Virgin Media Cancellation deals

beauf · 31-01-2015 12:38pm

bromley52 wrote: »

Why would you not use phone? The Horizon phone app is very usefully especially if you are abroad and want to call home or you are in an area of poor network coverage and WiFi is available.

A lot of people have enough calls on their mobile included or use Skype or Viber.

Hugo_Whoriskey · 31-01-2015 1:53pm

beauf wrote: »

I've been trying for a couple of days to get through to that number no success. Were you on hold a long time?

I was on hold for 45 mins yesterday. Got 6 months half price and speed and minutes upgrade as per most people though so it was worth it

thewheel2.0 · 31-01-2015 2:26pm

beauf wrote: »

I've been trying for a couple of days to get through to that number no success. Were you on hold a long time?

I'm afraid your going to have to get up early. I called them at 9:15 to avoid a backlog of other callers building up, and I got through in 1 minute flat. I was kind of thrown it took so little time.

white_westie · 31-01-2015 4:34pm

thewheel2.0 wrote: »

Cancelled Horizon and went with Freesat + Saorview. The only thing that UPC had over Freesat for my interest was Eurosport 1&2, Extreme sports and documentary channels and I would have to pay €40 a month extra for the luxury of a couple of channels.

Was roughly in the same boat as yourself wanting Eurosport only.
You can sign up for eurosport on a month by month basis and get it over the internet on any device. My son does it for the skiing season and watches it on his phone or mac, and we do it for the english commentary on the TDF in July.

WW

white_westie · 31-01-2015 4:37pm

pat1981 wrote: »

I just gave loyalty dept the go ahead a few days ago for a further one year contract for broadband and phone. I negotiated 6 months half price and 6 months full amount and agreed the contract on that basis. They just emailed me my February bill just under double my monthly amount and after querying this bill was informed that i had signed up for 4 months half price followed by the full amount of 45.
They now have to retrieve the phone record which takes 3 days. Not sure how this is going to end, not a happy camper, thought I'd share my experience, it might be worth mentioning if someone decides to take this offer up to ask the rep at upc to correctly input the terms of the deal on there computer so this problem does not arise again.

Having a similiar problem myself. Cancelled TV last week and downgraded to BB only, but looking at latest bill which more than doubled, it looks like I am paying for both packages for this month!
Waiting on callback to discuss.

WW

beauf · 31-01-2015 6:41pm

I'm getting really fed up of this horse trading every year.

tall chapy · 31-01-2015 8:00pm

Well the half price 9 month deal is the best I have heard.
I was paying was €80 after the deal last year down from €120.
Digi max
HD multiroom
120mb
Anytime phone
Sky sports

New price this year was to be a whopping €135

Managed to get 6 months at €60 and the next 6 at €125
For that price I also got an upgrade to 240mb and all Irish and mobile calls free.
I had to take the horizon box and left me with the old box in the other room.
So far wifi seems fine. The picture seems to be upscaled, close up has an excellent picture distant shots have little edges to them. Maybe I am a little fussy ??.

The person I dealt with was fine and had some banter with him. I mentioned that it is now becoming an annual event at a Turkish bazaar !!!

Was on to them again regarding my parent package, the lady I spoke to was not very helpful. The deal was nothing special. Next year I will get a saorview/combi box installed for them, as they only use basic tv.

IMHO - a cartel is starting with prices getting more and more similar between competitors. The sooner a real competition authority with powers is created the better. Comreg seems to have been deflated and powerless.

Jesus Wept · 31-01-2015 10:35pm

Cancelled broadband a few months ago, didn't get any offers. Cunce

deiseindublin · 31-01-2015 11:36pm

Same here ihcl - we cancelled out Tv/phone/net package 5 weeks ago and no phone calls or offers at all.

Thegalwayman · 02-02-2015 2:14am

Any opinions on what the best opening line is when you eventually get through to loyalty dept? Should I just ask for a deal or do you have to threaten to cancel ??

tharmor · 02-02-2015 7:19am

Thegalwayman wrote:

Any opinions on what the best opening line is when you eventually get through to loyalty dept? Should I just ask for a deal or do you have to threaten to cancel ??

Just tell them you are not happy...your friends got this that....they will give u...best time to call is in the morning !!

Trilla90 · 02-02-2015 12:29pm

we're currently with UPC for broadband, phone and tv. Just wondering if we cancel the tv part and join Sky how does that work?

Would we be able to get Sky in straight away for the TV? Or would we have UPC tv until the rest of the month. Don't want to lose Sky Sports for long so would want to do it with as little disruption as possible.

Tilly · 02-02-2015 2:09pm

Trilla90 wrote: »

we're currently with UPC for broadband, phone and tv. Just wondering if we cancel the tv part and join Sky how does that work?

