Parcel Motel Thread (post all related questions here)

joujoujou

ED E wrote: »

[...] If it goes to the shop OK [...]

DPD PW has an option to collect at the depot of your choice for no extra charge. Obviously only within the opening hours, but if shops are OK for you, that one would also be.

Suckit

ED E wrote: »

Not the same. Dont want it to my door or I'd order most things directly. Its the lockers I want. If it goes to the shop OK but there have been horror stories with that part of the service too.

Two local shops near me open until 10pm and both act as colection/drop off spots for PW. I haven't had to use them yet, but if I need to I will. I have had PW deliver to both my home and work address. And one time when it was too big for work, I rang my sister and had it delivered to her house.
Every time has been fast, brillian service. As for PM, they delivered (two days late) at an awkward time for me once and the parcel expired, I had to pay again to get it. Then the next delivery was lost. I had to get on to the supplier who told me it was delivered, and kindly offered to send another. Final straw came when I could not contact them to find out where another parcel was.
As somebody mentioned a post or two back, they have been long enough in the game to know that you don't just ignore customers and hope they'll go away, as eventually, they will for good.

ED E

Whats slowing me from jumping ship from PM to PW is theres no bloody map on the PW site? Farcical.

Suckit

Do not 'jump ship' then.
It is not rocket science. If you think Parcel Motel having a map is better for you, then keep that.
I would.

Hissing Sideban

Definately wont use PM again around Christmas. Both me and a family member are still waiting since receiving the email notification on 28th that 'Your Parcel has been checked in at Parcel Motel HQ and is being readied for delivery' I even got a blurry photo of it just to torment me a bit more.
I've noticed last year that even during normal periods the service seems to take an extra day than it did before. If its lockers then why not get a bigger one or even put one at their depot or arrange for parcels to be 'manually' given out during peak times. This is killing their reputation, maybe they thing they are finished when Brexit happens anyway and they are milking it for what they can get?

ED E

Hissing Sideban wrote: »

maybe they thing they are finished when Brexit happens anyway and they are milking it for what they can get?

It may even be as simple as RM having a plan to change rates to NI. That'd nuke the business too.

jimmynokia

Deleted User wrote: »

It will be alot easier from now on because they have lost a big portion of their customer base, due to having one of the worst customer service levels of any company i have ever dealt with.

Evidence???

Zascar

I have another package now, orders on December 29th from Amazon and delivered on the 31st but no notification on receiving it yet. Its annoying but I think we need to realise their infrastructure (number of boxes) is finite and they probably get 5x business at this time of year so not much you can do really

wotzgoingon

Before Christmas 2015 my local Parcel Motel box was full so one of the guys was parked next to the Motel in a van handing out parcels.
As far as I remember they sent a email and text message saying there will be a van there between the certain hours for collecting and if you cannot make you will just have to wait till the motel is empty and they can restock it.

Kamili

jimmynokia wrote: »

Evidence???

Take a look at any of the last ten pages of this thread, their Facebook page or Twitter.. plenty of evidence there.

ED E

Kamili wrote: »

Take a look at any of the last ten pages of this thread, their Facebook page or Twitter.. plenty of evidence there.

It was on Liveline, a first. Sign of either a slow news week or deep deep trouble internally.

nsa0bupkd3948x

Everything seems back to normal for me. Arriving in locker same day as delivered to Northern Ireland. Only experienced some small 1-2 day delays over the Christmas period compared to over 7 days with Parcel Wizard.

helldesign

When I click on the Login or Register link in the Parcelmotel's website I get this message:

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Is it just me or their website is bugged? (I deleted my browser cookies btw)

nsa0bupkd3948x

helldesign wrote: »

When I click on the Login or Register link in the Parcelmotel's website I get this message:


Is it just me or my browser is bugged? (I deleted my cookies btw)

Happening for me too.

helldesign

Nina Handsome Repellent wrote: »

Happening for me too.

so I assume they have problems with their website

stevek93

404 for me logging in. They signed for my parcel Friday and still no update on their site.

