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***2012/2013 Online Grant Application Opens Monday 12th June***

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    #92
    missinginfo
    Registered Users Posts: 4 ✭missinginfo


    Mister Jingles wrote: »
    Is there anybody else in the same boat as me and not heard anything at all back from SUSI ?

    i applied on the 12th of june...heard nothing.. so i decided to log into susi today..and my grant application hadnt even been submitted and i'm sure i filled it out back in june and submitted it, was wondering why i didnt get an email or anything... so had to refill the application and got an email response immediatly.. nearly sure i filled out all the info and submitted it...nearly sure i filled out all the information and submitted it....weird gliches i guess.. hope the application is processed on time....


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    #93
    ima_goldfish!
    Registered Users Posts: 71 ✭✭ima_goldfish!


    Right, im only starting the online application now ( a big mistake on my part I know ) but I didnt think they would ask so many detailed questions that you need documents for to even find out the answer too! I thought as the online application was just the first stage,it would be basic questions! Im just wondering, how much trouble am I in? Im half way through filling out the online application which is stalled now waiting for documents to find out my and parents earnings for 2011! I know the closing date is 31 of august but i cant help needing the documents to know the answers so if Im delayed and dont finish the online app. on time, will i be totally disqualified from applying for the grant and fee payment??!! Im bricking it.


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    #94
    Harblarblar
    Registered Users Posts: 43 ✭Harblarblar


    Viva La Gloria wrote: »
    Ugggggh, I still haven't got mine done. I know the closing date isn't until the end of August but I want to get it in asap. My Mum's taking aaaaaages to get her accounts done from the accountant. Grrrrr, wish it was as easy as just getting a P60. Times like this I wish she wasn't self employed. It's like she's just not giving it the attention it needs :(

    And the worst part is that because it's an online application, I can't move on to the next section without her earnings for 2011....so I'm only half way through. I don't even know what else is beyond this section that I might need from my parents! >:(

    Just wondering what you did in this situation? My Dad is self employed but he had all of the work done at home but just has to send it to the accountant.We filled it out anyway going roughly on figures, I wonder if this was okay?:/


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    #95
    mruby
    Registered Users Posts: 5 ✭mruby


    Hi all, I am a mature student and I have been accepted for a place in a masters starting in 3-4 weeks time. I applied for a tuition grant about four days after it went live online. I emailed them just less than a month later asking for the status on my application and received an email two days later stating I had been 'deemed provisionally eligible' for the fee grant and I would receive a letter containing a list of documents I would need to send in.

    Two weeks went by and I rang the SUSI helpdesk again. They advised that they have escalated my case to the head office and I will receive that letter by the end of the week. The following week I rang to tell them I had not received this letter, she said my application was still being asessed and they will write to me in due course. I advised her that I have to start this course in less than a month and I had been advised I was provisionally eligible pending documents received from me. She then advised that email must have sent to me by mistake! :(

    I dont know what to do, How can I start this course if I still have no reply from SUSI? And, how, two months after applying, can they still be asessing my application if they do not have the relevant documents they need? I would send them in if I know which ones they wanted but they wont tell me! Im at my wits end here and I am extremely unimpressed with SUSI.

    Anyone else in the same spot of bother as me?


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    #96
    Avox
    Registered Users Posts: 591 ✭✭✭Avox


    mruby wrote: »
    Hi all, I am a mature student and I have been accepted for a place in a masters starting in 3-4 weeks time. I applied for a tuition grant about four days after it went live online. I emailed them just less than a month later asking for the status on my application and received an email two days later stating I had been 'deemed provisionally eligible' for the fee grant and I would receive a letter containing a list of documents I would need to send in.

    Two weeks went by and I rang the SUSI helpdesk again. They advised that they have escalated my case to the head office and I will receive that letter by the end of the week. The following week I rang to tell them I had not received this letter, she said my application was still being asessed and they will write to me in due course. I advised her that I have to start this course in less than a month and I had been advised I was provisionally eligible pending documents received from me. She then advised that email must have sent to me by mistake! :(

    I dont know what to do, How can I start this course if I still have no reply from SUSI? And, how, two months after applying, can they still be asessing my application if they do not have the relevant documents they need? I would send them in if I know which ones they wanted but they wont tell me! Im at my wits end here and I am extremely unimpressed with SUSI.

    Anyone else in the same spot of bother as me?

    I got my provisional acceptance letter, then rang them a month after that asking why I hadn't heard anything back. Apparently they're not going to reply to us until we enrol in college and get a letter from the college proving we've enrolled.. Very stupid imo, some people may be relying on a grant and then not get it and have already enrolled in their course, all because the grant authority aren't efficient enough..


