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UPC new speeds and cheaper prices. 25mb/50mb/100mb

1235

Comments

  • #202
    TheDoc
    Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    vibe666 wrote: »
    your router (assuming it's separate to your modem) may be fine, but your modem won't be as the 50 & 100mbps packages are both using euroDOCSIS3.0 which is not compatible with existing UPC supplied modems.

    as an existing UPC customer you'll either have a scientific atlanta epc2203 standalone modem and your own router, or the cisco epc2425 modem/router and neither do euroDOCSIS3.0, only v2.0

    i *think* someone mentioned before that v3.0 may be backwards compatible, but you are unlikely to get any extra speed until you have the new (thompson branded) modem/router plugged in when it arrives.

    They have said I am not receiving a new modem, its just a new wireless router, and my package will be upgraded straight away

    So I'll receive a new router in the coming days, but if I reboot my kit later today I should be already upgraded.

    So unless she is mixed up, the modem I have that was supplied can take the 50mb, cause I specifically asked was the modem being changed and she said just the wireless router, your modem is good up to 100mb.

    Which was also confirmed by an engineer that was in the house in November fixing the TV, who said to me to speedtest for the laugh, I got 90mb dl and he said the cap switch was off down at the exchange as they were working on upgrades. Thats where I first heard of the new 100mb package.

    And that wasnt inflated speedtest.net, I was getting seriously good download speeds for about 2 days while the cap switch was off.

    But sure I'll see what happens when the courier comes, but she was very stressful on just being a new router.

    Service was quality btw and it was all sorted in a few minutes and very informative.

    So might it be the case that the router I'm reciving is basically just one big box of win.

    At the moment I go

    Wall -> Modem -> wireless router and everything cabled to this

    So maybes its now going to be

    Wall -> router/modem box of win -> cabled to everything

    ?


  • #203
    M.J.M.C
    Registered Users, Registered Users 2 Posts: 949 ✭✭✭M.J.M.C


    Can someone just confirm this

    Currently on 30Mb package only,

    I can ask them for an upgrade to 100Mb with a Phone for €57 a month
    And i'll have to pay €40 for installation is that correct?

    Cordless house phone is €15 extra i'll go for that too - as the modem is under the TV and that would be annoying


  • #204
    TheDoc
    Registered Users, Registered Users 2 Posts: 23,137 ✭✭✭✭TheDoc


    M.J.M.C wrote: »
    Can someone just confirm this

    Currently on 30Mb package only,

    I can ask them for an upgrade to 100Mb with a Phone for €57 a month
    And i'll have to pay €40 for installation is that correct?

    It is €20 installation.
    I was quoted that this morning.
    They quoted me €23 extra per month for the 100mb package.

    I'm currently on the top TV package, phone and 30mb.

    I pay bout €160 a month so she said they would taper it at €180 monthly. That option will be available to me as an imediate upgrade even through my new 12 month contract at 50mb.

    Basically I just asked whats the price difference between my current and new, asked was I availing of the savings as there was confusion circulating online and she said the savings are for people on really basic packages.

    Essentially I must have got a class agent cause she was informative and got **** done quickly and correctly, I'm not sure where all the confusion is coming from in fairness although I know myself from working in a call centre when new stuff like this rolls out there is absolute confusion and chaos.

    Best bet is if you get information that doesnt sound right as for it to be confirmed, and dont mention that you heard it on boards.ie, I get that all the time in work and its a lol comment.

    Reference their own website if there is a problem.


  • #205
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    I wonder is the 100meg + phone deal a mistake given it makes the 100meg cheaper then normal when all the rest are marginally more expensive... id move on this today were I you as I reckon it will be gone soon.

    Tough on them though I just agreed to a 12month contract on it :P


  • #206
    M.J.M.C
    Registered Users, Registered Users 2 Posts: 949 ✭✭✭M.J.M.C


    fionny wrote: »
    I wonder is the 100meg + phone deal a mistake given it makes the 100meg cheaper then normal when all the rest are marginally more expensive... id move on this today were I you as I reckon it will be gone soon.