Amishh

As a customer who is waiting for a parcel to be delivered from NI since 23rd of December I Understand that there is only limited amount of lockers during this busy period, however, what I can't coop with is the fact that the depot was closed half day on 24th and 31st and stayed closed on 26th 27th, yesterday and it's still closed today. If PM wants to profit from a higher amount of parcels during the Christmas period why did they close their depots during the peak times? Well, it seems to me like PM prefers to save some coin on paying their Staff for extra hours over providing a good customer service instead. Another part of the story is complete ignorance and inability to give an honest information to their customers on social media sites.
Showing only positive feedback on their twitter page is childish and extremely unprofessional. I'm definitely going to try their competitors next time.

Zascar

Who is an exact competitor though? I like them as I can pick it up any time day or night at a place close to me. With An Post I have to get to a post office during office hours which is weird. DPD give you options but my work does not allow me to get delivery to the office. Do they do evening deliveries?

nsa0bupkd3948x

Zascar wrote: »

Who is an exact competitor though? I like them as I can pick it up any time day or night at a place close to me. With An Post I have to get to a post office during office hours which is weird. DPD give you options but my work does not allow me to get delivery to the office. Do they do evening deliveries?

There isn't really.

Parcel Wizard and Parcel Connect allow you to pick up at shops, so maybe if your local is a late night opening or 24 hour.

An Post is post offices.

Parcel Motel is the only locker based service.

You can see an overview here.

Outlaw Pete

helldesign wrote: »

Is it just me or their website is bugged? (I deleted my browser cookies btw)

Happening me too and I still haven't received the PayPal refund I was told on the 22nd of December would be issued the next day.

jimmynokia

Kamili wrote: »

Take a look at any of the last ten pages of this thread, their Facebook page or Twitter.. plenty of evidence there.

Thats pc/couch warrriors.. I mean proof they have lost customers. Like how many actually will leave despite saying so.Actions speak louder than words.

jimmynokia

Amishh wrote: »

As a customer who is waiting for a parcel to be delivered from NI since 23rd of December I Understand that there is only limited amount of lockers during this busy period, however, what I can't coop with is the fact that the depot was closed half day on 24th and 31st and stayed closed on 26th 27th, yesterday and it's still closed today. If PM wants to profit from a higher amount of parcels during the Christmas period why did they close their depots during the peak times? Well, it seems to me like PM prefers to save some coin on paying their Staff for extra hours over providing a good customer service instead. Another part of the story is complete ignorance and inability to give an honest information to their customers on social media sites.
Showing only positive feedback on their twitter page is childish and extremely unprofessional. I'm definitely going to try their competitors next time.

If they where to operate longer on the days you mentioned that would be a cost to the company. They already have posted a clear timescale of operations on social and it was also placed here by a user so how is that dishonest. And finally If they where to operate on closed holidays they would be called hungry something that has been mentioned already when they dont get paid any extra for holding the packages, The customer gets charged once and only once if collected in the 48hr window. So that argument has no validity at all..

Quote

If PM wants to profit from a higher amount of parcels during the Christmas period why did they close their depots during the peak times?

They like any other company is entitled to holidays and not here to operate for people that like to nitpick... So you took no holidays then??

Amishh

Quote:
They already have posted a clear timescale of operations on social and it was also placed here by a user so how is that dishonest.

Are you talking about the Timescale which they are clearly unable to fulfil? Please allow me to speak from my personal experience: a special delivery was collected and signed for on 23thrd and until this moment I have not received any notification.

If you read my post properly again you will see that I was mentioning ignoring of negative feedback Please have a look at their twitter page or facebook page and you will see what I mean.

Quote
They like any other company is entitled to holidays and not here to operate for people that like to nitpick... So you took no holidays then??

