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EIR - THREE - VODAFONE GENERAL DISCUSSION

12357

Comments

  • #202
    Sheep Shagger
    Moderators, Business & Finance Moderators Posts: 6,548 Mod ✭✭✭✭Sheep Shagger


    KildareP wrote: »
    To be honest it is probably better than Eir at the moment.

    Eir livechat is permanently unresponsive, their phone support has hold times well in excess of an hour and they are not responding to e-mails.

    True, their 1905 number can no longer connect people, I found out the above via Twitter DM with @eircare

    I used to find live chat worked well.

    Eir amuses me, it's always been ****e even with different owners over the years. I'd love to know how their head of customer care keeps their job as the internet is riddled with frustration and even the CEO gets grief on their personal twitter account (which in fairness they respond to) although I tried emailing her after a fibre broad band cock up and got nothing.


  • #203
    Gooser14
    Registered Users, Registered Users 2 Posts: 1,628 ✭✭✭Gooser14


    Anybody having trouble logging in to the My3 app?


  • #204
    Shn99
    Registered Users Posts: 1,353 ✭✭✭Shn99


    Gooser14 wrote: »
    Anybody having trouble logging in to the My3 app?

    Working fine for me


  • #205
    Mr rebel
    Registered Users, Registered Users 2 Posts: 534 ✭✭✭Mr rebel


    I’m on a 24 month Red Connect contract with Vodafone that includes Spotify Premium.
    My contract runs until late next year.
    Today I received a text message from Vodafone saying my Spotify Premium would be no longer included after the end of July!??
    Did anyone else get this message? I’m thinking it must have been sent as an error.


  • #206
    Anj1813
    Registered Users Posts: 56 ✭✭Anj1813


    Hello All. Only one question, befor Ill go to Vodafone Salon, again and again...
    Why, 12 months after I left Vodafone, I still having emails from Vodafone, every month:
    Your revised final bill is now available. To view your bill, log on to vodafone.ie/mybill or via My Vodafone app.
    This bill includes charges that have been incurred since your last bill.

    Your current invoice is -€39.19.

    Your outstanding balance is -€39.19 and is due for payment on 08 July 2020.

    Any one with similar experience?

    Good day to All :-)


  • #207
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    They owe you money, contact their billing dept and get the amount refunded to your bank account etc.


  • #208
    Anj1813
    Registered Users Posts: 56 ✭✭Anj1813


    Ten Pin wrote: »
    They owe you money, contact their billing dept and get the amount refunded to your bank account etc.

    Thats the problem. With out vodafone ph No cant be connected.


  • #209
    Gooser14
    Registered Users, Registered Users 2 Posts: 1,628 ✭✭✭Gooser14


    Anyone know where I can get the Network unlock code for a Doro Phoneasy 622 which is currently locked to Vodafone. This is an old phone which hasn't been in use for a couple of years so I don't think I can request the unlock code from Vodafone.


  • #210
    Fogmatic
    Registered Users, Registered Users 2 Posts: 995 ✭✭✭Fogmatic


    Gooser14 wrote: »
    Anybody having trouble logging in to the My3 app?
    I've never tried the phone app, but have you heard about the Three website 'revamp' (not my word!)?
    If not, it could be the first sign of being one of the latest batch of people to be 'upgraded' to their new website, meaning having to re-register at my3. The new system needs a separate email address for each device registered, and it's been taking people anything from a few minutes to weeks to get into my3 again. If you do need to do this I'd advise reading this thread before starting on it (it's just the one I know - there may be others).
    https://www.boards.ie/vbulletin/showthread.php?t=2058070168


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  • #211
    eddie73
    Registered Users Posts: 647 ✭✭✭eddie73


    I am trying to sync my EIR mobile account with my online account so I can view and access bills. My account info I was given in the shop will not work I am getting 'an error occurred' notification.

    their online service is quite an experience. I called into a shop and was given the same account number that I already tried (my existing account number), then the advice to contact eir online or via phone.

    Any advice or direction would be massively appreciated.


  • #212
    Anj1813
    Registered Users Posts: 56 ✭✭Anj1813


    As I understand , you have problem to be loged in from computer. Check, that before your credential (password) you dont have space.


  • #213
    eddie73
    Registered Users Posts: 647 ✭✭✭eddie73


    Thanks for your answer, but the password is accurate as is the log in detail.
    There is no space or empty space for letter before the password.


  • #214
    xebec
    Registered Users, Registered Users 2 Posts: 3,311 ✭✭✭xebec


    Anj1813 wrote: »
    Thats the problem. With out vodafone ph No cant be connected.