Would we be able to get Sky in straight away for the TV? Or would we have UPC tv until the rest of the month. Don't want to lose Sky Sports for long so would want to do it with as little disruption as possible.

You have UPC for a month after you cancel. Sky takes no more than 2 weeks to come out and set everything up for free. That's what i did in Jan.

02-02-2015 5:35pm

I just spoke with a rep in cancellations regarding the new increases in my bills.
He told me that the discount I'm on at the moment is due to expire on 15th Feb. He said I should ring back then to try and get a new discount.
I explained that I would rather deal with things now as I had spent 24 minutes on hold. He told me how much discount I could receive, I wasn't happy with the amount I will be paying in future, so I told him that I would like to just cancel everything.

He then said in had to give 30days notice to cancel. Now I explained that as UPC are changing my contract, I do not wish to take up this new contract with them, I shouldnt be forced into accepting it.

So, which is it? Are they forcing me into a new contract that I don't want? Why would they say in 2 weeks I could ring for a deal but I can't cancel a contract that I didn't agree to?

cruhoortwunk · 02-02-2015 6:12pm

bubblypop wrote: »

I just spoke with a rep in cancellations regarding the new increases in my bills.
He told me that the discount I'm on at the moment is due to expire on 15th Feb. He said I should ring back then to try and get a new discount.
I explained that I would rather deal with things now as I had spent 24 minutes on hold. He told me how much discount I could receive, I wasn't happy with the amount I will be paying in future, so I told him that I would like to just cancel everything.

He then said in had to give 30days notice to cancel. Now I explained that as UPC are changing my contract, I do not wish to take up this new contract with them, I shouldnt be forced into accepting it.

So, which is it? Are they forcing me into a new contract that I don't want? Why would they say in 2 weeks I could ring for a deal but I can't cancel a contract that I didn't agree to?

They changed the terms of the contract, so you are entitled to cancel right away. As far as I know, you need to cancel within 30 days of getting the notice of change.
He is on commision for every person he prevents from cancelling, but he is doing it by illegitimate means

Pedro32561 · 02-02-2015 8:39pm

Just called there now. Only took 2 minutes to get through. My package was going up to €91 - got it for €51 for 6 months. Happy enough with that for only 5 minutes of effort.

tigershould · 02-02-2015 9:19pm

Called at 5:15. Took about 20mins. My package was going up to €90 odd. Got horizon Max, 120mb broadband, 300mins calls for €65. Not great, not bad. Locked in for another 12months

02-02-2015 10:51pm

cruhoortwunk wrote: »

They changed the terms of the contract, so you are entitled to cancel right away. As far as I know, you need to cancel within 30 days of getting the notice of change.
He is on commision for every person he prevents from cancelling, but he is doing it by illegitimate means

That's exactly what I said to him but he wouldn't listen at all!
He told me I could say it until 'you are blue in the face' but I still need to give 30 days notice to cancel.

I told him I wasn't cancelling, I just didn't want to sign up to the new contract that they are trying to bring in for me.
How do I sort this?

tharmor · 03-02-2015 6:50am

UPC is hiring fresh grads out of colleges to meet with the rush...yesteday talked with a sales guy who asked for 850 eur as standalone charge and some id docs etc for new connections...absolutely mad !! My frnd staying in same apt did not pay anything like that !!

shane. · 03-02-2015 9:41am

Pedro32561 wrote: »

Just called there now. Only took 2 minutes to get through. My package was going up to €91 - got it for €51 for 6 months. Happy enough with that for only 5 minutes of effort.

i think you work for upc.......

moaningmyrtle · 03-02-2015 12:15pm

Hi, I've been with UPC for many years but always seem to miss out on these renewal/change of contract deals. I phoned the loyalty team because in truth I cannot pay the increases.

At the moment I am on a basic package tv (NOT horizon) , phone (free landline with 300 international) and broadband (120-altho its always slow in the evenings).
I am currently paying £63 .
I was offered:
Horizon basic tv , broadband and similar phone package 45 for 6 months and 75 for the last 6 months. Or stick to my current package for 53 6mths 63 remaining 6 months.

Just wondering if I am getting a good deal?
I know I'd struggle the last 6 months with a £75 bill despite good intentions of saving while on the cheaper rate !!

bromley52 · 03-02-2015 1:13pm

moaningmyrtle wrote: »

Hi, I've been with UPC for many years but always seem to miss out on these renewal/change of contract deals. I phoned the loyalty team because in truth I cannot pay the increases.

At the moment I am on a basic package tv (NOT horizon) , phone (free landline with 300 international) and broadband (120-altho its always slow in the evenings).
I am currently paying £63 .
I was offered:
Horizon basic tv , broadband and similar phone package 45 for 6 months and 75 for the last 6 months. Or stick to my current package for 53 6mths 63 remaining 6 months.

