SportsDirect.com

deadimmortal · 02-12-2014 6:58pm

stoutykid wrote: »

i ordered on the 28/11 and I haven't had an order cancellation or an order completion email is this unusual, should I have heard something by now...? I have checked my spam and nothing there either. I have emailed them just waiting on reply but thought someone here would give me a quicker reply...:)

Ordered on the 26th and was delivered today, never got an email saying it was shipped and the status on my account says its still waiting for courier pick up but if you click on track order it brings you to the courier website and gives you status of where it is there.

wolfyboy555 · 02-12-2014 6:59pm

I can't seem to get onto the uk site. It just keeps redirecting me to the Irish site.

matrixf · 02-12-2014 7:22pm

wolfyboy555 wrote: »

I can't seem to get onto the uk site. It just keeps redirecting me to the Irish site.

you have to use a proxy changer (i use zenmate for chrome)

wolfyboy555 · 02-12-2014 7:29pm

Thanks that works!

stoutykid · 02-12-2014 9:02pm

deadimmortal wrote: »

Ordered on the 26th and was delivered today, never got an email saying it was shipped and the status on my account says its still waiting for courier pick up but if you click on track order it brings you to the courier website and gives you status of where it is there.

They replied saying my order was shipped and gave me a copy of a tracking number with a link to DHL website but when I enter tracking number it comes up blank on DHL website. It was my first order with sports direct so I didn't create and account so can't check there either..... so my I none the wiser.....

Karen23 · 02-12-2014 9:21pm

I ordered Friday morning , order arrived this evening. Totally unexpected as they hadn't mailed me to say the order had been dispatched.

stoutykid · 02-12-2014 9:33pm

Karen23 wrote: »

I ordered Friday morning , order arrived this evening. Totally unexpected as they hadn't mailed me to say the order had been dispatched.

Glad I am not the only one so....would be lovely if it arrived tomorrow...!!!

Karen23 · 02-12-2014 9:59pm

stoutykid wrote: »

Glad I am not the only one so....would be lovely if it arrived tomorrow...!!!

I'd say you'll be in luck, delivery guy said they received three plane loads of deliveries today, one of them was full of parcels solely from Sports Direct. He said they've been 99% of his deliveries today.

Sunny Dayz · 03-12-2014 9:18am

Karen23 wrote: »

I ordered Friday morning , order arrived this evening. Totally unexpected as they hadn't mailed me to say the order had been dispatched.

Same. I ordered last Thurs night. I have quite a few orders made online last week to try and keep track of them all. No despatch email from Sports Direct but husband text yesterday morn to say courier had delivered it. Happy days, runners and clothes sorts for the son.

muincav · 04-12-2014 4:21pm

Lockster wrote: »

This happened to me and I just took into my local Dunnes and spoke very nicely to the person on customer services. Showed them the receipt and everything and they took it off for me

Nice lady at Tesco customer service took the security tag off no problem and said it happens about ten times every week....thanks for the replies everyone.:o

Metropolitan · 04-12-2014 8:48pm

Have 5 items in my bag totalling €114 and I'm being given the below delivery options. I'm not even sure if the first one will delivery to my door......

Etail - Standard Service - 01
The order will be ready for collection within 3 days of placing the order. The order will be held for 28 days. If the order is not collected within the 28 days an admin charge of £4.99 will be applied.
6,99 €

Etail - Express Service - 01
Using the Etail - Express Service, Your order should be with you in 2-4 working days
14,39 €

Collect from the Shirebrook Factory Outlet
Please remember to print your order confirmation and bring this with you along with identification. Goods will only be held for 30 days.
11,99 €

Is this normal?

RubyGirl · 04-12-2014 9:39pm

Metropolitan wrote: »

Have 5 items in my bag totalling €114 and I'm being given the below delivery options. I'm not even sure if the first one will delivery to my door......

Etail - Standard Service - 01
The order will be ready for collection within 3 days of placing the order. The order will be held for 28 days. If the order is not collected within the 28 days an admin charge of £4.99 will be applied.
6,99 €

Etail - Express Service - 01
Using the Etail - Express Service, Your order should be with you in 2-4 working days
14,39 €

Collect from the Shirebrook Factory Outlet
Please remember to print your order confirmation and bring this with you along with identification. Goods will only be held for 30 days.
11,99 €

Is this normal?

Yes normal, go with standard.

A Law · 04-12-2014 10:05pm

My mate ordered 2 pair of boots last night for circa 114 and only paid a euro delivery I think.