    Go onto their live chat on the support section of the website and they should be able to deal with it


  • #215
    stockshares
    Registered Users Posts: 2,758 ✭✭✭stockshares


    Can anyone get Eir customer care by either phone, Twitter or online chat today?

    Their customer care is almost non existent these days


  • #216
    kleefarr
    Registered Users, Registered Users 2 Posts: 5,744 ✭✭✭kleefarr


    stockshares wrote: »
    Can anyone get Eir customer care by either phone, Twitter or inline chat today?

    Their customer care is almost non existent these days

    I find that a public post on twitter normally gets a response.


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  • #217
    funnyname
    Registered Users, Registered Users 2 Posts: 1,764 ✭✭✭funnyname


    Can anyone tell me offhand which provider offers the cheapest wifi calling plan?

    Blackspots at home and work so would like to give it a try if available on a 30 day sim only deal.


  • #218
    KildareP
    Registered Users, Registered Users 2 Posts: 1,513 ✭✭✭KildareP


    Eir

    Vodafone don't offer it on their SIM only plans

    Three don't offer it at all


  • #219
    stockshares
    Registered Users Posts: 2,758 ✭✭✭stockshares


    Has anyone been able to contact Eir customer care.

    I need to order a replacement SIM but I can't get them on the phone and no one answers on Eir Care Twitter account.


  • #220
    Craigels
    Registered Users, Registered Users 2 Posts: 725 ✭✭✭Craigels


    I'm on the Eir 5G plan I get good coverage in Limerick but I'm finding the internet connection speed so hit and miss and experience this?


  • #221
    funnyname
    Registered Users, Registered Users 2 Posts: 1,764 ✭✭✭funnyname


    funnyname wrote: »
    Can anyone tell me offhand which provider offers the cheapest wifi calling plan?

    Blackspots at home and work so would like to give it a try if available on a 30 day sim only deal.

    So I signed up to Eir, they've told me that I'm good to go however no option to select wifi calling on my Moto G7 Plus.

    I did a bit of googling and after entering the following code *#*#4636#*#* on my phone I get to the phone info screen and I can see that Wi-fi calling provisioned is greyed out.

    Anyone know what I need to do to get this enabled?


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  • #222
    babelfish1990
    Registered Users, Registered Users 2 Posts: 651 ✭✭✭babelfish1990


    funnyname wrote: »
    So I signed up to Eir, they've told me that I'm good to go however no option to select wifi calling on my Moto G7 Plus.

    I did a bit of googling and after entering the following code *#*#4636#*#* on my phone I get to the phone info screen and I can see that Wi-fi calling provisioned is greyed out.

    Anyone know what I need to do to get this enabled?
    WiFi calling requires carrier-specific firmware in the handset. You need to choose a handset manufacturer that has Eir's settings in their firmware - eg Samsung, Huawei, Apple, Sony. You dont necessarily need to buy the handset from Eir, but you may need to get the Eir firmware flashed in. I dont think Motorola is one of the vendors with compatible handsets for Eir.


  • #223
    KildareP
    Registered Users, Registered Users 2 Posts: 1,513 ✭✭✭KildareP


    Vodafone is now reporting on the website that a number of additional plans being eligible for VoLTE and VoWiFi - including their two SIM only plans:
    https://n.vodafone.ie/support/bill-pay-hub/bill-pay/wi-fi-calling.html

    Cheapest SIM only plan is €25 for 6-months then €35 a month, 12-month minimum term, max speed capped at 10Mbps. Or for €35 for 6-months then €45, max available speed.


  • #224
    babelfish1990
    Registered Users, Registered Users 2 Posts: 651 ✭✭✭babelfish1990


    KildareP wrote: »
    Vodafone is now reporting on the website that a number of additional plans being eligible for VoLTE and VoWiFi - including their two SIM only plans:
    https://n.vodafone.ie/support/bill-pay-hub/bill-pay/wi-fi-calling.html

    Cheapest SIM only plan is €25 for 6-months then €35 a month, 12-month minimum term, max speed capped at 10Mbps. Or for €35 for 6-months then €45, max available speed.

    Good to see that Vodafone are opening up WiFi calling on additional plans - but their service is still quite limited vs the Eir Mobile service - Unlike Eir, Vodafone do not yet support Text Messaging, and do not allow use while roaming (although most of us aren't likely to be roaming any time soon!). Text messaging, while dying out as a means of P2P communication, is still vital for receiving authentication messages from banks etc.


