2006 VW Passat problem- Fuel injector 2nd failure in 10 months

03g130073mx

cadaliac

Delighted for you icky_ocky, well done.
Pity about Audi Ireland. You should let them know about this thread.

jacksyhoulahan

Subject: FW: Volkswagen Passat Complaint



Dear Mr Ryan,


We are writing to you in regards your Volkswagen Passat, registration number 0000000 and your concerns regarding the injector. Mr Justin Martin has forwarded a copy of your email to us for a response.

Given Volkswagens high standards in terms of product and service it is regrettable of circumstances in which a customer has cause for concern. You can be assured that Volkswagen efforts are always directed towards providing vehicles that will give reliable and satisfactory service throughout the lifetime of the vehicle. Unfortunately this aim is not always achieved for all the millions of individual component parts manufactured annually.

We see from information available to us that your vehicle was first delivered on the 2nd of September 2005 which means that the Manufacturers 2 year warranty has long since expired. Correctly, after the warranty has expired there is no right for further coverage. However, as you may be aware Volkswagen operate a goodwill policy whereby an authorised Volkswagen dealer can apply to the Manufacturer for goodwill. We can advise that Pierse Motors have made representation on your behalf for goodwill support and we have agreed to cover 50% of the parts and labour. Unfortunately we are unable to increase the coverage in this case.

We would recommend contacting Pierse Motors in a view to making an appointment where they can carry out the necessary repairs. As you will make a contribution towards the repair you will receive a 2 year parts warranty on the repair which we hope offers you peace of mind going forward.

We thank you for your mail and are sorry we cannot assist further with regards the cost, please do not hesitate to contact me if you would like to discuss this further.


Kind Regards,



Justin,



As per our conversation today, please note the following:



I presently own a 2005 2.0 TDI SE 140BHP Volkwagen Passat which I purchased 2.5 years ago.

I was driving to Limerick from Dublin last Christmas on the fast lane of the Motorway when my car completely cut out without any warning. I had to veer into the left across the slow lane and thankfully came to a stop without causing an accident or injuring myself or my family. I had to get the car towed and it was eventually taken to Maxwells Volkswagen garage in Athy, Co. Kildare. They said an injector had gone of which there are four and this caused the engine to fully cut out. To replace one injector it cost me approx €1100 plus cost of tow. I paid this and said I would forget. The car has not been the same since and is now chugging. I have taken it into Pierse Motors Volkwagen dealer in Tipperary Town twice and after replacing the starter motor and other items they have told me that a second injector is faulty and will need to be replaced. I have lost all confidence in the car and will not take it out on he open road for fear of causing an accident. What if the third and fourth injectors go. I have researched this and it is common in 05 and 06 passats in England due to faulty injectors. I rang volkswagen ireland and they have said they do not agree that this is a problem and it is outside their warranty. I have sent in a request from Pierse Motors and what I have got from Volkswagen is to cover half the cost of the injector.

As I have found out nearly all the people on forums with this exact problem have had the four injectors replaced free of charge from Volkswagen in England. I wonder why they don't do this in Ireland. This is a parts failure and a massive safety concern for me and my family. If I were to pay for four new injectors it would probably cost me €4400 which isn't far off the value of the car. As I said I have no confidence in the car and feel I am not being treated right when trying to deal with an obvious problem with these injectors. I would appreciate some help in this regard.





Kind Regards,

darragh o meara

If it helps, the injectors can be reconditioned by diesel specialists and they work out cheaper than replacements. The reconditioned one will carry a warranty too. Goodwill warranty is extremely hard to come by these days but persistence and patience usually pays off.

ShadowHearth

hmmm. everytime i pass by a B6 passat i am going: " how i dont want to own that".

they are amazing inside, lovely comfartable suspention. If its a high spec one then all the toys and leather is fantastic.

thought these are getting alot of problems... would i be wrong to say that older B5 tdi engines are way more reliable? I cant say its great engine, but atleast it was working....

_Kaiser_

ShadowHearth wrote: »

hmmm. everytime i pass by a B6 passat i am going: " how i dont want to own that".

they are amazing inside, lovely comfartable suspention. If its a high spec one then all the toys and leather is fantastic.

thought these are getting alot of problems... would i be wrong to say that older B5 tdi engines are way more reliable? I cant say its great engine, but atleast it was working....