    Tough on them though I just agreed to a 12month contract on it :P

    Yeah i might just do that, and feck paying €15 for a cordless phone i'll never use the fecking thing.

    Dont want the other half ringing mobiles from it - creating a massive bill for me.


  • #207
    Clover
    Closed Accounts Posts: 1,856 ✭✭✭Clover


    M.J.M.C wrote: »
    Can someone just confirm this

    Currently on 30Mb package only,

    I can ask them for an upgrade to 100Mb with a Phone for €57 a month
    And i'll have to pay €40 for installation is that correct?

    Cordless house phone is €15 extra i'll go for that too - as the modem is under the TV and that would be annoying

    Currently on the 30Mb only package myself and have just finished ordering the fibre power ultimate with the upgrade to 100Mb from 50Mb for the extra €10, and I have been told that it will cost me €40 for the new Thompson modem.


  • #208
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    I got the phone just so I can receive the calls... have no intention of dialling out on it but by getting the phone package bundle you effectively save 15.75 per month on the normal 100meg price with standalone :P


  • #209
    M.J.M.C
    Registered Users, Registered Users 2 Posts: 949 ✭✭✭M.J.M.C


    fionny wrote: »
    I got the phone just so I can receive the calls... have no intention of dialling out on it but by getting the phone package bundle you effectively save 15.75 per month on the normal 100meg price with standalone :P

    What did you upgrade from fionny if you dont mind me asking
    How much was your installation?


  • #210
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    Moving from 30meg BB only which was like 52.75 per m (had that No DD charge)

    And yes you do have to pay 40euro installation but thats down 60euro from previous install charge :P You cant self install the 100meg for some reason.


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  • #211
    bonoman66
    Registered Users, Registered Users 2 Posts: 618 ✭✭✭bonoman66


    Clover wrote: »
    Currently on the 30Mb only package myself and have just finished ordering the fibre power ultimate with the upgrade to 100Mb from 50Mb for the extra €10, and I have been told that it will cost me €40 for the new Thompson modem.

    Also on 30Mb package only (so paying the standalone charge currently). So right now I pay €49.74 per month for the 30Mb BB.

    Tried to order the 100Mb with phone via sales & they couldn't do it (I was told for new customers only).

    Eventually got through to Customer Loyalty - explained my situation & desire to get the Phone+100Mb etc..

    Got fantastic help from the team, now getting 100Mb BB product + Anytime Phone for €62 PM (only €12.26 more than my existing 30Mb monthly bill!!)

    That's a super offer - well done UPC

    'One Off' fee of €40 for Activation of Service & Tech booked to come out & 'install it' etc..

    So far, so good...;)


  • #212
    M.J.M.C
    Registered Users, Registered Users 2 Posts: 949 ✭✭✭M.J.M.C


    Nice that's exactly what I want but bk said here:
    http://www.boards.ie/vbulletin/showthread.php?t=2056262789

    100Mb and Phone €57

    Why did you have to pay 62?

    Do you pay by DD also?


  • #213
    Clover
    Closed Accounts Posts: 1,856 ✭✭✭Clover


    bonoman66 wrote: »

    Got fantastic help from the team.

    +1 , found them to be very helpful.


  • #214
    bonoman66
    Registered Users, Registered Users 2 Posts: 618 ✭✭✭bonoman66


    M.J.M.C wrote: »
    Nice that's exactly what I want but bk said here:
    http://www.boards.ie/vbulletin/showthread.php?t=2056262789

    100Mb and Phone €57

    Why did you have to pay 62?

    Do you pay by DD also?

