* Ryanair * Ryanair * Ryanair *

joeysoap · 08-02-2020 6:03pm

Thanks for replies. I have aisle seats and priority boarding so I’ll just take it on board with me. AL on return leg and they’ll take the bag. ( I have never been refused at Faro, Lanzarote, Marco Polo, Malaga, Brussels etc) its not a deal breaker, I just enjoy the freedom of airports with nothing to lug around and I travel light so very seldom check in a bag ( in fact I don’t remember when last I did so) AL desk 32 at Dublin take cabin bags. It is what it is, inconvenience, nothing more.

joeysoap · 10-02-2020 2:50pm

Out of curiosity I checked how much RY would charge me for the cabin ba. €24 to Tenerife. The bags going anyway, so there’s no weight difference. Just in the cabin not the hold.

I’ll be more careful with any future booking with RY. No more priority and two bags. Just book an aisle seat (it doesn’t matter to me when I board) and a check in bag, and I’m happy. Or maybe just take a free seat at the last minute.

Johnny Sausage · 10-02-2020 2:56pm

joeysoap wrote: »

Out of curiosity I checked how much RY would charge me for the cabin ba. €24 to Tenerife. The bags going anyway, so there’s no weight difference. Just in the cabin not the hold.

I’ll be more careful with any future booking with RY. No more priority and two bags. Just book an aisle seat (it doesn’t matter to me when I board) and a check in bag, and I’m happy. Or maybe just take a free seat at the last minute.

ive had the same arguement with them before,

now i just check a bag and then check in at the last minute (usually get the overwing exit rows) and sit down and take my sweet time while people stand in the queues fidgeting and moaning, then board when the queue is gone

holly8 · 10-02-2020 3:25pm

Kat1170 wrote: »

Always cheaper to choose this at the time of booking than afterwards. Normally €12-15 for a checked in 10kg bag at time of booking depending on destination.

I paid €15 for a check-in bag at booking time ... to add the same bag now on-line, post-booking now would cost me €24 ... that's a sizeable difference.

joeysoap · 10-02-2020 4:42pm

holly8 wrote: »

I paid €15 for a check-in bag at booking time ... to add the same bag now on-line, post-booking now would cost me €24 ... that's a sizeable difference.

Understand that, but Johnny Sausage is right. Way to go is book in a bag and no priority and two bags, no seat selection.

I’ll try this next t time but I’m not paying twice for the same bag.

joeysoap · 13-03-2020 5:08pm

I’ve decided not to travel to Spain at Easter. Cancelled accommodation and refund received ( private owner booking)

Tried Ryanair change flight to push the flight back to October. Flights are showing on website as €94 for the one I am interested in. But when I use Manage booking the fee jumps to €151 which is greater than my flight. Gouging of the highest order. Also a change fee of €55 per person

For the return flight AL won’t allow a different airport of departure , at least Ryanair allow that ( Tenerife change to Malaga)

HeidiHeidi · 13-03-2020 5:25pm

I've seen communcations from both Ryanair and AL stating that from today change fees will be waived, and I'm 99% sure that AL said you can change airport as well. You do have to rebook for an alternative date though (which is catching a few of us at the moment, we were booked to go to a function in Spain, but it's off now but no new date set as of yet).

I'd say they're swamped with enquiries, so maybe their systems are taking a while to catch up?

Can't answer for the magical increase in fare with Ryanair, that's a sneaky one if it's right

If you've a few weeks before your travel dates, I'd be patient and just keep trying - I'd say airlines have half the country on to them trying to change/cancel/rebook.

TheWonderLlama · 13-03-2020 5:29pm

joeysoap wrote: »

I’ve decided not to travel to Spain at Easter. Cancelled accommodation and refund received ( private owner booking)

Tried Ryanair change flight to push the flight back to October. Flights are showing on website as €94 for the one I am interested in. But when I use Manage booking the fee jumps to €151 which is greater than my flight. Gouging of the highest order. Also a change fee of €55 per person

For the return flight AL won’t allow a different airport of departure , at least Ryanair allow that ( Tenerife change to Malaga)

I have had the exact same experience. Changing fights to Paris to October.

