EIR - THREE - VODAFONE GENERAL DISCUSSION

GIMP

With the closure of the Talk To forums of Eir,Three and now Vodafone is it worthwhile having a thread for general discussions on the networks?

I always found the Talk To threads a wealth of information regarding networks from wifi calling, to network outages to just general issues or advice people can discuss.

cookie1977

Yes. Vodafone also shut down their own community forum too, pushing all CS to social media, live chat on their site and phone calls. Odd move by them all really. Yes it's a cost saving measure but is it only a short term gain??

Kalyke

Anyone know how can talk to a human from Vodafone?

cookie1977

Their social media is pretty good at responding. It's certainly the case with twitter where I've DM'd about issues which were resolved. They also shut down their own forum on vodafone.ie. Keep trying the phone number as you will eventually get through to someone to speak with.

jeffk

Live chat in the app seems to be good

Kalyke

jeffk wrote: »

Live chat in the app seems to be good

It has been a disaster for me. Attempted to get a solution to several issues, no go...Attempted to escalate? No go... attempted to lodge an official complaint? " Are you still there?" Then they type"Sorry we have not heard from you for I while, this chat will disconnect" This has happened to me on 3 occasions. None of my issues have been resolved and I cannot get to speak to anyone. Live chat and webchat seem to be there to solve minor issues. Anything that requires intervention or escalation ,for me at least, is been fobbed off and frustrated.(This is with Vodafone)

jeffk

Kalyke wrote: »

It has been a disaster for me. Attempted to get a solution to several issues, no go...Attempted to escalate? No go... attempted to lodge an official complaint? " Are you still there?" Then they type"Sorry we have not heard from you for I while, this chat will disconnect" This has happened to me on 3 occasions. None of my issues have been resolved and I cannot get to speak to anyone. Live chat and webchat seem to be there to solve minor issues. Anything that requires intervention or escalation ,for me at least, is been fobbed off and frustrated.(This is with Vodafone)

That's a pity as usually I find it better, not much, but better

Change network if you have issues and they wont fix them, unless your on some great deal or can only use Vodafone

Too many people stick it out cause, if more said not having it and moved they MIGHT listen

Kalyke

jeffk wrote: »

That's a pity as usually I find it better, not much, but better

Change network if you have issues and they wont fix them, unless your on some great deal or can only use Vodafone

Too many people stick it out cause, if more said not having it and moved they MIGHT listen

If I could find someone to match their coverage and Weekend X deal I would definitely move. Getting back to their app.... Is it me or is typing in that app very weird?

jeffk

Kalyke wrote: »

If I could find someone to match their coverage and Weekend X deal I would definitely move. Getting back to their app.... Is it me or is typing in that app very weird?

I'm in the same boat, try out virgin mobile 3 month offer? Or maybe the Eir deal in bargain alerts

Someone said the app is a robot so maybe that's why

Kalyke

jeffk wrote: »

I'm in the same boat, try out virgin mobile 3 month offer? Or maybe the Eir deal in bargain alerts

Someone said the app is a robot so maybe that's why

Just got a 3 month trial with Virgin....but they use the Three network so will see.

jeffk

Kalyke wrote: »

Just got a 3 month trial with Virgin....but they use the Three network so will see.

Same here, diverting all calls from Vodafone and have sim on old phone if anyone texts me

That way if crap don't lose the old student deal they gave me on cold call

yrreg0850

Kalyke wrote: »

It has been a disaster for me. Attempted to get a solution to several issues, no go...Attempted to escalate? No go... attempted to lodge an official complaint? " Are you still there?" Then they type"Sorry we have not heard from you for I while, this chat will disconnect" This has happened to me on 3 occasions. None of my issues have been resolved and I cannot get to speak to anyone. Live chat and webchat seem to be there to solve minor issues. Anything that requires intervention or escalation ,for me at least, is been fobbed off and frustrated.(This is with Vodafone)

I have an ongoing problem with them since joining last Sept. Several calls , messages chats, new router etc. On one occasion I even got a technical person to "own my problem" that was in Feb. last and, still waiting.
However roll on Sept and , I am gone.

Micky 32

cookie1977 wrote: »

Their social media is pretty good at responding. It's certainly the case with twitter where I've DM'd about issues which were resolved. They also shut down their own forum on vodafone.ie. Keep trying the phone number as you will eventually get through to someone to speak with.

I guess that’s going downhill also. I sent a DM days ago and still hasn’t been read.