    I wanted the more expensive phone package (Anytime World as opposed to Freedom World) (with no limitation in terms of what hours during the day you can make calls etc.. - it was an extra €5)

    Sorry - just noticed your question about DD - yes I pay via monthly DD (I've always done that though)


  • #215
    shinzon
    Registered Users, Registered Users 2 Posts: 5,463 ✭✭✭shinzon


    just rang there to get upgraded, was no problem with sales BTW, but they said Waterford has not been upgraded for 50 meg yet,so the max down here is 30 meg for the moment

    They said probably the middle of the summer for 50/100 meg packages

    Shin


  • #216
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    Just to say yes they were helpful once I got transferred to the "loyalty dept" had a nice girl called Dominka (apologies if spelled wrong) who was very friendly and helpful...

    My issue was I had to get annoyed down the phone to actually get the deal...


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  • #217
    JDxtra
    Registered Users, Registered Users 2 Posts: 5,946 ✭✭✭JDxtra


    Wanted to switch from 30Mb to 50Mb + phone. Don't have the TV service and don't want it. However, the agent said the standalone charge would still apply - it's only waived for new customers.


  • #218
    M.J.M.C
    Registered Users, Registered Users 2 Posts: 949 ✭✭✭M.J.M.C


    Judging by this thread, installation guys are gonna be busy.

    Those of you that have upgraded to 100Mb, did they confirm a day for the install for you?


  • #219
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    JDxtra wrote: »
    Wanted to switch from 30Mb to 50Mb + phone. Don't have the TV service and don't want it. However, the agent said the standalone charge would still apply - it's only waived for new customers.

    Complain and ask to speak to the loyalty dept... this is what i got angry about...


  • #220
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    M.J.M.C wrote: »
    Judging by this thread, installation guys are gonna be busy.

    Those of you that have upgraded to 100Mb, did they confirm a day for the install for you?

    Yes I have been given an installation date of 14th of this month so this coming Saturday which is great! Normally had to leave work to get calls done!


  • #221
    vibe666
    Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    called about an hour and a half ago and was promised a callback in 5 minutes, but as expected that never came so i just called back and ordered an upgrade from 30mbps + the freedom world phone package to 100mbps with the same phone and i've an engineer booked for wednesday to do the install, so happy days. :)

    afaik, you need an engineer out for the 100mbps so they can make sure your existing cabling is up to scratch as not everyone will have.

    EDIT: I didn't ask about the price & i don't pay by DD currently and they didn't ask, so i'll just wait for my bill and get it sorted if it's wrong.

    i just don't want anything to get between me and my 100mbps. :D


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  • #222
    bonoman66
    Registered Users, Registered Users 2 Posts: 618 ✭✭✭bonoman66


    M.J.M.C wrote: »
    Judging by this thread, installation guys are gonna be busy.

    Those of you that have upgraded to 100Mb, did they confirm a day for the install for you?

    I've asked for a Saturday install & they said they could arrange that. I'm not presumptious that it will be this coming Saturday, it would be great if it was, - I can appreciate their install teams will be v busy :D but I hope its soon..

    Still can't get over what I'm getting for €12.76 extra per month..

    Increase in downland from 30Mb to 100Mb
    Increase in upload from 3Mb to 7Mb
    Increase in CAP from 250Gb to 500Gb
    DOCSIS 2.0 to DOCSIS 3.0 (so hopefully better dealing with potential congestion at various times of day etc..)
    Anytime Phone

    Certainly wasn't expecting all that value in the 'run up' to today...


  • #223
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    FYI:
    Hi @FionnyAnseo - the Thompson modem is a modem & router combined, and you can connect your own router if you wish to do so.


  • #224
    M.J.M.C
    Registered Users, Registered Users 2 Posts: 949 ✭✭✭M.J.M.C


    bonoman66 wrote: »
    I've asked for a Saturday install & they said they could arrange that. I'm not presumptious that it will be this coming Saturday, it would be great if it was, - I can appreciate their install teams will be v busy :D but I hope its soon..