Initial flight cost was €107, but when I clicked on it, it magically jumped to €170. I thought i was doing something wrong so tried it a couple of times.

they just add on the change fee to the fares when changing flights. complete scumbag move.

Mrcaramelchoc · 13-03-2020 5:29pm

The czech Republic has closed its borders.can ryanair still fly in there?if not am i entitled to a refund?
And how do you actually change a flight do you have to phone them up?

Wheety · 13-03-2020 5:34pm

Mrcaramelchoc wrote: »

The czech Republic has closed its borders.can ryanair still fly in there?if not am i entitled to a refund?
And how do you actually change a flight do you have to phone them up?

Can do it online. Not charging a change fee from now until the 29th. You're entitled to a refund if flights aren't allowed in.

Wheety · 13-03-2020 5:36pm

It seems that when you change a booking the flights are 'standard fare' but if booking new they are listed as 'value fare'. So special offers and reductions are applied to the new bookings and not while changing.

joeysoap · 13-03-2020 5:52pm

Yes, it could be that. Also Ryanair changing flights free until 31st March, (probably in response to EasyJet, but they have no restrictions on any future flight) Ryanair will probably change that to include April later. Not going anywhere anyway so I’ll wait and see.

Caranica · 13-03-2020 7:03pm

TheWonderLlama wrote: »

I have had the exact same experience. Changing fights to Paris to October.

Initial flight cost was €107, but when I clicked on it, it magically jumped to €170. I thought i was doing something wrong so tried it a couple of times.

they just add on the change fee to the fares when changing flights. complete scumbag move.

Follow the process all the way through and it should cancel out. That's what happened my friend. A €90 increase in fare cost just over €6

joeysoap · 13-03-2020 9:27pm

Not in my case though, flight difference is only €24 (2x €12)but they are looking for a change fee of €110 (2x€55) a total of €134 for what should be cheaper flights. Malaga for Tenerife.

Wheety · 13-03-2020 11:22pm

joeysoap wrote: »

Not in my case though, flight difference is only €24 (2x €12)but they are looking for a change fee of €110 (2x€55) a total of €134 for what should be cheaper flights. Malaga for Tenerife.

They're not charging the change fee now.

joeysoap · 14-03-2020 3:01pm

Only for flights in March according to this. Everything will be grand in April. :rolleyes:

https://www.thesun.co.uk/travel/11164834/ryanair-easyjet-coronavirus-cancel-change-fee/

JCX BXC · 14-03-2020 10:56pm

joeysoap wrote: »

Only for flights in March according to this. Everything will be grand in April. :rolleyes:

https://www.thesun.co.uk/travel/11164834/ryanair-easyjet-coronavirus-cancel-change-fee/

Not opening a sun article.

To be fair, the current guidance from the Irish government only really goes to end of this month, schools/colleges only closed to end of this month, however it's preliminary.

joeysoap · 15-03-2020 2:06am

March is it ( for now) obviously they don’t want to lose their Easter bookings just yet ( or hoping passengers will pay for change)

https://www.ryanair.com/ie/en/useful-info/disruptions-and-refunds/coronavirus-covid-19/flight-change-fee-removed

joeysoap · 17-03-2020 1:13am

joeysoap wrote: »

March is it ( for now) obviously they don’t want to lose their Easter bookings just yet ( or hoping passengers will pay for change)

https://www.ryanair.com/ie/en/useful-info/disruptions-and-refunds/coronavirus-covid-19/flight-change-fee-removed

Changed to April now, but only the route originally booked. I’ll stick for the refund at this stage. Seats + priority booked on original booking so that’s lost if I change. I wouldn’t go to Spain now anyway .

yabadabado · 17-03-2020 12:57pm

Tried using the Ryanair refund form to get money back on cancelled flights.The website is an awful piece of ****.

