Virgin Media Cancellation deals

rogercross

Ill be out of contract next month so I'm going to do my usual annual call and see what I can get, I'm on the 120mb with home phone for €40 a month, works absolutely fine, never any problems but any saving I can get Ill take it even if it is only a tenner off for a few months.

ALS

I am on the same plan and out of contract next month , called yesterday and was offered 20 euro among for 6 months and 40 a month for the rest of the 12 month contract

rogercross wrote: »

Ill be out of contract next month so I'm going to do my usual annual call and see what I can get, I'm on the 120mb with home phone for €40 a month, works absolutely fine, never any problems but any saving I can get Ill take it even if it is only a tenner off for a few months.

rogercross

ALS wrote: »

I am on the same plan and out of contract next month , called yesterday and was offered 20 euro among for 6 months and 40 a month for the rest of the 12 month contract

Oh cool what did you say to get that, also was it an Irish person you dealt with?

When you say "20 euro among" do you mean 20 euro off?

ALS

Meant to say 20 a month for 6 months and 40 there after , 12 month contract , spoke to a nice bloke , sounded west Indian but said he was in Limerick ?
Told him I was considering the 49 euro Sky deal as mentioned on here , wasn't really getting anywhere at first so I asked about 9 months at half price and he came back with the 6 month offer ...
Didn't commit yesterday over the phone , I'll call back next week and push for the 9 month deal

.
quote="rogercross;98415870"]Oh cool what did you say to get that, also was it an Irish person you dealt with?

When you say "20 euro among" do you mean 20 euro off?[/quote]

iknorr

Had the battle today over a couple of calls. Stuck with mentioning the 49 euro deal from sky and didnt need to 240mb as that UPC horizon is still not stable for what its advertised as doing. ( I use my own router)

Anyhoo first offer was 15 euro off per month for 4 months.
Then 4 months half price.
Then after a long wait, 6 months half price with 2 months S.Sports half price.

gabbo is coming

Two calls to loyalty, extremely polite team

Was on 45 for 240 + mobile calls

Gone to 30 for 6 months then 60 for 360 + mobile calls

Equipment arriving tomorrow

So 540 per year to...540! Happy with that

PeterDuggan

Friend just off the phone with them did well. Got 12-month contract at... €20/month for first 9 months, then €40/month for remaining 3 months. And they threw in two VM sims free for the first 4 months, €25 thereafter (if he continues - he can cancel them if he wants). This was his third call though. Just kept saying he'd think about it... and calling back until he got what he wanted.

peteb2

PeterDuggan wrote: »

Friend just off the phone with them did well. Got 12-month contract at... €20/month for first 9 months, then €40/month for remaining 3 months. And they threw in two VM sims free for the first 4 months, €25 thereafter (if he continues - he can cancel them if he wants). This was his third call though. Just kept saying he'd think about it... and calling back until he got what he wanted.

VM sims are free to existing customers for 4 months anyway.

prettyboy81

Just got 9mths discount this morning including the Setanta Pack. Bill reduced from €107 to €69.50 & that includes upgrade to new 360mb Broadband.

Bill will be €117 after 9mths & it is a 12 mth contract. It took a lot of time on the phone, as operator needed constant approvals from supervisor approx 40mins.

Hopefully, I get new modem for broadband quick enough.

Cyrus

just off the phone there, one call

Current bill is 75 a month, 120mb unlimited BB, horizon, and phone,

now have 80 a month 240mb unlimited BB, horizon and phone

9 months @ 40 and 3 months at 80, 600 all in.

just called to cancel, never mentioned discount and pushed them until the annual cost was the same as sky

shakedown

Cyrus wrote: »

just off the phone there, one call

Current bill is 75 a month, 120mb unlimited BB, horizon, and phone,

now have 80 a month 240mb unlimited BB, horizon and phone

9 months @ 40 and 3 months at 80, 600 all in.

just called to cancel, never mentioned discount and pushed them until the annual cost was the same as sky

I was in the same situation and got the same offer - signed up yesterday and the new horizon box arrived today. Got to keep my existing cisco router too.

Greenmachine

Current basic bill is €80 per month. This months bill will be 5th month at full price. Nearly sure my internet speed is set at 120mb, but didn't push for the faster speed last time, as I am not an especially heavy data user, and laptop is the limiting factor in my internet speed, only issue I would have at the moment is that I am considering moving.

Not sure if a UPC connection point and a valid box is enough to just plug it in at a new address, or if I am likely to get caught after the fact for a €200 connection fee.

Heisenberg1

Greenmachine wrote: »

Current basic bill is €80 per month. This months bill will be 5th month at full price. Nearly sure my internet speed is set at 120mb, but didn't push for the faster speed last time, as I am not an especially heavy data user, and laptop is the limiting factor in my internet speed, only issue I would have at the moment is that I am considering moving.