Micky 32

cookie1977 wrote: »

Their social media is pretty good at responding. It's certainly the case with twitter where I've DM'd about issues which were resolved. They also shut down their own forum on vodafone.ie. Keep trying the phone number as you will eventually get through to someone to speak with.

I guess that’s going downhill also. I sent a DM days ago and still hasn’t been read.

jeffk

Went to Oldbridge House, Battle of the Boyne Visitor Centre yesterday and Virgin Mobile wouldn't connect at all.

Ended up with battery eating itself constantly trying to connect and upload pictures to the cloud and then left with them all to upload in a block when I was driving home

Not a good start

diggerdigger

jeffk wrote: »

Live chat in the app seems to be good

That's a laugh. If live chat is not manned by a bot, then they must have some seriously defective individuals there.

jeffk

diggerdigger wrote: »

That's a laugh. If live chat is not manned by a bot, then they must have some seriously defective individuals there.

Seemed ok for me, but then don't go in expecting miracles, especially with people who haven't got the same first language as you

Kalyke

jeffk wrote: »

Seemed ok for me, but then don't go in expecting miracles, especially with people who haven't got the same first language as you

Sorry, on several occasions, when they could not give me an answer I got" are you still there?" then " OK , since we have not heard from you for some time, we are terminating this chat" I would be backwards and forth communicating. It is a tactic they are using irrespective of their mother tongue.

jeffk

Kalyke wrote: »

Sorry, on several occasions, when they could not give me an answer I got" are you still there?" then " OK , since we have not heard from you for some time, we are terminating this chat" I would be backwards and forth communicating. It is a tactic they are using irrespective of their mother tongue.

What's your issue?

You could always try ringing them or go into them in a shop, surely to similarly poor response no doubt

Kalyke

jeffk wrote: »

What's your issue?

You could always try ringing them or go into them in a shop, surely to similarly poor response no doubt

When it is busy where I live, especially weekends. Vodafone Data is unusable. I have been promised phone calls and escalations but I am still waiting....Since May! I have survived by using the Virgin 3 month free trial.

jeffk

Kalyke wrote: »

When it is busy where I live, especially weekends. Vodafone Data is unusable. I have been promised phone calls and escalations but I am still waiting....Since May! I have survived by using the Virgin 3 month free trial.

Say its a network issue

Get on looking for a case number i think it's called, then you can fill in official complaint online and get someone to reply

Kalyke

jeffk wrote: »

Say its a network issue

Get on looking for a case number i think it's called, then you can fill in official complaint online and get someone to reply

Therein lies the problem. When I insist on raising an official complaint I get " Are you still there?" Very frustrating and in my opinion deliberately so. It has happened to me too many times for it to be a coincidence.

KildareP

Kalyke wrote: »

Therein lies the problem. When I insist on raising an official complaint I get " Are you still there?" Very frustrating and in my opinion deliberately so. It has happened to me too many times for it to be a coincidence.

State as soon as you get connected that you'd like a transcript of the chat e-mailed to you at the end. Generally puts a stop to that sort of carry on!

jeffk

Kalyke wrote: »

Therein lies the problem. When I insist on raising an official complaint I get " Are you still there?" Very frustrating and in my opinion deliberately so. It has happened to me too many times for it to be a coincidence.

ring them and push them for one, they can refuse and the calls are recorded so have backup you asked

Muahahaha

There seems to be absolute chaos going on in Vodafone at the moment, have rang 1907 numerous times over the last 8 weeks and scheduled 20+ callbacks and not a single call came back. Emailed their Business department who refuse to forward my email onto anyone in the Residential sector and have now DMed them on Twiterr four times in the last five days and no response to that either. And then rung 1907 again several times in the last three days and now as soon as you enter your phone number it automatically hangs up on you, it is like their entire call centre has shut down.

Just filed a complaint with Comreg because you literally cannot get through to a human with them. Lad on the phone said there has been tons of complaints about them. My BB router hasnt worked in almost 4 months now and has been returned to the shop 5 times for repair/replacement and it still isnt working, unbelievable stuff:mad:

On the flip side have found Tesco mobile excellent and if it wasnt for their hotspot Id have no internet at all

Cherrycola

I’m actually losing the will to live trying to find out how to cancel my Vodafone contract!
Can’t get through to a human when I call, can’t even select the call back option as I have no mobile coverage in the house, hence the reason I’m trying to switch provider!
Eir tell me Vodafone May continue to charge me if I don’t cancel before I port to them, VF chat says I just need to go to the new provider with a recent VF bill and ID and they can port my number, and VF will then bill me my 28days notice! But i don’t want to port to Eir tomorrow and still be paying for 28days of VF service too!? But how else am I meant to give 28 days notice to Vodafone before I port?! NO ONE WILL ANSWER A CALL AND CHAT IS USELESS!!!!
Holy mother of god, my head is melted!

