom van paying regular visits to one of the local dsitribution cabinets down the road, aswell as the one near Seaview Park. I dont think those cabinets are part of the fiber roll out, i thought that fiber installation had to be done by specialist companies because of the splicing of the cable etc?

30mins to any Irish Mobile. No international minutes. €45 for evening calls, €50 for all day calls. Add €5 for unlimited broadband to either of the above.

Didn't think Vodafone was cheaper than eircom, in my experience Voda worked out cheaper.

Who is that price with, and which one is the cheaper eircom or vodafone?

Sully

Hijpo wrote: »

Well, both bills seemed to work out at around €46 per month but the eircom rep made it that it could be as low as €35 per month. Anyway, price is

I'm unaware of any eircom price plan at that rate. It might have been an average thing, maybe.

Congestion on the lines is one thing, but shouldnt my router connect to Eircoms equipment in Eircoms office? That could be where the connection is dropping. Different equipment, different service surely?

Router connects to the phone line, which goes back to the exchange. The setup in the exchange can depend a little based on the company you are with but generally there isn't that much of a difference speed wise. Maybe a bit with congestion.

Iv also noticed an Eircom van paying regular visits to one of the local dsitribution cabinets down the road, aswell as the one near Seaview Park. I dont think those cabinets are part of the fiber roll out, i thought that fiber installation had to be done by specialist companies because of the splicing of the cable etc?

That could be anything - fixing line issues, adding customers etc. Fibre is done by KN and some private contractors. The eircom techs in the vans are not doing the cabinets and new fibre cabinets are added usually beside or near the existing cabinet.

Who is that price with, and which one is the cheaper eircom or vodafone?

That price is eircom, the last time I checked (December) and I am unaware of any price change between the competitors. Vodafone appear to knock out a price depending how many mobiles you have with them or something.

Anyway, back to the original topic at hand.

UTV followed up with me today on my complaint, which is going through Comreg. The last I heard was three weeks ago - UTV looking for a response from eircom about problems that I (and others) are having. Today, they confirmed that eircom have now admitted there are problems with congestion in the exchange and that it is being investigated and will be fixed. No time frame, but UTV will continue to push and monitor this every few days and will remain in frequent direct contact with me. The reason for that is that I wanted a time frame and I wanted to know what would be considered a reasonable period for eircom to fix the exchange. It will be weeks, not days, that's for sure and personally I suspect with fibre it will buy them time.

Ballyv24

Anyone been offered Fibre BB yet?

It's now March 2014 and I am hoping for a call from Vodafone saying that they can upgrade me to faster broadband.

Sully

Ballyv24 wrote: »

Anyone been offered Fibre BB yet?

It's now March 2014 and I am hoping for a call from Vodafone saying that they can upgrade me to faster broadband.

Mid March afaik. Not every cabinet is done yet, from what I can see

Ballyv24

Sully wrote: »

Mid March afaik. Not every cabinet is done yet, from what I can see

Sully

Ballyv24 wrote: »

Hold your horses, every chance eircom wont enable everywhere!

shanemul

now revised and won't be live until April

Kylo Ren

shanemul wrote: »

now revised and won't be live until April

Shocked....

robocode

What a surprise...

BadCharlie

April 2015

nobodyknows

shanemul wrote: »

now revised and won't be live until April

Who told you this??
its still down as March on eircoms website

shanemul

nobodyknows wrote: »

Who told you this??
its still down as March on eircoms website

I rang Eircom

Sully

shanemul wrote: »

I rang Eircom

They have got it wrong before.

Sully

Sully wrote: »

They have got it wrong before.

Spoke with eircom who double checked with fibre ops. As it stands, we are due fibre this month at some stage. Mid March was my understanding earlier but no live dates have been given yet.

wellboytoo

shanemul wrote: »

I rang Eircom

God bless your patience

cookie.monster

http://www.speedtest.net/my-result/3363473586 i'm living in kill st lawrence in town and this is what you can expect when ye eventually do get efibre, i changed from wimax and there download speed that i was getting was barely 8mb and was paying for ten and upload was 0.5mb absolute crap and am paying same every month with efibre and getting more for my money

gary_walsh17

cookie.monster wrote: »

http://www.speedtest.net/my-result/3363473586 i'm living in kill st lawrence in town and this is what you can expect when ye eventually do get efibre, i changed from wimax and there download speed that i was getting was barely 8mb and was paying for ten and upload was 0.5mb absolute crap and am paying same every month with efibre and getting more for my money

Can't wait for it, it'd be a marked improvement!

cookie.monster

gary_walsh17 wrote: »

Can't wait for it, it'd be a marked improvement!

oh defo gary i had wimax for two years since i moved into town from tramore and thought it was great service until efibre just blew them outta the water and for same price as i was paying wimax for

rasper

shanemul wrote: »

now revised and won't be live until April

Yup wouldn't hold my breath