Not sure if a UPC connection point and a valid box is enough to just plug it in at a new address, or if I am likely to get caught after the fact for a €200 connection fee.

If your still in contact VM will charge you €200 to cancel.

Greenmachine

Heisenberg1 wrote: »

If your still in contact VM will charge you €200 to cancel.

Intention would not be to cancel. Would only move into a place, that had UPC. Sky or eircom would not have particular channels include. There would be trouble if someone could not watch ski jumping or certain, reality shows. I know one of the pitch at least when I first sign up, was that they were waiving the connection and installation charge. Would not want to get hit with this as an existing customer, by changing properties. It would potential erase over half the potential saving I might achieve.

Going on others getting 6-9 months at half price, potential savings of €240-360, don't want to lose that, after the fact.

Asking19302

Just to say thanks to all for the advice and information with regards dealing with Virgin. Special thanks to OU812 as I quoted the deal he posted. I was dealt with fairly and kindly by VM and am happy.

Fr_Dougal

They are rumoured to be releasing a €19.16 Horizon deal.

Greenmachine

Fr_Dougal wrote: »

They are rumoured to be releasing a €19.16 Horizon deal.

Just TV?

scamalert

anyone here on contract with 240mb and phone deal tried to get 360mb and new router by any chance,since my contract doesn't end for another year or so,wouldn't mind getting new box just for wifi,but paying 60e+60 for box after 4 months wouldn't be much of a deal.

Fr_Dougal

Greenmachine wrote: »

Just TV?

Tv and Bb. Ask for the €19.16 Horizon deal.

tharmor

Fr_Dougal wrote:

Tv and Bb. Ask for the €19.16 Horizon deal.

where ?

Cyrus

I think he is joking

Say it out loud

lowbatt07

Fr_Dougal wrote: »

They are rumoured to be releasing a €19.16 Horizon deal.

care to tell us what this is?


too mant ppl harping on this page telling us the got xx half price. the simple fact is upc now offer 9 mths half price on a 12 mth contract.

once ou disconect/cancel your sky contract sky offer 9 months half price half price on a non contract basis

the difference is that with upc there isnt line rental but with sky they give sky sports half price (upc only give 20% off)

im tired of listening to ppl saying on this thread they got 3/6 mths half price - this isnt a bargain - wise up

acquiescefc

Fr_Dougal wrote: »

Tv and Bb. Ask for the €19.16 Horizon deal.

That would be a Revolution especially for Easter.

dubrov

What is the earliest anyone has renegotiated within contract?
This year I did the new deal with just over a month to go.

Next year, I would like to make the call as soon as possible.

Cyrus

dubrov wrote: »

What is the earliest anyone has renegotiated within contract?
This year I did the new deal with just over a month to go.

Next year, I would like to make the call as soon as possible.

Well I'd imagine you would have to be in a position to cancel so 30 days from expiry unless I'm mistaken

dubrov

Cyrus wrote:

Well I'd imagine you would have to be in a position to cancel so 30 days from expiry unless I'm mistaken

Well i had about 40 days left on my contract when i rang. The new 12 month deal started from the day i rang so they are definitely doing deals while still in contract.

Greenmachine

About 40 days left in my contract now. Feeling excited.

AH92

Can anybody help me find out when my Virgin contract expires? Haven't changed my current bundle in over 3 years so would I be on a rolling 30 day contract? Tried looking in my virgin account through their website but can't the date at all. Thanks

mad m

AH92 wrote: »

Can anybody help me find out when my Virgin contract expires? Haven't changed my current bundle in over 3 years so would I be on a rolling 30 day contract? Tried looking in my virgin account through their website but can't the date at all. Thanks

Just ring them and ask. Or ask one of the Rep's on the VM forum.

AH92

mad m wrote: »

Just ring them and ask. Or ask one of the Rep's on the VM forum.

Cheers will give them a buzz tomorrow

hysenberg

Can the sales team be haggled if I'm setting up a new contract for the first time? Just looking for bb?

fmichelle_4cn

anyone get 9 months discount recently? I contacted them today and they can only offer me 6 month discount

GBX

hysenberg wrote: »

Can the sales team be haggled if I'm setting up a new contract for the first time? Just looking for bb?