  • #225
    gary29428
    Registered Users Posts: 464 ✭✭gary29428


    Folks, has anybody noticed a drop off in Three 4G. My internet running very slow at the moment.

    Thanks.


  • #226
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,584 ✭✭✭✭TheDriver


    I've noticed a big dropoff in eir/goMo signal in recent weeks. Always had some bars before, now I have nothing in places. Data speeds very bad.


  • #227
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,901 ✭✭✭DopeTech


    TheDriver wrote: »
    I've noticed a big dropoff in eir/goMo signal in recent weeks. Always had some bars before, now I have nothing in places. Data speeds very bad.

    Is your data roaming switched on?

    https://www.buymeacoffee.com/dopetech.ie



  • #228
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,901 ✭✭✭DopeTech


    Has anyone managed to port from gomo to eir? Eirs online form doesn't have Gomo as an option for current provider. Want to switch it to a payg network as its a number I won't use anymore but would like to keep active for a few months.

    https://www.buymeacoffee.com/dopetech.ie



  • #229
    TheDriver
    Registered Users, Registered Users 2 Posts: 12,584 ✭✭✭✭TheDriver


    DopeTech wrote: »
    Is your data roaming switched on?

    Yes. Just find that GoMo has gone very poor compared to last year. Can't even receive a phone call where before there was no issue.


  • #230
    Frozen Veg
    Registered Users Posts: 513 ✭✭✭Frozen Veg


    gary29428 wrote: »
    Folks, has anybody noticed a drop off in Three 4G. My internet running very slow at the moment.

    Thanks.

    Yes gone very poor last couple of weeks.


  • #231
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    Vodafone have increased the allowances for their data add ons on PAYG

    20GB for 15e (was 15GB)

    5GB for 5e (was 1GB)

    Might suit someone with low usage and poor coverage on other networks.

    https://n.vodafone.ie/shop/pay-as-you-go-plans/add-ons.html


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  • #232
    RoYoBo
    Registered Users, Registered Users 2 Posts: 856 ✭✭✭RoYoBo


    Ten Pin wrote: »
    Vodafone have increased the allowances for their data add ons on PAYG

    20GB for 15e (was 15GB)

    5GB for 5e (was 1GB)

    Might suit someone with low usage and poor coverage on other networks.

    https://n.vodafone.ie/shop/pay-as-you-go-plans/add-ons.html

    I would love the option of buying data that lasted a bit longer than 28 days. This would suit me a lot better than more data for the short period. No provider offers that, unfortunately.


  • #233
    stockshares
    Registered Users Posts: 2,758 ✭✭✭stockshares


    Got a SMS today from Eir. See below.

    Eir are changing the contracts to some of their Simplicity Unlimited plans.

    From 9th Nov the top up duration for the Simply Unlimited plans will change from 28 days to 14 days.

    If you top-up before 9th Nov your plan will remain the same(top-up every 28 days) but if you top-up after 9th Nov you will be change to the 14 day plan.

    I have checked their website for info but can find any. Maybe they will update it within the next few days.


  • #234
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,901 ✭✭✭DopeTech


    stockshares wrote: »
    Got a SMS today from Eir. See below.

    Eir are changing the contracts to some of their Simply plans.

    From 9th Nov the top up duration for the Simply Unlimited plans will change from 28 days to 14 days.

    If you top-up before 9th Nov your plan will remain the same(top-up every 28 days) but if you top-up after 9th Nov you will be change to the 14 day plan.

    I have checked their website for info but can find any. Maybe they will update it within the next few days.

    Bizarre that they would roll this out just as 48 launch their 7.99 a month plan.

    https://www.buymeacoffee.com/dopetech.ie



  • #235
    KildareP
    Registered Users, Registered Users 2 Posts: 1,513 ✭✭✭KildareP


    DopeTech wrote: »
    Bizarre that they would roll this out just as 48 launch their 7.99 a month plan.
    The Simply Plans were the ones that let you keep all of your credit and gave extremely small allowances rather than consuming all or part of your top up in return for unlimited calls, texts or data:
    https://www.eir.ie/mobile/prepay/simply-top-up/


  • #236
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,901 ✭✭✭DopeTech


    KildareP wrote: »
    The Simply Plans were the ones that let you keep all of your credit and gave extremely small allowances rather than consuming all or part of your top up in return for unlimited calls, texts or data:
    https://www.eir.ie/mobile/prepay/simply-top-up/

    These offers are brutal though

    https://www.buymeacoffee.com/dopetech.ie



  • #237
    stockshares
    Registered Users Posts: 2,758 ✭✭✭stockshares


    DopeTech wrote: »
    Bizarre that they would roll this out just as 48 launch their 7.99 a month plan.