    Still can't get over what I'm getting for €12.76 extra per month..

    Increase in downland from 30Mb to 100Mb
    Increase in upload from 3Mb to 7Mb
    Increase in CAP from 250Gb to 500Gb
    DOCSIS 2.0 to DOCSIS 3.0 (so hopefully better dealing with potential congestion at various times of day etc..)
    Anytime Phone

    Certainly wasn't expecting all that value in the 'run up' to today...

    Cheers for all the replies bonoman66

    Yeah im gonna do the exact same, it would just break my heart to take a day off work and they never show up.

    @vibe666 - good to see your getting connected buddy :D
    Don't let the wife / kids / family come between you and your 100Mb either, that's my plan :D


  • #225
    bonoman66
    Registered Users, Registered Users 2 Posts: 618 ✭✭✭bonoman66


    M.J.M.C wrote: »
    Cheers for all the replies bonoman66

    Yeah im gonna do the exact same, it would just break my heart to take a day off work and they never show up.
    :D

    No problem at all - you're very welcome - its a great forum here - lots of good info & questions shared by all.

    Good time for many if you are lucky enough to be in an area where you can get the 50Mb & 100Mb services.


  • #226
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    Ya roll on Saturday and my smexy 100megs! *drools* I hope the docsis 3 modem improves latency too that would be a real bonus.


  • #227
    gabbo is coming
    Registered Users Posts: 996 ✭✭✭gabbo is coming


    When I logged in to my upc I have a new message :

    Broadband Free Speed Upgrade from 8mb to 10mb

    But when I click on it I get a 404. Presumbly they are upgrading those on 8 to 10 for free, which is nice!


  • #228
    Clover
    Closed Accounts Posts: 1,856 ✭✭✭Clover


    M.J.M.C wrote: »

    Those of you that have upgraded to 100Mb, did they confirm a day for the install for you?

    Yes , I have an install booked for this Wednesday the 11th of may :D.


  • #229
    bonoman66
    Registered Users, Registered Users 2 Posts: 618 ✭✭✭bonoman66


    Clover wrote: »
    Yes , I have an install booked for this Wednesday the 11th of may :D.

    Just got confirmation too, of install this Sat May 14th for 100Mb :)


  • #230
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    gabbo is coming wrote: »
    When I logged in to my upc I have a new message :

    Broadband Free Speed Upgrade from 8mb to 10mb

    But when I click on it I get a 404. Presumbly they are upgrading those on 8 to 10 for free, which is nice!

    Tbh I didnt think they still did 8mb, when i started with UPC 8meg was the top level, the 12meg, then 20meg, then 30meg now 100meg! with nothing more then a few euro in the pricelist... couldnt really be happier....


  • #231
    M.J.M.C
    Registered Users, Registered Users 2 Posts: 949 ✭✭✭M.J.M.C


    Is installation paid over the phone or added to your bill?


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  • #232
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    M.J.M.C wrote: »
    Is installation paid over the phone or added to your bill?

    Added to bill


  • #233
    thefinalstage
    Registered Users, Registered Users 2 Posts: 3,503 ✭✭✭thefinalstage


    Got on to the loyalty department right after 3 other departments swore blind I could not avail of the new bundle.

    Got moved over in the space of 5 minutes. 100Mb broadband on its way got 3 more tv points added too.

    She said I did not need an engineer out so I just have to wait for the couriers call and I will receive my new modem, dvr box and 3 new digi boxes.

    My lines were only enabled last November so I don't believe the engineer needs to come and install the modem. I conformed the modem would just be delivered twice.


