2006 VW Passat problem- Fuel injector 2nd failure in 10 months

_Kaiser_

-Corkie- wrote: »

I think you are right there. All we can do is lobby Vosa about it and if enough people do that they will eventually give I hope.

Might be worth replying to VOSA and say that the initial response from VW IRL hasn't exactly been "inspiring", and if they could provide you with copies of whatever official response they received from VW Corporate that you can use to support your claim.

-Corkie-

Kaiser2000 wrote: »

Might be worth replying to VOSA and say that the initial response from VW IRL hasn't exactly been "inspiring", and if they could provide you with copies of whatever official response they received from VW Corporate that you can use to support your claim.

Good point I have sent them a mail now. It would be no harm for yourself and other owners to contact them also. You know the saying `The more the merrier`..:)

Kaiser2000

Kaiser2000 wrote: »

Could be wrong but it sounds to me like they're still looking for a way out of any possible "goodwill" repairs ("fuel quality") rather than holding their hands up and accepting responsibility.

The idea of having to pay maybe €100+ (plus whatever in possible towing costs) to get the car "diagnosed" by a VW main dealer for a well-known (recognized in other jurisdictions) fault doesn't sit well with me either. Will this be refunded if/when the fault is confirmed?

I am with Kaiser on this, that is more or less what Audi Ireland told me when I first called them: Bring car to your local Audi dealer for a diagnosis and then apply for goodwill etc etc.. not a chance, id bet my months wage they would turn around and tell you that your fuel was dodgy, I would not bring your car near them until they are willing to change them no questions asked

-Corkie-

OK. I emailed Vosa with my concerns and here is the reply:

Dear Mr xxxx,

I am sorry I can't provide you with the official reply from VW. But I can
assure you that there has been an agreement, that VW will change all 4
injectors if one has failed. This is a new policy that only stared this
week. I would imagine that VW have to wait until your vehicle has been
diagnosed with an injector fault and that your vehicle is in the correct
range, before they would be willing to commit to cover the cost of repair.

Sorry I can't help more but hope this is of some use.

Regards

John Fitch.

Slushfund

Were you using cheap/dodgey diesel for a while? (Even unknown to you)
Have you kept records / reciepts / proof of purchase of the right fuel ?

R.O.R

-Corkie- wrote: »

OK. I emailed Vosa with my concerns and here is the reply:

Dear Mr xxxx,

I am sorry I can't provide you with the official reply from VW. But I can
assure you that there has been an agreement, that VW will change all 4
injectors if one has failed. This is a new policy that only stared this
week. I would imagine that VW have to wait until your vehicle has been
diagnosed with an injector fault and that your vehicle is in the correct
range, before they would be willing to commit to cover the cost of repair.

Sorry I can't help more but hope this is of some use.

Regards

John Fitch.

Wonder if they'll back date claims.......

_Kaiser_

-Corkie- wrote: »

OK. I emailed Vosa with my concerns and here is the reply:

Dear Mr xxxx,

I am sorry I can't provide you with the official reply from VW. But I can
assure you that there has been an agreement, that VW will change all 4
injectors if one has failed. This is a new policy that only stared this
week. I would imagine that VW have to wait until your vehicle has been
diagnosed with an injector fault and that your vehicle is in the correct
range, before they would be willing to commit to cover the cost of repair.

Sorry I can't help more but hope this is of some use.

Regards

John Fitch.

OK.. option B. Contact VW HQ in Germany and ask for confirmation of VOSA's information. Tell them you have already advised VW IRL of this "new policy" but are still getting the runaround and would appreciate something official you can take back to them and/or that HQ intervene directly on your behalf.

In our modern era of email and skype and what-not I wouldn't let a bit of distance stop me from getting satisfaction on this one

(I would happily do so too but so far I've been lucky enough that my injectors have behaved - 180k on the clock and rising rapidly)

-Corkie-

Slushfund wrote: »

Were you using cheap/dodgey diesel for a while? (Even unknown to you)
Have you kept records / reciepts / proof of purchase of the right fuel ?

:rolleyes::rolleyes::rolleyes:

Kaiser2000 wrote: »

OK.. option B. Contact VW HQ in Germany and ask for confirmation of VOSA's information. Tell them you have already advised VW IRL of this "new policy" but are still getting the runaround and would appreciate something official you can take back to them and/or that HQ intervene directly on your behalf.

In our modern era of email and skype and what-not I wouldn't let a bit of distance stop me from getting satisfaction on this one

(I would happily do so too but so far I've been lucky enough that my injectors have behaved - 180k on the clock and rising rapidly)

I have spoken to VW in dublin who have informed me certain models are covered. They are still in the dark a bit so they wont have more info until next week. He told me anyone concerned should contact them with there Reg and Chassis number.