ErinGoBrath · 04-12-2014 10:22pm

joefuss1986 wrote: »

My mate ordered 2 pair of boots last night for circa 114 and only paid a euro delivery I think.

< 100 euro - 5.99 euro delivery

>= 100 euro - 1 euro delivery

philthrill69 · 04-12-2014 10:24pm

Everyone probably knows but the IRE20 discount code is still working.
I just got 20% off two God awful Christmas jumpers.

ucd.1985 · 04-12-2014 11:17pm

Have over €100 in my basket after discount.

Is there something else I need to do to get the €1 delivery?

knipper · 04-12-2014 11:25pm

ucd.1985 wrote: »

Have over €100 in my basket after discount.

Is there something else I need to do to get the €1 delivery?

I had 115 and delivery was 4.99 for me.

Casey78 · 05-12-2014 11:06am

Only took a delivery last week and was browsing last night for no reason only being bored at home and I ended up spending another €130 !
That site is addictive .. The 20% off is great value.

homingbird · 05-12-2014 4:42pm

Metropolitan wrote: »

Have 5 items in my bag totalling €114 and I'm being given the below delivery options. I'm not even sure if the first one will delivery to my door......

Etail - Standard Service - 01
The order will be ready for collection within 3 days of placing the order. The order will be held for 28 days. If the order is not collected within the 28 days an admin charge of £4.99 will be applied.
6,99 €

Etail - Express Service - 01
Using the Etail - Express Service, Your order should be with you in 2-4 working days
14,39 €

Collect from the Shirebrook Factory Outlet
Please remember to print your order confirmation and bring this with you along with identification. Goods will only be held for 30 days.
11,99 €

Is this normal?

I dont get this with standard service does the items Get posted to you
as normal post or is it something like postal motel were you have to go somewhere to collect them as they say they will hold them up to 28 days.

homingbird · 05-12-2014 4:49pm

7 Euro with this service plus a 5er with parcel motel makes it 12 euro postage i will be shopping elsewhere.

A Law · 05-12-2014 4:53pm

homingbird wrote: »

7 Euro with this service plus a 5er with parcel motel makes it 12 euro postage i will be shopping elsewhere.

Why are you using parcel motel?

homingbird · 05-12-2014 5:01pm

Does the 7 euro deliver it to your door or to a uk address like parcel motel that is why i said you need parcel motel to pickup the item for you.

Nemeses2050 · 05-12-2014 5:17pm

To be precise it's € 5.99 and it's only a Euro if you spent over €100 and they deliver it to your door...I get mine delivered to work.

homingbird · 05-12-2014 5:25pm

I dont no where you are getting 5.99 it says standard delivery is 6.99 which i was charged.

forgodssake · 05-12-2014 5:28pm

delivery for me this week on 3 separate orders was â‚¬1 if >â‚¬ 100 and â‚¬5.99 if less than that

forgodssake · 05-12-2014 5:30pm

what happened my euro signs ðŸ‘… one euro if over 100 spend and 5.99 if less than that !

Nemeses2050 · 05-12-2014 5:32pm

homingbird wrote: »

I dont no where you are getting 5.99 it says standard delivery is 6.99 which i was charged.

That's what I paid last last week and as per their website too.

"Here are the available delivery options:

Standard Delivery

Using our Standard Delivery, your order should be with you in up to four (4) to five (5) working days (excludes Weekends and Public/Bank Holidays).

Get Standard Delivery for only 5.99€!

Express Delivery

Place your order before 12pm Sunday - Thursday and receive your order within two (2) to four (4) working days (excludes Weekends and Public/Bank Holidays). For only : 11.99€

If you select our Express Delivery option, and your order is placed and accepted before 7pm Sunday - Thursday, we aim to have your order delivered to your door within two (2) to four (4) working days. Orders placed after 12pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays)."

http://ie.sportsdirect.com/customerservices/deliveryinfo/deliveryoptions

kc90 · 05-12-2014 5:36pm

homingbird wrote: »

I dont no where you are getting 5.99 it says standard delivery is 6.99 which i was charged.

Do you have something very large in your basket? None of the P&P charges you quoted are correct. It should be €1 for standard delivery once you're over €100. You're definitely on the ie site?

fdevine · 05-12-2014 5:50pm

knipper wrote: »

I had 115 and delivery was 4.99 for me.

Are you on http://ie.sportsdirect.com/ ?