  • #234
    Sir Oxman
    Closed Accounts Posts: 8,492 ✭✭✭Sir Oxman


    I'm on 20mb/250gb cap, have phone and lowest digital tv package with it discounted to 45e a month
    I fancy the 50mb BB, reading here is that just an extra 5e a month? I don't mind the 12mth contract as UPC is a keeper for me.
    I'm asking before taking the plunge and probably spending half an hour on hold!
    Thanks


  • #235
    Shorty11857
    Registered Users Posts: 238 ✭✭Shorty11857


    I'm currently on 30MB broadband (with phone and tv), does that mean I can contact UPC and get an upgrade to 50MB for free? I'm a little confused


  • #236
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    Shorty11857 wrote: »
    I'm currently on 30MB broadband (with phone and tv), does that mean I can contact UPC and get an upgrade to 50MB for free? I'm a little confused

    Fibre Power Ultimate: Fibre Power Broadband 50Mb, Digital Max, Digital+, Home Phone, Freetime World. for 75euro.... you may need to get through to the "loyalty dept" to get that deal as the normal sales people wont do it for some stupid reason.


  • #237
    who is this
    Registered Users, Registered Users 2 Posts: 500 ✭✭✭who is this


    poisonedstream wrote: »
    Got on to the loyalty department right after 3 other departments swore blind I could not avail of the new bundle.

    Got moved over in the space of 5 minutes. 100Mb broadband on its way got 3 more tv points added too.

    She said I did not need an engineer out so I just have to wait for the couriers call and I will receive my new modem, dvr box and 3 new digi boxes.

    My lines were only enabled last November so I don't believe the engineer needs to come and install the modem. I conformed the modem would just be delivered twice.

    I'm guessing they've told the sales department they can't give the deals to existing customers, while telling the Loyalty one, to give it without a fight to anyone who cares enough to end up there (probably under some other conditions, like an account in good standing etc.)


  • #238
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    Something like that, bit silly really I nearly fell for it, at first I was told I couldnt get it and went for the 50meg... but thanks to this thread and a bit of an annoyed tone I got moved....

    Goes to show dumb priest gets no parish.


  • #239
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    JamessyJ wrote: »
    Alas JamessyJ that price you had of 57 for phone and broadband was wrong....

    Was I wrong?! lol :P

    Great deals and unbelievable value for money!

    Aye sorry mate! It was "technically" wrong for existing customers :P Dunno why they did that.. chancers... both my brother and I made the same mistake of agreeing with the sales person! But we both rang back and gave out stink :P

    Sorry for doubting you!


  • #240
    who is this
    Registered Users, Registered Users 2 Posts: 500 ✭✭✭who is this


    fionny wrote: »
    . but thanks to this thread and a bit of an annoyed tone I got moved....

    I didn't even need that. I just said in a perfectly friendly tone "Well I don't really think that's very fair...." and was transferred. :P


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  • #241
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    Aye but I was annoyed considering I was made call twice :P All ended well though and im quite happy now :)


  • #242
    vibe666
    Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    sales processed mine without any kind of a fight, they never even hinted that it wasn't available to existing customers at all, so i wasn't going to question them about it. :)


  • #243
    Shorty11857
    Registered Users Posts: 238 ✭✭Shorty11857


    fionny wrote: »
    Fibre Power Ultimate: Fibre Power Broadband 50Mb, Digital Max, Digital+, Home Phone, Freetime World. for 75euro.... you may need to get through to the "loyalty dept" to get that deal as the normal sales people wont do it for some stupid reason.

    Would I have the same issues if I was trying to get it upgraded to 100MB too? seems weird


  • #244
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    Shorty11857 wrote: »
    Would I have the same issues if I was trying to get it upgraded to 100MB too? seems weird

    Yes probably but just ask for the Loyalty Dept and they will sort you out, i think 100meg would be 85 per m.


  • #245
    cormac_byrne
    Registered Users, Registered Users 2 Posts: 487 ✭✭cormac_byrne


    vibe666 wrote: »
    sales processed mine without any kind of a fight, they never even hinted that it wasn't available to existing customers at all, so i wasn't going to question them about it. :)

    Be careful, sales were about to upgrade me from 10 to 12 MB and add on phone for €6.