The old 1.9 TDI lump in the B5.5 will run forever apparently

The newer 2.0 PD TDI in the 05-08 B6 Passat is apparently plagued with these issues if forum reports are to be believed
As jacksy's letter above indicates, VW UK seem to be pretty good in covering the costs of failures - with VW Ireland it seems to be a different story (frankly I'm amazed they've even offered to cover 50% of the cost - nevermind that it's a known and potentially dangerous manufacturing faulty that VW is WELL aware of!)

Apparently though the 08+ B6's have a newer 2.0 CR TDI plant that isn't prone to these problems... answer therefore is if you want one, get one of those

My 06 B6 is still running fine though thankfully with 177000 km on the clock so maybe I don't have those dodgy Siemens injectors?

-Chris-

jacksyhoulahan wrote: »

Subject: FW: Volkswagen Passat Complaint

Kind Regards,

Is your car a UK import? I think it is.

In the case that it is, why do you think the local importer should cover warranty beyond the internationally recognised 2 year period for a car they didn't supply?
Bearing in mind that they don't need to provide any coverage, are you not happy with a (to me, very generous) 50% coverage?

My instinct would be that you need to contact VW UK or VW Germany to get further warranty coverage, as VWGI don't have any liability in this case.


Also, have you got David's permission to post the letter (including his contact details)? I don't think the permission is "needed", but I'd think it'd certainly be desirable.

-Corkie-

-Chris- wrote: »

Is your car a UK import? I think it is.

In the case that it is, why do you think the local importer should cover warranty beyond the internationally recognised 2 year period for a car they didn't supply?
Bearing in mind that they don't need to provide any coverage, are you not happy with a (to me, very generous) 50% coverage?

My instinct would be that you need to contact VW UK or VW Germany to get further warranty coverage, as VWGI don't have any liability in this case.


Also, have you got David's permission to post the letter (including his contact details)? I don't think the permission is "needed", but I'd think it'd certainly be desirable.

VAG are now replacing injectors in the UK under warranty.

-Chris-

-Corkie- wrote: »

VAG are now replacing injectors in the UK under warranty.

And VWGI don't seem to be participating in that (or possibly are unaware of it), so do you not agree that he should be contacting VWUK, who originally supplied the car, to try to get some of the total coverage they're offering?

-Corkie-

-Chris- wrote: »

And VWGI don't seem to be participating in that (or possibly are unaware of it), so do you not agree that he should be contacting VWUK, who originally supplied the car, to try to get some of the total coverage they're offering?

He definitley should. There was a thread here 2 weeks ago where the OP had a 2.0 TDI A4 imported from the UK. He tried hard for warranty cover here and had no joy.

One phone call to Audi UK and the injectors were covered under warranty. He was bringing the car to a Audi garage in the north to have the work carried out.

Link: http://www.boards.ie/vbulletin/showthread.php?p=73160440

-Chris-

-Chris- wrote: »

And VWGI don't seem to be participating in that (or possibly are unaware of it), so do you not agree that he should be contacting VWUK, who originally supplied the car, to try to get some of the total coverage they're offering?

If the car was purchased within the EU (regardless of country of supply) I would assume the most obvious choice would be to contact VW Ireland first but if they are not willing to help then VW UK is the next place to try.. If I need a new set of brake pads for my imported Audi I will contact a local dealer not the garage in the UK the car was originally purchased from, its unusual that they appear to be taking a different approach in Ireland

jacksyhoulahan

I have contacted VW UK and am awaiting a reply. I find it hard to understand how VW Irl. don't replace these while VW UK bend over backwards to make sure everything is fixed. Am I missing something here Chris? Should I not be highlighting this topic?
And of course I'm going to go to my local volkswagen dealer first where I was told to contact VW Irl.

Tea drinker

jacksyhoulahan wrote: »

As I have found out nearly all the people on forums with this exact problem have had the four injectors replaced free of charge from Volkswagen in England. I wonder why they don't do this in Ireland. This is a parts failure and a massive safety concern for me and my family. If I were to pay for four new injectors it would probably cost me €4400 which isn't far off the value of the car. As I said I have no confidence in the car and feel I am not being treated right when trying to deal with an obvious problem with these injectors. I would appreciate some help in this regard.
Kind Regards,

They (VW Ireland and main dealer) wouldn't give me any goodwill on cracked metal fuel pipe pissing petrol all over the turbo and manifold. Same item is a recall and totally free replacement in USA. Really put me off VAG, but still like the feel of their cars. I had thought about a 2.0 diesel VAG to replace the passat... doesn't look that way now.