Ambush Rebel 2010 · 05-12-2014 6:26pm

guys what i have found is.

if your order is over €100 after the 20% disount using IRE20 has been applied then you will avail of the €1 euro shipping.

So in theory it means you need to spend at least €120 to avail of the one euro shipping offer if using the discount code. which i think is fair enough given everything you buy has an extra 20% off

Upon checking the site now 18:34

It looks like shipping for over 100 euro is gone - my bad..

Tweaky · 05-12-2014 7:59pm

Ambush Rebel 2010 wrote: »

guys what i have found is.

if your order is over €100 after the 20% disount using IRE20 has been applied then you will avail of the €1 euro shipping.

So in theory it means you need to spend at least €120 to avail of the one euro shipping offer if using the discount code. which i think is fair enough given everything you buy has an extra 20% off

Upon checking the site now 18:34

It looks like shipping for over 100 euro is gone - my bad..

Also looks like the 20% discount is gone as well. Have to wait for the January sales.

goldfinger4296 · 05-12-2014 8:45pm

I received a voucher for 10 sterling during the week and just used it in conjunction with the IRE20 code and they worked just fine. Order was for 18 euro and a few cents which including delivery and discounts I got for 4.09.

Arsenium · 05-12-2014 9:18pm

Can anyone confirm that by choosing E-Tail Standard Service - 01 that the order will be actually delivered as previous.

Or will the order just be held for up to 28 days until I go and collect it?

Until now I never got any of these options and always got stuff posted to me.

If it matters, my order is over 140 euros.

Thanks in advance.

x PyRo · 05-12-2014 9:49pm

Tweaky wrote: »

Also looks like the 20% discount is gone as well. Have to wait for the January sales.

I just made an order and it's still working. :-)

quinnthebin · 06-12-2014 12:49pm

x PyRo wrote: »

I just made an order and it's still working. :-)

IRE20 code for 20% off just worked for me too even though it seems to be gone from the website

Tweaky · 06-12-2014 1:57pm

x PyRo wrote: »

I just made an order and it's still working. :-)

quinnthebin wrote: »

IRE20 code for 20% off just worked for me too even though it seems to be gone from the website

My mistake - I had assumed when it was gone from the website that it was over.

EuskalHerria · 06-12-2014 4:10pm

Only delivery option is currently showing as €14.99 on IE site. Is that right?

barneyrub · 07-12-2014 9:37pm

Arsenium wrote: »

Can anyone confirm that by choosing E-Tail Standard Service - 01 that the order will be actually delivered as previous.

Or will the order just be held for up to 28 days until I go and collect it?

Until now I never got any of these options and always got stuff posted to me.

If it matters, my order is over 140 euros.

Thanks in advance.

Anyone any further info on this?

Made an order earlier in the week and got standard delivery for €5.99, trying to make another delivery now and it's coming up with etail collection for €6.99??

Will this get delivered?

Ardennes1944 · 07-12-2014 9:43pm

My order with sports direct a month ago was delivered by etail here to Switzerland no problem and as quick as usual

mcgarrett · 07-12-2014 10:08pm

barneyrub wrote: »

Anyone any further info on this?

Made an order earlier in the week and got standard delivery for €5.99, trying to make another delivery now and it's coming up with etail collection for €6.99??

Will this get delivered?

Wondering the same thing, got as far as place order and it showed delivery address but under the etail standard delivery it still said collect within 3 days.

youcancallmeal · 08-12-2014 10:19am

mcgarrett wrote: »

Wondering the same thing, got as far as place order and it showed delivery address but under the etail standard delivery it still said collect within 3 days.

Yeah just ordered something this morning and got same message, collect from where??

Nunu · 08-12-2014 10:59am

youcancallmeal wrote: »

Yeah just ordered something this morning and got same message, collect from where??

Ye I chose the etail €6.99 delivery and I don't really get the wording of the terms either? Etail have just taken over all sportsdirect overseas deliveries so if say it is just something that has to be drawn up again.

They use DHL though so goods will definitely be delivered to our homes.

Nemeses2050 · 08-12-2014 11:36am

Are you folks on UK version by any chance. As per Irish version it is still 5.99

http://ie.sportsdirect.com/customerservices/deliveryinfo/deliveryoptions

QUESTION - What are the delivery options?
ANSWER

Get it in time for Christmas!

The last delivery date for Delivery is the 15th of December at 12:00 midday (GMT)

Here are the available delivery options:

Standard Delivery

Using our Standard Delivery, your order should be with you in up to four (4) to five (5) working days (excludes Weekends and Public/Bank Holidays).