Actually I didn't as a matter of fact I've been working tChristmas for last decade. You see some people prefer time in lieu or extra pay instead of having forced hollidays through the part of the year with the shortest days and bad weather. From my professional experience, I would be extremely surprised if the majority of the PM staff was refusing to work for a double pay or extra time off.

No need to get aggressive my friend People have different opinions and expectations where someone sees annoyance you may see nitpicking.

jimmynokia

Amishh wrote: »

Quote:
They already have posted a clear timescale of operations on social and it was also placed here by a user so how is that dishonest.

Are you talking about the Timescale which they are clearly unable to fulfil? Please allow me to speak from my personal experience: a special delivery was collected and signed for on 23thrd and until this moment I have not received any notification.

If you read my post properly again you will see that I was mentioning ignoring of negative feedback Please have a look at their twitter page or facebook page and you will see what I mean.

Quote
They like any other company is entitled to holidays and not here to operate for people that like to nitpick... So you took no holidays then??

Actually I didn't as a matter of fact I've been working tChristmas for last decade. You see some people prefer time in lieu or extra pay instead of having forced hollidays through the part of the year with the shortest days and bad weather. From my professional experience, I would be extremely surprised if the majority of the PM staff was refusing to work for a double pay or extra time off.

No need to get aggressive my friend People have different opinions and expectations where someone sees annoyance you may see nitpicking.

First of all there is not one iota of aggressive here but fact....
If you are indeed working yourself you would find that working overtime is some cases is just not worth it because of the tax paid. Secondly due to how xmas fell this year it was bad timing and staff preferred time at home with family which is 100% a legitimate excuse.

As for your personal excuse that is fine and one case of an incident within the system but I could bet the majority of people got their packages in a fashionable time myself included and its the indigenous pc brigade here stating the bad and we do not see the good which is the norm..

As for their timetable they have adhered to it, There is a process involved not only PMs end. Finally this is something that has happened before with PM and where once again not prepared so no lesson learned there, Another thing you can thank is the ones that repeatedly do not collect their parcels on time..

Damien360

Has anyone here used PM to return items to amazon with a direct address in Dunfermline and not using the collect+ or royal mail options. Can it be used reliably as a parcel shipping provider from collection box to final destination.

nsa0bupkd3948x

Damien360 wrote: »

Has anyone here used PM to return items to amazon with a direct address in Dunfermline and not using the collect+ or royal mail options. Can it be used reliably as a parcel shipping provider from collection box to final destination.

As in paying the €14.50 or so for the send to UK service? If so, I've done that loads of times. Never had any issues. Twice I think was two the Dunfermline address.

Damien360

Nina Handsome Repellent wrote: »

As in paying the €14.50 or so for the send to UK service? If so, I've done that loads of times. Never had any issues. Twice I think was two the Dunfermline address.

Thanks for confirmation

Zascar

4 Days now since my parcel was delivered and no confirmations from PM yet. Was the same with the last 2. I filled in the Where is my Parcel Form like last time. I understand the motels might be full but where is my email showing its in the depot, why does this take 4 days? It should be immediate.

Outlaw Pete

Outlaw Pete wrote: »

Happening me too and I still haven't received the PayPal refund I was told on the 22nd of December would be issued the next day.

Still hadn't received the refund today so phoned them and got straight threw.

They said they would find out what the delay was and get back to me.

Around two hours later I received the full refund of what I paid for the TV on Ebay and also the €14 which they had charged me for the oversized parcel.

So all's well that ends well I guess.

bruschi

Zascar wrote: »

4 Days now since my parcel was delivered and no confirmations from PM yet. Was the same with the last 2. I filled in the Where is my Parcel Form like last time. I understand the motels might be full but where is my email showing its in the depot, why does this take 4 days? It should be immediate.

you're lucky, I am still waiting 40+ days for them to acknowledge a parcel in their depot that was delivered there. 6 emails, 2 forms filled out, 3 tweets, and absolute no contact whatsoever from them. Utter shambles of a customer service.