Emergency Call Taker & Emergency Medical Dispatcher

cbwex · 09-10-2012 1:07am #1

Hi all,
So the HSE opened up applications for the above named positions, closing date is the 15th Oct, see publicjobs.ie for more info.

Has anybody applied for these or is there anybody currently working in these areas, whats the job like ??

<CB>

Amzie · 11-10-2012 8:02pm

Im considering apply for the job but am wondering where are they going to be based? Im from Waterford so would there be any jobs going there(around that area) or are all the jobs going to be in Donegal or Dublin?

medic112 · 11-10-2012 9:04pm

Would be 100% sure that these positions would be for the new call taking & dispatch center in Tallaght when it becomes fully operational, see quote from the application:

Applicants who are successful in this campaign may be initially assigned to one of the 3 NAS Divisions as
outlined above, however, please note it is strongly anticipated in line with ongoing changes within the
Ambulance Structure that there will be a requirement that all post holders arising from this recruitment
campaign will eventually be based in the National Ambulance Service Control Centres in either

Ballyshannon, Co Donegal or Tallaght, Dublin.

Amzie · 11-10-2012 9:22pm

medic112 wrote: »

Would be 100% sure that these positions would be for the new call taking & dispatch center in Tallaght when it becomes fully operational, see quote from the application:

Applicants who are successful in this campaign may be initially assigned to one of the 3 NAS Divisions as

outlined above, however, please note it is strongly anticipated in line with ongoing changes within the
Ambulance Structure that there will be a requirement that all post holders arising from this recruitment
campaign will eventually be based in the National Ambulance Service Control Centres in either
Ballyshannon, Co Donegal or Tallaght, Dublin.

Thanks for the reply,

Pity I really would of been interested if the job had been a bit closer, just dont fancy relocating!! oh well:rolleyes::p

djor88 · 13-10-2012 11:14am

Hi lads, just wondering what the major differences are between Emergency Call Taker and Emergency Medical Dispatcher?

Medic475 · 13-10-2012 4:42pm

djor88 wrote: »

Hi lads, just wondering what the major differences are between Emergency Call Taker and Emergency Medical Dispatcher?

Call Takers take the call rang in by the Public, Doctors, Fire Control etc and you process it etc.
The Dispatcher takes the address the Call Taker has put in and mobilizes the nearest Ambulance/First Responder and communicates with the crews etc.

Then at times the job is mixed up and you could be doing one one day and the other the next.

stop animal cruelty · 13-10-2012 4:44pm

sounds like a tough job!

djor88 · 13-10-2012 4:57pm

Medic475, thanks, that's what I thought it was alright, cheers! I've sent my initial application! It would be a very interesting and demanding job!

Medic475 · 13-10-2012 6:54pm

djor88 wrote: »

Medic475, thanks, that's what I thought it was alright, cheers! I've sent my initial application! It would be a very interesting and demanding job!

Well that and a bit more, ha! Think thats the jist of it though! Best of luck!

djor88 · 13-10-2012 6:56pm

Fair play, thanks! Have you gone for it yourself?

Oranage2 · 13-10-2012 7:01pm

stop animal cruelty wrote: »

sounds like a tough job!

Mentally though I'd say, it'll be easy enough except trying to get addresses of foreigners, listening to some crazy bint saying she overdosed, listening to some stupid townie who wants an ambulance to st James Hospital while they're in the car park etc.

Medic475 · 13-10-2012 7:13pm

djor88 wrote: »

Fair play, thanks! Have you gone for it yourself?

Pm'd!

Oranage2 · 13-10-2012 7:17pm

Medic475 wrote: »

Pm'd!

What's the PM about wouldnt mind getting one

B2deF · 14-10-2012 4:46pm

Just applied seems like a great opportunity

searescue · 15-10-2012 3:07am

Applied myself too

miju · 15-10-2012 12:28pm

have to say though starting wage is rubbish, that said i can carry over service if i got it so not too bad for me

RacoonQueen · 15-10-2012 1:33pm

Medic475 wrote: »

Call Takers take the call rang in by the Public, Doctors, Fire Control etc and you process it etc.
The Dispatcher takes the address the Call Taker has put in and mobilizes the nearest Ambulance/First Responder and communicates with the crews etc.