They told me my 08 Passat is not covered for some reason and thats coming from Germany.Whether I have newer injectors or not I dont know. My car was built in Apr 08.

They also told me any earlier repairs arent covered but you would want to contact them directly for further conformation.

_Kaiser_

-Corkie- wrote: »

:rolleyes::rolleyes::rolleyes:


I have spoken to VW in dublin who have informed me certain models are covered. They are still in the dark a bit so they wont have more info until next week. He told me anyone concerned should contact them with there Reg and Chassis number.

They told me my 08 Passat is not covered for some reason and thats coming from Germany.Whether I have newer injectors or not I dont know. My car was built in Apr 08.

They also told me any earlier repairs arent covered but you would want to contact them directly for further conformation.

Cheers for all the info and your effort .. I'll call them on Monday myself so and see if my own car is on this affected/recall list as if so I'd rather get it done now than wait until it decides to fail on me some day on the M50/M3

-Corkie-

Kaiser2000 wrote: »

Cheers for all the info and your effort .. I'll call them on Monday myself so and see if my own car is on this affected/recall list as if so I'd rather get it done now than wait until it decides to fail on me some day on the M50/M3

Thats no bother at all..:)

If you want the direct contact details for Vosa or VW here let me know and I will PM any of you. I didnt want to disrespect the man by posting his mail details here..:)

Slushfund

-Corkie- wrote: »

:rolleyes::rolleyes::rolleyes:

Yep. I see the problem now.

Tea drinker

Ironic that the dealers complain about people buying UK, and then it turns out there is better aftersales support from there :D:D

you couldn't make this stuff up

-Corkie-

Tea drinker wrote: »

Ironic that the dealers complain about people buying UK, and then it turns out there is better aftersales support from there :D:D

you couldn't make this stuff up

Ya its amazing allright..:D

beherenow

Well folks, any update on this VAG group injector failure issue?

My own Octavia Vrs 2007 reg, had a failure whilst cruising at 60Mph, lost all control of steering/braking etc..

Currently having a battle with VW Ireland. Skoda main dealer claims its bad diesel that did the damage, This is complete bull... VW don't seem to want to acknowledge that they have a problem with these Siemens Injectors in the 170Bhp engines..

Have been in contact with the VOSA over in England but can't really help as they do not have jurisdiction over here but did tell me that they were informed by VW Group UK (Skoda), that "VW ROI will be
replacing injectors as a good will gesture".

But having been in contact with VW customer services, they are chancing their arm on the issue and trying to get me to back down.

The main Skoda dealer where my car has been sitting for the last month, says the 4 injectors need replacing to the tune of €3100. I'd be happy if they covered the parts cost at this stage.

I don't think it's right that a 4 year old vehicle with a full main dealer service history and 49000Miles should have such defective parts.

I know one or two on here (Corkie?) had same issues, any movement on it?

Two links that might be of help: http://thumbsnap.com/7ME10RtG?src=tsd

http://briskoda.net/forums/topic/197422-vag-170-ps-diesel-injector-failures-vosa-action/

_Kaiser_

Just to update on my side...

My 06 2.0 TDI Passat has so far behaved (at least where injectors are concerned) but I rang VW Cust Care this morning to see what their take was - my concern being that I do 200km a day at motorway speeds and the last thing I want is to be caught out with a sudden loss of power/steering/brakes should one of the injectors fail. So if my car is one of those affected, I'd rather get this taken care of BEFORE it happens.

In fairness to the guy he's been very helpful, is aware of the issues and is to followup to see if my car is one of those affected - I've also thrown another wrinkle in insofar as I usually get the car serviced up north by VW Enniskillen so, if the injectors do need replacing, I'd rather get the lot done with the next service (in about a month) - assuming VW IRL will compensate VW Enniskillen for the work.

He's to check all this out for me and call me back later.. will keep ye posted.

beherenow

Cheers Kaiser,

Waiting on VW Ire as well. There trying "bad diesel" but hopefully will replace all 4 injectors. Car sitting at the main dealer now for nearly a month!

A recall would be the right outcome..

jacksyhoulahan

Hey corkie,
Thanks for your help. After much hassle over the last few months as I detailed finally they have replaced all injectors free of charge in my local dealer. Just shows that persistence with these guys pays off.

-Corkie-

jacksyhoulahan wrote: »

Hey corkie,
Thanks for your help. After much hassle over the last few months as I detailed finally they have replaced all injectors free of charge in my local dealer. Just shows that persistence with these guys pays off.

