Where to spend excess Credit [Vodafone&Three on Android + iOS]

Quackster · 13-05-2020 10:43am

FFVII wrote: »

Usage report is available on new site, someone said few posts back.

I dunno, I was never able to log back in after upgrade.

Yep, that's correct.

phonypony · 13-05-2020 10:49am

Colemania wrote: »

Did anyone have any luck getting back their missing phone credit with Three? i'm on chat now with customer care since 9.15 and they're not helping at all. They tell me to download a usage report on the my3 site which isn't an option and the report on their side doesn't show a running balance so they can't verify how much credit I had before it disappeared. Very frustrating to just lose about 40 euro credit

PM them on their community.three.ie covid-19 thread and they'll forward it to tech support. The webchat is next to useless.

Quackster · 13-05-2020 12:01pm

phonypony wrote: »

PM them on their community.three.ie covid-19 thread and they'll forward it to tech support. The webchat is next to useless.

The new 3Community (community.three.ie) and webtext (messaging.three.ie) are tied to the new My3 login so if you're having trouble logging in, you mightn't be able to access it.

The old 3Community can still be reached at forum.three.ie though.

The new 3Community is fully-accessible so best to post in the Prepay section. With the old 3Community, you have to post on the Covid-19 board.

Colemania · 13-05-2020 12:12pm

Quackster wrote: »

The new 3Community (community.three.ie) and webtext (messaging.three.ie) are tied to the new My3 login so if you're having trouble logging in, you mightn't be able to access it.

The old 3Community can still be reached at forum.three.ie though.

The new 3Community is fully-accessible so best to post in the Prepay section. With the old 3Community, you have to post on the Covid-19 board.

I can get into the new My3 alright so I've messaged them there now and hopefully this gets sorted

whowantstwoknow · 13-05-2020 10:27pm

Hi,

Perhaps I took info in this thread up wrong but I was under the impression one could mix and max paying by Vodafone credit and Google play balance. Ie I had hoped to use the max monthly limit for Vodafone with the balance of the annual subscription coming from redeemed Google gift cards. At the moment neither are showing as a payment option on the phone due to insufficient funds.

Any insights would be much appreciated.

Thanks W.

StillThinking · 14-05-2020 8:29am

whowantstwoknow wrote:

Perhaps I took info in this thread up wrong but I was under the impression one could mix and max paying by Vodafone credit and Google play balance. Ie I had hoped to use the max monthly limit for Vodafone with the balance of the annual subscription coming from redeemed Google gift cards. At the moment neither are showing as a payment option on the phone due to insufficient funds.

I can't use Vodafone as a payment option at the minute either. I topped up last week then went into the Vodafone app to look at a few things, a message popped up saying unavailable and to check back later or contact customer support. 3 days later I gave up on checking later and contacted them. They said that there's a problem with my account that the technical team would sort within 72 hours. Tried to buy a book last night and Vodafone payment was unavailable, first time in a good 6 months I've had to spend my own money on a book

Mav11 · 15-05-2020 8:43pm

Quick question. Is there a limit to the amount that you can purchase using 3 credit on Google? For example can you buy a Chromecast? Thanks Mav

One More Toy · 15-05-2020 8:55pm

Mav11 wrote: »

Quick question. Is there a limit to the amount that you can purchase using 3 credit on Google? For example can you buy a Chromecast? Thanks Mav

I think it's been discussed before - no option to buy a chrome cast using credit

Berberis · 16-05-2020 1:11pm

According to Three's community website you can spend up to €30 per transaction, €100 per day or €150 per month.

Fat chance of me doing that for a while though as Three decided to swindle over €100 of credit from me.

Was due to top up but couldn't as site was not taking online payments, so powered off the router I have the sim in before 12 that night and didn't turn it back on until after I managed to top up the following day.
All my credit was used apparently at 00:15 with approx. 300 Mb of data. Impossible as router was p0wered off before my allowance expired at 12.

Got on to their chatline and community but no joy, they are adamant that the data was used at 00:15 which could not have as I explained to them.

Only theory I have is that the charge was put on for data used before midnight.

Discodog · 16-05-2020 2:12pm

Berberis wrote: »

According to Three's community website you can spend up to €30 per transaction, €100 per day or €150 per month.

Fat chance of me doing that for a while though as Three decided to swindle over €100 of credit from me.

Was due to top up but couldn't as site was not taking online payments, so powered off the router I have the sim in before 12 that night and didn't turn it back on until after I managed to top up the following day.
All my credit was used apparently at 00:15 with approx. 300 Mb of data. Impossible as router was p0wered off before my allowance expired at 12.

Got on to their chatline and community but no joy, they are adamant that the data was used at 00:15 which could not have as I explained to them.

Only theory I have is that the charge was put on for data used before midnight.

They have blatantly lied to me on several occasions. I can't access the app or website & had to top up by text.

