Chemistdirect.co.uk

_Whimsical_

btw123 wrote: »

It is clear that they are a decieving company, tricking customers and abusing from the numerous damming comments one reads about them.
.

You are entitled to your opinion but to call their service a scam or deceptive is just not accurate. Yes their waiting times are longer than advertised but the same is true of most online stores in my experience. Ordering products you need urgently from them is not a good idea. What they are great for is stocking up on essentials like paracetamol & cosmetics etc but it is always wiser to order 2 or 3 weeks before you anticipate using the products.If you actually need anything within a set time frame do not order it online.

btw123 wrote: »

Don't know where your here is, but my here is MALTA and the product us 3 times more expensive here. and 3-6 days was ok to wait.

It's the same here. That's why we are all using Chemistdirect.For a reduction in price of 66% the wait is worth it in my opinion.

copacetic

agree with chilly there, stuff taking longer to get to you than expected does not make them 'a scam'.

It does make you a bit naive to believe a 3 day window for delivery could possibly be reliable, it's a 3 day window for a reason. If it's not being 24hr messengered or similar at high cost then there are way too many variables.

Nonoperational

whiterebel wrote: »

When you know what Chemists profit margins are, come back and preach, mate.

Ya I do know exactly what chemists profit margins are. And I can tell you that the vast majoity of the stuff you rave about on chemistdirect could not legally be purchased by irish chemists for anywhere close to the selling price on that web site. In case you don't know chemists have to buy a lot of their stuff from licenced suppliers. The mark-up is then 20-30% depending on the item. Some items are less with promotions ect. If you think they are going buying their nurofen for 50cent and selling it for 5 euro your wrong.

Anyway apologies for going off topic but saying I know nothing about chemists profit margins is a laugh and I had to respond.

btw123

copacetic wrote: »

agree with chilly there, stuff taking longer to get to you than expected does not make them 'a scam'.

It does make you a bit naive to believe a 3 day window for delivery could possibly be reliable, it's a 3 day window for a reason. If it's not being 24hr messengered or similar at high cost then there are way too many variables.

Hang on, I note a little contradiction here. You agree they advertise FAKE delivery times but then you don't label them as a scam? To me, anyone who advertises false or fake material making you believe that a service will be provided in so and so manner when from the word GO! they know that they will never hold on to their promises is deceptive and worthy of the scam label. Had I not been decieved with their claims I would never have used their "services" and many others I am sure.

Like someone said, we're all entitled to our opinions, but when it is written black on white (well rather pixeled on screen) and its decieving than it stops being an opinion and starts becoming a fact.

This is no longer a marketing gap's model where gap 1 states that there is a difference from what the consumer expects and what the company think the consumer expects. This is a clear case where the consumer holds the company to its words or else expects compensation.

Your experiences out there could be varied where you've been burned a couple of times so your expectations could be a tad lower and more tollerant of deception. I on the other hand have had ca 2K € worth of purchases from around the world these past years and people have kept to what they claimed to me. This ironically holds true even from EBAY where you could find dodgy people claiming anything.

Remember, the minute you start putting your standards down and start accepting that people can advertise one thing and do the other, it is the same minute that rouge businessmen will start trying harder to put their levels further down and their profits up.

Its not like I am the first one claiming foul here, am I - you just need to do what twit me did not do before doing the purchase (mea culpa, fine!) that is, seach google/chemist direct reviews. Your eyes will do summersaults at some of the stories there.

You also have to keep in mind that this is not just deception (claiming one thing and doing another knowingly) but I actually started chasing the company about my order even before their SLA expired. I sent them numerous mails to which they reply with their silly melody "I can only apologise, we will send you the order as a matter of urgency" - What the hell, man - if you know you can't, why keep on with the deception?

The money is ours and we all take calculated risks with it - I just recounted my experience so hopefully others won't fall for it. Please don't take it personal though.

copacetic

btw123 wrote: »

Hang on, I note a little contradiction here. You agree they advertise FAKE delivery times but then you don't label them as a scam? To me, anyone who advertises false or fake material making you believe that a service will be provided in so and so manner when from the word GO! they know that they will never hold on to their promises is deceptive and worthy of the scam label. Had I not been decieved with their claims I would never have used their "services" and many others I am sure.

rubbish. they don't advertise 'fake' delivery times. They have estimated times. You hardly think they are running a worldwide delivery service themselves?

They stick them in the post, after that they go via a myriad of hands and postal services, none of which they have any control of. Just like any internet service with cheap delivery. As noted above expecting anything not coming via a single 24hr delivery service to get to you on time is more that a bit, well, hopeful. To put it kindly.

btw123

copacetic wrote: »

rubbish. they don't advertise 'fake' delivery times. They have estimated times. You hardly think they are running a worldwide delivery service themselves?

They stick them in the post, after that they go via a myriad of hands and postal services, none of which they have any control of. Just like any internet service with cheap delivery. As noted above expecting anything not coming via a single 24hr delivery service to get to you on time is more that a bit, well, hopeful. To put it kindly.