No reason not to try.

bawnBeag

Just rang there. Initially I was offered €5 off, then €15, then €40 for the first 4 months. I stuck it out and quoting the deal Eir have for €39p/m for 6months with €100 cashback. Eventually got half price for 6months on a 12 month contract, no change to current package (Horizon Max) - Happy with that

comuirch

Yes, just this weekend I got 9 months half price, 3 months full price deal and an upgrade to 240MB from 120MB (this is for Broadband & Phone only)

Hugo_Whoriskey

Having got half price for 9 months last week, just got an email saying my price is going up by a fiver a month in March. Not sure how exactly they will reply to my call now

Joo0

Hugo_Whoriskey wrote: »

Having got half price for 9 months last week, just got an email saying my price is going up by a fiver a month in March. Not sure how exactly they will reply to my call now

What package are you on and what's the breakdown of the price increase?

size5

Iam out of contract Feb 13th (have phone TV and broadband) and all they offering me is 4months half price and 8 months full price with a 5 euro increase for good measure. Work out paying an extra 120euro for same package as last year though broadband going from 120 to 240mb. looking at alternatives

cerastes

Just found this thread, already out of contract with them,
I have no recollection of being offered a cancellation or even that I should accept virgin media as my supplier as I had a contract with UPC, I might call up to cancel now myself as I seem to be paying well over the odds for braodband and a phone which I hardly use (although its convenient for the odd use, with other mobile/online options, its not essential).
This means Im more or less paying 50 a month for broadband, I really should have looked into this before now. As others here seem to be getting way more (tv included) for less than Im paying for broadband and what essential was a free phone service but which has creeped up over time in cost.

Whos a good alternative broadband provider to UPC/Virgin?

Hugo_Whoriskey

Joo0 wrote:

What package are you on and what's the breakdown of the price increase?

120mb broadband only. Email simply says going up by €5 per month from March.

shardylan

Can anyone tell me if I can cancel while still in contract ? Can I say I never agreed to virgin take over or when they try tack on an extra €5 ?
Having issues paying online and they are trying to blame bank .Its really annoying now

GBX

shardylan wrote: »

Can anyone tell me if I can cancel while still in contract ? Can I say I never agreed to virgin take over or when they try tack on an extra €5 ?
Having issues paying online and they are trying to blame bank .Its really annoying now

Im not sure what grounds you would be able to - maybe somebody will clarify - but they do look for a €200 cancellation cost.

corkmans1

comuirch wrote: »

Yes, just this weekend I got 9 months half price, 3 months full price deal and an upgrade to 240MB from 120MB (this is for Broadband & Phone only)

And how much will it cost then, i am on 120mb and mine is 45 a month for next 12 months was 25 for first 6 months. so it was a 18 month contract.

Monotype

shardylan wrote: »

Can anyone tell me if I can cancel while still in contract ? Can I say I never agreed to virgin take over or when they try tack on an extra €5 ?
Having issues paying online and they are trying to blame bank .Its really annoying now

Name change is noy grounds for cancellation but price increase is. They usually say in the email that you agree to these changes if you don't contact them in a certain amount of time.

wolfyboy555

Rang yesterday and got 9 months half price easily enough. Wa son the €80 package so a decent saving. Like other posters I just kept stating sky's deal of €49 for 12 months which is €588 for a year. He first offered €15 off for 4 months then four months half price and then 6 months half price. I then said that 9 months half price works out at €600 which is close enough to skys offer for me to stay. He checked with his supervisor and gave the go ahead.

Amouar

Received an email today informing me of a 5Euro increase to my bill.

I will be on 35€ a month for 120mb and basic phone package. Anyone has a better offer than this?

Amouar

Received an email today informing me of a 5Euro increase to my bill.

I will be on 35€ a month for 120mb and basic phone package. Anyone has a better offer than this?

Cyrus

wolfyboy555 wrote: »

Rang yesterday and got 9 months half price easily enough. Wa son the €80 package so a decent saving. Like other posters I just kept stating sky's deal of €49 for 12 months which is €588 for a year. He first offered €15 off for 4 months then four months half price and then 6 months half price. I then said that 9 months half price works out at €600 which is close enough to skys offer for me to stay. He checked with his supervisor and gave the go ahead.

yeah almost carbon copy of my call

gmisk

I was on 24.99 per month for another 7 months....then 85 euro per months for another 6 months (120mb normal tv package).
Rang after I got increase email, on phone for about 35 minutes polite but firm, and made it clear I would be leaving.

Now on 15 euro! for next 6 months then the following 6 months 30 euro per month, and thats the end of contract, delighted!

jay0109

On €88 Horizon Max, 240mb BB and phone (never use) for the past year at 6 mths half price and 6 months full price.
Contacted them a few times over the last couple of weeks now as I'm about to enter my final month...they refuse to give me anything other than a downgrade with a new price of €70 per month. They keep mentioning that I got the half price offer last year.

Mentioned the 9 month offer that people are getting here and they didn't acknowledge it.

Don't know what I did to annoy them after 15 years straight as a customer but the cancellation email will be going to them first thing Monday