FastFullBack · 16-05-2020 6:56pm

1huge1 wrote: »

Hey All,

I'm curious, if you are topping up a 3 account with €20 credit a month, but then can spend that credit on Google Play for example, how do 3 make their money?

I just switched my mother over to 3 prepay 20. Topped up by 20 and now can see all the bundles in place but the credit has gone back down to 0. Am I missing something? I thought I'd keep the credit?

F1ngers · 16-05-2020 7:44pm

FastFullBack wrote: »

I just switched my mother over to 3 prepay 20. Topped up by 20 and now can see all the bundles in place but the credit has gone back down to 0. Am I missing something? I thought I'd keep the credit?

No, mentioned in thread already - not for new customers.

Birneybau · 17-05-2020 12:37am

Why on Earth was this moved?

1huge1 · 17-05-2020 12:46pm

FastFullBack wrote: »

I just switched my mother over to 3 prepay 20. Topped up by 20 and now can see all the bundles in place but the credit has gone back down to 0. Am I missing something? I thought I'd keep the credit?

Yup, it looks like we missed the boat on that one, that deal isn't for new customers.

2lazytogetup · 19-05-2020 2:59pm

F1ngers wrote: »

No, mentioned in thread already - not for new customers.

any indication how long it will last for existing 3 customers - where they get to keep the 20euros credit? hope it lasts past the next top up.

sweetie · 19-05-2020 4:21pm

2lazytogetup wrote: »

any indication how long it will last for existing 3 customers - where they get to keep the 20euros credit? hope it lasts past the next top up.

until you leave them...

Raoul · 21-05-2020 10:58pm

Anyone else having issues using 3 billing this evening?

my3 actually isn't working either.

pl4ichjgy17zwd · 21-05-2020 11:37pm

Raoul wrote:

Anyone else having issues using 3 billing this evening?

Both worked fine on my end

MarkY91 · 23-05-2020 12:40pm

Is 3 billing what I choose when I want to pay for something on the app store?

Never used my credit for anything, looking to make use today.

Tom Mann Centuria · 23-05-2020 12:40pm

MarkY91 wrote: »

Is 3 billing what I choose when I want to pay for something on the app store?

Never used my credit for anything, looking to make use today.

Yep.

scottigael · 25-05-2020 8:45am

Tried to make a Google play purchase today and it says "exceeded spending limit see three.ie" beside not having bought anything in months? Anyone else having issues?

Tom Mann Centuria · 25-05-2020 8:56am

scottigael wrote: »

Tried to make a Google play purchase today and it says "exceeded spending limit see three.ie" beside not having bought anything in months? Anyone else having issues?

Says Maintenance in Progress when you manage to log into the crappy app, so I'd say they're messing again.

bossdrum · 25-05-2020 12:20pm

scottigael wrote: »

Tried to make a Google play purchase today and it says "exceeded spending limit see three.ie" beside not having bought anything in months? Anyone else having issues?

I had the same problem yesterday. I hadn't spent anything or topped up in months either.
Maybe that is the problem?

scottigael · 25-05-2020 12:44pm

bossdrum wrote: »

I had the same problem yesterday. I hadn't spent anything or topped up in months either.
Maybe that is the problem?

No I top-up every month at the same time, did you manage to buy anything from it in the end? Is anyone's Google play purchases working right now?

sweetie · 25-05-2020 12:47pm

nope, same error here, bloody annoying

selfbuilder1 · 25-05-2020 1:04pm

Not working for me since the weekend

B Rabbit · 25-05-2020 4:26pm

same issue here

ED E · 26-05-2020 7:40am

My Google One was declined.

sweetie · 26-05-2020 2:42pm

working now

Tom Mann Centuria · 27-05-2020 7:44am

Don't quite understand what's going on with Three. My credit was due to expire today, it said it on the app, and via website. Data, Roaming, Text and calls, all had todays date as expiring. Log in today and it says the 9th June is the expiry date.

NinetyForNone · 27-05-2020 7:48am

Tom Mann Centuria wrote: »

Don't quite understand what's going on with Three. My credit was due to expire today, it said it on the app, and via website. Data, Roaming, Text and calls, all had todays date as expiring. Log in today and it says the 9th June is the expiry date.

Are you sure it's not the top-up that expires 9th June as opposed to your 28 day bundle?

Tom Mann Centuria · 27-05-2020 8:24am

NinetyForNone wrote: »

Are you sure it's not the top-up that expires 9th June as opposed to your 28 day bundle?

I did wonder, but the "all you can eat" date was today, and that's now the 9th June too, and I thought that was the main indicator your bundle was still active. You wouldn't have ayce if bundle had expired?

I never really understand though, seems random. Some months I get a text reminder to top up, other months, not.

Anyway, sorry, off topic.

nitromaster · 27-05-2020 6:24pm

Is it possible to buy stuff on google play desktop with your number (if previously added) or must it be done on the device?

mrcheez · 27-05-2020 6:30pm

nitromaster wrote: »

Is it possible to buy stuff on google play desktop with your number (if previously added) or must it be done on the device?

