UPC Horizon Set Top Box trial

Synode · 26-06-2013 05:59PM

Yes

The_Valeyard · 26-06-2013 06:01PM

Synode wrote: »

Yes

But there is none of the menu options or buttons to view the guide on different days?

Synode · 26-06-2013 06:10PM

If you go to the guide you can just keep scrolling to the right. Not sure how far it goes but it's at least a week.

Alternatively you can go to the guide on horizon.tv and record from there, provided you've set it up.

The_Valeyard · 26-06-2013 06:11PM

Synode wrote: »

If you go to the guide you can just keep scrolling to the right. Not sure how far it goes but it's at least a week.

Alternatively you can go to the guide on horizon.tv and record from there, provided you've set it up.

Cheers, annoying though, old way was much better.

paulboland · 26-06-2013 06:22PM

The_Valeyard wrote: »

Cheers, annoying though, old way was much better.

That feature will be happen using the colour buttons I was told this but it wont be for a while as this is just a trial before general release was told there looking into all problems and suggestions not available yet
there first working on the remote and box freezing problems and wifi
then later will work on new features
cant say much more as would betray phone call I had with upc horizon tech working on the system
But there is a lot of features still to be added and will be added
They also suggested you contact upc reps direct in this form if you notice any problems and they are working on all problems
They monitor all messages put up here and look into any problems
But would prefer you contact them direct as it can take time to read through all in this form

The_Valeyard · 26-06-2013 06:29PM

paulboland wrote: »

That feature will be happen using the colour buttons I was told this but it wont be for a while as this is just a trial before general release was told there looking into all problems and suggestions not available yet
there first working on the remote and box freezing problems and wifi
then later will work on new features
cant say much more as would betray phone call I had with upc horizon tech working on the system
But there is a lot of features still to be added and will be added

Hopefully, wish the freezing would stop, error codes 8182, 8062 would stop, better menus, quicker guide, fix the players, broadband stop dropping.... just couple of things.

Golden Horde · 26-06-2013 10:12PM

I got a call from customer loyalty on Monday (I had been negotiating with them re my package).

Guy rang because I had previously expressed an interest in Horizon tv. Anyway, he rang to tell me that Horizon will be launched next week and would ring me back next week to get me hooked up if I wanted.

nakano3153 · 27-06-2013 10:23AM

Golden Horde wrote: »

I got a call from customer loyalty on Monday (I had been negotiating with them re my package).

Guy rang because I had previously expressed an interest in Horizon tv. Anyway, he rang to tell me that Horizon will be launched next week and would ring me back next week to get me hooked up if I wanted.

They can't seriously be thinking of launching this box next week, can they? Unless they come out with a major update that fixes the critical flaws, and addresses the UI design, they will face a massive backlash from unsuspecting customers.

PacificRooster · 27-06-2013 11:02AM

nakano3153 wrote: »

They can't seriously be thinking of launching this box next week, can they? Unless they come out with a major update that fixes the critical flaws, and addresses the UI design, they will face a massive backlash from unsuspecting customers.

Seems premature alright, unless new customers get a tier 1 product and we're tier 2.:(

quenching · 27-06-2013 11:28AM

I've decided to return the Horizon box, channel browsing and recordings being dropped is just so bad that I'm returning to the old HD DVR box and its much less cumbersome user interface. I've also been having issues with Netflix and "no internet connection" that requires a box restart. I've had enough! Maybe I should try out Sky as they've been knocking on my door with offers recently.

JustAddWater · 27-06-2013 11:55AM

quenching wrote: »

I've decided to return the Horizon box, channel browsing and recordings being dropped is just so bad that I'm returning to the old HD DVR box and its much less cumbersome user interface. I've also been having issues with Netflix and "no internet connection" that requires a box restart. I've had enough! Maybe I should try out Sky as they've been knocking on my door with offers recently.

Has anybody here had SKY and moved to horizon

I'm UPC BB and SKY TV (no HD subscription, €15 is not worth it) and if I move to UPC digital max with HD and horizon, its saving me €10 per month

I love the SKY box interface, apps and boxes and SKY do have more HD channels than UPC but I was intrigued by the small savings and the horizon itself

Is it worth switching from SKY to horizon? I have a smart TV and apple TV so not interested to much really in that functionality from the horizon. I use my own router at the moment, so I could keep that up and I was planning to anyway

Now, i'm not so sure. I HATED the UPC interface previously and had to get away from them because of it, SKY does excel in this area. What i'm getting at, is the horizon interface able to keep up

who_me · 27-06-2013 12:05PM

Is it possible to turn on the Horizon box with a Harmony remote? I've been able to control it (bar the missing info/guide buttons etc) but I still need the Horizon remote to switch on & off.

califano · 27-06-2013 12:07PM

quenching wrote: »

I've decided to return the Horizon box, channel browsing and recordings being dropped is just so bad that I'm returning to the old HD DVR box and its much less cumbersome user interface. I've also been having issues with Netflix and "no internet connection" that requires a box restart. I've had enough! Maybe I should try out Sky as they've been knocking on my door with offers recently.

You should have stuck with it. Everything out of the box isnt meant to be hunky dory, i though that's understood from the start. Its because of these issues you experience they can work to resolving them to enable them to push out a final sooner. people giving back their box prematurely doesn't help the project.

former legend · 27-06-2013 12:19PM

PacificRooster wrote: »

Seems premature alright, unless new customers get a tier 1 product and we're tier 2.:(

I presume the physical box will be unchanged, I'd imagine the trial is to iron out the kinks in the UPC software before it goes on full release. If that's the case, then presumably those of us on the trial will still get whatever software upgrades are going out to the rest of them.

