Amazon

zell12 · 21-01-2021 11:38am

Ordered something 15 January, given estimate of 09 February (non-prime), even though it is in stock

PmMeUrDogs · 21-01-2021 11:46am

VG31 wrote: »

Most of the time I get the out for delivery notification between 7 and 10 am, but as late as 1 pm isn't uncommon in my experience either. I even had 3 pm once.

Just went out for delivery, delighted!

Ogham · 21-01-2021 11:59am

Yggr of Asgard wrote: »

It’s getting better.

Ordered Friday
Shipped Monday
AnPost received it in Dublin Wednesday night
Delivered Thursday

You are keeping them busy !

charlietheminxx · 21-01-2021 12:40pm

I cracked and cancelled my Prime membership. Just not worth it to me anymore. They seemed to know all about the issues too, said that it has already been escalated. Hopefully it'll get sorted out down the line or Irish residents will be eligible for proper Prime benefits on Amazon.de or something. I'll rejoin as soon as it isn't such a limited range of products and slow delivery!

Yggr of Asgard · 21-01-2021 12:59pm

Ogham wrote: »

You are keeping them busy !

I just moved and need a lot stuff and with free delivery and no VAT on smaller orders I would be stupid to shop somewhere else and pay our government a premium. Legal tax loopholes are great if it allows me to get nice stuff.

peter4918 · 21-01-2021 4:46pm

Things are improving. The slowest part for me seems to be between ordering and shipping.

Ordered on 11th Jan but it didn’t ship until the 19th and it was delivered today. So 2 days once shipped and it came through the UK.

For me, there’s no point in cancelling prime. If you order 2 things a month it pays for itself with free delivery and you get TV, Books etc as a bonus

Shlippery · 21-01-2021 4:53pm

The two orders I've placed so far ...the biggest delay seems to be at the Rochester station. That's where all tracking seems to stop / go on hiatus.. Would wonder if those who have been faster have had customs clearance at a different DC?

'Monday, 18 January
2:30 PM
Completed customs clearance process
Rochester, GB

2:25 PM
Initiated customs clearance process
Rochester, GB

11:02 AM
Package departed an Amazon facility
Rochester, Kent GB''

MBSnr · 21-01-2021 6:02pm

^^^
Have Prime.

This was ordered 15th Jan and delivered today.

Thursday, 21 January
12:34 PM
Delivered
8:04 AM
Out for delivery

Wednesday, 20 January
3:47 PM
Parcel arrived at a carrier facility
DUBLIN PARCEL HUB,

Tuesday, 19 January
9:54 AM
Initiated customs clearance process
Trafford Park, GB

Monday, 18 January
Package has shipped

>>>>>>>>>>>

But another package ordered on the 11th only shipped today.
No reference to customs at all but it is under 20 GBP.

Thursday, 21 January
Package has shipped
Crymlyn Burrows, Swansea UK

PmMeUrDogs · 21-01-2021 6:25pm

Package out for delivery since 10.45am. driver has been in clondalkin since 10.45am according to the tracking map. Don't think I'll be getting it today!

Agent Avenger · 21-01-2021 7:15pm

Ordered an item with prime on the 17th, dispatched on the 19th and delivered today. Unfortunately when I opened the parcel with the phone case box inside there was no actual phone case in the box, first time that’s happened to me! Off to deal with amazon chat later on :rolleyes:

whiterebel · 21-01-2021 7:25pm

Amazon getting even worse on information. I have Prime. I ordered 2 days ago. 1 item, I tried to cancel, they keep telling me its too late, its about to ship. When you track it they say they'll let you know an expected delivery date when they have more information. Yet they still won't cancel.
2 others have "shipped" today. From where? No idea.Expected delivery 29th January.

delly · 22-01-2021 2:04am

When all this messing around started, I thought grand, sure if it's a bit later fair enough. But Jesus, it's taking the Mick now. 6 orders in 2021 and while I've had previous refunds for late deliveries, they always ended up at the door, but I've now had actual missing deliveries.