    I thought that myself
    KildareP wrote: »
    The Simply Plans were the ones that let you keep all of your credit and gave extremely small allowances rather than consuming all or part of your top up in return for unlimited calls, texts or data:
    https://www.eir.ie/mobile/prepay/simply-top-up/

    Sorry I should have said Simplicity plans.

    My plan is the Simplicity Unlimited Calls for €10 per month.

    Simplicity plans
    https://www.eir.ie/mobile/prepay/

    Simply plans
    https://www.eir.ie/mobile/prepay/simply-top-up/


  • #238
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    Got a SMS today from Eir. See below.

    Eir are changing the contracts to some of their Simplicity Unlimited plans.

    From 9th Nov the top up duration for the Simply Unlimited plans will change from 28 days to 14 days.

    If you top-up before 9th Nov your plan will remain the same(top-up every 28 days) but if you top-up after 9th Nov you will be change to the 14 day plan.

    I have checked their website for info but can find any. Maybe they will update it within the next few days.

    AIUI, the 10e unlimited calls plan is the only unlimited plan....the 20e and 30e plans are called 'No Limits Data' plans. As such the halving of the plan duration might only apply to the 10e calls plan and to anyone who didn't opt in to the No Limits 20e and 30e plan...possibly by not topping up since No Limits was introduced.

    If that interpretation is incorrect and Eir are really doubling the 20 and 30 plans to 40 and 60 then they are effectively shutting down eir prepay. If that's the case then they have lost the plot as they just recently had an offer for new customers with some free credit and reduced handset prices.....or else they're trying to move those PAYG customers on to Gomo which is a bit odd as that's billpay and plenty of people don't want a bill and will move to another PAYG provider.

    Can you post the text they sent?


  • #239
    DopeTech
    Registered Users, Registered Users 2 Posts: 6,901 ✭✭✭DopeTech


    When have eir ever made sense?!

    https://www.buymeacoffee.com/dopetech.ie



  • #240
    stockshares
    Registered Users Posts: 2,758 ✭✭✭stockshares


    Ten Pin wrote: »
    AIUI, the 10e unlimited calls plan is the only unlimited plan....the 20e and 30e plans are called 'No Limits Data' plans. As such the halving of the plan duration might only apply to the 10e calls plan and to anyone who didn't opt in to the No Limits 20e and 30e plan...possibly by not topping up since No Limits was introduced.

    If that interpretation is incorrect and Eir are really doubling the 20 and 30 plans to 40 and 60 then they are effectively shutting down eir prepay. If that's the case then they have lost the plot as they just recently had an offer for new customers with some free credit and reduced handset prices.....or else they're trying to move those PAYG customers on to Gomo which is a bit odd as that's billpay and plenty of people don't want a bill and will move to another PAYG provider.

    Can you post the text they sent?

    After looking at the text again you might be correct. I missed the link when I read it first because I was using an old phone with a poor screen.

    This exact text is below :

    Contract Change
    From 9th November, your current Simplicity Unlimited Calls Top Up offer duration will be changing from 28 days to 14 days.

    If you activate this offer before November 9th, the offer will remain active for 28 days . Top ups made after November 9th will activate the offer for 14 days.

    We are increasing some standard rates and other charges on the Simplicity Plan. We will also be discontinuing the IOU and We text services from December 2020.

    For full details see www.eir.ie/prepayupdate2.

    If you feel it's not right for you, you are free to choose another offer or withdraw from your contract without penalty, including by ceasing to top-up


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  • #241
    Stewball
    Registered Users Posts: 693 ✭✭✭Stewball


    DopeTech wrote: »
    These offers are brutal though

    Vodafone have better options. I use their call & data add ons regularly.


  • #242
    Dempo1
    Registered Users, Registered Users 2 Posts: 27,022 ✭✭✭✭Dempo1


    It wasn't a wonder 3 in particular closed the talk to facility, they were rightly slaughtered on it. Their twitter care feed is Hillarious and hasn't sorted their care issues but best of all is the Facebook page, look for post from others, absolutely shocking that they actually allow some of the stuff be seen by the general public.

    The harsh Reality of Communication companies is they infact don't want to communicate with their customers and indeed actively put barriers in the way. Their greatest Tool is abuse of GDPR rules, never in the history of Business has a single piece of EU legislation been abused as much as GDPR and not just communications companies, Utilities too becoming adept at not wishing to communicate with their customers. Its becoming the new norm I fear.