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    #97
    Bubblegum18
    Closed Accounts Posts: 57 ✭✭Bubblegum18


    Avox wrote: »
    I got my provisional acceptance letter, then rang them a month after that asking why I hadn't heard anything back. Apparently they're not going to reply to us until we enrol in college and get a letter from the college proving we've enrolled.. Very stupid imo, some people may be relying on a grant and then not get it and have already enrolled in their course, all because the grant authority aren't efficient enough..

    WHAT!!!!!!! thats ridiculous!!! how are people supposed to pay rent and travel??? They cant do that people wont be able to afford it


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    #98
    Avox
    Registered Users Posts: 591 ✭✭✭Avox


    Bubblegum18 wrote: »
    WHAT!!!!!!! thats ridiculous!!! how are people supposed to pay rent and travel??? They cant do that people wont be able to afford it

    Well, you still wouldn't have been able to with the old system.. Most people get their first payment mid-October.. :/


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    #99
    Bubblegum18
    Closed Accounts Posts: 57 ✭✭Bubblegum18


    Avox wrote: »
    Well, you still wouldn't have been able to with the old system.. Most people get their first payment mid-October.. :/
    Why wouldn't people be able to afford it?
    With the old system people knew if they were getting a grant in August and could tell the college they are able to pay the fees, Most colleges are flexible once they know funds are going to be available, with this new system no one knows if they are going to get a cent. SUSI are going to cause everyone a lot of headaches


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    #100
    Pigwidgeon
    Registered Users Posts: 6,590 ✭✭✭Pigwidgeon


    People knew by August on the old system? They did in my áss. One of my friends didn't get her acceptance letter until April in first year. I don't know anyone who going into first year would have known in August, the old system you couldn't apply until you accepted your place. The earliest I ever got a payment was in November.


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    #101
    Avox
    Registered Users Posts: 591 ✭✭✭Avox


    Pigwidgeon wrote: »
    People knew by August on the old system? They did in my áss. One of my friends didn't get her acceptance letter until April in first year. I don't know anyone who going into first year would have known in August, the old system you couldn't apply until you accepted your place. The earliest I ever got a payment was in November.

    Well in Waterford County VEC, people got their letters at the end of August. I'm not sure how it worked elsewhere! No need to be so rude when you clearly haven't been to every VEC in the county. Also the old system you could apply in June, before you accepted your place, so you're clearly misinformed too.


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    #102
    Bubblegum18
    Closed Accounts Posts: 57 ✭✭Bubblegum18


    Pigwidgeon wrote: »
    People knew by August on the old system? They did in my áss. One of my friends didn't get her acceptance letter until April in first year. I don't know anyone who going into first year would have known in August, the old system you couldn't apply until you accepted your place. The earliest I ever got a payment was in November.

    Theres no need to be so abusive about it I was class rep last year and everyone I knew in my college had got there acceptance letters in August and got payments in October I had friends in other university's and ITs that got their grants to. Its not fair branding all the VECs with the one brush the majority of them are very professional and helpful. SUSI would want to take a few leaves out of their book and fast


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    #103
    Avox
    Registered Users Posts: 591 ✭✭✭Avox


    Bubblegum18 wrote: »
    Theres no need to be so abusive about it I was class rep last year and everyone I knew in my college had got there acceptance letters in August and got payments in October I had friends in other university's and ITs that got their grants to. Its not fair branding all the VECs with the one brush the majority of them are very professional and helpful. SUSI would want to take a few leaves out of their book and fast

    Thanks, I'm glad I'm not the only one who found the comments by the user abusive and so very wrong!


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    #104
    Bubblegum18
    Closed Accounts Posts: 57 ✭✭Bubblegum18


    Avox wrote: »
    I got my provisional acceptance letter, then rang them a month after that asking why I hadn't heard anything back. Apparently they're not going to reply to us until we enrol in college and get a letter from the college proving we've enrolled.. Very stupid imo, some people may be relying on a grant and then not get it and have already enrolled in their course, all because the grant authority aren't efficient enough..

    Just got off the phone there from SUSI- I asked when will I here from them again the lady said once they put up our documentation on their data base it should take 4 weeks approx they will write and let us know if we are getting a grant or not and to get a letter from the college we are attending. So in other words much the same as last years old VEC system. But this is only my experience so don't take it as gospel. From the posts ive read on this thread SUSI have a tendency to say different things. But hopefully what this lady told me is correct, it does make a lot more sense for them to let us know before we go back to college


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    #105
    Avox
    Registered Users Posts: 591 ✭✭✭Avox


    Bubblegum18 wrote: »
    Just got off the phone there from SUSI- I asked when will I here from them again the lady said once they put up our documentation on their data base it should take 4 weeks approx they will write and let us know if we are getting a grant or not and to get a letter from the college we are attending. So in other words much the same as last years old VEC system. But this is only my experience so don't take it as gospel. From the posts ive read on this thread SUSI have a tendency to say different things. But hopefully what this lady told me is correct, it does make a lot more sense for them to let us know before we go back to college