Only on the device

editorsean · 27-05-2020 6:51pm

If you have other Android devices linked with the same Google account (e.g. Tablet, Android TV, etc.), you can also purchase with carrier billing, but not with a PC desktop.

For example, I wanted to purchase Dream Player for Android TV, but it wouldn't let me on my phone as it said the App is not compatible with my phone. To my surprise, on the Android TV it gave the 3 billing option (I use the same Google account) and the purchase came out of my credit.

mrcheez · 29-05-2020 9:03pm

Anyone having trouble with their Shudder account paid for using credit?

thebo · 01-06-2020 11:03am

Just overheard the three ad on TV announcing that they are removing the usage limits forever on their all you can eat data.

Now I haven't gone over there 80gb per month limit yet so.

Has anyone been throttled for going way over the limits.

At least this news they shouldn't slow down now if they have removed caps.

GinSoaked · 01-06-2020 11:09am

Three never slowed anyone down apart from by having too many users, used to regularly download anything up to 300Gb a month on a €20 top up.

sweetie · 09-06-2020 9:59am

3 are pushing the new plans, I've gotten a couple of messages to upgrade and offering 50 off a new phone! Obviously want to get rid of this plan as it's costing them, they can bugger off!

mrcheez · 09-06-2020 10:50am

Shudder got crossed lines and cancelled my subscription but also "refunded" me for the last month... bizarre.

Anyway, I assume this refund will not go back on my Three credit and will instead just be lost in the ether?

09-06-2020 10:53am

sweetie wrote: »

3 are pushing the new plans, I've gotten a couple of messages to upgrade and offering 50 off a new phone! Obviously want to get rid of this plan as it's costing them, they can bugger off!

It's an interesting one. I can't see anything in their terms and conditions that says we can spend the credit on Google Play via 3 billing. I'd assume they could easily pull that option for PAYG customers if they wanted to.

jeffk · 09-06-2020 1:34pm

Im still playing where is my credit gone with 3

20 euro is 20 euro, almost three months of onedrive for me

Quackster · 09-06-2020 4:54pm

mrcheez wrote: »

Shudder got crossed lines and cancelled my subscription but also "refunded" me for the last month... bizarre.

Anyway, I assume this refund will not go back on my Three credit and will instead just be lost in the ether?

It'll probably appear as Play Store credit.

jeffk · 10-06-2020 11:28am

sweetie wrote: »

3 are pushing the new plans, I've gotten a couple of messages to upgrade and offering 50 off a new phone! Obviously want to get rid of this plan as it's costing them, they can bugger off!

Woke up to the same text

From Three. Our brand new prepay plans give you more control and more ways to stay connected with all your friends and family. If you love to talk, text or video call then we have the perfect plan for you. Find your new plan now and get up to EUR50 off a top new smartphone today. Upgrade now 3.ie/My3 OPTOUT to 50202

2lazytogetup · 10-06-2020 11:53am

Basil3 wrote: »

It's an interesting one. I can't see anything in their terms and conditions that says we can spend the credit on Google Play via 3 billing. I'd assume they could easily pull that option for PAYG customers if they wanted to.

Even if it does say we can use credit for google play, they are free to change the T&Cs with a months notice. im hoping enough people change to a newer payg product and thus people keeping their credit is so small that it falls below their radar and arent bothered.

id be worried about losing my sim card (lost phone) and going to get a new sim card when three might force me onto these new contracts.

mrcheez · 10-06-2020 11:59am

mrcheez wrote: »

Shudder got crossed lines and cancelled my subscription but also "refunded" me for the last month... bizarre.

Anyway, I assume this refund will not go back on my Three credit and will instead just be lost in the ether?

Quackster wrote: »

It'll probably appear as Play Store credit.

Doesn't look like it... I tried a test purchase of something for €3.99 and only option was to select credit card, or "3"

I guess it's gone back to line 3's pockets!

Milkers · 10-06-2020 5:03pm

Anyone else ever get the problem where 3 billing has worked previously in the Play Store but one day the carrier billing option appears with a red "UNAVAILABLE" underneath it and purchases won't go through?

Blacktie. · 10-06-2020 5:45pm

Milkers wrote: »

Anyone else ever get the problem where 3 billing has worked previously in the Play Store but one day the carrier billing option appears with a red "UNAVAILABLE" underneath it and purchases won't go through?

Is your phone dual sim? If so you'll need to remove the sim. Maybe a reboot will sort it if not. Or you can remove the 3 method payment and put it back again. I've had to do that in the past.

sweetie · 10-06-2020 10:06pm

You can pay adverts to list an ad on donedeal for €1

wotzgoingon · 10-06-2020 11:03pm

I got €10 added to my three account last month and again this month. Anyone know what that's about?

Where to spend excess Credit [Vodafone&Three on Android + iOS]

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