Good stuff I am delighted you got sorted.

_Kaiser_

Well I spoke to VW Cust Care again this morning and the position is that unless a failure actually occurs, they cannot replace injectors under this new policy as a full recall has not been issued.

I did raise several concerns about this as it is a potentially dangerous/fatal manufacturing flaw wherein the car can just die unexpectedly while in motion (as opposed to say, just not starting on the driveway which would be inconvenient yes, but not serious) and the consequences of that - ie: accidents, possible injuries/fatalities etc.

I also queried what would happen in such an event were the car itself to be damaged/written off - ie: would VW compensate for the loss caused by their manufacturing fault - but I don't think they've considered that angle yet as he reckoned it'd be up to the insurer of whoever ran into me as a result (for example) to sort out - even though I'm sure there'd be a case where the other insurer could deny liability due to the fault, and even if they did pay out it'd be based on the "book value" anyway which would leave the customer out of pocket as a result of this fault?

Anyway, for now that's the position anyway. They will cover it if the fault matches the criteria but only after the car/injector has failed - oh and he said that if the car failed while up North then they would be able to repair it under the same policy (but anyone who has concerns is probably best having a chat with them directly - as I'm not responsible if they decided something else )

JJJJNR

Does this issue effect all 2.0TDi or just the passats, is it down to the manufacturer i.e. bosch v siemens.

_Kaiser_

JJJJNR wrote: »

Does this issue effect all 2.0TDi or just the passats, is it down to the manufacturer i.e. bosch v siemens.

As far as I can tell it's across the entire range - VW, Audi, Skoda.. anything that uses that engine and those (Siemens) injectors

JJJJNR

Audi are replacing them on A4's all over the shop.

http://www.audi-sport.net/vb/audi-s4-a4-a4-cab-b7-chassis/104538-anyone-else-problem-2006-2-0-tdi-injectors-7.html

Just read that it only effects 170bhp engines.

_Kaiser_

JJJJNR wrote: »

Audi are replacing them on A4's all over the shop.

http://www.audi-sport.net/vb/audi-s4-a4-a4-cab-b7-chassis/104538-anyone-else-problem-2006-2-0-tdi-injectors-7.html

Just read that it only effects 170bhp engines.

From reading that though it seems that Audi UK are being pre-emptive/proactive and contacting (potentially) affected customers in advance of the injectors failing.

Not quite the same approach here from VW IRL - call us after it happens

beherenow

Well Just an update, this is the text of an e-mail received from VW Ireland customer services:

"Dear Mr XXXXXX,


Thank you for your mail that we received Monday the 29th of August 2011.

Given Volkswagen’s high standards in terms of product and service it is regrettable of circumstances in which a customer has cause for concern.

As you may be aware Skoda operate a goodwill policy whereby an authorised Skoda retailer can make representation to the Manufacturer for goodwill support. These applications are considered on an individual case by case basis and can only be considered for Manufacturing related issues.

We have spoken to XXXXX (Skoda main dealer) in relation to the diagnosis of the concern in your vehicle and they have determined that the issue with the injectors in your vehicle was not a Manufacturing fault and they have attributed the issue to fuel quality. The retailer has had the fuel assessed by an independent laboratory to ensure that there diagnosis is correct. For this reason we are unable to consider goodwill in this case.

If you have any queries regarding the diagnosis we can only suggest speaking with XXXXXX (Skoda main dealer) as they are best placed to advise on this. Once again we regret any inconvenience caused as a result of this concern with your Skoda Octavia RS. Please don’t hesitate to contact me if you wish to discuss further.

Kind Regards


David Larkin
Customer Care Department
Volkswagen Group Ireland Limited



So they are still going down the route of bad diesel. I am at a loss now, can't afford to pay the money and all research I have done, it seems VW UK are replacing with ungraded injectors in nearly every case.

Unless a recall is initiated, I don't see VW Ireland taking the issue seriously.

Any advise on the matter?

-Chris-

Have you had your own sample of the fuel independently tested? Is there any way you can refute their defence?

MAJJ

I don't mean to be alarmist here, but someone is going to get injured or killed with this issue. Complete shutdown on motorway happened to my dad twice and it terrified him.

All while some bean counter is assessing recall versus risk. In England there is VOSA and folks got togther and contacted them, even Irish folks did and they were helpful.

Is there an equivalent vehicle safety authority in Ireland? If so, with the mods blesing I suggest a thread get's started by someone more knowledgeable than me , with the clear details of engines that has this risk - each year model number make and engine etc.

