Parcel Motel Thread (post all related questions here)

wotzgoingon

I received a email with the picture that my parcel is now in the Dublin depot and may take a day to get to my motel which is understandable as it is in Mayo. Ordered the item last Thursday.

Xenji

wotzgoingon wrote: »

I received a email with the picture that my parcel is now in the Dublin depot and may take a day to get to my motel which is understandable as it is in Mayo. Ordered the item last Thursday.

You never get it on the same day in Mayo, once checked in it used to arrive around 07.00 am the next day but recently they do not deliver now till between 12.00-13.00.

Zascar

I just got the same email. 3 times now only after filling in the "Where is my parcel" form. Strange

ED E

Dec 24, 2016 03:47 AM Arrived at PM
Jan 3, 2017 14:00 PM Scanned in by PM Dublin

Starting to get through the backlog.

stevek93

In transit since 3PM today

Willie Stroker 1976

Had a parcel arrive in the belfast parcel motel at 8.30am this morning, no word from parcel motel not even to say it had arrived in their dublin depot this evening. Is this normal? The last time i done this my parcel arrived at the same time in Belfast but later in the day around 5pm they send me an email that it was in Dublin. This time absolutely nothing though

ED E

Collect within 4 hours of receiving your PIN to be in with a chance to win a 43" Sharp Aquos TV.

Seems like they've tried something anyways.

Atomic Pineapple

Willie Stroker 1976 wrote: »

Had a parcel arrive in the belfast parcel motel at 8.30am this morning, no word from parcel motel not even to say it had arrived in their dublin depot this evening. Is this normal? The last time i done this my parcel arrived at the same time in Belfast but later in the day around 5pm they send me an email that it was in Dublin. This time absolutely nothing though

They've been closed for a few days over the new year's break so I suspect a back log is causing a delay, the same thing happened me on Saturday the 31st but my parcel showed up yesterday.

Riva10

Atomic Pineapple wrote: »

They've been closed for a few days over the new year's break so I suspect a back log is causing a delay, the same thing happened me on Saturday the 31st but my parcel showed up yesterday.

This backlog started back in October 2016. Should be cleared in time for The Easter Backlog. :eek:

wotzgoingon

I received the email yesterday to say parcel is in Dublin. Got up this morning and no text message or email to say it is in the motel. Hopefully it will be there by the end of the day.

Nichololas

Parcel in dublin depot since last wednesday (28th), still in transit and no follow-up on the customer support ticket I opened a few days ago. :{

Kimbot

I only used them for the first time for 5 orders christmas week. All 5 were delivered Friday/Saturday (23rd/24th Dec), now on the 23rd I got 1 delivery (Notification landed on my phone at 10am and I collected at roughly 11am. A van had just pulled up to restock as I left and as soon as I hopped into my car I got a text to say another parcel was there. When I went back to the motel to grab it the driver was restocking the empty boxes (Suprise suprise the box I emptied only a few minutes earlier was the only one that was free for my parcel). I had a chat with the driver and he told me there is not too much they can do if people are leaving stuff in the motels for a couple of days until they send the items back to sender/items are collected.

ED E

Saw a PM van on South Circular and another heading into Rathfarnham, they're clearly busy anyways. Normally deliveries are late night only around here.

ross81

waiting over a month for a parcel that was delivered to them and signed for on Dec 2nd. 3 Support tickets put through now, all marked "priority" and not answered. Even went out to their HQ and they said they'd definetly email me as to the fate of this item. That was a week ago lol, they are truly unbelievable. I would quit but i've got about €20 credit left with them which i doubt will ever be refunded.

wotzgoingon

I got the email notification with picture yesterday and today around 2pm I received the text message to let me know it is in the motel.

I'd say they are back to normal now after the Christmas rush.

Willie Stroker 1976

wotzgoingon wrote: »

I got the email notification with picture yesterday and today around 2pm I received the text message to let me know it is in the motel.

I'd say they are back to normal now after the Christmas rush.

Mind me asking where your parcel motel is? I got the email today that its in Dublin

wotzgoingon

Willie Stroker 1976 wrote: »

Mind me asking where your parcel motel is? I got the email today that its in Dublin

Castlebar, Mayo.

phobia2011

Where do I ding contact number?
I have item at depot and I'm passing in a bit?

wotzgoingon

ED E wrote: »

Call 1890 321 890 (Nightline) and hit option 4, then eat the head of them for being so unprofessional (they need to learn for next year).

phobia2011 wrote: »

Where do I ding contact number?
I have item at depot and I'm passing in a bit?