-Chris-

Deleted User wrote: »

If the car was purchased within the EU (regardless of country of supply) I would assume the most obvious choice would be to contact VW Ireland first but if they are not willing to help then VW UK is the next place to try.. If I need a new set of brake pads for my imported Audi I will contact a local dealer not the garage in the UK the car was originally purchased from, its unusual that they appear to be taking a different approach in Ireland

But it's outside warranty, and VWUK are operating a goodwill policy that VWGI don't seem to be operating.
Therefore I'm suggesting he goes to VWUK to look for full coverage rather than fighting VWGI to get their 50% goodwill offer increased.

jacksyhoulahan wrote: »

I have contacted VW UK and am awaiting a reply. I find it hard to understand how VW Irl. don't replace these while VW UK bend over backwards to make sure everything is fixed. Am I missing something here Chris? Should I not be highlighting this topic?
And of course I'm going to go to my local volkswagen dealer first where I was told to contact VW Irl.

You can highlight it if you wish, I'm asking you if you have permission to post David's full contact details along with the email.

Slushfund

VW have been trading off the back of their long gone rep for far too long now.

jacksyhoulahan

Chris, If you think it is inappropriate to give the work contact details for this guy then I will edit where I have. I obviously have not asked him for permission but neither do I think they are a secret or else I would not have got them.
Chris, why do you not think I should raise this issue with VWGI. Should we not get equal treatment. I'm sure it has happened to many more people and like me face forking out about €4500 to get them all replaced.

jacksyhoulahan

jacksyhoulahan wrote: »

Chris, If you think it is inappropriate to give the work contact details for this guy then I will edit where I have. I obviously have not asked him for permission but neither do I think they are a secret or else I would not have got them.
Chris, why do you not think I should raise this issue with VWGI. Should we not get equal treatment. I'm sure it has happened to many more people and like me face forking out about €4500 to get them all replaced.

Jacksy, make sure and get on the blower, not just email.. take the moral high ground, explain how disgusted you are etc at the danger this caused to yourself, dont mention VW Ireland... Hope it works out for you.

jacksyhoulahan

Cheers icky_ocky, will do

dharn

somewhat unrelated i know but bmw 525 i petrol goes through injectors at an alarming rate and bmw now cover them under good will payment vw should do the same

spidersonmars

Subject CAR 2007 Skoda Octavia PD170 VRS

For a second time my defective "Injectors" have failed while I was driving. This time I was on the N2 with my pregnant wife and 11month old on board. I lost complete power/ steering and brakes as I was passing a car. We all got a bit of a fright. I was able to bring the car to a safe standstill because five weeks ago the same thing had happened. I had a faulty injector replaced five weeks ago at a cost of over €1000, this time I face the same Bill. It is not the money that concerns me. I'm not happy about it, it was the fact that my car is a time bomb and could fail me again at anytime. I have researched the problem and have come across a VOSA letter on the matter dated the 5th of July 2011, stating that VW UK will replace all such faulty injectors. Therefore I am not alone with the problem. My family have bought Audi/VW/Skodas since 1983. We have had all types of TDi engines and it was their build quality and reliability that brought us back again and again. In fact I believe my parents still have the oldest TDi in the country. An early 1992 80 TDI. I was in contact with VW ireland customer services yesterday to voice my concerns. He suggested that I bring the car to a VW dealer to look at the problem. However I have no access to my car as it is 150 miles away and it would cost me €000s to bring it to a garage that will merely confirm the obvious. The car is currently getting injector 4 replaced and probably a new loom again. I can send a copy of the VOSA letter to you if you request such. The cars last major service was in The VW garage "Western Motors" near Drogheda, they probably have the chassis number etc on their records. I think perhaps (VW) should make themselves aware of the VAGdrivers/Boards.ie and the Briskoda site discussions to see that this is becoming a large issue of concern. VW seem to be losing many loyal customers due to this fault as no matter how much we love our cars we do not want the risk of serious injury to our families and ourselves due to a known and ignored fault. I don't know what else to say as I am too angry with what has happened. I do not care so much about the lack of reliability as cars fail from time to time (I have an old classic) it's the thought that any time or place my car could/will let me down when I need it most. I think that the public need to be made aware and it is up to VW Ireland to accept that there is an issue. As soon as I get may car fixed this time I think I will sell it (at an obvious loss) as I don't trust it and do not wish this to happen when my wife is driving. No car is worth that risk. My car was purchased a year ansd half ago in the UK, I think I should contact Skoda UK. I have numerous sent e-mails to VW (Group) Ireland wiith no reply. If they are fixing UK cars why are they happy to let Irish cars/drivers drive around with such a serious time bomb failure that could cause serious injury! Nothing much more to say

