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Magnet broadband
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Zeouterlimits wrote: »Supposed to be getting 24MB!
Really unhappy. Switched to Magnet over Christmas, has been terrible.
Hi, your download and ping dont seem too bad to me... as i'm having to put up with mobile broadband, so ping is anywhere from 85ms=118!
Your upload speed might be an issue though, for games etc..0 -
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As far as i know the speeds stated by magnet or any other company mean nothing as dsl (copper wires) will have there own max speed.
It will also depend on the distance between you and your local exchage.
After all the complaints here i have decided against Magnet, going with 8mb smart instead. The fact that magnet employees reply to the threads and still nothing is done makes it seem even worse.
Isay report them to comreg as if you do not they will keep acting like this, to be paying for a service for 2 months and still not have it is beyond a joke, I love the magnet response above when there is another thread outlining all the attempts to contact them and get them to deal with issues to no avail.
The fact Magnet seem to miss is they are being paid for a service they seem incapable of actually providing. And to think i almost called them to sign up.
Oh I must get a new English dictionary seems that the word immediately now extends over a 2 month period lol.Magnet: Rory wrote: ». Or if there or any other Magnet customers out there who have experienced a problem please call our customer service team on 1890 809 000 and we will address your issue immediately.
Thanks
PhilZeouterlimits wrote: »Supposed to be getting 24MB!
Really unhappy. Switched to Magnet over Christmas, has been terrible.
Bye bye O2 3G BB, amazing how well 2mb dongle does on the speedtests lol0 -
Hi everyone! This thread is quite big and hard to find answer if it's there...
I'm currently on 8Mb Eircom bundle and not quite happy with it as there 3+ users in my house and when everybody online it is hard for me to play online games - ping rise up 100+
So I wonder what package suite me better - BOLT or FMAX?! They both same price but download twice higher on FMax what make me bit confused and hard to take decision. Please advice who use BOLT and will/did you change it to FMax after. I'm only one online gamer in house and want all my housemates benefit from this upgrade but me first
WBRs0 -
Hi everyone! This thread is quite big and hard to find answer if it's there...
I'm currently on 8Mb Eircom bundle and not quite happy with it as there 3+ users in my house and when everybody online it is hard for me to play online games - ping rise up 100+
So I wonder what package suite me better - BOLT or FMAX?! They both same price but download twice higher on FMax what make me bit confused and hard to take decision. Please advice who use BOLT and will/did you change it to FMax after. I'm only one online gamer in house and want all my housemates benefit from this upgrade but me first
WBRs
only UPC or Magnet Fibre has the ability to deliver low pings when 4 or more users are online at the same time....... adsl just cannot do it with 4 people using the net at the same time... its not magnet's fault for that though... its eircom's aging infrastructure. Now if you can get upc or magnet fibre to home then you should be sorted.0 -
Zeouterlimits wrote: »Supposed to be getting 24MB!
Really unhappy. Switched to Magnet over Christmas, has been terrible.
Unless your living next door to the telephone exchange then no, your not supposed to be getting 24Mbit. It's nothing to do with Magnet it's the physical limits of the product that's being used.
What's your distance to the exchange, and your attenuation. After you post those you can judge how happy you are with Magnet. With that speed your probably around 3Km from the exchange. If your a lot closer then there may be an issue.0 -
Is anyone else experiencing packet drops? I called Magnet today, they confirmed our line has been down a few times over the last 2 days so they downgraded the profile from 12 to 10mbit. Now we get 8.4mbit down and ~0.7mbit up, but that's unusable as we're still seeing packet drops.
Sometimes it's fine, then at time we see anywhere from 1% - 25% packet drops. If you're playing any sorts of game, or streaming Youtube or anything, you know this is unacceptable because the stream stops and the game disconnects.
Translation: The Internet connection is useless at times.
Before this the connection worked great for roughly 6 months, so there must be some _external_ change, i.e. nothing to do with our phone line/equipment.
FWIW I'm testing packet drops with:ping -c 100 8.8.8.8
(replace -c with -n if you're on Windows)
edit: That's one of Google's public DNS servers. Best result so far (still with packet drops every now and then without any activity on the line):
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Before this the connection worked great for roughly 6 months, so there must be some _external_ change, i.e. nothing to do with our phone line/equipment.