The biggest of the orders is a VR headset ordered on Jan 7th, with expected delivery on Saturday. The only problem is it hasn't been dispatched yet. Customer support are as good as a chocolate teapot, with nobody able to give any rational as to what the extra issues are. I can get the same unit delivered next day to my old Parcel Wizard address, so I just don't get it.

Shlippery · 22-01-2021 10:56am

Shlippery wrote: »

The two orders I've placed so far ...the biggest delay seems to be at the Rochester station. That's where all tracking seems to stop / go on hiatus.. Would wonder if those who have been faster have had customs clearance at a different DC?

Monday, 18 January
2:30 PM
Completed customs clearance process
Rochester, GB

2:25 PM
Initiated customs clearance process
Rochester, GB

11:02 AM
Package departed an Amazon facility
Rochester, Kent GB''

Jumped to 'out for delivery' today so that's 5 day improvement on the original expected (with prime). Originally expected Jan 27

Ordered: Jan 14
Arrived at Rochester: Jan 15
Customs Cleared: Jan 18
Out for Delivery: Jan 22.

d51984 · 22-01-2021 1:04pm

Did you get your package last night?

errlloyd · 22-01-2021 1:42pm

delly wrote: »

The biggest of the orders is a VR headset ordered on Jan 7th, with expected delivery on Saturday. The only problem is it hasn't been dispatched yet. Customer support are as good as a chocolate teapot, with nobody able to give any rational as to what the extra issues are. I can get the same unit delivered next day to my old Parcel Wizard address, so I just don't get it.

Which VR did you order? I ordered a Quest 2 yesterday and it had an estimated delivery date. Now it has nothing.

Sheep Shagger · 22-01-2021 1:46pm

Wow, ordered a Braun electric toothbrush for the kids on 19/1 and it just arrived....was due for delivery 27/1.

Hopefully this is things starting to return to normal for Prime:)

delly · 22-01-2021 6:35pm

errlloyd wrote: »

Which VR did you order? I ordered a Quest 2 yesterday and it had an estimated delivery date. Now it has nothing.

The very same. Ordered on the 7th and didn't have a delivery date for about a week. It then went to 23/1, and low and behold it has popped up in Swords for customs clearance today. The new delivery date is the 29th, which they will happily meet if it is already in country, but not technically late based on the revised delivery. It won't stop me chatting and giving out though, usually resulting in a partial refund. I got £50 back on a Lego order before Christmas, at least the CS Team are still good at something.

Leftwaffe · 23-01-2021 12:03am

Prime delivery times are showing 2 weeks is this really the case? Afraid to order something else in case.

Ordered a Prime item on the 16th and I’m getting Feb 8th delivery. Hasn’t even been dispatched. If Prime is like that then what’s the point of it.

The Continental Op · 23-01-2021 11:22am

Redordeadqwwer wrote: »

Prime delivery times are showing 2 weeks is this really the case? Afraid to order something else in case.

Ordered a Prime item on the 16th and I’m getting Feb 8th delivery. Hasn’t even been dispatched. If Prime is like that then what’s the point of it.

Depends, but I've had stuff from China quicker than Prime recently.

One thing I have noticed is that they are combining orders a lot more. I've had a load dispatched last night some I ordered nearly two weeks ago and others a week ago. Quickest if it all arrives at the same time will be 8 days and worst 15 days.

Amazon if you are reading this thats crap service for customers you have conned into paying for ""Prime"" service :mad:

Here's what I think might be adding to the delay? Total speculation but because so many orders are being combined I think all orders for Ireland are being fullfiled from one Amazon Fulfillment Center. That way Amazon only have to gear up one site for export to Ireland and there is an extra delay in getting items to that site and then resorting them - if orders are being combined togther then they will need extra handeling.

Sheep Shagger · 23-01-2021 12:12pm

Redordeadqwwer wrote: »

Prime delivery times are showing 2 weeks is this really the case? Afraid to order something else in case.