Plug

Lads try give Joe Duffy a ring on RTE R1, the lot of ye and then that might get VAG Ireland of there asses to sort it all out. This is a life and death thing.

_Kaiser_

spidersonmars wrote: »

Subject CAR 2007 Skoda Octavia PD170 VRS

For a second time my defective "Injectors" have failed while I was driving. This time I was on the N2 with my pregnant wife and 11month old on board. I lost complete power/ steering and brakes as I was passing a car. We all got a bit of a fright. I was able to bring the car to a safe standstill because five weeks ago the same thing had happened. I had a faulty injector replaced five weeks ago at a cost of over €1000, this time I face the same Bill. It is not the money that concerns me. I'm not happy about it, it was the fact that my car is a time bomb and could fail me again at anytime. I have researched the problem and have come across a VOSA letter on the matter dated the 5th of July 2011, stating that VW UK will replace all such faulty injectors. Therefore I am not alone with the problem. My family have bought Audi/VW/Skodas since 1983. We have had all types of TDi engines and it was their build quality and reliability that brought us back again and again. In fact I believe my parents still have the oldest TDi in the country. An early 1992 80 TDI. I was in contact with VW ireland customer services yesterday to voice my concerns. He suggested that I bring the car to a VW dealer to look at the problem. However I have no access to my car as it is 150 miles away and it would cost me €000s to bring it to a garage that will merely confirm the obvious. The car is currently getting injector 4 replaced and probably a new loom again. I can send a copy of the VOSA letter to you if you request such. The cars last major service was in The VW garage "Western Motors" near Drogheda, they probably have the chassis number etc on their records. I think perhaps (VW) should make themselves aware of the VAGdrivers/Boards.ie and the Briskoda site discussions to see that this is becoming a large issue of concern. VW seem to be losing many loyal customers due to this fault as no matter how much we love our cars we do not want the risk of serious injury to our families and ourselves due to a known and ignored fault. I don't know what else to say as I am too angry with what has happened. I do not care so much about the lack of reliability as cars fail from time to time (I have an old classic) it's the thought that any time or place my car could/will let me down when I need it most. I think that the public need to be made aware and it is up to VW Ireland to accept that there is an issue. As soon as I get may car fixed this time I think I will sell it (at an obvious loss) as I don't trust it and do not wish this to happen when my wife is driving. No car is worth that risk. My car was purchased a year ansd half ago in the UK, I think I should contact Skoda UK. I have numerous sent e-mails to VW (Group) Ireland wiith no reply. If they are fixing UK cars why are they happy to let Irish cars/drivers drive around with such a serious time bomb failure that could cause serious injury! Nothing much more to say

You should definitely contact Skoda UK (and maybe Skoda Germany too) as based on the experience above, Audi (and VW) UK are a lot more willing to replace these potentially lethal injectors at their own expense.

Really there should be a recall of all affected VAG models as on any of the VW forums I visit I see an increasing number of failure reports in the same manner as you describe as these cars are getting older/higher mileage.

cadaliac

cadaliac wrote: »

Delighted for you icky_ocky, well done.
Pity about Audi Ireland. You should let them know about this thread.

No response.. I have forwarded details of my experience to Audi HQ in Ingolstadt. Cant understand why VAG Ireland are like this.. I would have thought that if parts were being replaced under goodwill/warranty the costs of parts & repair time allowed would be just simply reimbursed to the garage from Audi/VW/Skoda HQ regardless of what country in the EU it happens in..

-Corkie-

*UPDATE*

I have been in contact with Vosa.co.uk about the injector and I received this offical response.

Dear Mr xxxxx

Thank you for your e-mail reference your wife's VW Passat and the injectors
problems.