You misunderstood my point. They completely and utterly flawed not in transit, as you somehow state, but before actually posting the items, i.e. when still at their warehouse. 13 days passed (not 24hr! for God's sake) with the "order being processed" status. Processed from them and not from any post office hops. :mad:

Just to give people an update on my order. My medication costs me €1104.00 per year . Basically €92 a month using my drugs card.

I got the same medication from chemist Direct delivered in 5 days for £95 .

Thats a years supply for £95 basically saving me €1000.

Nonoperational

Deleted User wrote: »

Just to give people an update on my order. My medication costs me €1104.00 per year . Basically €92 a month using my drugs card.

I got the same medication from chemist Direct delivered in 5 days for £95 .

Thats a years supply for £95 basically saving me €1000.

So your years supply was £95? Might I ask what sort of drugs are 10 times cheaper in the UK? That is quite the bargain.

_Whimsical_

That's a bit of a personal question there gpf101.Why just look up the prices of common drugs and compare the prices with Irish prices eg. Eltroxin.

For anyone planning a purchase www.bethrifty.ie is offering 5% cash back on all chemistdirect.co.uk orders again.

Nonoperational

Eltroxin in Ireland is cheap as chips and would be nowhere near 95 euro a month. Feel free to ignore the question OP was just curious. 10 times cheaper would be very unusual.

Eltroxin 100mg is 5p a tablet on chemistdirect. X28 = £1.40. + £7.49 delivery charge = £8.89 or €9.67.

In Ireland Eltroxin 100mg X28 is €6.36 or so.

Bad example to demonstrate a great bargain.

josh59

gpf101 wrote: »

Eltroxin in Ireland is cheap as chips and would be nowhere near 95 euro a month. Feel free to ignore the question OP was just curious. 10 times cheaper would be very unusual.

Eltroxin 100mg is 5p a tablet on chemistdirect. X28 = £1.40. + £7.49 delivery charge = £8.89 or €9.67.

In Ireland Eltroxin 100mg X28 is €6.36 or so.

Bad example to demonstrate a great bargain.

Might be a bad example - but how about generic version of Zirtek bought for 26p per packet. Generic oral pain relief for kids 99p per bottle AND made in Co. Tipperary to boot.

Berocca is half the price of what it is here in Ireland both on Chemistsdirect and in bricks and mortar shops and the list goes on.

So what if they're not the fastest at shipping - you get around that by not ordering critical meds but for everyday stuff. One of my colleagues buys enough of a particular shampoo and conditioner to last her 6 months at a time and saves a fortune.

Nonoperational

Fair enough, that is cheap. Cetirizine is available here at 9.99 for 30 tabs which isn't bad in fairness, no dodgey wait for shipping and your supporting an irish company too. I'd be interested who makes the citirizine for 26p a packet?

Twinies

The point is that you are often paying for brand names here for drugs that can be bought generic. But the chemists here don't stock the generic brands.

I used to get Zoton on prescription at €50 a month, I got the generic brand in Spain for €20 without prescription. The prescription issue is seperate, but for meds that expensive, I don't care what it's called and don't wish to support their ad campaigns and dividends...

denachoman

I've used chemistdirect 3 times now and never had any problems. Maybe I've just been lucky.

josh59

denachoman wrote: »

I've used chemistdirect 3 times now and never had any problems. Maybe I've just been lucky.

Dont think so - had a few delays myself and a few times all my order didn't ship together but always got the full order in the end.

gpf101

gpf101 wrote: »

So your years supply was £95? Might I ask what sort of drugs are 10 times cheaper in the UK? That is quite the bargain.

lansoprazole

With a drugs card it cost me 92 a month .

btw123

josh59 wrote: »

Dont think so - had a few delays myself and a few times all my order didn't ship together but always got the full order in the end.

Just an update. The package did arrive after over a month. To which I refused it and allowed it to go back. The bank withdrew the Credit Card payment. Chemist Direct are not reliable.

Now just to make a comparison, I order from another online UK company. The prices are close for the meds, the shipping cost is not (they charge more). However they shipped the next day from the UK and it arrived within a week. That is what I call service.

Also, if you look for chemist direct reviews on google. Apart from the deluge of complaints that are found about their huge delivery times and wrong items. Once person has also claimed that his medication is fake.
What are these people? Selling fake Viagra (Blue colouring mixed with chalk from dover?) If what this man claims is true, then no one your lansoprazole is cheap Dre as in Dray! Ever heard of placebos? You might just be getting those.

I no longer try my luck with Chemist direct. Once bitten, 10000 times shy.

http://www.reviewcentre.com/reviews166261.html

loopymum

btw123, what is the other company you have been using?

I have had a very bad experience with Chemist Direct too, did an order in the middle of August, received a very small part of order in October, not a sign of the rest, been in contact with them and they said the rest of the order had been returned due to delivery failure. Would I like a refund or they would charge me a delivery charge again.

Emailed them several times to say at this stage I would like a refund and no refund or response from them. I got in contact via their live chat and have been faithfully promised that my refund will be processed immediately.

Nonoperational

Deleted User wrote: »

lansoprazole

With a drugs card it cost me 92 a month .