Just wondering if I am getting a good deal?
I know I'd struggle the last 6 months with a £75 bill despite good intentions of saving while on the cheaper rate !!

I'd say stick with what you have and the savings they are offering. The Horizon box is poor and the 120mb bb is all most people really need.

UnGround · 03-02-2015 2:49pm

Just off the phone with the loyalty department there. wasn't too bad, only holding for about 9 minutes.

I used to pay €73 a month going up to €80.

first i was offered €15 off each month for 6 months, i looked for more and got half price for 4 months. wouldnt budge from that so went for it.

FrClintPower · 03-02-2015 2:53pm

tigershould wrote: »

Called at 5:15. Took about 20mins. My package was going up to €90 odd. Got horizon Max, 120mb broadband, 300mins calls for €65. Not great, not bad. Locked in for another 12months

I rang this morning and got offered a similar deal. I'm getting TV, 120Mb BB and phone for €73 at the moment, was to go to €80. I don't even have a phone in the house so I said I'd just switch to TV only for €40 p/m and go elsewhere for broadband. The rep cam back with the €65 p/m for my existing package for 6 months, then €80 after that. Works out at €72.50 p/m over the 12 months.

Disappointed with the offer I have to say, considering what they're offering new customers, so I said I'd have to cancel with them. Just going to see what kind of a deal I can get from Vodafone for the broadband before maybe trying UPC again.

FrClintPower · 03-02-2015 2:56pm

UnGround wrote: »

Just off the phone with the loyalty department there. wasn't too bad, only holding for about 9 minutes.

I used to pay €73 a month going up to €80.

first i was offered €15 off each month for 6 months, i looked for more and got half price for 4 months. wouldnt budge from that so went for it.

This is good to know. Exactly what I was offered at first, but I obviously didn't push it enough. I'll give it a few days and get on to them again.

jay0109 · 03-02-2015 3:44pm

jay0109 wrote: »

Absolute best deal they are doing at present is 6 months half price or so I was told.
Setanta Sports also thrown in for free for 2 months. Sky Movies/Sky Sports at 20% off for the year also if wanted, can be cancelled at any stage during the new contract with no extra fee.

Horizon Max TV, 240mb b/band, phone (never used), Setanta free for 2 months....€41 for 6 months, €82 for the other 6.
Best I could get so signed up

moaningmyrtle · 03-02-2015 5:06pm

bromley52 wrote: »

I'd say stick with what you have and the savings they are offering. The Horizon box is poor and the 120mb bb is all most people really need.

Thanks for the advice. Basically there is £40 of a difference between both deals, if i pay 40 odd euro more i get the Horizon with basic tv (no +1 channels that i currently have) and phone.

So I'm just wondering if my current non horizon deal is worth the money...confused!! Sounds like maybe Horizon isn't all its cracked up to be?

itsnotmyfault · 03-02-2015 5:11pm

jay0109 wrote: »

Horizon Max TV, 240mb b/band, phone (never used), Setanta free for 2 months....€41 for 6 months, €82 for the other 6.
Best I could get so signed up

I assume that you are going to drop the setanta after the 2 months. They'll probably charge you for downgrading. They're sneaky like that.

jay0109 · 03-02-2015 5:21pm

itsnotmyfault wrote: »

I assume that you are going to drop the setanta after the 2 months. They'll probably charge you for downgrading. They're sneaky like that.

Nope, no charge for cancellation of any of the promotional products. Just need to contact them the day before the 2 months are up to cancel it

sector_000 · 03-02-2015 6:34pm

Was on 50% off for the last 12 months and coming close to end

Called Loyalty Dept and got 50% off for 6 months with full price for next 6 months.
They insisted they were not doing 50% off for 9 months.

So €42.50 for 6 months, €85 for next 6 months, for Horizon Max TV, 240mb unlimted BB, phone (incl free mobile, local, national & 400 international minutes).

All in all, I'm happy enough with that.

knipper · 03-02-2015 6:37pm

Rang this evening couldn't get six month deal. Said it was for TV deals only. I settled for 4 months half price 20 euro and 8 months full price. Also got a new internet point in the house for free on a 12 month contract. Phone without mobiles and bb. Happy enough.

Moyglish · 03-02-2015 7:28pm

I'm thinking of signing up as a new customer again with UPC as my contract just ended today.

I'm currently on the 120BB + phone package.

I'm trying to decide whether to sign up to this package again and get the new customer discount or else switch to the 240BB + phone package.

There's only a fiver in the difference on either package, however I'm not sure if it's worth upgrading to the 240BB package as we mainly use wifi in the house and get speeds of about ~50MB

Would we see much, if any, increase in speed on the 240BB package over wifi?

