Revolut - Ultracheap FX (prepaid Mastercard)

Same issue myself in Finland - happened on Friday morning also, as well as last night in a supermarket.

Weirdly the card worked fine yesterday afternoon in a restaurant

And my vault is filling up nicely !

In order to avoid weeding through 372 pages of this thread can anyone indicate if this card works okay on paypal for ebay UK purchased items?

Having directed funds to the card I am concerned that I may not be able to avoid FX transaction fees.
When I added the card this evening it does not show the currency the card is in. My paypal account seems to have Sterling as default currency. My address shows in Ireland but the IBAN of the card is GB.

Is it just me or did they hint at the announcement of Google pay a few weeks ago and theres been nothing ever since?

Im Finished with them anyway after last sunday's debacle.
Tried to pay for Diesel in my local Londis and payment declined, knowing there was money in there I tried again and the same thing.

The shops ATM was out of order so I couldn't try to withdraw either and my other cards were at home.
I knew them so told them I would go draw cash and come back so had to go home for another card go to another shop and draw money and go back and pay.

Both transactions showed up as successful on my revolut app so basically one €32 transaction cost me €96.

I contacted support straight away and got good auld Rita and was told there was a 4 hour wait for a live agent and I read the sticky about the issue they were having, I then went into Twitter to see if there was any other update and I read the "no bullshït statement" from their arrogant CEO who thinks he's Leonardo DiCaprio from Wolf of Wall Street.

In the statement they guaranteed all failed transactions would be reverted between 1 and 24 hours, well that was absolute bullshït.

A live agent eventually got back to me late Sunday night and told me to wait the 24 hours for it to be reverted so I did and after 24 hours still nothing so I contacted them again Monday afternoon and had another wait of 4 hours for a live agent then I was told it could take upto 7 days until the merchant refused the payment. But if I could provide the declined receipt they could do it quicker.

I sent them the declined receipt which they said was no good because there was no 6 digit authorization code on it so they said I would have to contact the merchant for their copy so I did and there was no authorization code on that either, the merchant was as confused as I was because they said how could there be an authorization code when the payment wasn't authorized by them.

All I could make out of this was they were stalling and actually didn't know how to revert the money, they then tried to pass the buck to Visa.

After being passed from live agent to live agent I was told late Monday night that the payment would definitely be reverted after 72 hours from when the problem was resolved which was supposedly Sunday evening, so I waited till Wednesday evening and checked it again and still nothing.

I contacted chat again yesterday morning and explained my case all over again and I think I must have found the one competent employee that revolut had who was all apologies and who reverted the payments there and then.

Why this couldn't have been done Sunday evening or Monday morning is a mystery to me but from the numerous ATM refusals due to GPS positioning, their scandalous charges for ATM withdrawals and the frequent outages it just isn't reliable any more so im done and going by Twitter im in the majority, some people were abroad on holidays and had transferred all their spending money to revolut and couldn't access their money for nearly two days.

It's not good enough and not acceptable yet they act above their station showing off pictures of their new London offices with neon signs saying "get **** done" when the exact opposite is the reality.

Delta2113 wrote: »

Always have a back up card or cash with you. Every bank etc. Can have problems from time to time. I sympathise but when you go away and save a fortune on bank fee's it's worth it.

this is the point / quid pro quo. You’re paying nothing to get a cheaper service. It sometimes breaks.

Copper_pipe wrote: »

My physical Revolut card is due to expire in a few weeks. Do I need to order a new card now or will a new card be sent out to me before my existing card expires?

From what I've seen on Twitter you need to contact support. They will refund the costs when you order a new card.

Agent_47 wrote: »

Just started using Revolut with a physical card. Used the ATM this week and surprised it worked no problem, used it on Ebay for a large sterling purchase and no problems. Looked at the live transactions so am getting a feel for how the service works.

Going on the issues various banks are having with electronic payments I would carry another debit and credit card from different banks. I don't want to carry cash.

I'm having mostly positive experiences with it also, but I'd never rely on it as my main card. If I were bringing it abroad I've keep my spending money in my normal account and transfer a few hundred at a time. Too much down time. I bought something on amazon the other day when revolut were having technical problems and the payment came out 3 times. It went back on a few days later which was grand but if I had of bought something that cost a few hundred and it charged me 3 times I could of been stuck for a few days.
I found it doesn't allow you to pay at pump for fuel.
Over all I really like the card. The app is smarter than a normal banks app. I like the daily budget feature, that could be useful on holiday. I also like the instant notification when you use the card.

Quackster wrote: »

With AIB and the other banks, the fees are only added when the transaction completes. So in a few days that €22.63 will change into a higher amount.

This. BOI lists the fees separately on my statements.

Just signed up for a card there.. Travelling to US soon and plan on lodging money in the card and using it there..

My question is is there anything else I should know or tips ye can offer? Thanks

keano25 wrote: »

Just signed up for a card there.. Travelling to US soon and plan on lodging money in the card and using it there..

My question is is there anything else I should know or tips ye can offer? Thanks

It can't be mentioned enough but lots of ATMs and Point of Sale terminals will offer to convert Dollars to Pounds for you. Always decline this and pay in Dollars.

I have experienced problems topping up from BoI & Ulster Bank debit cards. On several occasions the top-up fails to complete.

keano25 wrote: »

Thanks everyone.

Is there a monthly limit on the free card for paying for goods I. E. Hotels, restaurants etc?

https://www.revolut.com/ie/fairusage
"Currency exchange transactions
Free currency exchange transactions up to £5,000/€5,000 per month.
Anything over is charged 0.5%"

We are renting a car and travelling across states so will have to pay for hotels etc as we go so I plan on lodging about 2000 on the card for this..