Get Standard Delivery for only 5.99€!

Express Delivery

Place your order before 12pm Sunday - Thursday and receive your order within two (2) to four (4) working days (excludes Weekends and Public/Bank Holidays). For only : 11.99€

If you select our Express Delivery option, and your order is placed and accepted before 7pm Sunday - Thursday, we aim to have your order delivered to your door within two (2) to four (4) working days. Orders placed after 12pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays).

EuskalHerria · 08-12-2014 12:00pm

Nemeses2050 wrote: »

Are you folks on UK version by any chance. As per Irish version it is still 5.99

http://ie.sportsdirect.com/customerservices/deliveryinfo/deliveryoptions

QUESTION - What are the delivery options?
ANSWER

Get it in time for Christmas!

The last delivery date for Delivery is the 15th of December at 12:00 midday (GMT)

Here are the available delivery options:

Standard Delivery

Using our Standard Delivery, your order should be with you in up to four (4) to five (5) working days (excludes Weekends and Public/Bank Holidays).

Get Standard Delivery for only 5.99€!

Express Delivery

Place your order before 12pm Sunday - Thursday and receive your order within two (2) to four (4) working days (excludes Weekends and Public/Bank Holidays). For only : 11.99€

If you select our Express Delivery option, and your order is placed and accepted before 7pm Sunday - Thursday, we aim to have your order delivered to your door within two (2) to four (4) working days. Orders placed after 12pm will take an extra 24 hours to deliver (excludes Weekends and Public/Bank Holidays).

It says that, but when you go through the process and get to deliveries, on the IE site, it says etail collection €6.99.

barneyrub · 08-12-2014 12:03pm

I was def on the ie.sd.com. It's changed since my last order went through last week. I even put through a dummy order with just a top in it and it came up with the etail options for collection, delivery or collect from warehouse.

Seems a bit messy.

I put it through as the 1st option as it's a cmas present so didn't want to delay anymore and hoping if it doesn't get delivered I can collect at DHL depot?!

Nemeses2050 · 08-12-2014 12:35pm

Yeah I do see that, that's false promotion. On the main page it says 5.99 but when you go to check out it's 6.99 and 14.99 that's not on.

may be we should start using parcel motel, as it's free delivery in UK and then just pay parcel motel.

deremol · 08-12-2014 1:43pm

Nemeses2050 wrote: »

may be we should start using parcel motel, as it's free delivery in UK and then just pay parcel motel.

same options when you try parcel motel, not showing free delivery

Escapees · 08-12-2014 1:43pm

Nemeses2050 wrote: »

Yeah I do see that, that's false promotion. On the main page it says 5.99 but when you go to check out it's 6.99 and 14.99 that's not on.

may be we should start using parcel motel, as it's free delivery in UK and then just pay parcel motel.

Seems once again that nothing is ever the price it appears to be with SportsDirect! The 5.99 delivery charge no longer applies - they've just been sloppy in going about updating the delivery info on their website. Also, the whole Etail thing has also been incorrectly worded re: references to collection when it doesn't apply for overseas delivery here.

Granted, there are some good deals on the website, but the whole misleading 'price from 1.99' for something that is actually say '10.99' if you're not an infant size or triple XL is kindof taking the mick. That's my two cents anyway.

stoutykid · 08-12-2014 2:04pm

Anyone have any advice for me.... I ordered goods from sports direct on the 28/11 however I never received a confirmation email. I emailed them on the 02/12 and they sent me a tracking number however this tracking number doesn't work. They responded to this initial email very promptly. My account has been debited for the full amount. I have since emailed them twice asking for a correct tracking number but they haven't responded to these emails at all. and I have tried to contact their customer service department by phone but this isn't accepting calls either....

I work full time so I need to know expected delivery as I know DHL take it back to their service center if they don't get any get an answer at the house and their nearest center to me is 60KM away. I am not impressed and I wont be buying off them again in a hurry. I am down €50, no goods some of which are gifts and I have no idea how I can get redress. Give me amazon any day in future.

fdevine · 08-12-2014 2:27pm

Orders can sometimes be delayed if an item is out of stock or on pre-order.

If you got a tracking number on 2nd then I would expect it soon, although I appreciate that "soon" is no good to you.

DHL will often arrange for a second attempt at delivery but it might be worth trying etail who handle all sportsdirect.com shipping or perhaps DHL to see if it's on their system yet

SportsDirect.com

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