An Post Mobile

Came on here and not surprised to see others have issues. I was hoping it wasn't just me. I live near ballincollig and recently even if in middle of town it's been hit or miss looking up something on phone. I really like An Post mobile and at only €15 a month it's great value but I'm nearly ready to go elsewhere now I think

got the 48 sim and tested speeds with the free 1gb allowance.

200mbps outside and >100 mbps inside the house. happy days..

ill be switching number over and be done with An Post mobile.

Are you on a €15 or €18 plan. The €15 plan has 25GB limit , home or roaming, so when you use this up a € 15 topup should reset your plan. The €18 data is not limited at home but still 25Gb roaming, and there may lie the problem, in that you have plenty of home Data, just no roaming allowance, but the topup will just sit there to the end of the month. If you'd topped up by 15 that might have been sufficient to add the 25Gb. Whats likely to happen is you'll pay extortionate per Mb rates from your €18, it should last 10 minutes on Netflix. Try the support number at exactly 9.00 am (Irish time) on +353 17057700 to have a chance of getting through.

I suspect the €18 was treated as a cash topup. As a €15 plan customer you would have to be able to reset your data, but only if you topped up by €15 exactly. Did you try or get through to the support no?

At least it looks like they're doing some upgrade to improve data performance.

We are upgrading your network.

https://www.anpost.com/Mobile

So today is D day, or 4G day even, the 25th. Switched off WiFi and done a speed test, symbols came up 4G+, and Speedtest a whopping 35Mbs which I never got at my fringe home location. Next 3 tests, data disconnected completely. Rebooted phone, back to H+ symbol, but only 3G on the speedtest, and the usual 2-3 odd Mbs.

I'll try again later.

4G+ returned, a more modest 22 but I'll take that.

Here's 6 Speedtest app test s in succession. All 6 are connecting to the Internet via Vodafone LTE, i.e, 4 G. Results range from abysmal to usable. The thing is, there's probably nothing wrong with the speed over the air from the phone to the mast, and from there into the VODAFONE wired network switches. Its what happens after its routed to AnPost's ISP, which are located God knows where, using cheapo and choked switches. Last time I checked all their traffic was routed via Malta I think. There's latency on some of those tests above of 1.5 seconds. Like it was bounced off the moon.

This of course is not really your issue. Since September they claim lk aconnections are 4G, as Vodafone were closing the 3G network. If you're living somewhere that still has 3G to the mast, that might explain it, or you may be getting dropped right down to 2G, which happened plenty of times to me when the 3G was vanishing, I was left with virtually no data right in the City, and in Limerick City also. My Sim status which indicated LTE would switch to old 2G protocols when I actually tried to call or download. This should have changed since September, but I've had a few zero data days recently when in urban areas, and on an Intercity train just out of Heuston station. H+ can indicate a connection that is only uprated 2G, its often referred to as 2.75G, I don't know if this means you've been dumped onto the 2G connection. Maybe lodge a case with support. A lot of AnPost Mobile customers have bailed over consistently poor data connections. See for yourself my first two test speeds despite being on LTE, not even a Mb/s. In in a modest fringe reception area, but from the exact same spot I've had speeds of 22Mbs on LTE, so the bottleneck is somewhere else.

When I travel it only connects to 2G in some countries like Italy or Norway and speed is super slow. I suppose it is because these countries no longer support 3G. When in some other countries like Switzerland, Germany - it connects to H+, speed is slightly better but still slow. In Cork city it connects me to H+ only for some weird reason, speed is around 1-3 Mbps. Support told me to swap SIM card in the local post office as they think that it is a SIM card issue.

Recently I am experiencing loss of data on Huawei P20 on Post Mobile for no reason. It can be gone for a while.

I have now discoved that when I am on a phone call I will have no mobile data. This appears to be a recent development. I thought they were different channels (call/data).

Is there a way to have both active at the same time.

https://www.anpost.com/Mobile/Notice-Of-3G-Upgrade

I posted this before. Maybe a change of sim or a newer phone needed.

Thank you. That explains it.

@deezell

I don't want to be in new phone territory (there is nothing wrong with it and it supports 4G) so it looks like switching to another network. I am based in Dublin so would have thought aby upgrade would be now have been completed.

Agree Postmobile should be all over Vodafone about this issue.

@Kaisr Sose , prompted by your post, I fiddled around with the API. I already had a supplementary one labelled IMS which I've read is necessary sometimes to shift the phone to 4g. I deleted my postmobile APN. I could still make calls (probably from the Vodafone APN that resides there) but no data. I added posmobile APN back, and data returned, on HPSA+ (early 4G) , while calls were on UMTS, 3G. I'm not quite sure whose 3G, maybe it's still working from my local rural mast. During the call I still had the H+ data. After I closed the call though, data and calls returned to LTE, and the icon on the screen reverted to 4G. Another call and back to square one, EDGE for both and no data during a call. Its like the configuration is trying to give you 4G data, better than the H+, but once you make a call it figures the 3G call protocol is verboten, dumps you to 2G, then reverts to 4G when Idle for Data. A right mess.

This is similar to the behaviour on Vodafone proper - you will get 3G if forced, or when you first connect to the network in parts, but it will skip over it in automatic network selection, so the network will only move you around 2G, 4G and 5G ordinarily now.

Of course that's not an issue as Vodafone supports VoLTE so the phone can stay on 4G/5G whereas Post Mobile now has no choice only to drop down to 2G/EDGE when you make a call which does not support simultaneous data and calling.

In saying that the Vodafone network is a total mess at the moment - the 3G shutdown is showing just how much they have let it age. On a Vodafone SIM I get frequent stretches of EDGE service which makes streaming radio completely useless as it stalls within seconds of dropping to EDGE. In some places even EDGE itself is completely overloaded and you end up with outright No Service. Calls started on 4G/5G don't hand down to 2G nicely and will just drop more often that not.

Where before Vodafone had near universal service while Eir/3 would often have gaps, more and more it's the opposite, particularly with Eir who have massively overhauled their network in the last 12-18 months from what it used to be.

Hi all,

I'm on An Post Mobile and cannot use any kind of mobile hotspot or tethering. I recently read that some phone carriers actually block these functions? Does anyone know if they or the Vodafone carrier for that matter, blocks/allows the use of mobile data and/or hotspots? Usually this is not a problem for me as I'm either on home WiFi or just using my phone when I'm out, but sometimes if you're taking your laptop with you someplace it would be a good option to have.

Also, does APM/Vodafone plan to enable WiFi calling or 4G VoLTE any time soon?

It's very unlikely that An Post Mobile will support WiFi Calling any time soon. It is a complex service to support, and Eir (including their GoMo brand) is the only network to fully support it in Ireland, including text messaging and roaming. Their service is the most mature, and launched back in 2017. Vodafone didn't launch until 2019, and still don't support text messaging or roaming. Three did a half-baked launch in 2022 with very few handsets, and still don't have text messaging, roaming or Apple approval. None of the other MVNOs support it, except GoMo, which is really just another brand running on the Eir network. It's also possible that Vodafone want to keep a few goodies for their own customers, and that they won't sell all of these services to An Post. VoLTE is vital since the host network is switching off 3G. It is hard to see why anyone is still using An Post Mobile, with all these issues?