Then at times the job is mixed up and you could be doing one one day and the other the next.

Why do you need C! and D1 licence for the dispatcher position?

sjb25 · 15-10-2012 1:37pm

RacoonQueen wrote: »

Medic475 wrote: »

Call Takers take the call rang in by the Public, Doctors, Fire Control etc and you process it etc.
The Dispatcher takes the address the Call Taker has put in and mobilizes the nearest Ambulance/First Responder and communicates with the crews etc.

Then at times the job is mixed up and you could be doing one one day and the other the next.

Why do you need C! and D1 licence for the dispatcher position?

This is because you need to drive the mobile control units I would say

djor88 · 15-10-2012 4:54pm

I wonder how many applicants will go for this, and how many positions are available? Anybody have any idea of how many the HSE are looking to take on?

searescue · 22-10-2012 1:23pm

E-Mails in..

nikkyf · 22-10-2012 5:40pm

Hi

Anyone know where you cam practice the online typing assessment ? Or has anyone any tips ??

NikkyF

drill · 24-10-2012 12:11am

djor88 wrote: »

I wonder how many applicants will go for this, and how many positions are available? Anybody have any idea of how many the HSE are looking to take on?

AFAIK They are looking for 60+staff for Tallaght and 20+ for Ballyshannon, both in call taker and Dispatcher with relief etc

RacoonQueen · 24-10-2012 8:48am

nikkyf wrote: »

Hi

Anyone know where you cam practice the online typing assessment ? Or has anyone any tips ??

NikkyF

There are loads of websites that do online typing tests if you want to try that. You could try writing down what they're getting you to type and getting someone to read it so you have the 'audio'

nikkyf · 24-10-2012 10:17am

Thanks , But im not sure what they want us to type yet . Hopefully getting the email today .

EMTFlynn · 24-10-2012 11:03am

Nobody will know what they want us to type :rolleyes:

Once you log in, you can't log back out and do it later.

If you get the job, you're not going to know what the public are going to call
In with, cardaic, stroke etc.

RacoonQueen · 24-10-2012 11:08am

nikkyf wrote: »

Thanks , But im not sure what they want us to type yet . Hopefully getting the email today .

What I'm saying is - you want to practise what will come up so go onto a typing test website and get someone to read out what you've to type for the typing test it's the only way you can really simulate what you'd be doing in this situation. The test is audio and typing - you're getting info and they want to test your speed and accuracy.

You can only do the test once, so other than that you won't get to practice.

nikkyf · 24-10-2012 12:36pm

Sorry i misunderstood ,Thanks will try that .

touge_drift · 24-10-2012 1:50pm

still havent recieved the email yet for stage 2 today. anyone else?

sjb25 · 24-10-2012 2:17pm

touge_drift wrote: »

still havent recieved the email yet for stage 2 today. anyone else?

just got it at 14.00 maybe check now

flazio · 24-10-2012 2:27pm

I got it, about 12 times. Doubt it means I have 12 goes at it though.

miju · 24-10-2012 2:59pm

Got it and done it got as far as "Women who...." anyone better that?

Kinda annoying it doesnt give you your score or typing speed at the end though

Oranage2 · 24-10-2012 4:05pm

It took you 5 minutes to write women who - id say you're in the elite group - did anything come up at the end like like a word with a number between 1 and 4?

miju · 24-10-2012 4:31pm

Ah wouldnt say so have no way of gauging how good / bad I did as there was no number or word that came up at the end

Did you get past that part?

BallyGMan · 24-10-2012 8:43pm

I remember typing the number 5 somewhere alright, as far as I am aware it shouldnt matter where you end up and long as you have good accuracy and speed and get over the min of 25wpm

Best of Luck to every1!

deelite · 24-10-2012 8:52pm

I'm going to mine tomorrow (more peaceful). Is it just straight forward typing ie., press play, listen and go - how does the speed thingy work do you keep up with the audio or does the audio keep up with you - if you get my drift?

