Parcel Motel Thread (post all related questions here)

brokenarms

postmanpat78 wrote: »

brokenarms,if your parcel is received by pm,they will reject it,as they wont pay the import tax,something to think about.if that is it has import dutys or taxes to be paid.

Cheers. It was to good to be true..

I guessing when I buy a new item from the asia, revenue might want a bite of it.

UPS seem to charge at my door.

galwayjohn89

postmanpat78 wrote: »

brokenarms,if your parcel is received by pm,they will reject it,as they wont pay the import tax,something to think about.if that is it has import dutys or taxes to be paid.

If it is sent by UPS/FedEX/DHL and you know the tracking number you can ring up pay the VAT/Customs on the phone and then get them to redelivery it. Just need to catch it before it is sent back to America!

Dodge

Dodge wrote: »

Just a question on goods received at Parcel motel that VAT/customs are due at. I know they'll refuse to accept the goods but will I get a notification of same?

I purchased something from amazon.co.uk but it has been sent from the US. Bit annoyed as I specifically chose the amazon.co.uk site to avoid paying VAT/customs.

I'm still hoping it slips by but would like to know if its refused

Just an update on this. Parcel is now available for collection at our local Parcel motel. As a previous pposter says it appears we paid VAT on amazon.co.uk so that allows it to be delivered.

irishgeo

any planned for Mayo?

TomOnBoard

If I got a piece of machinery delivered on a pallet, can PM deal with it? I know it would cost extra- But can it be done?

As an example, I recently bought a mower on a pallet that was 60KG weight? Could something like that be dealt with?

zuroph

you could talk to Nightline directly on it and see what they say?

Dodge

Picked up first package earlier. Very straight forward. Very happy with the service overall

keredern

Used the service a few times & it's excellent...really delighted with it!!


However, changed my pick up point to the new one in Naas (Topaz) last week.

Ordered an item AFTER I changed my PM location but the parcel was delivered to my original one!

Not really a biggie but a bit frustrating as the Topaz one is much handier for me!

zuroph

Problem with first delivery of three, . Private message sent Orla

Bodhran

brokenarms wrote: »

QUESTION about import tax and parcel motel.

Say I want to buy a camera from an ebay seller in hong kong. Normally I would get charged the import tax at the door by other couriers . How does parcel motel deal with inport duty.

Would I get off paying altogether? Dam tax.

From Parcel Motel Website

What happens if there is VAT and/or Duty due on my item?
Please ensure that any charges payable are paid in advance of delivery. Parcel Motel will not accept responsibility for payment of any VAT or Duty charges due on items delivered. If the postal operator or courier asks for cash on delivery, your item will be refused by us.

Bodhran

Just picked up my first parcel at Charlestown Shopping Centre. Item was ordered from Amazon UK on Friday 23 Nov. I could have collected last night as I got the text message at 10 p.m. I avoided Amazon delivery charges by getting parcel delivered to the Newtownabbey depot first. Tremendous service. Well done Nightline!

Professey Chin

I love you guys

Parcel Motel: Orla

keredern wrote: »

Used the service a few times & it's excellent...really delighted with it!!


However, changed my pick up point to the new one in Naas (Topaz) last week.

Ordered an item AFTER I changed my PM location but the parcel was delivered to my original one!

Not really a biggie but a bit frustrating as the Topaz one is much handier for me!

Glad you like the service. We must have checked in a parcel before you changed the location. Sorry for the inconvenice, best to give any changes 24hours to be on the safe side.

Davy

Bit of a weird scenario, but happened me this week. I had three small items arrive to the NI address at the exact same time ( they were registered ) and they were sent down to my local PM and put in three different lockers and I was sent three different texts then.

Could anything be done in this scenario to avoid paying the €10.50? The three items probably have fit in the smallest locker, would be nice if you could group the items and pay one less fee or similar.

January

I have to agree, I ordered two things, exact same thing but in two parcels (stupid amazon) both checked into the motel at same time but in different lockers and would have fit in one of the bigger lockers. Grouping together would be fantastic.