None of my business and you seem happy with lansoprazole from chem direct but if you ask your pharmacist for generic lansoprazole instead of the zoton fast tabs you'll save a good bit.

_Whimsical_

loopymum wrote: »

btw123, what is the other company you have been using?

I have had a very bad experience with Chemist Direct too, did an order in the middle of August, received a very small part of order in October, not a sign of the rest, been in contact with them and they said the rest of the order had been returned due to delivery failure. Would I like a refund or they would charge me a delivery charge again.

Emailed them several times to say at this stage I would like a refund and no refund or response from them. I got in contact via their live chat and have been faithfully promised that my refund will be processed immediately.

Tell them that you'll be having your credit card company make a charge back on the order if you haven't had some success in getting your refund within 2 or 3 days. That makes alot of places act faster. If they do nothing then contact your credit company and get them to investigate it and return your money to you.

loopymum

chilly wrote: »

Tell them that you'll be having your credit card company make a charge back on the order if you haven't had some success in getting your refund within 2 or 3 days. That makes alot of places act faster. If they do nothing then contact your credit company and get them to investigate it and return your money to you.

Yes, that's a good plan Chilly, I will wait till Tuesday and contact them again if the money isn't returned by then.

Thanks

lindtee

loopymum wrote: »

Yes, that's a good plan Chilly, I will wait till Tuesday and contact them again if the money isn't returned by then.

Thanks

Don't wait...plague them with emails & on their online help too. I had to do this when they mysteriously "lost" my first order on their system, yet took payment for it. I did get the money back within a few days of this:):) If you don't keep at them, they'll forget again.

btw123

loopymum wrote: »

btw123, what is the other company you have been using?

I have had a very bad experience with Chemist Direct too, did an order in the middle of August, received a very small part of order in October, not a sign of the rest, been in contact with them and they said the rest of the order had been returned due to delivery failure. Would I like a refund or they would charge me a delivery charge again.

Emailed them several times to say at this stage I would like a refund and no refund or response from them. I got in contact via their live chat and have been faithfully promised that my refund will be processed immediately.

Sorry about the delay - was away for a while.
Ensure that you have all the evidence in the world that you have pestered Chemist direct for the order and that your evidence shows that they have not honoured their claimed delivery times or items. Make sure you cut and past all chats you have with their help desk. Send it off to the bank for chargeback. That is what I've done and so far the charge has been cancelled. This does not mean that they wont counter my objection, but at least I have kept all the evidence in my favour. Also cut and paste the delivery times claimed on their website.

The other online pharmacy (which as I said is expensive on shipping costs when compared to C.D.) is called espresschemist.co.uk
I assure you that I recieved a mail that they dispatched the items within less than 24 hrs and the items arrived with 1 week tops.

paldude

I also had a bad experience with these guys, ordered over six weeks ago and no sign of delivery. Order status "being processed", no response from customer service to repeated requests for a delivery time. I can't even cancel the order from teh website.

happymondays

paldude wrote: »

I also had a bad experience with these guys, ordered over six weeks ago and no sign of delivery. Order status "being processed", no response from customer service to repeated requests for a delivery time. I can't even cancel the order from teh website.

i would not recommend them to anybody.
ordered twice from them, first order took 3 or 4 weeks to deliever so i gave them the benefit of the doubt and placed a second order. same thing happened took weeks again and only after i contacted customer service on both occassions did it actually leave the warehouse.

avoid like the plague as this seems to happen for everyone not just a
once off.

loopymum

Just wanted to update that I got my money back after about 15 emails, at least 8 times onto the online customer help desk and 3 months later I eventually got my money back.

Snake Plisken

hmmm I've placed a couple of orders with them and they've all arrived within a week of order date, are the items your ordering showing as in stock? I make sure they are before I order to avoid getting half the order shipped it's just to messy

happymondays

Snake Plisken wrote: »

hmmm I've placed a couple of orders with them and they've all arrived within a week of order date, are the items your ordering showing as in stock? I make sure they are before I order to avoid getting half the order shipped it's just to messy

you were lucky so.
in my case, the first order i placed was for just one item which was
in stock. it was just a couple of boxs of nicquincq gum. so hardly a hard to get item. seems like they arent big enough to handle the amount of orders they get.

Grawns

happymondays wrote: »

you were lucky so.
in my case, the first order i placed was for just one item which was
in stock. it was just a couple of boxs of nicquincq gum. so hardly a hard to get item. seems like they arent big enough to handle the amount of orders they get.

I ordered gum and got lozenges. One of a multiude of mistakes, delays, errors before I copped on and stopped using them.

jillyb

hey there

oh no i placed an order with them recently on the 15th of december, cancelled it on the 16th over the phone as i wanted to order two instead and only pay one shipping fee- so reorderd on the 16th dec. seemed fine, got an email with order confirmation.

However i was hoping to get by christmas- bit ambitious i know but the order is still processing on the site. They said i'd get an email when its depstached with a tracking number- which i've yet to receive!!

I'll keep people posted on how i goes!