Anyone any idea what I need to do or how to do it?! In plain English please!

Actually would my best bet be to switch to PAYG with VF first? I’m currently on a sim only red connect plan, out of contract so just doing the rolling 30 day thing now.

flazio

Maybe just start the chat/phonecall with, "I am calling you to hand in my 28 days notice from this date." and say nothing else.

cookie1977

Cherrycola wrote: »

I’m actually losing the will to live trying to find out how to cancel my Vodafone contract!
Can’t get through to a human when I call, can’t even select the call back option as I have no mobile coverage in the house, hence the reason I’m trying to switch provider!
Eir tell me Vodafone May continue to charge me if I don’t cancel before I port to them, VF chat says I just need to go to the new provider with a recent VF bill and ID and they can port my number, and VF will then bill me my 28days notice! But i don’t want to port to Eir tomorrow and still be paying for 28days of VF service too!? But how else am I meant to give 28 days notice to Vodafone before I port?! NO ONE WILL ANSWER A CALL AND CHAT IS USELESS!!!!
Holy mother of god, my head is melted!

Anyone any idea what I need to do or how to do it?! In plain English please!

Actually would my best bet be to switch to PAYG with VF first? I’m currently on a sim only red connect plan, out of contract so just doing the rolling 30 day thing now.

Swtich to PAYG. That's the easiest solution

Fionn

Am with Three, been with them for years back to when it was O2, really fed up with their plans, just checked my usage a while ago, topped up by €10 made 3 voice calls (all ordinary mobile numbers) total of 2 mins 34 sec,2 txts, 2 data totaling 22.74 Kb and no credit left today!
I don't know how this works, checked my phone, Data turned off all the time still they took credit from it on 04/08/19.

Same last month topped up by €20 only got to use €10.19 before they took the rest. That was 4 texts, 6 voice. All of the €20 gone.

Just signed up with VM

hope they're better!!

Cherrycola

cookie1977 wrote: »

Swtich to PAYG. That's the easiest solution

Yes, that’s what I’ve done! FINALLY managed to speak to a human, albeit someone in Asia, but should be migrated to PAYG in 8days....fingers crossed. And then I’ll move to a new provider. Sweet Jesus let them have a marginally better customer service!
I will never go near Vodafone again! Nightmare.

Ten Pin

Eir's latest marketing offer is No Limits data. Seems to apply to all bill, sim only and prepay plans.

https://www.eir.ie/mobile/prepay/

There is of course a fair use which is set at 80GB, there seems to be no cap but they reserve the right to limit the service (presumably by throttling speed) if you exceed 80GB.

It seems to be similar to Three's prepay but with higher fair use and unlimited calls (Three only include 3 to 3 calls).

Only drawback is that it will probably slow down Eir's service if too many switch over from Three/Vodafone.

GIMP

Ten Pin wrote: »

Eir's latest marketing offer is No Limits data. Seems to apply to all bill, sim only and prepay plans.

https://www.eir.ie/mobile/prepay/

There is of course a fair use which is set at 80GB, there seems to be no cap but they reserve the right to limit the service (presumably by throttling speed) if you exceed 80GB.

It seems to be similar to Three's prepay but with higher fair use and unlimited calls (Three only include 3 to 3 calls).

Only drawback is that it will probably slow down Eir's service if too many switch over from Three/Vodafone.

Its a great offer but their network is patchy, slow and has 2g edge coverage in alot of places.

jeffk

GIMP wrote: »

Its a great offer but their network is patchy, slow and has 2g edge coverage in alot of places.

I thought it was between them and Vodafone for best network ?

notahappycamper

Anyone having issues with the @eircom.net POP3 server? I can’t get my emails on my iPhone all of a sudden.

GIMP

jeffk wrote: »

I thought it was between them and Vodafone for best network ?

Vodafone by far is a more robust network, but obviously it is location dependant. Just from personal use Eir fell back to Edge way too often in rural areas and in buildings, rarely or never happens on Vodafone

jeffk

GIMP wrote: »

Vodafone by far is a more robust network, but obviously it is location dependant. Just from personal use Eir fell back to Edge way too often in rural areas and in buildings, rarely or never happens on Vodafone

Good to know as thinking of moving with the low amount of data I get from Vodafone on a old student deal they gave me to come back

Shame cant get free wifi, herselfs parents have Eir but keeps telling me cant get Eir wifi

_Godot_

I'd give eir's new deal a try if I didn't like using my three credit to rent movies from google play. I'm pretty sure you don't keep your credit with eir.