TomOnBoard

January wrote: »

I have to agree, I ordered two things, exact same thing but in two parcels (stupid amazon) both checked into the motel at same time but in different lockers and would have fit in one of the bigger lockers. Grouping together would be fantastic.

This is definitely a problem where multiple items are bought together from sites such as Amazon.com or 7dayshop.com and they decide to ship them individually or grouped into a number of deliveries. However, its hard to see how PM could deal with this by grouping- unless they offered discounts for multiple packages delivered at the same time, eg. €3.50 for 1st package, and €1.50 for each additional one.

Davy

TomOnBoard wrote: »

This is definitely a problem where multiple items are bought together from sites such as Amazon.com or 7dayshop.com and they decide to ship them individually or grouped into a number of deliveries. However, its hard to see how PM could deal with this by grouping- unless they offered discounts for multiple packages delivered at the same time, eg. €3.50 for 1st package, and €1.50 for each additional one.

I know its not an easy one to sort, but if I didn't ask i would never know :pac:
Turns out I wasn't the only one anyway

Its a great service, but there is always room for improvement!

TomOnBoard

Davy wrote: »

Its a great service, but there is always room for improvement!

Agreed- and if PM sorted this out, it could generate a lot more traffic for them with increased revenues.

zuroph

surely that would decrease the revenues I think its fair enough to keep it simple, they have to make their money somewhere. If they brought in that system, then you'd end up with people asking "could you not hold onto the package for a day until the next one arrives?" etc etc

Its simple, it works, and the savings are made on the seperately shipped items.

zuroph

problem with my first delivery as the website had a bug which stopped my PM location update from going through. called in and mailed Orla on here, package is being picked up from other location and shipped down tomorrow, and she let me know that my other two packages are arriving tonight. fantastic Customer service!

Hope that doesn't happen to me with my orders zuroph. I changed my PM location to the Dock Road on the day it went live.

zuroph

if its changed on the site, you'll be fine. Mine was auto populating the "new password" line above where you change the location, and the location change never happened, but i never spotted the error message as it was down by the password change section.

Brian017

Orla, one of my orders was shipped today with Hermes couriers via their 2 day service, which means it has an expected delivery day of Saturday (they deliver on Saturdays within the UK). Is your Northern depot open on Saturdays? And if not, what happens if they attempt delivery and it is missed?

Parcel Motel: Orla

Brian017 wrote: »

Orla, one of my orders was shipped today with Hermes couriers via their 2 day service, which means it has an expected delivery day of Saturday (they deliver on Saturdays within the UK). Is your Northern depot open on Saturdays? And if not, what happens if they attempt delivery and it is missed?

Hi Brian. We're like a real motel We're open on Saturdays and if your parcel arrives then it will be in your chosen Parcel Motel by Sunday night.

Brian017

Great stuff! Looking forward to seeing how it all works

Allyall

Hi Orla,
I received a text and email today

Your Parcel Motel delivery could not be completed as payment could not be made on your account. Please contact us on 1890 241717

I rang twice, but i was put through to someone who has not activated their answer machine. Then i had to go out, Only home a while and i just remembered it again.

I wasn't expecting any deliveries, and can't think of anything i might have ordered from the UK. I can top up my account tomorrow, could it just be a follow on letter from a company saying

"Enjoy these other great deals"... or similar?


I guess i'll have to pay to find out..

Our man in Havana

It will cost ya €3.50 to find out.

Allyall

Our man in Havana wrote: »

It will cost ya €3.50 to find out.

Yeah..

I genuinely can't think of anything i've ordered, but.....

Dang. If it's some cack letter from an Amazon seller...

Chet T16

zuroph wrote: »

problem with my first delivery as the website had a bug which stopped my PM location update from going through. called in and mailed Orla on here, package is being picked up from other location and shipped down tomorrow, and she let me know that my other two packages are arriving tonight. fantastic Customer service!

I've just had a parcel delivered to my "old" motel. I guess mine didn't change either when i updated it

maynooth_rules

Any luck with one coming to Wexford/Carlow. Im miles away from my closest one :mad: