Recession, Me Arse

starbelgrade · 09-09-2010 10:51pm #1

Sometimes it's hard to believe there's a recession happening when so many places still give really bad customer service. I've had a few occurances over the last while, but today's took the biscuit...

I ordered some paper last week from a company in Dublin - 50 rolls of A1 size sheets for a printer. The delivery guy arrived today & started to unload the boxes, leaving them propped up against the wall just inside the gates leading to my office / studio.

After a few minutes, I went out to him and told him that they needed to be brought into the storeroom at the back of the office. He said that he only delivered to the "point of entry" & I would have to bring them there myself.

The storeroom is about 20 foot away from the gate.

I told him again that I wanted them put in the storeroom, that I didn't have time for this malarky & that I'd paid his company to deliver the paper to my office & not drop them against a wall beside the gate.

He looked at me with a big, thick head on him & said, "well, de ye bleedin' want 'em or naat - coz I can leave 'em here or take 'em back?"

I told him to take them back.

So he did. And drove all the way back to Dublin with them. A 400km round trip drive for nothing.

You would expect people to try & go the extra mile these days, but this prick wouldn't even go the extra 20 foot.

Recession, me arse.

bonerm · 09-09-2010 10:54pm

Meh, I don't like people telling me my job either.

Gaudizeit · 09-09-2010 10:54pm

did ya want him to put them in the printers aswell and log on to the pc and print off your work?

karlog · 09-09-2010 10:55pm

Why wouldn't you go 20ft? He went 400km.

Adam · 09-09-2010 10:55pm

what's flutterin gonna wipe his arse with now??

humberklog · 09-09-2010 10:56pm

Did you offer him a cuppa after his big schlep?

TanG411 · 09-09-2010 10:56pm

20 feet away?

Couldn't you have just moved them yourself? The delivery man did his job by delivering them to you. So what he didn't place them in the place you wanted, how was he to know?

RockinRolla · 09-09-2010 10:57pm

Why didn't you just bring them into the storeroom? That guy is only paid to do his job and what you were asking wasn't not in his job description. Looks like you'll have to order that cheap second hand bog paper from now on, sport.

DOC09UNAM · 09-09-2010 10:57pm

starbelgrade wrote: »

Sometimes it's hard to believe there's a recession happening when so many places still give really bad customer service. I've had a few occurances over the last while, but today's took the biscuit...

I ordered some paper last week from a company in Dublin - 50 rolls of A1 size sheets for a printer. The delivery guy arrived today & started to unload the boxes, leaving them propped up against the wall just inside the gates leading to my office / studio.

After a few minutes, I went out to him and told him that they needed to be brought into the storeroom at the back of the office. He said that he only delivered to the "point of entry" & I would have to bring them there myself.

The storeroom is about 20 foot away from the gate.

I told him again that I wanted them put in the storeroom, that I didn't have time for this malarky & that I'd paid his company to deliver the paper to my office & not drop them against a wall beside the gate.

He looked at me with a big, thick head on him & said, "well, de ye bleedin' want 'em or naat - coz I can leave 'em here or take 'em back?"

I told him to take them back.

So he did. And drove all the way back to Dublin with them. A 400km round trip drive for nothing.

You would expect people to try & go the extra mile these days, but this prick wouldn't even go the extra 20 foot.

Recession, me arse.

Down with that sort of thing!

Gunsfortoys · 09-09-2010 10:57pm

Well there was probably a good reason for that, I would say the company has some health and safety requirements etc in place in case the guy makes an injury claim should he fall down the stairs to your storeroom.

DOC09UNAM · 09-09-2010 10:57pm

Adam wrote: »

what's flutterin gonna wipe his arse with now??

You wipe your arse with Printing Paper?

Super-Rush · 09-09-2010 10:57pm

starbelgrade wrote: »

The storeroom is about 20 foot away from the gate.

You had me up to this bit.

RMD · 09-09-2010 10:58pm

A delivery man's job is to deliver the item to the front door and that's it. Whenever I've worked in a business that would take deliveries it was always to the front door and then it was the staff's responsibility after that.

It was incredibly lazy of him under the circumstances to not move them 20ft to avoid a wasteful 400km round trip, but then again it's also not his duty to deliver them to the stockroom, only the front door of the premises. IMO you're both to blame here.

Praetorian Saighdiuir · 09-09-2010 10:58pm

Wheres that tiny violin gone?

starbelgrade · 09-09-2010 10:59pm

Gaudizeit wrote: »

did ya want him to put them in the printers aswell and log on to the pc and print off your work?