Then the contact details for this mystery agency get distributed and we use our collective pressure to force them into action. We share how we get on and others learn and can also do the same.

I say all this and there is even still a debate if my car has this issue!

Any volunteeers?

beherenow

That is being done with a laboratory as of yesterday. I provided a sample to them from a 10 Gallon drum that the Main Dealer claimed they took from the tank.

The thing is the Main Dealer first diagnosed one Injector down and I said no problem but then when they realised the car had the dodgy Siemens Piezo Injectors, they went "bad diesel"


http://briskoda.net/forums/topic/197422-vag-170-ps-diesel-injector-failures-vosa-action/page__hl__pd170+injectors__st__100 is a thread showing the extent of the problem in the UK.

Currently I have the RSA, the NCA and the VOSA in England involved but usual reply is "VW have come to an agreement and will sort issue on goodwill"

Surely a recall is the solution?

Also, worth a look----> http://thumbsnap.com/s/7ME10RtG.jpg

VW need to be accountable on this matter as it's a serious safety issue due to to the sudden engine cut without warning at any speed....

beherenow

@ MAJJ

Whilst the Vehicle and Operator Services Agency (VOSA) in the UK have been helpful, they do not carry any jurisdiction in Ireland but did confirm VW UK have agreed with them to replace the Injectors on these specific engines both pre-emptively and when failure occurs.

Now VW Ireland are chancing their arm in relation to this and using the "bad diesel" and hope I go away.

It seems the Road Safety Authority (RSA) in Ireland are the body which oversees Vehicle Standards and recalls in Ireland.

I would urge everybody who has suffered the dreaded Injector failure, many on the motorway with total and without warning loss of power and associated steering/braking etc to contact Justin Martin – Vehicle Standards RSA on this e-mail address:

vehiclestandards@rsa.ie

This is the responce i recieved from the RSA before VW Ireland went "bad diesel" on me



Thank you for your email. We have brought this to the attention of VW & Skoda Ireland and would advise you to contact David Larkin in their Customer Care Department in order to progress this matter. It is my understanding that it is the vehicle manufacturer and not his authorised distributor in Ireland who will cover the cost of replacing all injectors in your vehicle. David can be contacted on:

David Larkin
Customer Care Department
Volkswagen Group Ireland Limited
Block C, Liffey Valley Office Campus
Liffey Valley, Dublin 22
 Off: +353 (1) 8989331
 Fax: +353 (1) 8989336
: david.larkin@vwgi.ie

Best regards,

Justin Martin – Vehicle Standards


So once again, contact the RSA on vehiclestandards@rsa.ie

_Kaiser_

MAJJ wrote: »

I don't mean to be alarmist here, but someone is going to get injured or killed with this issue. Complete shutdown on motorway happened to my dad twice and it terrified him.

All while some bean counter is assessing recall versus risk. In England there is VOSA and folks got togther and contacted them, even Irish folks did and they were helpful.

Is there an equivalent vehicle safety authority in Ireland? If so, with the mods blesing I suggest a thread get's started by someone more knowledgeable than me , with the clear details of engines that has this risk - each year model number make and engine etc.

Then the contact details for this mystery agency get distributed and we use our collective pressure to force them into action. We share how we get on and others learn and can also do the same.

I say all this and there is even still a debate if my car has this issue!

Any volunteeers?

I've talked to VW Ireland, the Consumer Authority and the NSAI about this - none of them are admitting oversight responsibility despite the potentially dangerous (and/or fatal) consequences the issue may result in.

VW Ireland (as of 2 weeks ago anyway) will not take pre-emptive action on it unless otherwise instructed (ie: VAG issue a recall for the affected models) and our "authorities" all acknowledge the seriousness of the issue, but none of them want to take ownership of it.

Sure it's the Irish way! :rolleyes:

EDIT: JUst read beherenow's post - may try the RSA as well so!

beherenow

Have recieved the report from the Independent Laboaratry (at a cost of €150).

A full 9 page report but short story is sample which, I recieved from the Main Dealer itself, is normal road diesel within all limits for a multitude of tests.

So VW Ire turned down goodwill based on the Main Dealer saying it was bad diesel, now I've got something saying otherwise(always knew in my heart it was not a diesel problem due to the number of injector failures).

So looks like a battle with the Main Dealer, I'd take part costs and pay labour at this stage. Its been nearly two months sitting idle on in the dealers compound.

Once again i urge everyone affected by the VW/Audi/Skoda Injector failures to contact

VOSA http://www.dft.gov.uk/vosa/onlineservices/vehicledefects.htm

And RSA vehiclestandards@rsa.ie