    Is maith an scáthán súil charad.




  • #243
    stockshares
    Registered Users Posts: 2,758 ✭✭✭stockshares


    Got a text from Three. It seems 5g is now active on their Network.


    Text from Three
    From Three. 5G from Three is here with quicker download speeds! Plus we have more 5G sites than any other Irish network. 5G for all means 5G for all - just grab a booster on our new prepay plans and go. Explore 5G for you 3.ie/5G

    Edit:
    Article on it https://www.irishtimes.com/business/technology/three-ireland-switches-on-5g-network-around-the-country-1.4366332?
    mode=amp

    Quote
    There are a number of benefits to the new generation of mobile technology, with data speeds of up to 1Gbit per second possible. That makes it an average of five to 10 times faster than the typical 4G connection.


  • #244
    thesandeman
    Registered Users, Registered Users 2 Posts: 10,763 ✭✭✭✭thesandeman


    Heard them talking about it on the radio.
    It will be a long time until it gets to me. Only got 4G last year but in fairness very few problems.
    What's the cost as a matter of interest?


  • #245
    1huge1
    Registered Users, Registered Users 2 Posts: 6,174 ✭✭✭1huge1


    thesandeman wrote: »
    Heard them talking about it on the radio.
    It will be a long time until it gets to me. Only got 4G last year but in fairness very few problems.
    What's the cost as a matter of interest?

    Starting at €20 (€15 + €5 5G add on) a month with Three for unlimited calls, text and data (5G).

    Not bad at all in my opinion.

    We do seem to be in the middle of a price war between the networks (and other utilities as far as I can see), people have more time to shop around when WFH I guess.


  • #246
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,851 ✭✭✭Ten Pin


    Starting at €20 (€15 + €5 5G add on) a month with Three for unlimited calls, text and data (5G).

    The 15e 3 PAYG plan has only 1GB data. The 5G add on is "5G Access", it just lets you use 1GB faster.

    Unlimited data is on the 20 and 30 plans, 5e extra for 5G.

    25e per 4 weeks for unlimited 5G, seems reasonable if signal is good.


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  • #247
    1huge1
    Registered Users, Registered Users 2 Posts: 6,174 ✭✭✭1huge1


    Apologies, I was referring to the Bill Pay Sim only plan

    https://www.three.ie/plans/sim-only/bill-pay/

    But on second look, it is only until the end of the year.
    3 Bill Pay Unlimited SIMO
    €14.76 Per month until 2021.
    €29.51/month thereafter.

    5G
    + €4.92/month


  • #248
    stockshares
    Registered Users Posts: 2,758 ✭✭✭stockshares


    Lads does anyone know where on the Eir website I can order a replacement SIM. I've been looking but can't find it

    In getting no response by phone or Twitter.

    Thanks


  • #249
    RoYoBo
    Registered Users, Registered Users 2 Posts: 856 ✭✭✭RoYoBo


    stockshares wrote: »
    Lads does anyone know where on the Eir website I can order a replacement SIM. I've been looking but can't find it

    In getting no response by phone or Twitter.

    Thanks

    I think you have to go into a store to get a replacement SIM, ie one that is no longer working or lost. That's the case with Vodafone anyway and is to do with security and identity issues.


  • #250
    stockshares
    Registered Users Posts: 2,758 ✭✭✭stockshares


    RoYoBo wrote: »
    I think you have to go into a store to get a replacement SIM, ie one that is no longer working or lost. That's the case with Vodafone anyway and is to do with security and identity issues.

    I calling one if their stores and they said they have no way of verifying identity and to use the website instead but they couldn't give me a specific link to it

    They might have meant they just couldn't do it over the phone though so I call them back just to be sure.

    Eirs customer care is non existent at this stage.

    Edit:
    Just got a reply on Twitter. They no longer provide replacement Sims online. You must go in store

    So in a Pandemic they force you to travel. Unreal

    Btw if people need numbers to contact them on try these that were recommended to me by one if the stores:
    01 430 7066
    1800 500 300
    1901


  • #251
    RoYoBo
    Registered Users, Registered Users 2 Posts: 856 ✭✭✭RoYoBo


    While I know it's a PITA, especially with Covid, I do understand the reasoning for this, given the issue of sim-swap fraud

    When you go to the Eir shop, be sure to have the identity proof required as it'll be even more of a PITA to have to go back empty handed. I hear that a passport is sometimes necessary, though if I remember correctly, a driving licence was enough with Vodafone (at the time).


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