No - that's my job. I know how to do it & don't expect someone else to hold my hand while I'm doing it.

That was my point.

You wouldn't go to a restaurant & have the chef cook you a dinner, but tell you that you have to plate it up youself.

squod · 09-09-2010 10:59pm

Meh, he's just gonna fake your signature and dump them in a ditch. Now you'll spend hours complaining to some low paid bitchy accountant for the next two weeks.

aidan_walsh · 09-09-2010 11:00pm

starbelgrade wrote: »

No - that's my job. I know how to do it & don't expect someone else to hold my hand while I'm doing it.

That was my point.

You wouldn't go to a restaurant & have the chef cook you a dinner, but tell you that you have to plate it up youself.

No, but what happened is not comparable to that.

mikemac · 09-09-2010 11:00pm

Realy, delivering to point of entry is pretty standard
Have you got public liability insurance on your premises?

Lift the delivery the final 20ft yourself

Gunsfortoys · 09-09-2010 11:00pm

starbelgrade wrote: »

No - that's my job. I know how to do it & don't expect someone else to hold my hand while I'm doing it.

That was my point.

You wouldn't go to a restaurant & have the chef cook you a dinner, but tell you that you have to plate it up youself.

Buffet

Praetorian Saighdiuir · 09-09-2010 11:01pm

starbelgrade wrote: »

No - that's my job. I know how to do it & don't expect someone else to hold my hand while I'm doing it.

That was my point.

You wouldn't go to a restaurant & have the chef cook you a dinner, but tell you that you have to plate it up youself.

All you can eat buffet?...........................no recession with you so!

krudler · 09-09-2010 11:01pm

Well if the postman doesnt bring my letters and packages to my kitchen table, which is all of 10 feet from my front door, I tell him take them back, lazy fcuking bastard.

JeanClaude · 09-09-2010 11:02pm

starbelgrade wrote: »

Sometimes it's hard to believe there's a recession happening when so many places still give really bad customer service. I've had a few occurances over the last while, but today's took the biscuit...

I ordered some paper last week from a company in Dublin - 50 rolls of A1 size sheets for a printer. The delivery guy arrived today & started to unload the boxes, leaving them propped up against the wall just inside the gates leading to my office / studio.

After a few minutes, I went out to him and told him that they needed to be brought into the storeroom at the back of the office. He said that he only delivered to the "point of entry" & I would have to bring them there myself.

The storeroom is about 20 foot away from the gate.

I told him again that I wanted them put in the storeroom, that I didn't have time for this malarky & that I'd paid his company to deliver the paper to my office & not drop them against a wall beside the gate.

He looked at me with a big, thick head on him & said, "well, de ye bleedin' want 'em or naat - coz I can leave 'em here or take 'em back?"

I told him to take them back.

So he did. And drove all the way back to Dublin with them. A 400km round trip drive for nothing.

You would expect people to try & go the extra mile these days, but this prick wouldn't even go the extra 20 foot.

Recession, me arse.

In fairness, you could have helped him bring half the boxes to the storeroom.

Reminds me of this.:)

Job Responsibility
by Charles Osgood

There was a most important job that needed to be done,
And no reason not to do it, there was absolutely none.
But in vital matters such as this, the thing you have to ask
Is who exactly will it be who'll carry out the task?

Anybody could have told you that everybody knew
That this was something somebody would surely have to do.
Nobody was unwilling; anybody had the ability.
But nobody believed that it was their responsibility.

It seemed to be a job that anybody could have done,
If anybody thought he was supposed to be the one.
But since everybody recognised that anybody could,
Everybody took for granted that somebody would.

But nobody told anybody that we are aware of,
That he would be in charge of seeing it was taken care of.
And nobody took it on himself to follow through,
And do what everybody thought that somebody would do.

When what everybody needed so did not get done at all,
Everybody was complaining that somebody dropped the ball.
Anybody then could see it was an awful crying shame,
And everybody looked around for somebody to blame.

Somebody should have done the job
And Everybody should have,
But in the end Nobody did
What Anybody could have.

ejmaztec · 09-09-2010 11:03pm

starbelgrade wrote: »

No - that's my job. I know how to do it & don't expect someone else to hold my hand while I'm doing it.

That was my point.

You wouldn't go to a restaurant & have the chef cook you a dinner, but tell you that you have to plate it up youself.