    But when I queried if the €7.75 standalone charge was now gone they said no, that's for new customers only.

    Transferred me to customer loyalty who fixed that (but as I've only been with them 2 days could have canceled and restarted anyway)

    Rebooted modem and now am on 12MB (well 11 and a bit) and phone is now working.

    FYI http://192.168.100.1/gscan.asp and "click here to restart your cable modem"
    does what it says on the tin.


  • #246
    Thor
    Registered Users, Registered Users 2 Posts: 2,625 ✭✭✭Thor


    I placed my order online, 100Mb plus Freetime World, Costs €57 per month. I

    No mention of it for only new customers, Was talking to there help department by way of the chat system they have now. Asked her about the standalone charge no longer being applied if you order the phone aswell, So i said there is no reason for me not to get it anymore. She confirmed this.

    Also, Just to note, It said there was no 'one off cost' and i was able to select self install!

    Say's it should take around 4 days for the equipment to get to me.


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  • #247
    fionny
    Registered Users, Registered Users 2 Posts: 2,367 ✭✭✭fionny


    Thor wrote: »
    I placed my order online, 100Mb plus Freetime World, Costs €57 per month.

    No mention of it for only new customers, Was talking to there help department by way of the chat system they have now. She didn't mention it either.

    Also, Just to note, It said there was no 'one off cost' and i was able to select self install!

    Say's it should take around 4 days for the equipment to get to me.

    Take care again... I wouldnt be surprised if you end up with 2 accounts...

    That online agent thing was useless i tried them first and they just shrugged their shoulders and said tough you have to pay more... I reckon that is an outsourced company who has no authority at all.


  • #248
    Thor
    Registered Users, Registered Users 2 Posts: 2,625 ✭✭✭Thor


    fionny wrote: »
    Take care again... I wouldnt be surprised if you end up with 2 accounts...

    That online agent thing was useless i tried them first and they just shrugged their shoulders and said tough you have to pay more... I reckon that is an outsourced company who has no authority at all.

    I just edit my post to see if i could make it a bit more clear.

    She really was helpful, I was already signed in with my account, All details were already entered for me, So there is no way they would make the mistake of adding the second account. My account number was on it aswell.

    My guess is if there is a problem, It shouldn't be hard to fix.


  • #249
    M.J.M.C
    Registered Users, Registered Users 2 Posts: 949 ✭✭✭M.J.M.C


    Thor wrote: »
    I placed my order online, 100Mb plus Freetime World, Costs €57 per month. I

    No mention of it for only new customers, Was talking to there help department by way of the chat system they have now. Asked her about the standalone charge no longer being applied if you order the phone aswell, So i said there is no reason for me not to get it anymore. She confirmed this.

    Also, Just to note, It said there was no 'one off cost' and i was able to select self install!

    Say's it should take around 4 days for the equipment to get to me.

    What are you currently on? Just wondering as they said you could self install it.


  • #250
    vibe666
    Registered Users, Registered Users 2 Posts: 13,016 ✭✭✭✭vibe666


    cormac_byrne wrote: »
    Be careful, sales were about to upgrade me from 10 to 12 MB and add on phone for €6.
    i'm actually not that bothered as long as i get my 100mbps. :D

    i started to query the price with the sales guy and he hesitated for a second, so i just said it doesn't matter, stick my order in and if the price isn't what it should be i can query it later.

    i don't pay by DD anyway, so i'm not fussed either way, i just won't pay till it's billed at the right price. :)


  • #251
    Thor
    Registered Users, Registered Users 2 Posts: 2,625 ✭✭✭Thor


    M.J.M.C wrote: »
    What are you currently on? Just wondering as they said you could self install it.

    On 30Mb, I know what you are thinking, The installation of the new router, I didn't think that could be done by the customer and taught it had to be installed by the engineer.

    Guess we will find out soon.


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