I have had information that the VW Group for ROI will be operating the same
as VW group UK and replace all four injectors if you have a problem with
one. I would suggest that you contact your VW customer service and discuss
this with them.

I hope that this information helps with your concern. Please feel free to
contact me if you wish to discuss further.

Regards

John


Vehicle Safety Branch
VOSA
Berkeley House
Bristol
BS50DA
Tel : (0044) 0117 954 2526

EPM

Threads merged following request.

Both are very similar so this is the easiest way.

pred racer

-Corkie- wrote: »

*UPDATE*

I have been in contact with Vosa.co.uk about the injector and I received this offical response.

Dear Mr xxxxx

Thank you for your e-mail reference your wife's VW Passat and the injectors
problems.

I have had information that the VW Group for ROI will be operating the same
as VW group UK and replace all four injectors if you have a problem with
one. I would suggest that you contact your VW customer service and discuss
this with them.

I hope that this information helps with your concern. Please feel free to
contact me if you wish to discuss further.

Regards

John


Vehicle Safety Branch
VOSA
Berkeley House
Bristol
BS50DA
Tel : (0044) 0117 954 2526

Nice job Corkie, shows persistence does pay off,
I hope all vag owners can now get what they should be entitled to.

deadlast

-Corkie- wrote: »

*UPDATE*

I have been in contact with Vosa.co.uk about the injector and I received this offical response.

Dear Mr xxxxx

Thank you for your e-mail reference your wife's VW Passat and the injectors
problems.

I have had information that the VW Group for ROI will be operating the same
as VW group UK and replace all four injectors if you have a problem with
one. I would suggest that you contact your VW customer service and discuss
this with them.

I hope that this information helps with your concern. Please feel free to
contact me if you wish to discuss further.

Regards

John


Vehicle Safety Branch
VOSA
Berkeley House
Bristol
BS50DA
Tel : (0044) 0117 954 2526

Nice, looking forward to a reply fom VW Customer Service!!

-Corkie-

deadlast wrote: »

Nice, looking forward to a reply fom VW Customer Service!!

There reply was:

Dear Mr ,


Thank you for your mail.

We are unfortunately unable to advise on what coverage is available with regards the injectors in your vehicle. We are also unable to advise on the nature of the fault and whether there is a Manufacturing related issue. Injectors can also be affected by fuel quality. For this reason the vehicle would need to diagnosed by a Volkswagen dealer where they can determine the exact nature of the issue. If the concern is Manufacturing related the dealer can apply to us for goodwill support as previously advised.

We thank you for your mail and assure you of our interest and concern.

Kind Regards


I snipped the guys email and number so he wont be spammed out of it but if any one wants it send me a PM.

_Kaiser_

-Corkie- wrote: »

There reply was:

Dear Mr ,


Thank you for your mail.

We are unfortunately unable to advise on what coverage is available with regards the injectors in your vehicle. We are also unable to advise on the nature of the fault and whether there is a Manufacturing related issue. Injectors can also be affected by fuel quality. For this reason the vehicle would need to diagnosed by a Volkswagen dealer where they can determine the exact nature of the issue. If the concern is Manufacturing related the dealer can apply to us for goodwill support as previously advised.

We thank you for your mail and assure you of our interest and concern.

Kind Regards


I snipped the guys email and number so he wont be spammed out of it but if any one wants it send me a PM.

Could be wrong but it sounds to me like they're still looking for a way out of any possible "goodwill" repairs ("fuel quality") rather than holding their hands up and accepting responsibility.

The idea of having to pay maybe €100+ (plus whatever in possible towing costs) to get the car "diagnosed" by a VW main dealer for a well-known (recognized in other jurisdictions) fault doesn't sit well with me either. Will this be refunded if/when the fault is confirmed?

-Corkie-

Kaiser2000 wrote: »

Could be wrong but it sounds to me like they're still looking for a way out of any possible "goodwill" repairs ("fuel quality") rather than holding their hands up and accepting responsibility.

The idea of having to pay maybe €100+ (plus whatever in possible towing costs) to get the car "diagnosed" by a VW main dealer for a well-known (recognized in other jurisdictions) fault doesn't sit well with me either. Will this be refunded if/when the fault is confirmed?

I think you are right there. All we can do is lobby Vosa about it and if enough people do that they will eventually give I hope.