Whenever I go to a restaurant, they give me a white jacket and a big hat, and drag me into the kitchen.

Trekker09 · 09-09-2010 11:03pm

I'm with the OP on this one. Feckin stinking attitude from the delivery guy. I would complain to the company you ordered them from and see what their response is like.

mikom · 09-09-2010 11:03pm

starbelgrade wrote: »

He looked at me with a big, thick head on him & said, "well, de ye bleedin' want 'em or naat - coz I can leave 'em here or take 'em back?"

He should not have used that toner voice.

krudler · 09-09-2010 11:06pm

ejmaztec wrote: »

Whenever I go to a restaurant, they give me a white jacket and a big hat, and drag me into the kitchen.

They only do that to me when I "forget me wallet" but I piss in the soup, so it all works out.

Trekker09 · 09-09-2010 11:07pm

It's not really a black and white situation

DOC09UNAM · 09-09-2010 11:08pm

Trekker09 wrote: »

It's not really a black and white situation

Considering it's paper, and not Ink, I would agree with you.

starbelgrade · 09-09-2010 11:08pm

Trekker09 wrote: »

I'm with the OP on this one. Feckin stinking attitude from the delivery guy. I would complain to the company you ordered them from and see what their response is like.

They rang me when their delivery guy got back & they were well p*ssed off with what happened. Not only did they not get paid for the paper, but wasted money paying the gimp for his time & the diesel.

I probably should have explained earlier too, that it had been raining, so the ground he was leaving the paper on was wet & as I was in the middle of a meeting with a client when he arrived, I didn't have time to help him unload the boxes, which I would normally do.

rossie1977 · 09-09-2010 11:09pm

customer service has dropped big time since the recession, you still can't get anyone to do a job (tiling, plumbing etc) these days and when you do get someone they f**k you over and its not just confined to ireland, i was over in las vegas in march and that city has been one of the worst affected in the states, yet customer service in many establishments is terrible compared to even 3 years ago when business was booming there

krudler · 09-09-2010 11:10pm

starbelgrade wrote: »

They rang me when their delivery guy got back & they were well p*ssed off with what happened. Not only did they not get paid for the paper, but wasted money paying the gimp for his time & the diesel.

I probably should have explained earlier too, that it had been raining, so the ground he was leaving the paper on was wet & as I was in the middle of a meeting with a client when he arrived, I didn't have time to help him unload the boxes, which I would normally do.

Thread fail turnaround attempt fail :pac:

Awful_Bliss · 09-09-2010 11:10pm

I'm with OP too. Bad manners and service have carried on from the Celtic Tiger and is here to stay. Maybe it's those fools who believe the Government when they say we're out of recession. "Oh great. we can be rude again!"

grenache · 09-09-2010 11:10pm

Tombiman wrote: »

20 feet away?

Couldn't you have just moved them yourself? The delivery man did his job by delivering them to you. So what he didn't place them in the place you wanted, how was he to know?

They were to be delivered to his store though, i.e. the address on the packaging. Not propped up against the gate. I've had the same carry on from delivery guys who think they can pull a quick one by leaving goods outside my place of work.....on the footpath no less. F*ck that sh*t. They're paid to deliver to the premises - not do a half arsed job and drop the stuff outside. If they can't do their job, they should move over and let someone else do it for them - there are plenty who would gladly replace them.

Con1988 · 09-09-2010 11:12pm

This storey is very familar to the Rockinrolla thread..... Odd....

Gaudizeit · 09-09-2010 11:13pm

starbelgrade wrote: »

No - that's my job. I know how to do it & don't expect someone else to hold my hand while I'm doing it.

That was my point.

You wouldn't go to a restaurant & have the chef cook you a dinner, but tell you that you have to plate it up youself.

to be honest, I think you were wrong. Where does he draw the line? 20 feet, 40, 60? He brought you what you asked for. A milkman doesn't put the milk in your fridge.

Dudess · 09-09-2010 11:14pm

Your arse-hair is receding?

DOC09UNAM · 09-09-2010 11:16pm

Con1988 wrote: »

This storey is very familar to the Rockinrolla thread..... Odd....

Here's a Present for you man, you deserve it.

Gunsfortoys · 09-09-2010 11:16pm

Dudess wrote: »

Your arse-hair is receding?

You can understand it though, the boxes were very heavy.