See above.

wmpdd3

On liveline yesterday they was a night line employee complaining that they were denied a promised gift card on Christmas eve.

They also have an in sight to their work practice. No over time between 40 and 48 hours per week etc. Pretty poor compared to most warehouse work. He did say they had a lot of agency staff.

I linked it to the company I work for and they said they won't be using them again.

I'm waiting for 1 parcel signed for on the 31st. No contact as before Christmas.

I used addresspal last week, it was signed for on day 2 after ordering but took 2 days to get to the post office, still a good service but if probably end up waiting till a Saturday to collect it.

ED E

The podcast of the Livline segment with 2x Nightline workers is here:
http://pca.st/d3a2

Rotten to hear that. Pure greed from the people running the business. I'm going to change to DPD from now on. Hope the lads who were on the show don't get any bad treatment because of it.

FixitFelix

[Deleted User] wrote: »

Rotten to hear that. Pure greed from the people running the business. I'm going to change to DPD from now on. Hope the lads who were on the show don't get any bad treatment because of it.

Going back on Xmas incentive, no overtime until after 48hrs no shift allowance??!!

I think a boycott of PM/Nightline is in order for me

bruschi

FixitFelix wrote: »

Going back on Xmas incentive, no overtime until after 48hrs no shift allowance??!!

I think a boycott of PM/Nightline is in order for me

I wont be using them again anyway. Its not that I mind that they havent delivered my parcel yet, I didnt need it in any big rush. Its the fact that they just keep ignoring me about it. At least acknowledge, even a generic we'll do what we can and we are working on it blah blah blah response. But no, absolutely nothing from them. I've emailed and tweeted them again about it. 6 weeks is far too long to be sitting doing nothing.

they dont seem to give a crap about anyone, either customers or employees

Riva10

Just listened to The Liveline link.( http://pca.st/d3a2 ) What a shower of scrooges to work for. $hit money and conditions. and management who cannot tell the truth to their workers. I will never again use their services and urge everyone who reads this to boycott their services. I have sent them (Nightline) an email to that effect.

UsedToWait

Riva10 wrote: »

Just listened to The Liveline link.( http://pca.st/d3a2 ) What a shower of scrooges to work for. $hit money and conditions. and management who cannot tell the truth to their workers. I will never again use their services and urge everyone who reads this to boycott their services. I have sent them (Nightline) an email to that effect.

I've switched to PW as well (apart from one recent order that I mistakenly sent to PM as it was my default address..)
In light of the above stories, think I'll delete PM from my lists of addresses.
Bad form.

sniper_samurai

Looks like I may be about to have a problem with pm. Bought a new tablet from PC World UK as it was €70 cheaper than here, DPD delivered it to Parcel Motel this morning but they have yet to acknowledge receipt of the package. Glad I paid for the extended liability as I should recoup the full value from them if they have f'd up.

nsa0bupkd3948x

sniper_samurai wrote: »

Looks like I may be about to have a problem with pm. Bought a new tablet from PC World UK as it was €70 cheaper than here, DPD delivered it to Parcel Motel this morning but they have yet to acknowledge receipt of the package. Glad I paid for the extended liability as I should recoup the full value from them if they have f'd up.

If it was only delivered this morning I'd expect it to be checked in at some stage today. I've had stuff checked in at 7PM in Dublin after being delivered to Antrim in the morning. Wouldn't be getting worried yet.

Berty

I emailed them today asking them to delete my account, most importantly my stored card details. I told them I waited until now because in December when i asked they deleted my support tickets. I got an auto reply acknowledging my e-mail advising "It's a busy time of year so a reply might take longer than expected"

SteoL

Berty wrote: »

I emailed them today asking them to delete my account, most importantly my stored card details. I told them I waited until now because in December when i asked they deleted my support tickets. I got an auto reply acknowledging my e-mail advising "It's a busy time of year so a reply might take longer than expected"

You can delete card details yourself. I never keep details stored, add it as needed.

So is the consensus that everything is back to normal? No longer big delays?

Actually, I might chance PW or Address pal. Don't really want to support a company who treat their employees as outlined above.