No one responding on live chat either.

killbillvol2 · 17-03-2020 1:07pm

yabadabado wrote: »

Tried using the Ryanair refund form to get money back on cancelled flights.The website is an awful piece of ****.

No one responding on live chat either.

I'd say they might have one or two things going on at the moment.

joeysoap · 17-03-2020 1:11pm

I haven’t been offered a refund by RY- yet.

12 ( honestly) emails from AL offering a refund on the return leg. FWIW the AL site is terrible too. Crashed on me twice - I’ll wait till it calms down and by the Michael might be making refunds for Tenerife in April too,

yabadabado · 17-03-2020 1:26pm

killbillvol2 wrote: »

I'd say they might have one or two things going on at the moment.

What's has that got to do with having a working cancellation process?That process has been there for years .

It's like something a junior cert student would build.

Joekers · 17-03-2020 6:30pm

Do you get refund on a change flight fee if your flight is cancelled ?

Had previously paid to change date but now whole flight is cancelled.

Kat1170 · 19-03-2020 12:17am

Just wondering if anyone has gotten the online Refund Application Form to work. Just keep getting ''Your flight reservation number is invalid. Please check the flight reservation number you have entered'' which it clearly isn't.

NickSantigo · 19-03-2020 9:12am

Kat1170 wrote: »

Just wondering if anyone has gotten the online Refund Application Form to work. Just keep getting ''Your flight reservation number is invalid. Please check the flight reservation number you have entered'' which it clearly isn't.

I keep getting the same message too. Now the website keeps redirecting to the homepage when I click refund. It's like they are hoping we will just give up

HeidiHeidi · 19-03-2020 9:14am

NickSantigo wrote: »

I keep getting the same message too. Now the website keeps redirecting to the homepage when I click refund. It's like they are hoping we will just give up

It also might be that the site is so overwhelmed by applications that it's malfunctioning.

I think people might be expecting too much from a lot of people/technology right now, and attributing malice where there simply is probably none.

NickSantigo · 19-03-2020 12:10pm

I'd always be a bit more skeptical with a company like Ryanair who have a history of poor customer service tbh.

In answer to the original question Kat1170 I am in a group of 10 whom have individual bookings and we are all receiving the same message when trying to get a refund.

Folks on Twitter are saying it has been happening for the past few days and it seems everyone is experiencing the same problem. Hopefully Ryanair can sort out this glitch sooner rather than later

billie1b · 19-03-2020 12:27pm

NickSantigo wrote: »

I keep getting the same message too. Now the website keeps redirecting to the homepage when I click refund. It's like they are hoping we will just give up

Have you tried clearing your browser and cache, or using a different web browser? Some people are saying they did that and it helped

NickSantigo · 19-03-2020 12:30pm

billie1b wrote: »

Have you tried clearing your browser and cache, or using a different web browser? Some people are saying they did that and it helped

I haven't but will try now, thanks

Caranica · 19-03-2020 12:31pm

Kat1170 wrote: »

Just wondering if anyone has gotten the online Refund Application Form to work. Just keep getting ''Your flight reservation number is invalid. Please check the flight reservation number you have entered'' which it clearly isn't.

I was getting that so they sent me another form on Twitter and that worked. Submitted over a week ago and nothing yet

Daniel112 · 19-03-2020 1:07pm

Caranica wrote: »

I was getting that so they sent me another form on Twitter and that worked. Submitted over a week ago and nothing yet

Any chance you could send on the link for the other form?

the_galway_fry · 22-03-2020 1:11am

So... Tomorrow at 12pm I'm meant to be on a flight from Birmingham to Dublin.
I'm in Liverpool and had planned on getting an 8am train down
Ten o clock tonight I get a text saying that the flight is now leaving 4 hours early!
So a. I can't make it
B. What rights do I have, there's plenty of information on delayed flights and your rights compensation etc but I can't find anything on one's that leave so much earlier
Any ideas?