We use a wired ethernet connection to a Fire TV for using Netflix etc and that's perfect, 120MB seems perfect for that, no issues there.

We might possibly get some homeplugs in the future to have another wired ethernet connection for another Fire TV in another room.

Really unsure if it's worth us going for the 240Mb package or just stick with the 120?

Would love to hear some opinions before I pull the trigger on a new order this evening.

Thanks all

tall chapy · 03-02-2015 10:52pm

Bubblypop - the rep was actually giving you good advice. I only really kopped on after my deal was done and off the phone.
I should have asked when my deal was up at the beginning of the call.
The reason is that they start your new deal the day you call and agree, which means that if you ring eg 3 weeks before your old deal expires. The last 3 weeks of your old deal are at the new higher rate deal.
I told them to start the new deal at the expiry date and they refused and said that they couldn't and like yourself I did not fancy hanging on for 20 minutes or ringing another day. So the closer you ring to the end of your deal the better.

FreudianSlippers · 04-02-2015 10:52am

I got half off the €85 bundle for 6 months. Not too bad.

Cyrus · 04-02-2015 11:13am

FreudianSlippers wrote: »

I got half off the €85 bundle for 6 months. Not too bad.

me too

degsie · 04-02-2015 11:36am

Went from 60mb/Digital Select TV/Freetime world @ €73/pm to 120mb/Digital Value TV/Anytime world @ €53/pm for 6mts then to €63 for next 6mts. Thought I might get better but happy enough to get the increased bb speed.

sinny65 · 04-02-2015 2:16pm

Just rang there, said I wanted to cancel , I'm on horizon and got 4 months at €37.50 then up to €75. Happy enough with this - have lost a few channels that I've never watched such as fashion tv, kids channels etc so all in all was worth calling up

beauf · 04-02-2015 2:32pm

How long were you on the phone before you got them, I've tried about 5 or 6 times, over the last few days and after about 10 mins I give up

Trilla90 · 04-02-2015 2:57pm

Anyone got any good deals for all the channels?(sky sports, movies, horizon max). Not too bothered about movies but seems to be only €9 extra on top of sky sports hd add-on so would be nice bonus. Wondering would they offer sky movies free for 6 months or something like that..

Galway K9 · 04-02-2015 3:08pm

Id say in the call centre, they all have manager warnings saying , "max you can offer for cancellation surges this week are 6 months half price...go team!!"

sweetie · 04-02-2015 3:10pm

Anyone with a concession get any type of deal from them? I've already a 31 reduction from the concession and best I can do is another 25 off for four months and 5 off for another two months plus two months sports and movies free.

quaalude · 04-02-2015 3:11pm

Phoned on the 30th day after I got the email, last Friday afternoon, at 5.50, so just a few minutes left to sort it! On hold for about 15 minutes only, call was quick.

Had the €55 a month broadband, now on €25 a month for first 4 months, then €45 a month after that.

Didn't threaten to cancel, just said I wanted the price on the billboard near my house.

Thanks the op! Happy to have the saving.

sinny65 · 04-02-2015 3:34pm

beauf wrote: »

How long were you on the phone before you got them, I've tried about 5 or 6 times, over the last few days and after about 10 mins I give up

I called the loyalty number and was holding for ages so then called 1913 spoke to customer services and told them I wanted to cancel and she put me straight through to loyalty. Told them I was moving to eircom €48 for tv & broadband

ted1 · 04-02-2015 3:41pm

beauf wrote: »

A lot of people have enough calls on their mobile included or use Skype or Viber.

Neither are free to call mobiles on.

itsnotmyfault · 04-02-2015 3:53pm

sweetie wrote: »

Anyone with a concession get any type of deal from them? I've already a 31 reduction from the concession and best I can do is another 25 off for four months and 5 off for another two months plus two months sports and movies free.

Were you already paying for these? Just wondering if they are only giving this to those that don't already subscribe to sports or movies or is it to everyone?

sweetie · 04-02-2015 4:02pm

itsnotmyfault wrote: »

Were you already paying for these? Just wondering if they are only giving this to those that don't already subscribe to sports or movies or is it to everyone?

No but they ain't much use as I have access to Sky go. If they threw in BT sport/setanta for the year I might bite.

mad m · 04-02-2015 4:06pm

Just a word of warning on the Free Sports/Movies. Keep an eye on bill as they charged me for it when it was meant to be free,took an age to get them to fix it plus id to wait for next bill to get bill credited.

panman · 04-02-2015 5:06pm

Rang loyalty this morning, wait of about 5 mins. Was offered 240MB for €35 for the first 6 month then €45 after. 12 month contract. Happy enough with that. Was on 120Mb at €42.99 per month with the pay increase.