Amazon

Usually a day or two from my past experience.

Was this sold or shipped by Amazon, or shipped by a third party directly? If shipped by Amazon then all customs/VAT are taken care of. If it's a seller that ships themselves then it would be up to them to do the proper delcarations, etc, and a lot os smaller outfits do not. If it was shipped by a third party, then going by some other threads around here it could get stuck with An Post for ages before being returned to the seller. I did order something on eBay UK in the summer that was sent with no customs declaration or anything on it, and it went missing for about 3 weeks before it eventually got delivered. So there's a chance that it will get through at some stage.

You could contact Amazon through the chat bot and ask to speak to a real person about the order. See if they can help that way. Otherwise I think your only options are to wiat for it to either be delivered to you or sent back, which could take a while.

Amazon are generally pretty good about issuing refunds when things are stuck in customs. In fact my refunds usually happened almost automatically.

Anyone have an idea about the days that Amazon won't deliver this Christmas?

Amazon for me until today did not even require the CCV for transaction nor did it require Mastercard Secure Code (or the Visa equivalent).

Until yesterday they simply charged for me, today even small orders like 9£ need to be validated in App.

I don't mind but it's a change to the flow at the moment.

Just had a very easy time getting a refund from Amazon. Might be product related?

When I was in the UK a month back I bought a pair (one item) of DeWalt 5Amp XR batteries. Great price. Got them home used them and recharged them a couple of times and the charge indicator on one stopped working.

Started an Amazon Chat and explained the problem and the problem with sending a lithium battery back to them from Ireland. Instant offer of a partial refund of half the price and no need to return it. The battery still works but just doesn't show if its charged or not but the charger still charges it. Great result. Just wonder if reps handle anything that might need shipping a damaged lithium battery differently from other items? I know they did a "recall" of some of their own lithium power banks by refunding customers and telling them to dispose of the batteries locally.

You’ll certainly be charged VAT if the product would attract VAT here. (Not exempt or zero rated).

Duty would depend on the tariff code.

Saw a deal on HUKD for the Sennheiser Momentum 4's on German Amazon.

For some reason (this is a recent development, i think) they cannot be shipped here. Checked .fr .co.uk and .es . Same thing.

Also HD 599 on .de and .co.uk, cannot be shipped either.

Anyone else having trouble with returns? I posted an item a week ago but it's not arrived at Amazon UK. I am guessing that the strikes might be causing delays.

Most of my returns to Amazon over the last year have had a dunfermline address on them. It's annoying as I normally have to chase them up on the refund for the item and the refund for the full amount of the postage, as they only offer £9!

Just now heard an item on BBC news. Customers have been advised (by whom it didn’t say) to film themselves opening deliveries from Amazon.

A man in Scotland received dog food instead of a £1300 iPhone. Amazon refused to refund him since he hadn’t signed for the delivery - something we’ve all experienced. Be careful.

(My dealings with Amazon don’t extend beyond books, usually bought from dealers advertising on Amazon, rather the the 800lb gorilla itself.)

D.

how is that a basis for refusing a refund?

When I heard the story on BBC Radio 4 the guy had signed for it (actually provided a passcode) and admitted the parcel was delivered, but he did eventually get his money back - probably because the BBC got interested.

You can listen to the guy from about 27minute 30 seconds in....

What went wrong with the item and what info do Amazon want?

Has anybody gotten a VAT receipt for an item sold by a third party and delivered through Amazon?

The recipt on the order shows no VAT, as no UK VAT charged. In the transaction it mentions "import fees deposit" which was paid and I got a refund of a couple of pence.

In order to claim VAT for my company I need the VAT details though. An post didn't have any record of payment being required so Amazon obviously paid directly.

I was on the phone to customer service this morning and took a while to get them to understand what I wanted, it's now gone to a different department and I should get something within 48 hours I'm told. I'm far from convinced though. Maybe somebody has done this before and could share what to ask for and who to ask?

Anytime from days to months. Try a test buy with a UK address and see if that gives you an actual date. For some reason you get that msg when Amazon don't want to send stuff to Ireland from a specific warehouse but will send to the UK. If you can get a delivery date with a UK address it means there is stock but they are messing you around. Happened to me a few times and then its been months before they delivered but most of that time you get that message Amazon get back within a week to say the item has been dispatched.

Good luck and don't give up. If you have Prime then I would go on about what's the point of having Prime when its no benefit and that Amazon are treating its Prime customers in Ireland as second class customers.

When they say they will contact the warehouse that means nothing will happen so tell them thats not good enough. You may end up talking to multiple reps if you use the chat (5 in one session is my record) but just keep at it.

This has happened to me with two items that were really good bargains. I'd suggest that Amazon are stringing us along as with a 2-3 month wait most people cancel the order. Only good thing is they don't take (reserve) any money until the goods are dispatched. Check your bank and if Amazon have put a hold on the relevant amount of cash then there's more ammo to get on to them to get them to send the item.

Are you trying this with the £548.00 or the £449.00 offer? The £548.00 shows as prime next Thursday for me, while the £449.00 does not give me any forecast, in fact it just says, "prime delivery".

As to revolut you could move the appropriate amount into the £ now so that you don't need to worry about the exchange rate and pay more (but if it goes down you also won't get any savings).

All the way cheaper ones are not sold from Amazon (as far as I can see) and have a "can not be delivered to your location" on it.

If I have a Amazon.co.uk gift card but I want to buy something on Amazon.de instead is that possible? If so, how is it done?

Is anybody else having Amazon parcels via AnPost stuck in Dublin since February 8 (Wednesday)?

I first got a mail telling me there will be a 1-2 delay but it's still in Dublin and now the tracker on Amazon tells me that I should come back tommorrow for a refund.

Just wondering if it's only me or if there was a problem with the container.

I've noticed the same this year. Most Amazon UK deliveries Monday to Friday are An Post. Saturday and Sunday deliveries are by Amazon. I live in North Dublin.

90%+ of my Amazon orders last year were delivered by Amazon.

Most annoyingly, all orders from Amazon.de have been sent by An Post which means they take longer. Mainly because they don't deliver at the weekend.

Amazon Delivery is really annoying at this time.

I have 1 parcel via AnPost stuck in Dublin with them telling me I can get a refund but the prices of all items in it went up, so re-ordering is now more expensive.

Today I was expecting four parcels via Amazon Prime and only one showed up, the other three are lost somewhere in the irish sea as they have not gotten into Ireland and CS is telling me that hopefully I get them tomorrow, otherwise I can ask for a refund in 3 days.

2 weeks ago, they also lost two parcels in the irish sea, this is getting annoying.