    Yeah they all tell a different story. The girl I was talking to said my documents were marked as checked in and confirmed but she couldn't do anything until I sent in a letter from the college proving that I had enrolled. I honestly don't think any of them have a clue what they're doing, it's as if they were just brought in and told to tell people anything on the phones. :/


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    #106
    Bubblegum18
    Closed Accounts Posts: 57 ✭✭Bubblegum18


    Avox wrote: »
    Yeah they all tell a different story. The girl I was talking to said my documents were marked as checked in and confirmed but she couldn't do anything until I sent in a letter from the college proving that I had enrolled. I honestly don't think any of them have a clue what they're doing, it's as if they were just brought in and told to tell people anything on the phones. :/
    I think your spot on Avox, its not fair they should tell people where they stand. Its not fair how they are allowed to waste time like this it cant be that hard to check documents and send a letter or even an email to let people know if they are going to get anything. I remember last year people at college were saying they were at the same thing with medical cards they delayed as long as possible. Id say they're just trying to turn people off


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    #107
    mruby
    Registered Users Posts: 5 ✭mruby


    I guess its just a case of starting a course regardless of knowing whether or not one is getting the grant and hoping for the best. What a very lax way of doing things on SUSI's part. Especially in my case; I am undertaking a masters where I only get my fees partially or fully covered. I wont get any maintenance so if I have to pay for my fees on top of everything else, Im set for an extremely stressful year ahead. At least if I was given some indication before I started that my fees will be fully or partially covered, I could plan my finances some bit better. Its extremely stressful having to wait this long knowing that it is likely you still wont know what is going on even before the course starts. Its not good to be entering a new college year stressed out already. Anyone know if there is any person or group that one can complain to regarding SUSI? It just seems like the heat needs to be turned on under SUSI as they are not listening to us, the students.


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    #108
    Annasopra
    Registered Users Posts: 40,814 ✭✭✭✭Annasopra


    Folks the SUSI process is brand new. It will take time. If you think the delays are unreasonable then contact your local TD to complain.

    It was so much easier to blame it on Them. It was bleakly depressing to think that They were Us. If it was Them, then nothing was anyone's fault. If it was us, what did that make Me? After all, I'm one of Us. I must be. I've certainly never thought of myself as one of Them. No one ever thinks of themselves as one of Them. We're always one of Us. It's Them that do the bad things.

    Terry Pratchet



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    #109
    Bubblegum18
    Closed Accounts Posts: 57 ✭✭Bubblegum18


    Local TDs dont care - no one does,TDs and other people in Government dont have jump through all theses hoops to get their expenses paid.
    Student grants aren't a new thing they've been on the go for years most VECs did a great job SUSI just have to use the model of the old VEC system. Its obvious they are not doing this and we the students are the ones that loose out as always.


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    #110
    Annasopra
    Registered Users Posts: 40,814 ✭✭✭✭Annasopra


    Bubblegum18 wrote: »
    Local TDs dont care - no one does,TDs and other people in Government dont have jump through all theses hoops to get their expenses paid.
    Student grants aren't a new thing they've been on the go for years most VECs did a great job SUSI just have to use the model of the old VEC system. Its obvious they are not doing this and we the students are the ones that loose out as always.

    Have you finished your little pointless rant? TDs do care and if enough students complained then SUSI and the minister might take notice.

    It was so much easier to blame it on Them. It was bleakly depressing to think that They were Us. If it was Them, then nothing was anyone's fault. If it was us, what did that make Me? After all, I'm one of Us. I must be. I've certainly never thought of myself as one of Them. No one ever thinks of themselves as one of Them. We're always one of Us. It's Them that do the bad things.

    Terry Pratchet



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    #111
    mruby
    Registered Users Posts: 5 ✭mruby


    Fair enough, Ill contact my local TD. Thanks for the advice. Hopefully they can help me some bit.


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    #112
    Bubblegum18
    Closed Accounts Posts: 57 ✭✭Bubblegum18


    mango salsa wrote: »
    Have you finished your little pointless rant? TDs do care and if enough students complained then SUSI and the minister might take notice.
    Excuse me my pointless rant? TDs dont care get in contact with your one and see all the heed they'll give you, last year thousands of students protested against grants being cut and college fees going up. And guess what the government went and done it anyway


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    #113
    madcharlie
    Registered Users Posts: 57 ✭✭madcharlie


    Avox wrote: »
    I got my provisional acceptance letter, then rang them a month after that asking why I hadn't heard anything back. Apparently they're not going to reply to us until we enrol in college and get a letter from the college proving we've enrolled.. Very stupid imo, some people may be relying on a grant and then not get it and have already enrolled in their course, all because the grant authority aren't efficient enough..

    that is mad ....I have sent back all my supporting documents around 2 weeks ago at this point. Are they planning on contacting me to let me know I have to be enrolled in college before they give me their decision ? or am i supposed to me a mindreader ?