I like how you came up to that conclusion... i'd say that's what 50% of people calling to tech support say... the other 50% was "it was working fine yesterday and I havent changed anything so it must be something on your side"
In my opinion your problem is most likely with your line / PSTN, maybe internal.
I believe this is the reason why magnet lowered your speed because based on their test they can see a problem with your line if not something internal, or at least they suspect it.
This is also confirmed by what you said about magnet confirming that your line has dropped in the last few days. If it was a magnet network issue your line will not drop or lose sync, this only happens when there is a problem between the DSLAM and your router.
Chances of a global issue affecting just to you are very very slim, in fact, they are almost impossible.
here is a ping from my magnet connection while using p2p and watching a video on youtube:
Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=14ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=14ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Reply from 212.58.241.131: bytes=32 time=15ms TTL=243
Not a single packet loss
and here is my speedtest
I am on fibre but, as far as I know, magnet uses the same network for both
Give magnet a ring again and just follow the typical troubleshooting steps, if you do I am sure you will get it fixed, or at least find out where the problem is! 0 -
I like how you came up to that conclusion... i'd say that's what 50% of people calling to tech support say... the other 50% was "it was working fine yesterday and I havent changed anything so it must be something on your side"
In my opinion your problem is most likely with your line / PSTN, maybe internal.
I believe this is the reason why magnet lowered your speed because based on their test they can see a problem with your line if not something internal, or at least they suspect it.
This is also confirmed by what you said about magnet confirming that your line has dropped in the last few days. If it was a magnet network issue your line will not drop or lose sync, this only happens when there is a problem between the DSLAM and your router.
Chances of a global issue affecting just to you are very very slim, in fact, they are almost impossible.
here is a ping from my magnet connection while using p2p and watching a video on youtube:
snip
and here is my speedtest
snip
I am on fibre but, as far as I know, magnet uses the same network for both
Give magnet a ring again and just follow the typical troubleshooting steps, if you do I am sure you will get it fixed, or at least find out where the problem is!
You're on fiber so the numbers can't be compared to mine, obviously.
External = something outside my apartment. I haven't changed my router, any cables, or the modem, therefore the change is external. Obviously this started a few days ago, and for MONTHS before that, it's been working fine without ANY issues. Someone suddenly clipped half my phone line inside my apartment? Uh, no.
If it's Magnet's "fault", or Eircom's phone line that's being **** on somewhere down the line, is not my problem. Magnet are providing the service, so it's their responsibility to fix any issues.
The reason Magnet changed my ADSL2+ profile from 12 to 10 megabit was to see if they could fix the drops. They have no clue what is causing the drops, or why, that's why they're activating a lower profile - just to see if it helps. If it helps, problem solved, customer will go away (i.e. ticket closed). If it doesn't, well, tough luck (for me).
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You're on fiber so the numbers can't be compared to mine, obviously.
External = something outside my apartment. I haven't changed my router, any cables, or the modem, therefore the change is external. Obviously this started a few days ago, and for MONTHS before that, it's been working fine without ANY issues. Someone suddenly clipped half my phone line inside my apartment? Uh, no.
If it's Magnet's "fault", or Eircom's phone line that's being **** on somewhere down the line, is not my problem. Magnet are providing the service, so it's their responsibility to fix any issues.
The reason Magnet changed my ADSL2+ profile from 12 to 10 megabit was to see if they could fix the drops. They have no clue what is causing the drops, or why, that's why they're activating a lower profile - just to see if it helps. If it helps, problem solved, customer will go away (i.e. ticket closed). If it doesn't, well, tough luck (for me).
You did say that the problem was not with your telephone line (so I thought you mean the telephone line outside the apartment as the line inside is the internal wiring), leaving the problem only on magnet network. Magnets network is the same for fibre, bitstream and LLU.
As I have already said the problem might be with your telephone line which would explain why magnet dropped your profile and why your line has dropped a few times in the last few days. But there is a possibility it is internal, just because you havent changed anything doesnt mean is not broken.
For example, if you wake up one morning, get in your car but your car doesnt start you dont spend the rest of the morning sitting there saying, well, i didnt do anything since yesterday so the car should start fine!
As I said, I am not saying the problem is internal, but the fact that most of the times it is should make you be a bit more receptive to this possiblity. Just let magnet do their job, they will check your line, see if there is a fault on your line, etc...0 -
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