Mal-Adjusted · 09-09-2010 11:16pm

starbelgrade wrote: »

They rang me when their delivery guy got back & they were well p*ssed off with what happened. Not only did they not get paid for the paper, but wasted money paying the gimp for his time & the diesel.

I probably should have explained earlier too, that it had been raining, so the ground he was leaving the paper on was wet & as I was in the middle of a meeting with a client when he arrived, I didn't have time to help him unload the boxes, which I would normally do.

Why didn't you say this in the OP?

Methinks somebody's embellishing because they didn't get the sympathy they were looking for:rolleyes:

starbelgrade · 09-09-2010 11:16pm

rossie1977 wrote: »

customer service has dropped big time since the recession, you still can't get anyone to do a job (tiling, plumbing etc) these days and when you do get someone they f**k you over

I spent 6 months looking for a tiler last year that wasn't a rip-off & could do the job in a reasonable time.

Ended up getting a guy who did the job for half the price of most of the quotes I got... he drove up & back from Mullingar every day, worked from 9am till 8 every evening and did a brilliant job.

But you don't get many people willing to put the extra effort in like that.

Worked out well for him too though - I've recommended him to lots of clients & he's booked out constantly these days... he's even taken on 3 guys to help him with the workload.

littlefriend · 09-09-2010 11:17pm

Dudess wrote: »

Your arse-hair is receding?

Huh?

queensinead · 09-09-2010 11:18pm

feelingstressed wrote: »

Realy, delivering to point of entry is pretty standard
Have you got public liability insurance on your premises?

Lift the delivery the final 20ft yourself

He could have been less rude, for sure.

But lots of low-paid workers taking paycuts and working longer hours are getting fed up with the serf/overlord relationship that has crept in since the recession. Its very much a "you're lucky to have a job, so act grateful" kind of attitude. More bang for your buck. I can replace you tomorrow, so let's see you go that extra mile. Or 20 feet might do it.

ejmaztec · 09-09-2010 11:19pm

The delivery guy obviously couldn't tell the difference between stationery and stationary, and in the end, his brain went into melt-down.

krudler · 09-09-2010 11:19pm

starbelgrade wrote: »

I spent 6 months looking for a tiler last year that wasn't a rip-off & could do the job in a reasonable time.

Ended up getting a guy who did the job for half the price of most of the quotes I got... he drove up & back from Mullingar every day, worked from 9am till 8 every evening and did a brilliant job.

But you don't get many people willing to put the extra effort in like that.

Worked out well for him too though - I've recommended him to lots of clients & he's booked out constantly these days... he's even taken on 3 guys to help him with the workload.

http://bigmentaldisease.com/wp-content/uploads/2009/12/Kenneth-Williams.jpg

starbelgrade · 09-09-2010 11:22pm

ejmaztec wrote: »

The delivery guy obviously couldn't tell the difference between stationery and stationary, and in the end, his brain went into melt-down.

If I'd read that earlier, I would have used it when his boss rang me this evening!

MistyCheese · 09-09-2010 11:22pm

Aw, I read the other thread first.

Boo.

Shanotheslayer · 09-09-2010 11:23pm

krudler wrote: »

Thread fail turnaround attempt fail :pac:

Mal-Adjusted wrote: »

Why didn't you say this in the OP?

Methinks somebody's embellishing because they didn't get the sympathy they were looking for:rolleyes:

Considering it's been pissing rain (In Dublin anyway , not sure where the Op is from) hard to think he's lieing about that :rolleyes:

krudler · 09-09-2010 11:25pm

Shanotheslayer wrote: »

Considering it's been pissing rain (In Dublin anyway , not sure where the Op is from) hard to think he's lieing about that :rolleyes:

Hi, welcome to AH, where people make everyday issues into trivial humour in an attempt to make people laugh, jump in, waters lovely

eddie the eagle · 09-09-2010 11:31pm

queensinead wrote: »

He could have been less rude, for sure.

But lots of low-paid workers taking paycuts and working longer hours are getting fed up with the serf/overlord relationship that has crept in since the recession. Its very much a "you're lucky to have a job, so act grateful" kind of attitude. More bang for your buck. I can replace you tomorrow, so let's see you go that extra mile. Or 20 feet might do it.

have seen that attitude a lot recently. pisses me off no end :mad:

Shanotheslayer · 09-09-2010 11:33pm

krudler wrote: »

trivial humour

Humour requires it to be funny

Dudess · 09-09-2010 11:35pm

littlefriend wrote: »

Huh?

Wordplay with the title.

Recession, Me Arse

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