BallyGMan · 24-10-2012 8:54pm

You get a practice screen for 1 minute that i slike the real exam whereby you can pause rewind and fast forward if needed.

miju · 24-10-2012 10:26pm

deelite wrote: »

how does the speed thingy work do you keep up with the audio or does the audio keep up with you - if you get my drift?

just keeps going regardless of how fast / slow you type. but you can pause it (timer still goes on though)

Oranage2 · 24-10-2012 10:27pm

miju wrote: »

Ah wouldnt say so have no way of gauging how good / bad I did as there was no number or word that came up at the end

Did you get past that part?

Haven't done it yet, i think i read they take the fastest typers put them in a category 1, then cat 2 and so on so when they run out of cat one people they'll move on to the second fastest people.

deelite · 25-10-2012 12:13pm

Well that went brilliantly:D

Seriously though how do I know I've completed the task - I did the practice thingy (letter) for one minute then went on to the standard audio thingy for five minutes - is that it done? Do I receive confirmation that I took part etc., - slightly confused because I got 13 emails from them asking me to log onto test.

Also I went for accuracy rather than speed - so with the pausing and playing and the commas, full stops etc., I may have achieved the fab speed on 22 wpm. I think my last word was work place.

I did do a copy typing test before hand to see what speed I had and it was error free at 54 wpm -

Best of luck guys

touge_drift · 25-10-2012 3:55pm

Just did it there, dam she speaks fast! not sure how far i got but with the amount i typed id assume 3/4's of the way through. I tried not to let my nerves get to me and cloud my brain.

paconnors · 25-10-2012 4:04pm

just did it myself there, was easy enough, but i have a slight advantage, i work in a computerised taxi dispatch office, hope it helps my application

emtally · 26-10-2012 8:19pm

Just done it...
was tough enough...

miju · 26-10-2012 11:44pm

how far are people getting?

RacoonQueen · 27-10-2012 11:42am

Why was I nervous doing that?

deelite · 28-10-2012 9:35am

miju wrote: »

how far are people getting?

I got to "work place or force" something like that. Are we all getting the same audio or are there a few different recordings? How far did you get?

miju · 28-10-2012 5:07pm

deelite wrote: »

I got to "work place or force" something like that. Are we all getting the same audio or are there a few different recordings? How far did you get?

If I remember correctly I got about 2 - 3 paragraphs ahead of that. I got as far as "women who..."

djor88 · 29-10-2012 7:14pm

Just completed it there, It's tough enough but the fact that you can pause it helps. I wrote about 4 or 5 paragraphs and got to something like "word processing" or something like that...

Rockbutt · 30-10-2012 7:04pm

Hi all
Am I doing something wrong? I accessed the test screen, which said 'press start to begin', but nothing happens when I click on Start. I have AdobeReader 11.
Did anyone else have any problem?
Thanks
Rockbutt

leddpipe · 31-10-2012 3:55pm

you need Adobe 8 or greater!despite this, I just fupped mine up!had a problem with my practice session so wasnt prepared for the real one.pretty gutted!another opportunity gone.

djor88 · 31-10-2012 4:43pm

leddpipe wrote: »

you need Adobe 8 or greater!despite this, I just fupped mine up!had a problem with my practice session so wasnt prepared for the real one.pretty gutted!another opportunity gone.

Sorry to hear that Leddpipe, but listen you never know how you really did though, and you don't know what the standard was like across the board.

Rockbutt · 01-11-2012 12:26pm

Hi Leddpipe

Was tough enough but you never know, your accuracy could be spot on. Just did it myself, my laptop could not show full screen (and would'nt reduce that page!) so had to go a Jobs Club and do it on an unfamiliar keyboard, got to 3rd para but not too happy about how I did either.

Good luck anyway! At least tis done.
Rockbutt

Emergency Call Taker & Emergency Medical Dispatcher

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