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    #114
    Avox
    Registered Users Posts: 591 ✭✭✭Avox


    madcharlie wrote: »
    that is mad ....I have sent back all my supporting documents around 2 weeks ago at this point. Are they planning on contacting me to let me know I have to be enrolled in college before they give me their decision ? or am i supposed to me a mindreader ?

    Well if you only sent them 2 weeks ago, you probably won't hear back for another month yet!


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    #115
    madcharlie
    Registered Users Posts: 57 ✭✭madcharlie


    Avox wrote: »
    Well if you only sent them 2 weeks ago, you probably won't hear back for another month yet!

    Yip I may be slightly impatient lol


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    #116
    eire-kp
    Closed Accounts Posts: 382 ✭✭eire-kp


    Sent in all my documents 3 weeks ago got a letter today requesting more info but it didn't state the documents needed.

    Rang up and apparently its a computer glitch or something..said they would repost it.


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    #117
    Dougal McGuire
    Registered Users Posts: 35 ✭Dougal McGuire


    mruby wrote: »
    I guess its just a case of starting a course regardless of knowing whether or not one is getting the grant and hoping for the best. What a very lax way of doing things on SUSI's part. Especially in my case; I am undertaking a masters where I only get my fees partially or fully covered. I wont get any maintenance so if I have to pay for my fees on top of everything else, Im set for an extremely stressful year ahead. At least if I was given some indication before I started that my fees will be fully or partially covered, I could plan my finances some bit better. Its extremely stressful having to wait this long knowing that it is likely you still wont know what is going on even before the course starts. Its not good to be entering a new college year stressed out already. Anyone know if there is any person or group that one can complain to regarding SUSI? It just seems like the heat needs to be turned on under SUSI as they are not listening to us, the students.

    Im in the same posistion as yourself. rang SUSI today to ask how long it would take them to process my application (after I first applied in June) but your wan on the phone said she couldnt give me a time scale. she did howeve r say that Im not at the decision stage yet and I need to know by 2 weeks time . some joke of a system


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    #118
    Lynchy747
    Registered Users Posts: 167 ✭✭Lynchy747


    Dougal McGuire wrote: »
    mruby wrote: »
    I guess its just a case of starting a course regardless of knowing whether or not one is getting the grant and hoping for the best. What a very lax way of doing things on SUSI's part. Especially in my case; I am undertaking a masters where I only get my fees partially or fully covered. I wont get any maintenance so if I have to pay for my fees on top of everything else, Im set for an extremely stressful year ahead. At least if I was given some indication before I started that my fees will be fully or partially covered, I could plan my finances some bit better. Its extremely stressful having to wait this long knowing that it is likely you still wont know what is going on even before the course starts. Its not good to be entering a new college year stressed out already. Anyone know if there is any person or group that one can complain to regarding SUSI? It just seems like the heat needs to be turned on under SUSI as they are not listening to us, the students.

    Im in the same posistion as yourself. rang SUSI today to ask how long it would take them to process my application (after I first applied in June) but your wan on the phone said she couldnt give me a time scale. she did howeve r say that Im not at the decision stage yet and I need to know by 2 weeks time . some joke of a system

    Sorry there D McG, had to say great username :)


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    #119
    missinginfo
    Registered Users Posts: 4 ✭missinginfo


    rang em todaY, susi herself,, TO SEE HOW THE APPLICATION WAS DOING, there fierce busy, it took a week for a n email response, and the phone call today revealed i had been preliminarily approved, still a long wait yet for the next approval stage as i haven't had a request for documentation yet, so twill be well into september afore i find out, so it looks like accomodation possibilties re gonna be well reduced, anyway will manage the bureaucratic head mash being imposed , anyway the sun should be out when the schools open so, must find those shades:D


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    #120
    Anne54
    Registered Users Posts: 1 ✭Anne54


    I applied for a grant on the 11th of June and to date I've heard absolutely nothing! Have called the helpline continuously and each time I'm told "it's being processed". I can't get past the helpline to talk to anyone and they seem to know nothing! Anyone know who is in charge of SUSI or where I can go to for help?


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    #121
    Wing126
    Registered Users Posts: 1,563 ✭✭✭Wing126


    Are SUSI supposed to ask for the documents they need or am I supposed to send them in after applying?
    I'd much prefer if this was kept with the VEC's :/


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