Ordered a Prime item on the 16th and I’m getting Feb 8th delivery. Hasn’t even been dispatched. If Prime is like that then what’s the point of it.

Free postage on all orders plus the TV service.

Times seem to be spending up.a bit there's a good chance you'll get it earlier. I've seen a big improvement the last 2 weeks.

whiterebel · 23-01-2021 12:43pm

Sheep Shagger wrote: »

Free postage on all orders plus the TV service.

Times seem to be spending up.a bit there's a good chance you'll get it earlier. I've seen a big improvement the last 2 weeks.

The TV service is useless now. Literally the only thing I could find to play in Ireland was the Marvellous Miss Maisel. You need a smart DNS as well now for it to work.

delly · 23-01-2021 12:49pm

whiterebel wrote: »

The TV service is useless now. Literally the only thing I could find to play in Ireland was the Marvellous Miss Maisel. You need a smart DNS as well now for it to work.

Make sure you are on primevideo.com and on Irish locality, still loads of stuff to watch.

Leftwaffe · 23-01-2021 1:20pm

The Continental Op wrote: »

Here's what I think might be adding to the delay? Total speculation but because so many orders are being combined I think all orders for Ireland are being fullfiled from one Amazon Fulfillment Center. That way Amazon only have to gear up one site for export to Ireland and there is an extra delay in getting items to that site and then resorting them - if orders are being combined togther then they will need extra handeling.

Is it gonna be permanently like that? Prime used to be great. Quick free delivery. It all kind of defeats the purpose now at the moment but I hope it can get sorted. 2 weeks is what you’d normally expect from China not the UK...

antodeco · 23-01-2021 1:22pm

Something ordered the 5th and hasn't even started customs clearance yet. Got my refund. Went to reorder and now they won't ship to Ireland. So I literally can't get this anymore. Quite frustrating. Went from ordering something I needed, to it going missing, to now not being able to get it.

The Continental Op · 23-01-2021 2:00pm

Redordeadqwwer wrote: »

Is it gonna be permanently like that? Prime used to be great. Quick free delivery. It all kind of defeats the purpose now at the moment but I hope it can get sorted. 2 weeks is what you’d normally expect from China not the UK...

I was just putting the idea out their for dicussion. I think it will get better but Ireland is less than 10% of the UK market and an add on at that so Amazon are never in any rush to fix things for us.

corkie · 23-01-2021 2:52pm

antodeco wrote: »

Something ordered the 5th and hasn't even started customs clearance yet. Got my refund. Went to reorder and now they won't ship to Ireland. So I literally can't get this anymore. Quite frustrating. Went from ordering something I needed, to it going missing, to now not being able to get it.

Can you source it from EU amazon sites (if they will ship) or alternative site/seller?

delly · 23-01-2021 9:45pm

After all the messing, my VR unit arrived today. No issue with extra duty, just the regular vat, making it just over the 300 mark.

Dante7 · 24-01-2021 12:01am

delly wrote: »

After all the messing, my VR unit arrived today. No issue with extra duty, just the regular vat, making it just over the 300 mark.

Still cheaper than the RRP of €349 here

delly · 24-01-2021 12:11am

Dante7 wrote: »

Still cheaper than the RRP of €349 here

Yeah, works out at €330 or so. Strange thing though, the original authorisation reverted, then it was retried and rejected. I'm assuming they will retry again, but as of now the funds are still with me and I have the item. Very odd, but in line with Amazon processes going to pot.

Nicks delight · 24-01-2021 2:49pm

Personally I found Amazon.de to be great. They have also changed their delivery route to go Via France, from what I can see of tracking my parcel. The parcel did not go to UK as it usually does so its now quicker delivery time. Previously when it went through UK ,parcels were late. I also order stuff from UK, but it now takes longer for me to get a parcel from UK than from Germany. I find amazon.de to be cheaper on total price on orders OVER 20 euro when compared to UK AFTER vat and taxes and all extras. Anything under 20 I buy from UK. I can only speak as a UK Prime member. and do not know what cost is like without it.

Amazon

Comments