Cheshire Cat · 22-03-2020 4:11am

According to their T&C's you are entitled to a refund if the scheduled departure time changes by more than 2 hours.

22-03-2020 4:16am

the_galway_fry wrote: »

So... Tomorrow at 12pm I'm meant to be on a flight from Birmingham to Dublin.
I'm in Liverpool and had planned on getting an 8am train down
Ten o clock tonight I get a text saying that the flight is now leaving 4 hours early!
So a. I can't make it
B. What rights do I have, there's plenty of information on delayed flights and your rights compensation etc but I can't find anything on one's that leave so much earlier
Any ideas?

You are given 2 choices, the first link is to accept the change but further down there's a second to get a refund.

Now that's of little use because it's messed up your entire plans but in this occasion I don't think we can blame them

Caranica · 22-03-2020 5:51am

Daniel112 wrote: »

Any chance you could send on the link for the other form?

It was this one https://contactform.ryanair.com/

Kat1170 · 22-03-2020 1:30pm

Do the cardbank details have to be the same as the card used when booking or can you nominate a different cardbank when submitting a refund claim.

yabadabado · 22-03-2020 1:59pm

Kat1170 wrote: »

Do the cardbank details have to be the same as the card used when booking or can you nominate a different cardbank when submitting a refund claim.

No option to change card details,its repaid to the card the flight(s) were purchased on.

Kat1170 · 22-03-2020 2:22pm

Caranica wrote: »

It was this one https://contactform.ryanair.com/

yabadabado wrote: »

No option to change card details,its repaid to the card the flight(s) were purchased on.

I would have thought so, but the claim form linked above requests your bank details which I found strange.

vandriver · 22-03-2020 3:20pm

My card has changed since I bought my April 20 tickets last May.
My new card is set as the default card on the account.
Anyone know do they refund to the new card?

yabadabado · 22-03-2020 3:25pm

Kat1170 wrote: »

I would have thought so, but the claim form linked above requests your bank details which I found strange.

That's a different form than the ones I've received via email the last few days.

I've got refunded on 4 flights and didnt have option to input bank a/c on them.

I'm sure if you query it with them they will be happy to send the payment to a new card if old one is gone .

joeysoap · 22-03-2020 7:42pm

I think they refund the old card and the card company credits the new card. If you changed providers I dont know what happens

theteal · 22-03-2020 9:02pm

Thanks for the links and info above folks. My return from Dublin tomorrow has changed from 11:55 to 06:30 - not to mention that the flight over on Friday was cancelled so I'm not there. I assumed the whole booking would be cancelled but nope. With this flight time change I thought they were really taking the pi$$. I've just submit refund claim for this one too.

EverythingGood · 22-03-2020 9:03pm

Ryanair are saints compared to the **** at Wizz

yabadabado · 22-03-2020 9:43pm

What are Wizzair doing ?

joeysoap · 23-03-2020 1:10am

theteal wrote: »

Thanks for the links and info above folks. My return from Dublin tomorrow has changed from 11:55 to 06:30 - not to mention that the flight over on Friday was cancelled so I'm not there. I assumed the whole booking would be cancelled but nope. With this flight time change I thought they were really taking the pi$$. I've just submit refund claim for this one too.

The ‘return’ flight changing by more than 2+hours should mean getting a refund is straight forward ( unlike if they flew on time)

Icepick · 23-03-2020 2:47pm

I am only able to manage the return flight. Anybody dealing with the same issue?

EverythingGood · 23-03-2020 9:53pm

yabadabado wrote: »

What are Wizzair doing ?

Nothing, thats the problem.

paddy19 · 24-03-2020 12:48pm

"I would have thought so, but the claim form linked above requests your bank details which I found strange."

I have got refunds to my bank account from Ryanair.

It's probably simpler for them rather than having to work back through the credit card company.

jos28 · 24-03-2020 5:00pm

That refunds link is going to be under severe pressure

https://www.rte.ie/news/business/2020/0324/1125010-ryanair-flights-grounded/

* Ryanair * Ryanair * Ryanair *

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