It does seem premature though.

lar77 · 27-06-2013 01:22PM

rounders123 wrote: »

You should have stuck with it. Everything out of the box isnt meant to be hunky dory, i though that's understood from the start. Its because of these issues you experience they can work to resolving them to enable them to push out a final sooner. people giving back their box prematurely doesn't help the project.

The basic issues like freezing boxes, sound dropping, scheduled recordings not happing, series links getting deleted, remote not working, etc etc etc should have been ironed out long ago while the box was on test in Holland or the year since it's been released there, or even while it was on test in Switzerland. The only thing that should have been on test here at this stage was localisation issues. If they haven't fixed the main universal issues or didn't know about them in the first year I don't hold out much hope they'll get it right any time soon.

quenching · 27-06-2013 01:56PM

lar77 wrote: »

The basic issues like freezing boxes, sound dropping, scheduled recordings not happing, series links getting deleted, remote not working, etc etc etc should have been ironed out long ago while the box was on test in Holland or the year since it's been released there, or even while it was on test in Switzerland. The only thing that should have been on test here at this stage was localisation issues. If they haven't fixed the main universal issues or didn't know about them in the first year I don't hold out much hope they'll get it right any time soon.

Thats exactly why I'm returning it, its been around long enough elsewhere to have the basics fixed, some things are just plain stupid and shouldn't have made it past developer testing, never mind be still hanging around after a year of testing in Holland. I've tried it for 6 weeks, its majorly flawed, I've passed on feedback to UPC several times, so its now going back.

If, as mentioned earlier in the thread, the Horizon box is going on general release shortly, then UPC must be stark raving mad :eek:

who_me · 27-06-2013 02:41PM

Are reminders working for anyone? Never worked yet for me.

unklerosco · 27-06-2013 02:53PM

I've got to agree with Larr77 and Quenching.. This box has been on the market and in use long enough for the bulk of the issues to have already been resolved. If UPC are to bring this to market next week as has been mentioned it will be a complete disaster for them. Sure the back lash in the Netherlands (I think its there) was so bad that they've changed from only offering the horizon box on the top tier packages to offering the old box + router combo. I will take a stable basic box over a bugs filled fancy box. Honestly, I can't understand how SKY have reliable, simple and fast boxes for so long and UPC still haven't managed to catch up... It boggles the mind!!!

Paulw · 27-06-2013 03:37PM

who_me wrote: »

Are reminders working for anyone? Never worked yet for me.

The reminder display comes in the top left corner.

It doesn't change the channel, like the old system used to.

ciaran75 · 27-06-2013 03:54PM

who_me wrote: »

Is it possible to turn on the Horizon box with a Harmony remote? I've been able to control it (bar the missing info/guide buttons etc) but I still need the Horizon remote to switch on & off.

yeah, i turn the box on / off with my harmony one remote no problem.

who_me · 27-06-2013 07:01PM

ciaran75 wrote: »

yeah, i turn the box on / off with my harmony one remote no problem.

Thanks.

Weird.. the other controls work fine, but I need to power on/off via the Horizon remote. I'd have thought if I messed anything up, the remote wouldn't work at all.

who_me · 27-06-2013 07:03PM

Paulw wrote: »

The reminder display comes in the top left corner.

It doesn't change the channel, like the old system used to.

Ok, nothing is appearing for me, and I've set up several. Thanks...

kippy · 27-06-2013 07:31PM

rounders123 wrote: »

You should have stuck with it. Everything out of the box isnt meant to be hunky dory, i though that's understood from the start. Its because of these issues you experience they can work to resolving them to enable them to push out a final sooner. people giving back their box prematurely doesn't help the project.

The project has been going on for 12 months at least......if you read the swiss and deutch fora youd see issues that are mentioned in this thread are still yet to be resolved there....

Blackjack · 27-06-2013 09:07PM

I've had very few issues with mine. WIFI range was an issue initially, but have had no problems since.

Usaint · 27-06-2013 09:10PM

who_me wrote: »

Ok, nothing is appearing for me, and I've set up several. Thanks...

Hi Who me
U can change the way the reminders work in the settings menu. I'm in work at the moment but I think you'll find it in the menu, settings, horizon box, preferences, recordings and reminders.

If this is wrong, I'll check when I get home, I'm sure I saw it in there.

MonkstownHoop · 27-06-2013 09:12PM

Usaint wrote: »

Hi Who me
U can change the way the reminders work in the settings menu. I'm in work at the moment but I think you'll find it in the menu, settings, horizon box, preferences, recordings and reminders.

If this is wrong, I'll check when I get home, I'm sure I saw it in there.

who_me wrote: »

Ok, nothing is appearing for me, and I've set up several. Thanks...

its in settings, your reminders might be set to off as default

unklerosco · 27-06-2013 09:25PM

Does anyone have the problem when scrolling through the guide, when holding either up/down on the remote, when you stop it keeps scrolling? I ran UPC about it and they said it should only continue for about 3 channels.. Mine skips around 10-15 usually, sure the other day it got stuck on a loop of scrolling through the channels. I started the vid about a min into the scrolling, also pressed back/ok a load of times... eventually stopped it. This has happened a few times...