Micky 32

I see Vodafone launched 5G in 5 cities today.

Just got a text from vodafone about 5gb of promotional data being added to my account. Rewind 4 weeks to when our broadband modem went the way of the dodo and had to be replaced. 3 day turn around to be fair to them but on the phone the agent requested my mobile number and advised she would add data to my account to keep me ticking over (it was offered I didn't ask so if people have issues and it's not offered ask for it).

Better late than never I guess and worked out well as my current top up offer expired on Sunday. While welcome I'm not sure why it took 4 weeks to be applied to my account though.

jeffk

Got a text about 10GB bonus of data on Vodafone when you top up, that or credit for three months

Time to close Virgin Media and forget about Eir for now

kleefarr

For long term Vodafone at home users (broandband & phone);
Has anyone recently had a €40 price hike?
I have just got off the phone talking to an Account Rep who has old me that after 12 + years of paying circa €50 a month it has now gone up to €95!! :mad:


Anyone else?

Vincent Vega

Wondering if anyone could give me any advice.

I have a throwaway cheap phone primarily for receiving calls when out and about. Have zero interest in using the internet on the go, and not somebody who makes too many calls either.

Basically, does anybody know the cheapest possible plan to get the bare minimum?

All i'm really interested in is to be able to receive calls, and not having to top up by €10-20 every 4 weeks for the privilege of it lest my number gets cut off.

I was originally with Meteor and had to top up once every 6 months or so to keep my number alive. I let it go dead and unfortunately I think I won't get it back since they've moved to Eir.

Any advice?

kleefarr

Vincent Vega wrote: »

Wondering if anyone could give me any advice.

I have a throwaway cheap phone primarily for receiving calls when out and about. Have zero interest in using the internet on the go, and not somebody who makes too many calls either.

Basically, does anybody know the cheapest possible plan to get the bare minimum?

Been using 48months.ie for last 6 months. Happy enough. Does what iwant

All i'm really interested in is to be able to receive calls, and not having to top up by €10-20 every 4 weeks for the privilege of it lest my number gets cut off.

I was originally with Meteor and had to top up once every 6 months or so to keep my number alive. I let it go dead and unfortunately I think I won't get it back since they've moved to Eir.

Any advice?

48months.ie

Vincent Vega

kleefarr wrote: »

48months.ie

Appreciate this, but not entirely sure it does what I'm looking for, unless I've read wrong.

Have I misunderstood or would I still have to pay at least €10 every month or be cut off?

Or is there a way to keep the number live for a longer period without paying so frequently?

Also I'm aware, I probably sound like a right miserly b****** but times are tough, trying to cut whatever corner I can and it's really something I plan to use barely at all :pac:

cookie1977

Well Vodafone T&C's state that:

No Calls may be made once all call credit has been used (with the exception of Calls to the emergency services). You may continue to receive Calls for a period of 8 months (or such other period as Vodafone may advise from time to time) following the date on which Call credit is last applied to your account. Top Up codes must be activated within two years of the issue date. After this period, it will not be possible to redeem any credit associated with the code.

https://n.vodafone.ie/terms/pay-as-you-go.html

So you'd have to top up about every 7-8 months. If you top up by small amounts (5-10 euro) you can keep all of that for calls, texts and data without activating a plan.

Comerman

Apologies if I'm in the wrong place but does anyone know why my phone is going from H to 3g when I turn on WiFi? Spoke to Vodafone chat and as usual the problem wasn't resolved.

redman

Hi, Vodafone broadband has been down for the last 24hra, they are telling me there is a major outage countrywide.anyone else suffering or know what's up?

GIMP

Definitely not both bb and mobile bb working fine in Dublin/Meath

Lynfo

redman wrote: »

Hi, Vodafone broadband has been down for the last 24hra, they are telling me there is a major outage countrywide.anyone else suffering or know what's up?

Yes, we've been down since early Tuesday morning, they told me the same as you, that its nationwide. Getting nowhere fast with them.

redman

Lynfo wrote: »

Yes, we've been down since early Tuesday morning, they told me the same as you, that its nationwide. Getting nowhere fast with them.

Now being told 800 houses affected in Ireland , still down and blame apparnently with Eir and some exchanges 😟☹️😫😠

donnacha

Lynfo wrote: »

Yes, we've been down since early Tuesday morning, they told me the same as you, that its nationwide. Getting nowhere fast with them.

Similar story here for a relative, have you made any progress with them?